Concordia Xpress series User Manual
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Concordia Xpress series User Manual

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Summary of Contents for Concordia Xpress series

  • Page 1 Xpress User Guide...

  • Page 2: Table Of Contents

    Table of Contents Important Safety Information ........ 1 The Xpress System ..........2 The Xpress System Components ......3 Using the Espresso System ........4 Starting the System ..........4 Starting the Machine if Display Reads: MACHINE IS OFF ..................4 Touch Pad –...
  • Page 3 Milk and the Milk System ........18 Refrigeration Unit ..........18 Placing Milk in the Machine ..........18 Milk Weight Trays ............19 Checking the Refrigeration Unit Temperature ....19 Flavor and the Flavor System ........ 20 Flavor Storage ........... 20 Replacing Empty Flavor Boxes ......

  • Page 4: Important Safety Information

    Important Safety Information The safety of you and your customers is important to Concordia. The Xpress dispenses hot liquids and steam. Please follow all safety precautions outlined in this manual, in order to reduce the risk of electric shock, burns, and/or injury to persons or property.

  • Page 5: The Xpress System

    The Xpress System The Concordia Xpress espresso machine grinds fresh whole beans, brews fresh espresso, steams fresh milk, infuses flavors, and delivers a perfect, freshly brewed, gourmet espresso beverage. Customer Service (800) 778-0990...

  • Page 6: The Xpress System Components

    The Xpress System Components 1. FRONT PANEL DOOR LOCK BUTTON The front panel and doors of the machine can be locked, providing security in a self-service environment. 2. TOUCH PAD The touch pad provides a user-friendly interface for selecting and pouring beverages.

  • Page 7: Using The Espresso System

    Using the Espresso System Starting the System The power switch is located behind the left door. 1. Press the power switch to the ON position to start the machine. 2. Close the door. The machine will not warm up if the door is open. 3.

  • Page 8: Touch Pad - Xpress 6

    Touch Pad – Xpress 6 Touch Pad – Xpress 0 Touch Pad Menu Options 1. SELECT YOUR DRINK These buttons determine the type of drink to be poured. LATTE Latte is poured. MOCHA Mocha is poured. CAPPUCCINO Cappuccino is poured. BREWED COFFEE Brewed coffee is poured.
  • Page 9 2. SELECT YOUR FLAVOR XPRESS 6 ONLY These buttons determine the desired flavor to be added to a milk-based drink. EXTRA CHOCOLATE Adds an extra serving of chocolate sauce to a drink. HAZELNUT Adds a serving of hazelnut syrup to a drink. CARAMEL Adds a serving of caramel syrup to a drink.

  • Page 10: Pouring Drinks

    Pouring Drinks Product Outlet Drinks are dispensed at the product outlet. Before selecting a drink, the customer places their selected cup directly under the product outlet. 1. Place cup under product outlet 2. Select your drink Latte Mocha Cappuccino Brewed Coffee Espresso Hot Chocolate Chai Latte...

  • Page 11: Sample Drinks

    Sample Drinks TO SELECT A MEDIUM LATTE: Press the LATTE button Press the START button TO SELECT A LARGE LATTE: Press the LATTE button Press the LARGE CUP button Press the START button TO SELECT A MEDIUM MOCHA: Press the MOCHA button Press the START button TO SELECT A LARGE MOCHA: Press the MOCHA button...

  • Page 12: Make It A Triple Shot

    Make it a Triple Shot The beverage will be made with three shots of espresso. TO SELECT: Press the desired drink button Press desired FLAVOR and OPTION button(s) Press the shot option button twice, to select TRIPLE SHOT Press the START button Add a Flavor The beverage will be made with the selected flavor.

  • Page 13: Machine Software Overview

    Machine Software Overview Software Programming Menu Accessing the Programming Menu Press the service switch into the CLEAN position. See page 15 for more information on the service switch. When you finish accessing the programming menu, be sure to return the service switch to the VEND position.

  • Page 14: Accessing A Sub-Category

    Accessing a Sub-Category Press the rectangular PROGRAM button once when the desired category appears on the display, to access a sub-category. The category will appear on the top line; the sub-category will appear on the middle line; and the value will appear on the lower line of the display. SUB-CATEGORY VALUE EXAMPLE...

