Verizon Fios G3100 User Manual

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User manual (185 pages)

User manual (185 pages)

User manual

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Table of Contents

Quick Links

Fios Router

USER

GUIDE

Model G3100

Table of Contents

Troubleshooting

Summary of Contents for Verizon Fios G3100

Page 2: Table Of Contents
CONTENTS 01 / 03 / INTRODUCTION WI-FI SETTINGS Package Contents Overview System Requirements Basic Settings Features Advanced Settings Getting to Know Your Fios Router 04 / CONNECTED DEVICES 02 / Overview CONNECTING YOUR FIOS Device Settings ROUTER Setting up Your Fios 05 / Router SETTING PARENTAL...
Page 3 SPECIFICATIONS SETTINGS General Firewall Specifications Utilities LED Indicators Network Settings Environmental Parameters Date & Time DNS Settings 09 / Monitoring NOTICES System Settings Regulatory Compliance Notices 07 / TROUBLESHOOTING Troubleshooting Tips Frequently Asked Questions verizon.com/fios ©2021 Verizon. All Rights Reserved...
Page 4: Introduction
01 / INTRODUCTION Package Contents System Requirements Features Getting to Know Your Fios Router...
Page 5 01 / INTRODUCTION Verizon Fios Router lets you transmit and distribute digital entertainment and information to multiple devices in your home/office. Your Fios Router supports networking using coaxial cables, Ethernet, or Wi-Fi, making it one of the most versatile and powerful routers available.
Page 6: Package Contents
PaCkaGE CONTENTS PaCkaGE CONTENTS, SYSTEM REQUIREMENTS aND FEaTURES 1.0/ PaCkaGE CONTENTS Your package contains: • Fios Router • Power adapter • Ethernet cable, three meters (white) 1.1/ SYSTEM REQUIREMENTS System and software requirements are: • A computer or other network device supporting Wi-Fi or wired Ethernet •...
Page 7 FTP, email, and telnet – DMZ (demilitarized zone) host support of a network security neutral zone between a private network and the internet – Event logging – Home Network Protection verizon.com/fios ©2021 Verizon. All Rights Reserved...
Page 8 FEaTURES – Static NAT – Port forwarding – Port triggering – Access control – Advanced Wi-Fi protection featuring WPA2 & WPA3 Modes and MAC address filtering – Wi-Fi Multimedia (WMM) for Wi-Fi QoS (quality-of-service) • Dual-stack network configuration of IPv4 and IPv6 •...
Page 9: Getting To Know Your Fios Router
Fios Router for more than two seconds. When WPS is initiated from your router, the Router Status LED slowly ﬂashes blue for up to two minutes, allowing time to complete the verizon.com/fios ©2021 Verizon. All Rights Reserved...
Page 10 GETTING TO kNOW YOUR FIOS ROUTER WPS pairing process on your Wi-Fi device (also known as a Wi-Fi client). When a device begins connecting to your router using WPS, the Router Status LED rapidly ﬂashes blue for a few seconds, and turns solid blue and then solid white as the connection completes.
Page 11 01 / INTRODUCTION The rear panel has seven ports; F-type coax, Ethernet LAN (four), Ethernet WAN, and USB. The rear panel also includes a DC power jack and a reset button. verizon.com/fios ©2021 Verizon. All Rights Reserved...
Page 12 MoCA devices using a coaxial cable. Warning: The WAN coax port is intended for connection to Verizon Fios only. It must not be connected to any exterior or interior coaxial wires not designated for Verizon Fios. •...
Page 13 For optimum performance, the Fios Router is designed to stand in a vertical upright position. Verizon does not recommend wall mounting the Fios Router. However, if you wish to mount your Fios Router, you can purchase a wall mount bracket from the Verizon Fios Accessories Store at verizon.com/home/accessories/networking-wifi...
Page 14 GETTING TO kNOW YOUR FIOS ROUTER Drive two screws into the wall. Leave the screws extended about 0.2 inches from the wall. Verify the screws are positioned correctly by placing the wall bracket on the screws. Then remove the wall bracket from the wall.
Page 15 Attach the router to the wall mount bracket through an easy twist and lock action. Align the wall mount bracket with the attached router to the screws, then slide the bracket down until it locks in place. verizon.com/fios ©2021 Verizon. All Rights Reserved...
Page 16 GETTING TO kNOW YOUR FIOS ROUTER To secure the bracket, place one screw into the small hole of the bracket and tighten the screw into your wall. Note: To release the lock, twist the router counter-clockwise and press down on the small clip on the bottom of the bracket.
Page 17: Connecting Your Fios Router
