Chapter 5. Call Control - Samsung OfficeServ User Manual

CHAPTER 5.
This chapter describes the procedures for using the general functions and additional functions
of the system through the call control buttons, mouse, keyboard, and popup menu.
The progress of a call is displayed accordingly on the <Incoming Calls> window, <Active
Calls> window, or <Held Calls> window. OfficeServ Operator users can control calls by using
call control buttons or the [Call] menu.
General Functions
This section describes the procedures for executing general functions such as <Dial>,
<Answer>, <Drop>, <Hold>, <Transfer>, <Park>, and <Conference Call> from the <Incoming
Calls> window, <Active Calls> window, or <Held Calls> window.
Additional Functions
This section describes the procedures for executing additional functions such as <Hold with a
Note>, <Target Hold>, <Orbit Park>, <Leave Message>, <Camp On>, and <OHVA>.
The call control buttons and [Call] menu are described below:
Button
Dial
Answer
Drop
Hold
Unhold
Transfer, Toggle
,
Station Park
Orbit Park
Conference
Page
Camp On
Transfer to Voice Mail
Call Recording to Voice Mail
,
Callback
Call Control
Call Menu
58
Description
Makes a call
Answers an incoming call
Disconnects the current call
Holds a call
Answers a held call
Transfers a call, call alternation
Parks a call in a station
Parks a call by using number keys ranging
from 0 to 9 or reanswers the held call
Makes a conference call
Broadcasting
Call waiting
Transfers a call to a voice mailbox
Starts/stops recording a call
Reserves a call connected to a busy
/unanswered station
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