Verizon Jetpack MiFi 6620L User Manual
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Verizon Jetpack MiFi 6620L User Manual

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User Guide
MiFi® 6620L
90026966 - R1

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Summary of Contents for Verizon Jetpack MiFi 6620L

  • Page 1 User Guide MiFi® 6620L 90026966 - R1...

  • Page 2: Software License

    ©2014 Novatel Wireless, Inc. All rights reserved. The information contained in this document is subject to change without notice and should not be construed as a commitment by Novatel Wireless, Inc. Patents and Licenses For a complete list of all Novatel Wireless patents, visit www.novatelwireless.com/about/contact-us. Software License Proprietary Rights Provisions: The software drivers provided with this product are copyrighted by Novatel Wireless and/or Novatel Wireless’...

  • Page 3: Table Of Contents

    Contents Getting Started ............1 Overview.
  • Page 4 Data Usage ................. 38 On the Jetpack Display.
  • Page 5 Regulatory Statements ..............101 Wireless Communications.

  • Page 6: Getting Started

    Getting Started Overview Power Management Caring for Your MiFi 6620L...

  • Page 7: Overview

    MiFi 6620L • 4000mAh Standard Lithium Ion Battery • 4G LTE SIM Card • Wall Charger • Protective Pouch • Verizon Wireless Brochures • Speeds shown are those published by Verizon Wireless, Inc. Actual throughput speed and coverage may vary.

  • Page 8: System Requirements

    System Requirements Compatible with all major operating systems • Works with the latest versions of browsers, including Android™, Google Chrome®, Firefox®, Internet • Explorer®, Safari™ and Mobile Safari™. To use Wi-Fi mode, your computer or other device needs Wi-Fi capability and Internet browser software.

  • Page 9: Components

    Components ➒ ➓ ➑ ➐ ➏ ➎ ➊ ➋ ➌ ➍ ➌ ➊ Universal Charging Port — Use to charge one additional wireless device. ➋ Jetpack Charging Port — The wall charger connects here. ➌ Navigation Buttons — Scrolls left/up or right/down through available menu options. ➍...

  • Page 10: Status Indicators

    Status Indicators DISPLAY ICON DESCRIPTION No icons The Jetpack is powered off or not receiving power, or the screen is in power-saving mode. Status Bar Network Signal Strength More bars indicate more signal strength. Activity Indicator If this icon is displayed, data is being transferred between your Jetpack and connected device(s).
  • Page 11 Carousel Wi-Fi Scroll and select the icon to display the Wi-Fi name, password and URL. If this icon is displayed, your SIM is locked. Real-time data usage meter will not display. Connected Devices Scroll and select the icon to display the number and IP address of connected and blocked devices .

  • Page 12: Power Management

    Power Management Your Jetpack will work from its charged battery alone, or when the device with the installed battery is plugged into a power source. Battery — Charge the battery by plugging in the wall charger. While the battery is charging •...

  • Page 13: Caring For Your Jetpack

    Caring for Your Jetpack Like any electronic device, the Jetpack must be handled with care to ensure reliable operation. Novatel Wireless recommends the following guidelines: Protect the Jetpack from liquids, dust, and excessive temperatures. • Do not apply adhesive labels to the Jetpack; they might cause the Jetpack to potentially •...

  • Page 14: Using Your Jetpack

    Using Your Jetpack Accessing the Network Using Your Jetpack for the First Time Connecting to Your Jetpack Using Your Jetpack After Setup is Complete...

  • Page 15: Accessing The Network

    Accessing the Network 4G LTE With LTE bandwidth you can get the broadband speed you require to work efficiently outside the home or office. You can connect to the Internet, access your corporate intranet, check your email and download attachments at speeds that are up to 10 times faster than 3G*. 4G Mobile Broadband with LTE* Download: typical download speeds of 5-12 Mbps.

  • Page 16: Using Your Jetpack For The First Time

    Using Your Jetpack for the First Time Your SIM Card and battery are pre-installed. To get started: ➊ Confirm your computer meets the minimum system requirements. (See System Requirements on page 3). ➋ Fully charge the battery. (See Charging the Battery on page 12).

