Chapter 1. Introduction To The Officeserv Operator; Overview - Samsung OfficeServ User Manual

Overview

Introduction to the OfficeServ Operator
The OfficeServ Operator is a PC-based console, which is a telephony application that
interfaces with the iDCS 100/500 R2 systems. Once the operator receives a request for call
operation from the iDCS system the operator connects or transfers the call using the
OfficeServ Operator.
For instance, when a caller dials a business phone, the operator answers the call, and
transfers it to the requested number through the iDCS system.
The OfficeServ Link transfers events between the iDCS 100/500 R2 systems and OfficeServ
Operator.
Network configuration diagram of the OfficeServ Operator:
TCP/IP
iDCS
TCP/IP
Intranet
OfficeServ Link
4
OfficeServ Operator #1
OfficeServ Operator #2
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•
•
OfficeServ Operator #n
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