02 / CONNECTING YOUR FIOS ROUTER Setting up Your Fios Router Expanding Wi-Fi coverage Computer Network Configuration Main Screen...
Page 18 02 / CONNECTING YOUR FIOS ROUTER Connecting your Fios Router and accessing its web-based User Interface (UI) are both simple procedures. Accessing the UI may vary slightly, depending on your device’s operating system and web browser. verizon.com/fios ©2021 Verizon. All Rights Reserved...
Page 19: Setting Up Your Fios Router
SEtting up YouR FioS RoutER 2.0/ SETTING UP YOUR FIOS ROUTER Before you begin, if you are replacing an existing router, disconnect it. Remove all old router components, including the power supply. They will not work with your new Fios Router. 2.0a/ INSTaLLaTION INSTRUCTIONS CONNECT YOUR CABLES...
Page 20 Get the Wi-Fi name and password off the label on your router. On your device, choose your Wi-Fi name when it appears. Enter the Wi-Fi password exactly as it is on your router label. verizon.com/fios ©2021 Verizon. All Rights Reserved...
Page 21 SEtting up YouR FioS RoutER Wi-Fi Network Wi-Fi Network The Fios Router has one Wi-Fi name supporting 2.4 GHz and 5 GHz signals. The Self-Organizing Network (SON) feature lets your devices move between the two signals automatically for an optimized Wi-Fi connection. 3.
Page 22 On the Step 1: Please log in to your router Step 1: Please log in to your router screen, enter the password that is printed next to the Admin password on the label on the rear of your router. verizon.com/fios ©2021 Verizon. All Rights Reserved...
Page 23 SEtting up YouR FioS RoutER Click Continue Continue. The Change Wi-Fi name Change Wi-Fi name screen displays. Move the selector to on on for setting up your Guest Wi-Fi Guest Wi-Fi to personalize your Guest Wi-Fi Name and Password.
Page 24 Save as image Save as image button. After you click Save as image Save as image to save your Wi-Fi settings as an image, click Apply Apply to save the Wi-Fi changes to your Fios Router. verizon.com/fios ©2021 Verizon. All Rights Reserved...
Page 25 SEtting up YouR FioS RoutER Note: If you select Save as image Save as image, the image file is saved to you web browser’s download folder. Important: If you are on a Wi-Fi device when setting up your Fios Router, you will be disconnected from the Wi-Fi network when you change the Wi-Fi name or Wi-Fi password.
Page 26: Expanding Wi-Fi Coverage
Troubleshooting section of this guide. 2.1/ EXPaNDING WI-FI COVERaGE Connecting Verizon’s Fios Extender to the Fios Router allows you to extend Wi-Fi signal range of the Fios Router for eliminating Wi-Fi dead zones on your Wi-Fi network. verizon.com/fios...
Page 27 ExpanDing Wi-Fi CovERagE 2.1a/ WI-FI INSTaLLaTION Place the Fios Extender directly next to the Fios Router. Connect the power cord to your extender then to an electrical outlet. When the light on the extender is solid yellow, press and hold the buttons on your router and extender for 2+ seconds until they slowly begin to blink blue.
Page 28: Computer Network Configuration
View your active networks – Connect or disconnect section, click Local Area Connection Local Area Connection in the Connections Connections field. The Local Area Connection Status window displays. Click Properties Properties. The Local Area Connection Properties window displays. verizon.com/fios ©2021 Verizon. All Rights Reserved...
Page 29 ComputER nEtWoRk ConFiguRation Select Internet Protocol Version 4 (TCP/IPv4) Internet Protocol Version 4 (TCP/IPv4), then click Properties Properties. The Internet Protocol Version 4 (TCP/IPv4) Properties window displays. Click the Obtain an IP address automatically Obtain an IP address automatically radio button. Click the Obtain DNS server address automatically Obtain DNS server address automatically radio button, then click OK...
Page 30 Click Network Network. Verify that Ethernet Ethernet, located in the list on the left, is highlighted and displays Connected Connected. Click Assist Me Assist Me. Follow the instructions in the Network Diagnostics Assistant. verizon.com/fios ©2021 Verizon. All Rights Reserved...
Page 31 ComputER nEtWoRk ConFiguRation 2.2b/ CONNECTING OTHER COMPUTERS aND NETWORk DEVICES You can connect your Fios Router to other computers or set top boxes using an Ethernet cable, Wi-Fi connection (Wi-Fi), or coaxial cable. ETHERNET Plug one end of an Ethernet cable into one of the open yellow Ethernet ports on the back of your Fios Router.
