Panasonic KX-HNB600 User Manual page 106

Troubleshooting
3
Make sure your devices are registered to the hub. Register them if they are not ( "Registering
devices", Page 92).
→Cameras
Check the camera list ( "Viewing the camera list", Page 57). If a camera is displayed in the camera
list, it is registered; if it is not displayed, it is not registered.
→Sensors
Press the sensor's registration button. If the sensor's LED indicator lights in red or green, the
sensor is registered; if it blinks in red, the sensor is not registered.
→Sirens
If the siren's LED indicator blinks slowly in red, the siren is not registered.
→Smart plugs
Check the smart plug's LED indicator. If the smart plug's LED indicator blinks in red, it may be out
of range of the hub or not registered. If the LED indicator is not blinking in red, try turning the smart
plug on or off; if you can turn it on or off, it is registered.
4
Make sure your devices have adequate signal strength.
→Check the signal strength ( "Device signal strength", Page 96) and move devices closer to the hub
if necessary.
The following error codes and messages may be displayed in the Notifications Center (for iPhone, iPad)
and the status bar (for Android devices).
[Unable to connect to the network.] is displayed
Error code: E1-02
R Your mobile device's Wi-Fi feature is turned off.
→Turn it on.
R Your mobile device cannot connect to your wireless router.
→Make sure your wireless router is turned on and functioning.
[Not connected] is displayed
Error code: E1-04
R Your mobile device cannot connect to the hub.
→Make sure the hub and your wireless router are turned on and functioning.
R You replaced your wireless router, or changed your wireless router's network settings.
→Configure the hub's Wi-Fi settings ( "Setting the hub's Wi-Fi settings again", Page 101).
[The application couldn't start.] is displayed
Error code: E1-05
R Another app running on your mobile device is preventing the [Home Network] app from starting.
→iPhone, iPad
Press your device's home button two times and force the [Home Network] app to exit. Quit other
apps and then try to start the [Home Network] app again later.
→Android devices
Tap [OK] to exit the [Home Network] app. Quit other apps and then try to start the [Home
Network] app again later.
[The maximum number of mobile devices are already registered to the hub.] is displayed
Error code: E2-01
R There are already 8 mobile devices registered to the hub.
→Deregister any unused mobile devices from the hub.
[The hub refused this connection.] is displayed
Error code: E2-02
Error code: E2-03
R There is a problem with registration information stored in the hub.
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