  • Page 17: Charging The Battery

    Charging the Battery IMPORTANT Before you use your Jetpack, be sure to charge the battery for at least two hours to ensure a full initial charge. When fully charged, the battery has up to 20 hours of life. To charge the battery: ➊...
  • Page 18 ➌ Align the gold-colored contacts on the new battery with the gold-colored contacts on the MiFi 6620L and gently slide the battery into place. ➍ Replace the cover by setting it on the Jetpack where the notches align, then press on the cover until it clicks into place and is flat across the entire bottom surface.

  • Page 19: Replacing The 4G Lte Sim Card

    Replacing the 4G LTE SIM Card Your SIM (Subscriber Identity Module) card is a small rectangular plastic card that stores your phone number and important information about your wireless service. Your Jetpack comes with the SIM card and battery already installed. To remove the 4G LTE SIM card: ➊...

  • Page 20: Universal Charging

    To install a new 4G LTE SIM card: ➊ Remove the battery cover located on the underside of the Jetpack. ➋ If necessary, remove the SIM card from the outer card, being careful not to touch the gold- colored contacts. ➌...

  • Page 21: Battery Tips

    Battery Tips WARNING ! Always use only approved batteries and chargers with your Jetpack. The warranty does not cover damage caused by non-approved batteries and/or chargers. It normally takes at least two hours to fully charge the battery with the wall charger. •...

  • Page 22: Power The Jetpack On And Off

    Power the Jetpack On and Off Power On Press the Power Button until the Jetpack display lights up. After the initial startup screens • display, the Home screen and menu options are available. Power Off Press and hold the Power Button until the display shows MiFi. The Jetpack will continue its •...

  • Page 23: Connecting To Your Jetpack

    Connecting to Your Jetpack Now you can connect your Wi-Fi enabled device to your Jetpack using Wi-Fi. Your computer, tablet, or other Wi-Fi enabled devices need Wi-Fi capability and Internet browser software. Your Jetpack is compatible with all major operating systems, and works with the latest version of browsers, including Android™, Chrome™, Firefox®, Internet Explorer®, Safari™...
  • Page 24 Tip! The steps to connect to a Wi-Fi network vary depending on your operating system and whether you use the native application or third-party software. Generally, you click an icon in the Windows notification area where you can select View Available Wireless Networks, or click the Airport icon in the menu bar on a Mac.

  • Page 25: Using Your Jetpack After Setup Is Complete

    Using Your Jetpack After Setup is Complete You can use the Jetpack as a wireless mobile hotspot to connect your computer and up to a total of 16 (on 4G LTE) Wi-Fi enabled devices to the mobile broadband network. The Jetpack is powered on as soon as you press and hold the power button and the display turns on.
  • Page 26 ➎ Click Save Changes. Change Wi-Fi name/Password ➏ To change your Admin Password from MiFi Home, select Manage My MiFi > Change Admin Password. ➐ Enter your current Admin Password in the Enter current password field. ➑ Enter your new password in the Enter new password field, and re-enter to confirm in the Confirm new password field.
  • Page 27 ➒ Click Save Changes. Change Jetpack Admin Password...

  • Page 28: Using The Jetpack User Interface

    Using the Jetpack User Interface From the Jetpack display you can check your Jetpack status, view your current data usage, and access an icon-based menu by using the Navigation and Select buttons. (See on page 3). To view the current status of your Jetpack: ➊...
  • Page 29 To access the icon-based menu options: From the Home screen, use the navigation buttons to move left or right to highlight the • desired Menu option, then press the select button to open the highlighted option. Continue to press the select button to move through any additional screens. Press select to open option menu Scroll up/down to desired option Press select to view desired option...

  • Page 30: Jetpack Settings

    Jetpack Settings Managing Your Jetpack My Jetpack Home Data Usage Connected Devices Jetpack Settings Messages Parental Controls Screen Sharing Messages Jetpack...

  • Page 31: Managing Your Jetpack

    Managing Your Jetpack Manage, monitor, and customize your Jetpack settings directly on the Jetpack, or by using the Jetpack Web User Interface. On the Jetpack Display ➊ Power on your Jetpack by pressing and holding the power button until the display lights and the Home screen displays.

  • Page 32: On The Jetpack Web User Interface

    On the Jetpack Web User Interface To connect to the Jetpack Web User Interface and customize your Jetpack settings: ➊ Connect your computer or Wi-Fi enabled device to your Jetpack to access the Internet. (See Connecting to Your Jetpack on page 17.) ➋...