  • Page 15: Accessing Total Drink Count Statistics

    Accessing Total Drink Count Statistics 1. Press the PROGRAM button three times (press slowly, you will hear a beep after each press). 2. SELECT CATEGORY will appear in the display. 3. Scroll to the sub-category TOTAL DRINK COUNTS. 4. Press the PROGRAM button. 5.

  • Page 16: Software

    Software Below is a list of Xpress software categories. For additional information and assistance with adjusting these settings, please contact Concordia Customer Service. Programming Menu Informational Screens TOTAL DRINK COUNTS Displays the total number of drinks poured. This number is reset only when a new CPU board is installed.
  • Page 17 SPECIAL FEATURES This category allows configuration of the following features: vending, grounds bin, grinder configuration, espresso button assignment, hot water button, extra room volume, cold drink button, milk system configuration, country, and low beans sensing. MISCELLANEOUS Displays the current software component version and machine ID, loads defaults, resets the Preventive Maintenance (PM) counter, and enables features such as run syrup clean.

  • Page 18: Service Switch

    Service Switch Located behind the front panel, the service switch is used to place the unit in either VEND or CLEAN mode. Service Switch in the VEND position  Normal operating position.  Cleaning and programming buttons are disabled. Service Switch in the CLEAN position ...

  • Page 19: Beans And The Bean Hoppers

    Beans and the Bean Hoppers The Xpress is configured to deliver both regular and decaffeinated espresso beverages. Whole espresso roast beans are placed in the bean hoppers, which are gravity fed to the grinders. Always use fresh, whole espresso roast beans to ensure a quality beverage.

  • Page 20: Inserting The Hopper Stopper

    Inserting the Hopper Stopper The hopper stopper blocks the hopper chute when removing a full bean hopper. 1. Place the hopper stopper in the slot at the base of the bean hopper and push it into the bean hopper (see the hopper stopper card for insertion instructions).

  • Page 21: Milk And The Milk System

    Milk and the Milk System Refrigeration Unit The refrigeration unit is designed to accommodate two standard 1-gallon (4-liter) milk containers. The following types of milk can be used in the Xpress:  Whole    Non-Fat WARNING : Do NOT use any type of flavored milk. The sugars in flavored milk (including eggnog) can damage the machine and clog the milk delivery tubes.

  • Page 22: Milk Weight Trays

    Milk Weight Trays Inside the refrigeration unit, the milk containers sit on top of milk weight trays. These trays monitor the available milk supply and a notification message is displayed when the milk level is low. Milk weight trays need to be correctly positioned in the refrigeration unit in order to allow the milk delivery system to operate properly.

  • Page 23: Flavor And The Flavor System

    Flavor and the Flavor System The Xpress is equipped to provide flavors for customer drinks. These flavors are automatically dispensed and infused into the milk at the push of a button. This infusion results in an even distribution of the selected flavor throughout the drink.

  • Page 24: Replacing A Flavor Box

    Replacing a Flavor Box 1. Open box at the “OPEN HERE” location, and extract the connector. 2. Remove protective seal from the connector. 3. Clean the nozzle and o-ring thoroughly with a wet cloth, to remove any debris, provide lubrication, and remove syrup or sauce residue.

  • Page 25: Cleaning And Maintenance

    To maintain the machine warranty, ensure sanitation, avoid mechanical failure, and ensure continual operation, the Xpress must be cleaned and maintained daily. Concordia cleaning products must be used in order to ensure proper cleaning and to maintain machine warranty. NOTE : Cleaning products should be stored away from the flavor cabinet.

  • Page 26: Daily Cleaning Procedures

    Daily Cleaning Procedures Daily cleaning and maintenance can be performed in less than 15 minutes a day! 1. Clean the milk system. 2. Clean the brew group. 3. Empty the grounds bin. Leave out for 10 seconds 4. Clean the drain grate and drain tray. 5.

  • Page 27: Empty The Grounds Bin

    Empty the Grounds Bin The grounds bin holds the used espresso grounds. The EMPTY GRNDS BIN message appears on the display approximately every 30 drinks. 1. Open left door of the machine. 2. Remove the grounds bin (white box). 3. Discard the used grounds into a waste receptacle. Keep the grounds bin out of machine for at least 10 seconds to clear the EMPTY GRNDS BIN message from the LCD display.