Page 32 If your Wi-Fi client device has a WPS button, press the unified button on your Router for more than two seconds, then click the start WPS start WPS button in the Option 1 Option 1 to start the WPS registration process. verizon.com/fios ©2021 Verizon. All Rights Reserved...
Page 33 ComputER nEtWoRk ConFiguRation • If your client device has a WPS PIN, locate the PIN printed on the client’s label or in the client documentation. Enter the PIN number in the Enter PIN Enter PIN field. The Client WPS PIN Client WPS PIN field is located in the Option 2 Option 2 on the user interface.
Page 34 Connect one end of the coaxial cable to the coaxial wall jack and the other end to the coax port on your network device. Power up the network device. verizon.com/fios ©2021 Verizon. All Rights Reserved...
Page 35: Main Screen
main SCREEn 2.3/ MaIN SCREEN When you log into your router, the dashboard main page displays the navigation menus of Basic and Advanced settings, Wi-Fi settings, Devices, Parental Controls, and connection status, and Basic quick links. The main menu contains the following configuration options and chapters: •...
Page 36 Status > on the screen. This section displays the status of your router’s local network (LAN) and internet connection (WAN), firmware and hardware version numbers, MAC Address, IP settings of Fios Router and Fios Extender(s) (if connected). verizon.com/fios ©2021 Verizon. All Rights Reserved...
Page 37 main SCREEn...
Page 38 This information is provided for those who wish to edit or otherwise change such programs. You do not need a copy of any of such open source software source code to install or operate the device. verizon.com/fios ©2021 Verizon. All Rights Reserved...
Page 39: Wi-Fi Settings
03 / WI-FI SETTINGS Overview Basic Settings Advanced Settings...
Page 40 03 / WI-FI SETTINGS Wi-Fi networking enables you to free yourself from wires, making your devices more accessible and easier to use. You can create a Wi-Fi network, including accessing and configuring Wi-Fi security options. verizon.com/fios ©2021 Verizon. All Rights Reserved...
Page 41: Overview
ovERviEW 3.0/ OVERVIEW Your Fios Router provides you with Wi-Fi connectivity using the 802.11a, b, g, n, ac or ax standards. These are the most common Wi-Fi standards. 802.11b has a maximum data rate of 11 Mbps, 802.11a and 802.11g have a maximum data rate of 54 Mbps, 802.11n has a maximum data rate of 450 Mbps, 802.11ac has a maximum data rate of 3.12 Gbps, and 802.11ax has a maximum data rate of 4.8 Gbps.
Page 42: Basic Settings
If desired, enter a new name and password for the Wi-Fi network or leave the default name and password that displays automatically. Note: The SSID is the network name. All devices must use the same SSID. verizon.com/fios ©2021 Verizon. All Rights Reserved...
Page 43 BaSiC SEttingS To configure the Wi-Fi security, click the setup button and select WPA2 WPA2 or WPA3 WPA3. Caution: These settings should only be configured by experienced network technicians. Changing the settings could adversely affect the operation of your router and your local network.
Page 44 You will need to manually configure additional Wi-Fi devices to join the Wi-Fi network. • Device Access List Device Access List You can configure your router to limit access to your Wi-Fi network to only those devices with specific MAC addresses. verizon.com/fios ©2021 Verizon. All Rights Reserved...
Page 45 BaSiC SEttingS To set Wi-Fi MAC authentication: To setup access control, click on the Edit List Edit List. Enter the MAC address of a device. Select either: • Allow access to all devices Allow access to all devices – allows the listed devices to access the Wi-Fi network.
Page 46 – Connecting 802.11a, b or g devices will cause your Wi-Fi network to slow on that radio and is not recommended. • Transmit Power Transmit Power – adjusts the power of the Wi-Fi signal. verizon.com/fios ©2021 Verizon. All Rights Reserved...
Page 47 BaSiC SEttingS 3.1b/ GUEST NETWORk The Guest Network Guest Network is designed to provide internet connectivity to your guests but restricts access to your primary network and shared files. The primary network and the guest network are separated from each other through firewalls. You create one Guest Wi-Fi SSID and one password, and use it for all guests.
Page 48 IoT (-IoT). For example – if the router is shipped with a default SSID of “Fios-ABCDE” then the default SSID for IoT Wi-Fi is “Fios-ABCDE- IoT”. verizon.com/fios ©2021 Verizon. All Rights Reserved...
Page 49 BaSiC SEttingS To enable IoT Wi-Fi link: From the Basic Basic menu, select Wi-Fi Wi-Fi and then click IoT Network Network. Move the selector to on. If desired, enter a new name and password for the Wi-Fi network or leave the default name and password that displays automatically.