  • Page 33: Sign In

    Sign In The Sign In page is the first page you see after connecting and prior to signing in. You can access more information after you sign in. Jetpack Sign In Sign In to the Web User Interface Type the Jetpack Admin Password (the default password is found on the Jetpack by selecting Help > Web-based management) in the Sign In field at the top right corner of the window.

  • Page 34: Menu Panel

    Menu Panel The Menu Panel is the primary navigation for MiFi Settings. You can access each feature under the appropriate menu. My Jetpack Home - Menu Panel...

  • Page 35: My Jetpack Home

    My Jetpack Home MiFi Home is your gateway to configuring and managing your Jetpack. On the Jetpack Display ➊ Power on your Jetpack by pressing and holding the power button until the display lights and the Home screen displays. ➋ Use the navigation buttons to scroll to the desired Menu option.

  • Page 36: On The Jetpack Web User Interface

    On the Jetpack Web User Interface MiFi Home allows you to quickly access commonly used links and all available menu options for your Jetpack. MiFi Home contains the following quick link menu options: Manage My Jetpack (See Manage My Jetpack on page 32.) •...

  • Page 37: Manage My Jetpack

    Manage My Jetpack The Manage My Jetpack menu contains the following options: Customize my Wi-Fi Settings (See Customize my Wi-Fi Settings on page 33.) • Change my Jetpack Admin Password (See Change my Jetpack Admin Password on page • 34.) GPS (See on page 32.) •...
  • Page 38 Customize my Wi-Fi Settings Clicking on Customize my Wi-Fi Settings takes you to the Jetpack Settings page Wi-Fi menu where you can customize Wi-Fi profiles and view details about the devices connected to your Jetpack. (See Wi-Fi on page 58.) Jetpack Settings - Wi-Fi Primary Network Settings...
  • Page 39 Change my Jetpack Admin Password Clicking on Change Admin Password takes you to the Jetpack Admin Password section of the Settings page, where you can change the Admin Password. (See Admin Password on page 46.) The default Admin password is admin. This is the password you use to Sign In to Settings. To change the Admin Password used to Sign In to your Jetpack: ➊...
  • Page 40 ➎ Enter the answer to the selected security question in the Answer Security Question field. Jetpack Settings - Answer Security Question ➏ Click Save Changes. ➐ A message displays confirming that your password has been changed. NOTE The next time you sign in to Jetpack Settings, you will need to use the new password.
  • Page 41 Clicking on GPS will take you to the Jetpack Settings page Advanced > GPS menu where you can configure the GPS settings for your Jetpack. To configure your Jetpack GPS settings: ➊ Slide the ON/OFF button to ON to activate the Jetpack location services and display the GPS Agreement.
  • Page 42 ➌ Select the desired option from the Turn off drop down menu. The choices are Always on or Turn off on power down. GPS - Turn off menu ➍ NMEA is a standard method of providing a GPS data stream in Windows and other computing platforms.

  • Page 43: My Account & Tools

    Jetpack Home - My Account & Tools My Verison Wireless Clicking on My Verizon Wireless takes you to the My Verizon page on the Verizon Wireless website where you can manage your wireless service. Sign in to your account or watch videos to learn more about your Jetpack and what My Verizon can do for you.
  • Page 44 My Verizon Wireless Coverage Map Clicking on Coverage Map takes you to the Coverage Locator on the Verizon Wireless website where you can view a detailed coverage map, including Data, Push to Talk, 4G LTE Data, Prepaid, and Voice & Messaging.
  • Page 45 To display detailed information about Verizon Wireless international coverage: ➊ Type your Street Address, City and State, or Zip code in the appropriate field, then click the magnifying glass icon. ➋ To limit the coverage areas by service type, click the button by the service type desired.
  • Page 46 Data Calculator Clicking on Data Calculator takes you to the Data Usage Calculator on the Verizon Wireless website where you can calculate your Jetpack usage to determine which plan will best meet your needs. To use the Data Calculator to select the best Verizon plan to meet your needs: ➊...
  • Page 47 Trip Planner Clicking on Trip Planner takes you to the interactive Trip Planner on the Verizon Wireless website where you can determine the global services you need when you travel and see if your device is covered. To use the interactive Trip Planner: ➊...
  • Page 48 ➎ ➏ Verizon Trip Planner - Show me what I need ➐ Verizon Trip Planner - Options ➑...
  • Page 49 Verizon Trip Planner - Dialing Instructions ➒ Verizon Trip Planner - Help...
  • Page 50 ➓ Verizon Trip Planner - Coverage Maps...

