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Model Number: MANSQ05
This product and all our bedding products are covered by one or more of the
following issued and pending U.S. patents including Nos. 7448100, D657157,
D663542, D657158, D657156, 8209801, 8209800, D663544, D663543 and other
patents pending.
Photos are for illustration purposes only.
COPYRIGHT 2018 CUSTOMATIC®
900
POWER BASE
Owner's Manual
Serial Number: ____________________________
(Place your serial number here for ready reference)
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Summary of Contents for MATTRESS FIRM 900 POWER BASE
- Page 1 POWER BASE Owner’s Manual Model Number: MANSQ05 This product and all our bedding products are covered by one or more of the following issued and pending U.S. patents including Nos. 7448100, D657157, D663542, D657158, D657156, 8209801, 8209800, D663544, D663543 and other patents pending.
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Page 2: Table Of Contents
Table of Contents Safety Precautions Parts List Installation Guide Remote Control Guide Special Functions Troubleshooting Warranty & Registration CUSTOMATIC is a trademark of PPJ, LLC. All other trademarks are the property of their respective owners. 07.09.2018... -
Page 3: Safety Precautions
Safety Precautions ATTENTION! IMPORTANT SAFETY INSTRUCTIONS. PLEASE READ THESE INSTRUCTIONS THOROUGHLY BEFORE USING THIS PRODUCT. ELECTRICAL SAFETY to this product could void the electrical portion of your Always unplug this adjustable bed from the electrical Warranty. outlet before any cleaning or maintenance of the IN-HOME USE ONLY adjustable bed. - Page 4 Safety Precautions USER-SERVICEABLE PARTS entering and exiting the adjustable bed with the bed in This bed is specifically designed to have no maintenance the flat or level position is recommended. by you, the user. Therefore, you are encouraged not to NOTE: Exceeding the recommended weight restrictions open any motors, alter the wiring, or adjust, modify or change the structure of the product, as it will void the...
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Page 5: Parts List
Parts List Before discarding any packing materials, check the adjustable bed carton and verify all items in the parts list are included. Remote control (1) AAA batteries (3) Mattress retainer bar (1) Center connection Screw & nut (2)* Wrench (1)* bracket (2)* Bed leg strap (1) -
Page 6: Installation Guide
Installation Guide NOTE: For safety reasons, lifting of the adjustable bed must always be performed by two (2) people; and the unit should always be on a flat surface before opening. Setting up your adjustable bed FOR TWIN, TWIN XL, FULL, FULL XL, AND SPLIT CAL KING MODELS Lift the adjustable bed out of the shipping carton carefully, and put it on a flat floor with the top side facing downward. - Page 7 Installation Guide Attaching the bed legs Take out the adjustable bed legs from the accessory box. Thread the bed legs into the pre-drilled holes on the adjustable bed by turning them in a clockwise direction. Tighten the legs securely to the adjsutable bed. Adjust the legs to the desired height by turning it either clockwise or counterclockwise.
- Page 8 Installation Guide Setting up the electronics Install batteries in the remote control. Try all functions on the remote to make sure all features are operational. IMPORTANT! Make sure power cords do NOTE: If the bed does not work, see the Troubleshooting section not obstruct any adjustable of this manual.
- Page 9 Installation Guide Assembling the headboard bracket (optional) IMPORTANT! • Failure to follow the installation steps as they appear in this guide could result in damage to your adjustable bed. • For safety reasons, lifting of the adjustable bed must always be performed by two (2) people; and the unit should always be on a flat surface.
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Page 10: Remote Control Guide
Remote Control Guide Head, Lumbar, and Foot Position Adjustments (3, 4, 8) Press the UP or DOWN button to raise or lower the head, lumbar, and foot sections of your adjustable bed. The "Head Tilt" feature allows you to further bend the head section of the bed for improved neck comfort and better body contour when you're propped at a higher angle. - Page 11 Remote Control Guide Anti-Snore (10) Press this button to gently raise the head section and allow easier air intake which can help reduce snoring. Massage Start Massage (11) Press the UP button to activate the massage feature on the head and foot sections of the bed. Intensity starts at level 3.
- Page 12 Remote Control Guide Synchronizing two beds for tandem operation Your adjustable bed is pre-programmed to your remote. However, to operate two adjustable beds together, you must pair both to one remote control. Make sure your first adjustable bed (Bed A) is plugged in before focusing on your second adjustable bed (Bed B).
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Page 13: Special Functions
Your adjustable bed is equipped with the Bluetooth technology that enables your iOS or Android smart device to interact with your bed through the Mattress Firm 900 mobile application. Make sure that your adjustable bed is plugged to a working and grounded electrical outlet and the control box is on. -
Page 14: Troubleshooting
Troubleshooting In the event the adjustable bed fails to operate, investigate the symptoms and possible solutions below. SYMPTOM SOLUTIONS • Make sure the remote control is paired with the The adjustable bed does not respond when the remote is used. adjustable bed. - Page 15 Troubleshooting In the event the adjustable bed fails to operate, investigate the symptoms and possible solutions below. SYMPTOM SOLUTIONS • Your adjustable bed may be obstructed preventing Head or foot section elevates adjustable bed but does not return to smooth operation. Remove obstructions from around flat position.