Page 50 To access WPS using the user interface: From the Basic Basic menu, select Wi-Fi Wi-Fi and then click Wi-Fi Wi-Fi Protected Setup (WPS) Protected Setup (WPS). Enable the protected setup by moving the selector to on verizon.com/fios ©2021 Verizon. All Rights Reserved...
Page 51 BaSiC SEttingS Use one of the following methods: • If your Wi-Fi client device has a WPS button, press the unified button on your router for more than two seconds, then click the start WPS start WPS button in the Option 1 Option 1 to start the WPS registration process.
Page 52: Advanced Settings
PRIMaRY NETWORk Self-Organizing Network (SON) The Fios Router supports 2.4 GHz and 5 GHz signals. The Self- Organizing Network (SON) feature lets your devices move between the two signals automatically for an optimized Wi-Fi connection. verizon.com/fios ©2021 Verizon. All Rights Reserved...
Page 53 aDvanCED SEttingS To configure SON, Wi-Fi radio, SSID and security settings: From the Advanced Advanced menu, select Wi-Fi Wi-Fi from the left pane and then click Primary Network Primary Network. To enable SON, move the selector to on To activate the Wi-Fi radio, move the selector to on on.
Page 54 Advanced menu, select Wi-Fi Wi-Fi and then click Channel Settings Channel Settings. Click on Settings Settings on the top right-hand side of the Channel Channel Settings Settings page to configure the channel scan settings: verizon.com/fios ©2021 Verizon. All Rights Reserved...
Page 55 aDvanCED SEttingS • Select the Keep my channel selection during power cycle Keep my channel selection during power cycle check box to save your channel selection when your Fios Router is rebooted. • Enable DFS channels during channel scan Enable DFS channels during channel scan: DFS channels are enabled by default during channel scans.
Page 56 Users can select from available channels. To view the channel settings history: From the Advanced Advanced menu, select Wi-Fi Wi-Fi and then click Channel Settings Channel Settings. Click on History History to display the channel settings history. verizon.com/fios ©2021 Verizon. All Rights Reserved...
Page 57: Connected Devices
04 / CONNECTED DEVICES Overview Device Settings...
Page 59: Overview
ovERviEW 4.0/ OVERVIEW The Devices Devices section allows you to view and manage your Primary/ Guest/IoT network connections and devices. You can view device details, block internet service, and rename devices. 4.1/ DEVICE SETTINGS To view and manage the connected devices on your network: From the Basic Basic menu, select Devices Devices from the left pane.
Page 60 Block/Allow - Click this option to quickly enable/disable a device from having internet access. For additional information about blocking websites, refer to Chapter 5 Setting Parental Controls. Click the Settings icon to access the Device Details page for that device: verizon.com/fios ©2021 Verizon. All Rights Reserved...
Page 61 DEviCE SEttingS...
Page 62 This section displays Connection information of how and how well the device is connected to the Access Point. It also displays the Network related information, including IPv6 addresses and a Ping Test Ping Test option. verizon.com/fios ©2021 Verizon. All Rights Reserved...
Page 63: Setting Parental Controls
05 / SETTING PaRENTaL CONTROLS Activating Parental Controls Active Rules...
Page 64 “How can I regulate what my employee or child does on the internet?” With that question in mind, your Fios Router’s Parental Controls were designed to allow control of internet access on all locally networked devices. verizon.com/fios ©2021 Verizon. All Rights Reserved...
Page 65: Activating Parental Controls
aCtivating paREntaL ContRoLS 5.0/ aCTIVaTING PaRENTaL CONTROLS You can create a basic access policy or using the provided Rule Templates Rule Templates for any computer or device on your Fios Router network. Parental controls limit internet access to specific websites based on a schedule that you create.
Page 67 aCtivating paREntaL ContRoLS Create a rule name. Create a schedule by selecting the days of the week when the rule will be active or inactive. Set the time when the rule will be active or inactive, then specify the start time and end time. Select the Condition Condition rule of All Internet OFF All Internet OFF/All Internet ON...
Page 68: Active Rules