  • Page 51: Help & Support

    Help & Support The Help & Support menu contains the following options: Attend a Wireless Workshop (See Attend a Wireless Workshop on page 47.) • Community Forum (See Community Forums on page 48.) • Device Support Page & User Guide (See Device Support Page &...
  • Page 52 Attend a Wireless Workshop Clicking on Attend a Wireless Workshop takes you to Attend a Wireless Workshop on the Verizon Wireless website where you can xxxxxxxxxxxxxxxxx. To attend a Wireless Workshop: ➊ ➋ Verizon Wireless Workshops...
  • Page 53 Community Forums Clicking on Community Forums takes you to Community Forums on the Verizon Wireless website where you can xxxxxxxxxxxxxxxxx. To xxxxxxxxxxxxxxxxxxxxxxxxxx: ➊ ➋ Verizon Support - Community Forums...
  • Page 54 Device Support Page & User Guide Clicking on Device Support Page & User Guide takes you to xxxxxxxxxxxxxx on the Verizon Wireless website where you can xxxxxxxxxxxxxxxxx. To xxxxxxxxxxxxxxx: ➊ TBD. ➋ Verizon Support - Device Support & User Guide...
  • Page 55 ➌ Click Device Manual to view a downloadable PDF version of the User Guide: Download Device Manual ➍ Click Using Your Jetpack to review the top device questions and device-related articles. Using Your Jetpack ➎ Click Troubleshooting to access the Troubleshooting Assistant to help you find and resolve problems with your device.

  • Page 56: Data Usage

    Data Usage You can quickly check your data usage and billing cycle directly on the Jetpack display, or on the Jetpack Web User Interface. On the Jetpack Display ➊ Use the real-time data usage meter on the Home screen to check your data usage and billing cycle schedule.

  • Page 57: On The Jetpack Web User Interface

    On the Jetpack Web User Interface The Data Usage page allows you to obtain your estimated data usage, and to reset the data counter, usage alert level and cycle start date. Click Data Usage on the Menu panel to display the Data Usage page and access information specific to your particular plan.
  • Page 58 To set the usage alert level: ➊ Select the desired alert level from the Usage alert level dropdown menu. ➋ Click Save Changes to confirm and save the new alert level.
  • Page 59 To set the cycle start date: ➊ Select the desired cycle start date from the Cycle start date dropdown menu. ➋ Click Save Changes to confirm and save the new start date.

  • Page 60: Connected Devices

    Connected Devices You can view and edit Wi-Fi enabled devices currently connected to your Jetpack Primary and Guest Networks, as well as any devices currently blocked. On the Jetpack Display ➊ To display Wi-Fi enabled devices currently connected to or blocked from your Jetpack, use the navigation button to scroll to the Devices icon and press the select button.

  • Page 61: On The Jetpack Web User Interface

    On the Jetpack Web User Interface The Connected Devices page allows you to view and edit devices that are currently connected to your Jetpack. You can also view and unblock any blocked devices. The Connected Devices page contains the following: Connected Devices —...
  • Page 62 Edit a Connected Device To edit a connected device: ➊ Click the pencil tool. A page opens allowing you to edit a connected device. ➋ Select the appropriate change from the Connected Devices dropdown menu. ➌ Click the checkmark to finish editing the device.
  • Page 63 Change the Maximum Number of Connected Devices To change the maximum number of connected devices: ➊ Click Change on the Connected Devices page. ➋ The Jetpack Settings Wi-Fi page opens. Select the number of devices from the Maximum Wi- Fi connected devices dropdown menu. ➌...

  • Page 64: Blocked Devices

    Blocked Devices The Blocked Devices menu contains the following menu options: Block Button — Click Block to disconnect a connected device and prevent it from • reconnecting. The blocked device then appears in the Blocked List. This option is available for use with each connected device, except for your own device, and any device connected via USB.
  • Page 65 Unblock Button — Click Unblock to unblock a previously blocked device, freeing it to • connect again. The unblocked device is deleted from the Blocked List, and will reappear in the Connected Devices list when it connects.

