Concordia Xpress series User Manual page 35

MACHINE SYMPTOM
Espresso is bitter
Cappuccino milk
isn't foamy
Flavor system is
leaking
Flavor is not being
dispensed
There is a blockage
in a flavor tube
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WHAT TO DO
Clean the brew group. See the cleaning card
included with the machine.
The machine needs to be recalibrated. Call
Concordia Beverage Systems for assistance
at 1-800-778-0990.
The espresso beans are stale. Use fresh
beans.
Ensure the milk is not past its expiration date
or that it is too warm.
Clean the milk system. See the cleaning card
included with the machine.
If the leak is at the bag connection, disconnect
connector from bag nozzle, clean connector
with hot water, reconnect. If leak persists, call
Customer Service.
Ensure the o-ring on the nozzle is intact and
undamaged.
If the leak is anywhere other than the
connector, call Concordia Beverage Systems
for assistance at 1-800-778-0990..
Verify level of flavor supply.
Verify chocolate heater assembly is on and
functioning.
Check flavor tubes for kinks or bends. Gently
try to smooth out kink.
If the flavor tubes are not kinked, call
Concordia Beverage Systems for assistance
at 1-800-778-0990.
Clean the syrup tube, for assistance at
1-800-778-0990.
Customer Service (800) 778-0990