Regulatory Compliance - Lenovo ThinkSystem SR550 Product Manual

In general, the following Lenovo warranty service upgrades are available:
Warranty and maintenance service upgrades:
3, 4, or 5 years of warranty service coverage
1-year or 2-year post-warranty extensions
Foundation Service: 9x5 service coverage with next business day onsite response
Essential Service: 24x7 service coverage with 4-hour onsite response or 24-hour committed
repair (available only in select countries)
Advanced Service: 24x7 service coverage with 2-hour onsite response or 6-hour committed
repair (available only in select countries)
Premier Support
Premier Support service offers single point of contact for end-to-end problem resolution and
collaborative third-party software support with direct access to Lenovo's most advanced
technicians for faster troubleshooting.
YourDrive YourData
Lenovo's YourDrive YourData service is a multi-drive retention offering that ensures your data is
always under your control, regardless of the number of drives that are installed in your Lenovo
server. In the unlikely event of a drive failure, you retain possession of your drive while Lenovo
replaces the failed drive part. Your data stays safely on your premises, in your hands. The YourDrive
YourData service can be purchased in convenient bundles with Foundation, Essential, or Advanced
Service upgrades and extensions.
Enterprise Server Software Support
Lenovo Enterprise Server Software Support can help you troubleshoot your entire server software
stack. Choose support for server operating systems from Microsoft, Red Hat, SUSE, and VMware;
Microsoft server applications; or both operating systems and applications. Support staff can help
answer troubleshooting and diagnostic questions, address product compatibility and interoperability
issues, isolate causes of problems, report defects to software vendors, and more.
In addition, you can access hardware "how to" support for ThinkSystem servers. Staff can help
resolve hardware problems not covered under warranty, refer you to the right documentation and
publications, provide corrective service information for known defects, and transfer you to a
hardware support call center if needed.
Basic Hardware Installation Services
Lenovo experts can seamlessly manage the physical installation of your server, storage, or
networking hardware. Working at a time convenient for you (business hours or off shift), the
technician will unpack and inspect the systems on your site, install options, mount in a rack
cabinet, connect to power and network, check and update firmware to the latest levels, verify
operation, and dispose of the packaging, allowing your team to focus on other priorities.
For service definitions, country-specific details, and service limitations, please refer to the following
documents:
Lenovo Statement of Limited Warranty for Data Center Group (DCG) Servers and System Storage
http://pcsupport.lenovo.com/us/en/solutions/ht503310
Lenovo Data Center Services Agreement
http://support.lenovo.com/us/en/solutions/ht116628

Regulatory compliance

Lenovo ThinkSystem SR550 Server 53