  • Page 66: Jetpack Settings

    Jetpack Settings Settings allow you to make device changes such as screen brightness and audio on/off, and to select mobile network options for your Jetpack. On the Jetpack Display Screen Timeout ➊ On the Home screen, navigate to the Settings icon and press the select button to open the Settings Select screen and display Settings options.

  • Page 67: Audio Alerts

    ➍ Navigate to the Exit option and press the select button to return to the Home screen. Settings option Select Audio On/Off option Set Audio On/Off detail Audio Alerts ➊ On the Home screen, navigate to the Settings icon and press the select button to open the Settings Select screen and display Settings options.
  • Page 68 ➍ Navigate to the Exit option and press the select button to return to the Home screen. Settings option Select Network Technology option Set Network Technology detail...

  • Page 69: On The Jetpack Web User Interface

    On the Jetpack Web User Interface The Settings page allows you to make administration password and preference changes; obtain software update information; and backup and restore files to your Jetpack. The Settings page contains the following menu options: Wi-Fi (See Wi-Fi on page 58.) •...
  • Page 70 Wi-Fi The Wi-Fi menu allows you to enable Wi-Fi devices to connect to the Jetpack Wi-Fi network, and to change the Basic Settings and access the Advanced Wi-Fi Settings. Wi-Fi • Basic Settings • Show Advanced Settings • Change Wi-Fi Name and Password Wi-Fi To allow Wi-Fi devices to connect to your Jetpack Wi-Fi network, slide the ON/OFF button to •...
  • Page 71 Basic Settings Use the Basic Settings options to change your Wi-Fi name, password, or the maximum number of Wi-Fi connected devices: ➊ To change the current Wi-Fi name (SSID), type the new name in the Wi-Fi name field. ➋ To change the current Wi-Fi password, type the new password in the Wi-Fi password field. NOTE The password must be a minimum of 8 ASCII characters.
  • Page 72 Advanced To display and access the Wi-Fi Advanced Settings options, click Show Advanced Settings. Show Advanced Jetpack Settings Use the Advanced Settings options to change the following: Band — Select the desired Band from the dropdown menu. Band options are either 5 GHz or •...
  • Page 73 from the dropdown menu. ➋ To turn on the Wi-Fi name and password display, Wi-Fi privacy separation, Wi-Fi Multimedia, or WPS, click the appropriate checkbox. ➌ Click Save Changes to accept and finalize the new Advanced Settings. Change Jetpack Wi-Fi Advanced Settings...

  • Page 74: Jetpack

    Jetpack The Jetpack menu contains the following menu options: Jetpack Admin Password (See Jetpack Admin Password on page 46.) • Preferences (See Preferences on page 71.) • Software Update (See Software Update on page 44.) • Backup and Restore (See Backup and Restore on page 73.) •...
  • Page 75 Jetpack Admin Password The Jetpack Admin Password page allows you to display, hide and/or change the Admin Password. Display or Hide the Admin Password Slide the ON/OFF button to ON to display the Jetpack Admin Password on the device or to OFF to hide the Jetpack Admin Password on the device.
  • Page 76 ➏ Click Save Changes to save any changes made to your password. Save Changes to Jetpack Admin Password Preferences The Preferences page contains the following: Turn off display — The Turn off display menu changes the amount of time (After 30 seconds, •...
  • Page 77 Jetpack Settings - Preferences Software Update The Software Update page contains the following sections: Current software version— Displays information for the current software version, date of last • check for updates and the number of updates currently available. Checked for update — Displays the date of the last software update. •...
  • Page 78 Backup and Restore The Backup and Restore page contains the following sections: Backup — Allows you to save your Jetpack settings to your computer. You must enter your • Admin Password in the Admin Password field and click Download to save settings to your computer.
  • Page 79 To save your Jetpack settings to your computer: ➊ Enter your Admin Password in the Admin Password field. ➋ Click Download to save your current Jetpack settings to a designated location on your computer. Download Current Jetpack Settings To restore a previous version of your Jetpack settings to your Jetpack device: ➊...