Apply changes to save changes. NEW! The Verizon My Fios Verizon My Fios app provides robust security to protect your home and business networks. Click the Get app now Get app now link to download the My Fios app for using the My Fios app on the iOS or Android OS.
Page 69: Configuring Advanced Settings
06 / CONFIGURING aDVaNCED SETTINGS Firewall Utilities Network Settings Date & Time DNS Settings Monitoring System Settings...
Page 70 Fios Router’s security suite includes comprehensive and robust security services, such as stateful packet inspection, firewall security, user authentication protocols, and password protection mechanisms. These and other features help protect your computers from security threats on the internet. verizon.com/fios ©2021 Verizon. All Rights Reserved...
Page 71 This chapter covers the following advanced features: Firewall Firewall - select the security level for the firewall. • Access Control - restrict access from the local network to the internet. • Port Forwarding - enable access from the internet to specified services provided by computers on the local network.
Page 72 IPv4/IPv6 Address Distribution - adds computers configured as DHCP clients to the network. • Port Configuration – sets up the Ethernet ports as either full- or half-duplex ports, at either 10 Mbps, 100 Mbps, or 1000 Mbps. verizon.com/fios ©2021 Verizon. All Rights Reserved...
Page 73: Firewall
FiREWaLL Date & Time Date & Time • Date & Time Settings – sets the time zone and enables automatic time updates. • Scheduler Rules Settings – limits the activation of firewall rules to specific time periods. DNS Settings DNS Settings - manages the DNS server host name and IP address.
Page 74 HTTP and a specific computer in the local network. Unless your Fios Router is configured to block requests of this type from this computer, the firewall allows this type of request to pass to the internet. verizon.com/fios ©2021 Verizon. All Rights Reserved...
Page 75 FiREWaLL When the website is returned from the web server, the firewall associates the website with this session and allows it to pass; regardless HTTP access from the internet to the local network is blocked or permitted. It is the origin of the request, not subsequent responses to this request, which determines whether a session can be established.
Page 76 Low Security setting may expose the local network to significant security risks, and should only be used for short periods of time to allow temporary network access. Click Apply Changes Apply Changes to save changes. verizon.com/fios ©2021 Verizon. All Rights Reserved...
Page 77 FiREWaLL 6.0c/ access Control You can block individual computers on your local network from accessing specific services on the internet. For example, you could block one computer from accessing the internet, then block a second computer from transferring files using FTP as well as prohibit the computer from receiving incoming email.
Page 78 Apply Apply. The service is automatically added to the Add Access Control Add Access Control section. Specify when the rule is active as Always Always or User Defined User Defined. verizon.com/fios ©2021 Verizon. All Rights Reserved...
Page 79 FiREWaLL Enter the rule name, specify days of the week, and set the start time and end time when the rule will be active or inactive. Click Apply Apply to save changes. The Access Control Access Control page displays a summary of the new access control rule.
Page 80 To create port forwarding rules: From the Advanced Advanced menu, select Firewall Firewall from the left pane and then click Port Forwarding Port Forwarding. The Port Forwarding Port Forwarding page opens with the current rules displayed. verizon.com/fios ©2021 Verizon. All Rights Reserved...
Page 81 FiREWaLL To create a new rule, enter the application name, configure its inbound and outbound port numbers, then select the protocol. To schedule the rule, select either Always Always or User Defined User Defined in the Schedule Schedule list box. Click Add to list Add to list.
Page 82 Always or User Defined User Defined in the Schedule Schedule list box. Click Add to list Add to list. The rule displays in the Rules List Rules List section. Click Apply Changes Apply Changes to save changes. verizon.com/fios ©2021 Verizon. All Rights Reserved...
Page 83 FiREWaLL 6.0f/ DMZ Host DMZ Host allows a single device on your primary network to be fully exposed to the internet for special purposes like internet gaming. Warning: Enabling DMZ Host is a security risk. When a device on your network is a DMZ Host, it is directly exposed to the internet and loses much of the protection of the firewall.