- Page 16 Troubleshooting In the event the adjustable bed fails to operate, investigate the symptoms and possible solutions below. SYMPTOM SOLUTIONS The adjustable bed is squeaking. Remove nuts, bolts, and white bushings. Lubricate them by applying the grease with a cotton swab. (Lubrication can be obtained by contacting Customatic's Customer Care Center).
- Page 17 Troubleshooting In the event the adjustable bed fails to operate, investigate the symptoms and possible solutions below. SYMPTOM SOLUTIONS • Hard surface flooring may cause added vibration. To Massage motors seem excessively loud during operation. correct, place carpet pieces or rubber furniture cups under each leg or caster of the bed.
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Page 18: Warranty & Registration
Warranty 20-Year Basic Limited Warranty For Adjustable Beds PPJ, LLC (“CUSTOMATIC”) warrants this motorized pay 18/19th of the then current replacement cost of bed frame or motorized bed foundation (hereinafter the defective part. Any consumer of a CUSTOMATIC referred to as “adjustable bed” or “adjustable beds”) adjustable bed shall bear the remainder of the to the consumer who is the original purchaser (the cost of the replacement part. - Page 19 Registration WARRANTY REGISTRATION FORM NAME ____________________________________________ SURVEY PHONE ___________________________________________ GENDER: __ M __ F ADDRESS _________________________________________ AGE: __ 18-30 __ 31-40 __ 41-50 CITY _____________________________________________ __ 51-60 __ 61-70 __ 71 & up STATE ________________________ ZIP CODE ___________ Reason for purchasing an adjustable bed: EMAIL ADDRESS ___________________________________ ___ Health ___ Comfort...
- Page 20 POWERED BY CUSTOMATIC TECHNOLOGIES ® IF YOU EXPERIENCE ANY TROUBLE WITH YOUR ADJUSTABLE BED WITHIN THE WARRANTY PERIOD, PLEASE CONSULT THE TROUBLESHOOTING GUIDE PROVIDED WITH YOUR BED AND ONLINE, IF APPLICABLE. IF PROBLEMS PERSIST, PLEASE CALL: CUSTOMER SERVICE TOLL FREE NUMBER 1-843-800-8372 Please have your receipt ready and available.
Need help?
Do you have a question about the 900 POWER BASE and is the answer not in the manual?
Questions and answers
The remote doesn’t operate one side of adjustable. How do I check to make sure remote is paired properly. Pairing the trmote to my side of bed remote
The context does not provide specific instructions on checking if the remote is paired properly to your side of the bed. However, it mentions ensuring that the remote control is paired with the adjustable bed if it fails to respond.
This answer is automatically generated
@Mr. Anderson
@Mr. Anderson So how do I reconnect the remote to Bed frame
Can not get remote to work.
To fix the remote for the MATTRESS FIRM 900 POWER BASE if it is not working, try the following steps:
1. Pair the Remote – Ensure the remote control is paired with the adjustable bed.
2. Check Power – Make sure the adjustable bed is plugged into a working and grounded electrical outlet.
3. Disconnect App Connection – The remote will not work while the bed is connected to the Mattress Firm 900 mobile app. Disconnect from the app if necessary.
4. Reset the Bed – Press and hold the FLAT button on the remote for over 1.5 seconds after plugging in the power cord to reset the bed.
5. Replace Batteries – If the remote has batteries, replace them with new ones.
If the issue persists, refer to the troubleshooting section in the manual for further guidance.
This answer is automatically generated
Foot of bed stuck
The manual does not provide specific troubleshooting steps for a stuck foot mechanism. However, you can try the following general steps:
1. Check for Excess Weight – Ensure that the bed is not overloaded beyond the recommended weight limit (850 lbs. distributed evenly).
2. Reset the Control Unit – If the bed has automatically stopped due to excess weight, remove the weight and wait 30 seconds for it to resume function.
3. Inspect for Damage – If the bed has been dropped or damaged, the foot mechanism may not function properly.
4. Check Electrical Connections – Ensure the foot lift cord is properly plugged into the control box.
5. Unplug and Restart – Disconnect the bed from power, wait a few minutes, and plug it back in.
6. Contact Support – If the issue persists, consult the manual for troubleshooting or contact the manufacturer for further assistance.
If the foot mechanism is physically stuck, avoid forcing it and seek professional help.
This answer is automatically generated
How I disassemble the Mattress Firm 900 adjustable bed?
Our dog chewed through the wires so our bed no longer works. How can we order new wires and parts to make it work again?