  • Page 80: Advanced

    Advanced The Advanced page allows you to change the Jetpack advanced settings. The Advanced page provides network, manual DNS, SIM, firewall and LAN settings, as well as options for configuring port filtering applications. IMPORTANT! Changing the Jetpack's Advanced settings can adversely affect stability, performance and security of the Jetpack.
  • Page 81 The Advanced page contains the following menu options: Networks (See Networks on page 77.) • Manual DNS (See on page 77.) • SIM (See on page 80.) • Firewall (See Firewall on page 81.) • MAC Filter (See MAC Filter on page 70.) •...
  • Page 82 Networks The Networks menu contains the following sections: Cellular Data — Allows you to turn off cellular data to prevent all internet traffic from using • the Jetpack mobile broadband connection. Preferred network technology — The Preferred network technology default value is •...
  • Page 83 To turn off cellular data and prevent all internet traffic from using the Jetpack mobile broadband connection: ➊ Slide the Cellular Data ON/OFF button to OFF. ➋ Click Confirm on the Confirm warning pop-up window. NOTE All internet connections will be immediately terminated when you click Confirm. ➌...
  • Page 84 Manual DNS The Jetpack automatically selects a Domain Name Server (DNS). The Manual DNS menu allows you to manually select up to two DNS IP addresses. Jetpack Advanced Settings - Manual DNS To manually select a Domain Name Server: ➊ Click the box next to Enable manual DNS.
  • Page 85 The SIM menu gives you settings and information about the Jetpack's Subscriber Identity Module (SIM) card. The SIM card inside your Jetpack can be locked with a PIN code for additional security. If locked, the PIN code must be entered before the Jetpack can connect to the Internet. The SIM menu takes you to the SIM page.
  • Page 86 Firewall The Jetpack firewall determines which Internet traffic is allowed. The Firewall menu contains the following sections: VPN Passthrough — Enables or disables the VPN feature and allows or disallows connected • devices to establish a VPN tunnel. If this is ON (enabled), this feature allows VPN clients to connect through the Jetpack to •...
  • Page 87 MAC Filter The MAC Filter allows you to specify which devices can access the Primary Wi-Fi network. NOTE: This feature has no effect on the Guest Wi-Fi network. ON/OFF • Refresh • Manage Devices • Save Changes • Jetpack Advanced Settings - MAC Filter...
  • Page 88 The LAN page gives you settings and information about the Jetpack's network. The LAN menu contains the following sections: IPv4 • IP address — The IP address for the Jetpack. • Subnet mask — The subnet mask network setting for the Jetpack. The default value •...
  • Page 89 Port Filtering Port Filtering allows you to block outgoing Internet connections and permit only allowed applications to access the Internet. You can also customize a list of allowed applications which permits only certain programs to connect to the Internet. Click ON to enable Port Filtering. When the feature is enabled, you must select a port filtering application in the Applications list to allow that application to connect to the Internet.
  • Page 90 Add a Custom Application To add a custom application: ➊ Click Add Custom Application to add a new custom application to the list of allowed applications. You can define and enable custom Port Filtering applications. You need to know details of the traffic used and generated by the applications you wish to define. NOTE The Add Custom Application option is only available when the port filtering Enable checkbox is selected.
  • Page 91 Port Forwarding The Port Forwarding page gives you settings and information about the Jetpack’s network. The Port Forwarding menu contains the following sections: ON/OFF • Default Applications — The IP address for the selected application. Choose from the • following applications: »...
  • Page 92 The GPS page allows you to enable GPS and to enable GPS over Wi-Fi (NMEA). The GPS receiver on the Jetpack can determine your current location, often even indoors. The GPS menu contains the following sections: ON/OFF — • Turn off — •...

  • Page 93: Messages

    Messages Messages displays the number of unopened SMS messages sent to your Jetpack, and allows you to read and retain or delete each message. On the Jetpack Display To display unread SMS messages: ➊ On the Home screen, scroll to the Messages icon and press the select button to open the first unread message.

  • Page 94: Parental Controls

    Parental Controls...

  • Page 95: Screen Sharing

    Screen Sharing...

  • Page 96: About Jetpack

    About Jetpack About Jetpack displays information about your Jetpack, including Internet and roaming status, model and version, wireless and IMEI number, and battery charge level. On the Jetpack Display ➊ On the Home screen, navigate to the About Jetpack icon and press the select button to open the Internet Status screen and display status information, including connection, network, technology, signal SNR and roaming.