Page 84 Enter the Public IP Address Public IP Address. If using port forwarding, select the Port Fwd Port Fwd check box. Click Add to list Add to list. The rule displays in the Rules List Rules List section. verizon.com/fios ©2021 Verizon. All Rights Reserved...
Page 85 FiREWaLL Click Apply Changes Apply Changes to save changes. Repeat these steps to add additional static IP addresses. 6.0h/ IPv6 Pinholes The IPv6 Pinhole feature of the Fios Router allows an application to send incoming packets for a certain port number to the destination computer by setting up the rule of authorization.
Page 86 Users – creates and manages remote users. • Remote Administration – enable remote configuration of your Fios Router from any internet-accessible computer. • LED Brightness - controls the Router Status LED light to either dim or brighten. verizon.com/fios ©2021 Verizon. All Rights Reserved...
Page 87: Utilities
utiLitiES 6.1i/ DIaGNOSTICS You can use diagnostics to test network connectivity. To diagnose network connectivity: From the Advanced Advanced menu, select Utilities. Utilities. Select Diagnostics Diagnostics in the Utilities Utilities section. To ping an IP address, enter the IP address or domain name in the Destination Destination field and click Go The diagnostics will display the number of pings, status,...
Page 88 Manually editing a configuration file can cause your Fios Router to malfunction or become completely inoperable. Save Options To save the configuration file: Select Save & Restore Save & Restore in the Utilities Utilities section. verizon.com/fios ©2021 Verizon. All Rights Reserved...
Page 89 Select Save to router and your Verizon account Save to router and your Verizon account or Save Save as file as file to save the current configuration, then click Save as Save as configuration configuration. If you select Save as file Save as file, the configuration file is saved to you web browser’s download folder.
Page 90 Login page for the First Time Easy Setup Wizard displays. To load the configuration file: Select Save & Restore Save & Restore in the Utilities Utilities section. To load a previously saved configuration file, click choose file choose file. verizon.com/fios ©2021 Verizon. All Rights Reserved...
Page 91 Accessing the My Fios My Fios app or the My Verizon My Verizon account also allows you to restore the previously saved settings. Click Restore From Account Restore From Account and select Go to Apple App Store/...
Page 92 MAC address of the existing device to your Fios Router. To copy the MAC address of the existing device: Select MAC Cloning MAC Cloning in the Utilities Utilities section. verizon.com/fios ©2021 Verizon. All Rights Reserved...
Page 93 utiLitiES In the To physical address To physical address field, enter the MAC address of your new device. To locate the MAC address, refer to the documentation from the device manufacturer. Click Apply Apply to save changes. 6.1m/ aRP TaBLE You can view the IPv4 and MAC addresses of each DHCP connection.
Page 94 In addition, you can modify their login password and name as well as manage the number of unsuccessful login attempts a user can enter before your Fios Router temporarily denies all further login attempts by that user. verizon.com/fios ©2021 Verizon. All Rights Reserved...
Page 95 utiLitiES To view users: Select Users Users in the Utilities Utilities section. In the Login Configuration Login Configuration section, enter the maximum number of unsuccessful login attempts. To edit usernames and passwords, click the Edit Edit in the Action Action column. The Edit User Settings Edit User Settings page displays.
Page 96 Fios Router’s UI and gain access to all settings and parameters through a web browser. • Diagnostic Tools Diagnostic Tools - used for troubleshooting and remote system management by a user or Verizon. verizon.com/fios ©2021 Verizon. All Rights Reserved...
Page 97 utiLitiES Web Management remote administration access may be used to modify or disable firewall settings. Web Management services should be activated only when absolutely necessary. To enable remote administration: Select Remote Administration Remote Administration. To enable access, select the check box. To remove access, clear the check box.
Page 98 Network Connections – displays and manages manages the details of a specific network connection. • Universal Plug and Play (UPnP) Universal Plug and Play (UPnP) – checks the validity of all UPnP services and rules. verizon.com/fios ©2021 Verizon. All Rights Reserved...