  • Page 28: Clean The Interior Of Refrigeration Unit

    Clean the Interior of Refrigeration Unit 1. Remove the milk containers. 2. Remove the milk weight trays. 3. Using a cloth or paper towel, wipe up any spilled milk or condensation beneath the milk weight trays. 4. Use a mixture of soap and water to clean interior walls of refrigeration units, trays, and pick-up tubes.

  • Page 29: Monthly Cleaning Procedures

    Certified Technician. The Xpress is equipped to monitor the total drink statistics, and display a REQUEST PM message when the machine reaches 30,000 drinks. When the REQUEST PM message appears, call Concordia Beverage Systems, if the machine is under warranty or service contract call 1-800-778-0990.

  • Page 30: Ordering Cleaning And Replacement Items

    6-Month Cleaning Kit (includes Milk System Cleaner #1, Milk System Cleaner #2, Brew Group Cleaning tablets) PN# 97016 Rinza Cleaning Tablets PN# 3400-020 To order any of these items, call Concordia Beverage Systems for ordering information. 1-800-778-0990 Customer Service (800) 778-0990...

  • Page 31: Operational Messages

    Operational Messages DISPLAY MESSAGE WHAT TO DO Clean brew group. cleaning BREW CLEAN DUE procedures, see the cleaning card included with the machine. Clean milk system. cleaning MILK CLEAN DUE procedures, see the cleaning card included with the machine. The milk system must be cleaned to resume RUN MILK CLEAN! operation.
  • Page 32 DISPLAY MESSAGE WHAT TO DO The refrigeration unit temperature is displayed on the LCD at all times. A refrigerator temperature of 42°F (6°C) or greater is considered high. Machine will beep in warning. Refrigerator Ensure the refrigeration unit door is closed. Clean the Air Filter in back of machine.

  • Page 33: Error Messages

    Error Messages DISPLAY MESSAGE WHAT TO DO Ensure the incoming water supply valve is open. This valve controls the water supply to CHK WATER the machine. SUPPLY Ensure the incoming water supply valve is open. This valve controls the water supply to the machine.

  • Page 34: Troubleshooting

    Troubleshooting MACHINE SYMPTOM WHAT TO DO Ensure the machine’s power switch is turned “ON,” see page 4. Display is blank Ensure the power cord is plugged into the wall receptacle. Check the milk containers in the refrigeration unit contain milk. Ensure the milk pick-up tubes are inserted all the way to the bottom of the milk containers, see page 18.
  • Page 35 Clean the brew group. See the cleaning card included with the machine. The machine needs to be recalibrated. Call Espresso is bitter Concordia Beverage Systems for assistance at 1-800-778-0990. The espresso beans are stale. Use fresh beans. Ensure the milk is not past its expiration date or that it is too warm.

  • Page 36: Faq

    12oz (360mL) cup to a 10oz (300mL) cup. Call Concordia Beverage Systems at 1-800-778-0990 to schedule a Calibration Service Call, and a Concordia Certified Technician will adjust your machine to the new drink size. A Calibration Service Call is not covered under the Machine Warranty or Extended Service Agreement.
  • Page 37 For instructions on entering the programming menu and accessing this feature, call Concordia Beverage Systems for assistance at 1-800-778-0990. My machine is beeping and the display reads EMPTY GRNDS BIN.
  • Page 38 Monday-Friday or Monday-Sunday, and you can program the time in five-minute intervals. This feature is adjustable through the TIME & DATE programming menu category. For assistance accessing the software menus, call Concordia Beverage Systems at 1-800-778-0990. What are the default temperature settings?

  • Page 39: Machine Warranty

    In the event of a failure of the Goods during the Limited Warranty due to a defect in materials or workmanship, subject to the warranty exclusions set forth below, Concordia will arrange for the Goods to be repaired on- site, without charge for labor or parts, if the limited warranty service occurs during normal business hours (8:00 a.m.
  • Page 40 (a) of merchantability, (b) of fitness for a particular purpose, or (c) arising from course of performance, course of dealing, or usage of trade. In no event shall Concordia’s liability exceed the amount of the purchase price for the Goods.
  • Page 42 Concordia Beverage Customer Service Systems 6812 185 Avenue USA (800) 778-0990 NE Redmond, WA 98052 PN 2900-301 Rev C...

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