  • Page 97: On The Jetpack Web User Interface

    On the Jetpack Web User Interface The About page allows you to view detailed information about Jetpack internet status, device specific information, diagnostics, troubleshooting and support. The About page contains the following menu options: Internet Status (See Internet Status on page 92.) •...
  • Page 98 Internet Status The Internet Status section has the following options: Status — The status of the Internet connection, usually Connected or Disconnected. • Network name — The name of the network to which this Jetpack is currently connected. • Technology — The type of technology used to connect to the Internet. •...

  • Page 99: Jetpack Info

    Jetpack Info The Jetpack Info page contains detailed information about the Jetpack. The Jetpack Info page contains the following sections: Manufacturer — The manufacturer of the Jetpack. • Model — The model number or name of the Jetpack. • My Jetpack version — The current Jetpack version. •...

  • Page 100: Diagnostics

    Diagnostics The Diagnostics page shows information about the Jetpack firmware and other system-level information. You can also view the system log. This page is used mostly for troubleshooting and is not required for normal operation. The Diagnostics page contains the following sections: Modem (See Modem on page 96.)
  • Page 101 Modem The Modem section has the following options: Phone number (MDN) — The Phone Number or Mobile Directory Number (MDN) is used by • the mobile data network to identify this particular data service. MEID — The Mobile Equipment Identifier (MEID) is used by the mobile data network to •...
  • Page 102 4G LTE Network The 4G LTE Network section has the following options: Status — Status of the network (Disabled, Not available, or Available). • Network operator — The vendor that currently provides wireless access. • Signal strength — Indicates the signal strength for LTE. •...
  • Page 103 Field Test Click on Field Test to provide a list of low-level network parameters which can be helpful for technical support staff when they troubleshoot network connectivity issues.

  • Page 104: Logs

    Logs The Logs page allows you to enable or disable logs and to delete system logs. NOTE Logs record various operations and are used for troubleshooting and are not needed for normal Jetpack operation. Enable System Logs To enable system logs: ➊...
  • Page 105 Disable System Logs To disable system logs: ➊ Deselect the checkbox next to Enable logs. ➋ Click Save Changes. Delete System Log To delete a system log: ➊ Select the checkbox next to Enable logs. ➋ Select the appropriate time period for the deletion of system logs from the dropdown menu next to Delete system log.

  • Page 106: Support

    Jetpack Support Click on Jetpack Support to link directly to the Quick Links, Self Support, and Customer Care sections of the web interface. The Jetpack Support page contains the following sections: Quick Links (See Quick Links on page 102.) • Self-Service Support (See Self Service Support on page 102.)
  • Page 107 Quick Links Self Service Support Self Service Support provides access to the following support options: Data Usage — Takes you to the Data Usage page where you can see your estimated data • usage and reset the data counter. User Guide — Takes you to an online version of the User Guide. •...
  • Page 108 Customer Care...

  • Page 109: Help

    Help Help displays helpful Tips, Web-based management details, OS and Android Apps information, and Advanced features. On the Jetpack Display To display Help options: ➊ On the Home screen, navigate to the Help icon and press the select button to open the Help screen and display Tips.

  • Page 111: Troubleshooting

    Troubleshooting Overview Common Problems and Solutions Technical Support...

  • Page 112: Overview

    Overview When properly installed, the Jetpack is a highly reliable product. Most problems are caused by one of these issues: System resources required by the Jetpack are being used by other devices. • Network coverage is unavailable due to coverage area, an account problem, or a network •...

  • Page 113: Common Problems And Solutions

    Common Problems and Solutions The following are some common problems and solutions. My Jetpack just powered off without my pressing the power button. Why? This may occur under any of the following circumstances. Pressing the Master Reset button • Jetpack automatically restarting after configuration changes •...
  • Page 114 How do I reset the Access Point and Router settings back to factory settings? To reset the access point and router settings, follow these steps. ➊ Connect to Jetpack Settings by connecting your computer to the MiFi wireless network and going to http://my.jetpack/ http://192.168.1.1...
  • Page 115 When your device is connected to the network, the Connected Devices icon in the status bar will show a connected device. I see the network name but cannot connect to my Jetpack. Go to Menu > Wi-Fi > More to check that you are using the correct Wi-Fi password. •...

  • Page 116: Technical Support

    Technical Support IMPORTANT Before contacting support, be sure to re-start both your computer and the MiFi 6620L. Technical Support Contact your service provider for assistance. When calling, you may be asked for the wireless number of your Jetpack. To find your Jetpack’s wireless number, go to About Jetpack > Open on your device, or http://my.jetpack >...

  • Page 117: Product Specifications And Regulatory Information

    Product Specifications and Regulatory Information Product Specifications Regulatory Statements Wireless Communications Limited Warranty and Liability Safety Hazards Proper Battery Use and Disposal...

  • Page 118: Product Specifications

    Product Specifications General Name: Jetpack Mobile Hotspot by Novatel Wireless Model: Jetpack Approvals: FCC (North America) Weight: 94 g / 4.6 oz Dimensions: 95 mm x 67 mm x 19.35 mm, 3.94 in x 2.44 in x 0.65 in Wireless Network – Tri Mode: LTE, CDMA Wireless Network –...

  • Page 119: Environmental

    Environmental Operating Temperature: -10 ° C to +45° C (14°F to 113° F) Storage Temperature: -20° C to 55° C (-4° F to 131° F) Drop: 1 meter (3.28 feet) drop, no damage – fully operational Vibration Stability: 5 Hz to 500 Hz, 0.1 octave/second...

  • Page 120: Regulatory Statements

    Regulatory Statements Federal Communications Commission Notice (FCC – United States) Electronic devices, including computers and wireless modems, generate RF energy incidental to their intended function and are therefore subject to FCC rules and regulations. This equipment has been tested to, and found to be within the acceptable limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
  • Page 121 RF Exposure Content FCC Equipment Authorization ID: PKRNVWMIFI6620 This device is authorized for use in mobile and portable applications. This product has been evaluated for SAR and meets the FCC Guidelines for exposure to radio waves. For better signal reception, coverage range and data throughput, do not place the router near any physical obstruction, including in a pocket or in close proximity of any object.

  • Page 122: Wireless Communications

    Wireless Communications IMPORTANT Due to the transmission and reception properties of wireless communications, data occasionally can be lost or delayed. This can be due to the variation in radio signal strength that results from changes in the characteristics of the radio transmission path. Although data loss is rare, the environment where you operate the modem might adversely affect communications.

  • Page 123: Safety Hazards

    Safety Hazards Do not operate the Jetpack in an environment that might be susceptible to radio interference resulting in danger, specifically: Areas where prohibited by the law Follow any special rules and regulations and obey all signs and notices. Always turn off the host device when instructed to do so, or when you suspect that it might cause interference or danger.
  • Page 124 Electrostatic discharge (ESD) Electrical and electronic devices are sensitive to electrostatic discharge (ESD). Macintosh native connection software might attempt to reinitialize the device should a substantial electrostatic discharge reset the device. If the software is not operational after an ESD occurrence, then restart your computer.

  • Page 125: Proper Battery Use And Disposal

    Proper Battery Use and Disposal IMPORTANT In event of a battery leak: • Do not allow the liquid to come in contact with the skin or the eyes. If contact has been made, wash the affected area with large amounts of water and seek medical advice. •...

  • Page 126: Glossary

    Glossary...
  • Page 127 Glossary ● 1X — The core CDMA2000 wireless air interface standard. The designation “1X”, meaning 1 times Radio Transmissio Technology, indicates the same radio frequency (RF) bandwidth as IS-95: a duplex pair of 1.25 MHz channels. The 1X standard supports packet data speeds of up to 153 kbits/s with real world data transmission averaging 80-100 kbit/s in most commercial applications.
  • Page 128 ● Firmware — A computer program embedded in an electronic device. Firmware usually contains operating code for the device. ● GB — Gigabyte. A multiple of the unit byte for digital information storage. Usage depends on context. When referring to disk capacities it usually means 10 bytes.
  • Page 129 ● Port Number — A 16-bit number used by the TCP and UDP protocols to direct traffic on a TCP/IP host. Certain port numbers are standard for common applications. ● PRL — Preferred Roaming List. A list that your wireless phone or device uses to determine which networks to connect with when you are roaming.

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