Page 99: Network Settings
nEtWoRk SEttingS • Port Forwarding Rules Port Forwarding Rules – displays port forwarding rules. • IPv6 IPv6 – enables IPv6 support. • Routing Routing – manages the routing and IP address distribution rules. • IPv4/IPv6 Address Distribution IPv4/IPv6 Address Distribution - adds computers configured as DHCP clients to the network.
Page 100 Advanced menu, select Network Settings. Network Settings. Select Network Objects Network Objects in the Network Settings Network Settings section. To define a network object, click Add new Add new. The Edit Network Edit Network Objects Objects page displays. verizon.com/fios ©2021 Verizon. All Rights Reserved...
Page 101 nEtWoRk SEttingS In the Description Description field, enter a name for the network object. Click Add Add. The Edit Item Edit Item page displays. Select and configure the type of network object as IP address, IP subnet, IP range, MAC address, host name, or DHCP option, and click Apply Apply to save changes.
Page 102 You can view the properties of your local network. This connection is used to combine several network interfaces under one virtual network. For example, you can create a home/office network connection for Ethernet and other network devices. verizon.com/fios ©2021 Verizon. All Rights Reserved...
Page 103 nEtWoRk SEttingS Note: When a network connection is disabled, the underlying devices formerly connected to it will not be able to obtain a new DHCP address from that Fios Router network interface. To view the connection: On the Network Connections Network Connections page, click the Network Network (Home/Office)
Page 104 Name field. Click Save Save to save the changes. CONFIGURING THE HOME/OFFICE NETWORk To configure the network connection: In the Network (Home/Office) Properties Network (Home/Office) Properties page, click Settings Settings. The configuration page displays. verizon.com/fios ©2021 Verizon. All Rights Reserved...
Page 105 nEtWoRk SEttingS...
Page 106 • MTU - displays the Maximum Transmission Unit (MTU) indicating the largest packet size permitted for internet transmissions: – Automatic Automatic: sets the MTU (Maximum Transmission Unit) at 1500. verizon.com/fios ©2021 Verizon. All Rights Reserved...
Page 107 – Obtain an IPv4 Address Automatically Obtain an IPv4 Address Automatically: the network connection is required by Verizon to obtain an IP address automatically. The server assigning the IP address also assigns a subnet mask address, which can be overridden by entering another subnet mask address.
Page 108 IP assignments (also referred to as IP leases) based on the preset IP range defined below. • Start IP Address Start IP Address – Enter the first IP address in the IP range that the Fios Router will automatically begin verizon.com/fios ©2021 Verizon. All Rights Reserved...
Page 109 nEtWoRk SEttingS assigning IP addresses from. Since your Fios Router’s IP address is 192.168.1.1, the default Start IP Address is 192.168.1.2. • End IP Address End IP Address – Enter the last IP address in the IP range that the Fios Router will automatically stop the IP address allocation at.
Page 110 (LAN) using the 2.4 GHz or 5 GHz Wi-Fi network. Note: Once disabled, all Wi-Fi devices connected to that Wi-Fi network will be disconnected from the LAN network and internet. verizon.com/fios ©2021 Verizon. All Rights Reserved...
Page 111 nEtWoRk SEttingS To view the connection settings: From the Advanced Advanced menu, select Network Settings Network Settings from the left pane and then click Network Connections. Network Connections. On the Network Connections Network Connections page, click the Network Network (Home/Offiffice) (Home/Offiffice) connection link.
Page 112 Verify the following information: • Status Status - displays the connection status of the network. • Network Network – displays the type of network connection. • Connection Type Connection Type - displays the type of connection interface. verizon.com/fios ©2021 Verizon. All Rights Reserved...
Page 113 nEtWoRk SEttingS • Physical Address Physical Address - displays the physical address of the network card used for the network. • MTU - specifies the largest packet size permitted for internet transmissions: – Automatic Automatic: set the MTU (Maximum Transmission Unit) at 1500.
Page 114 To rename the network connection, enter the new name in the Name Name field. Click Apply Apply to save changes. CONFIGURING ETHERNET PROPERTIES To configure the connection: In the Ethernet Ethernet page, click Settings Settings. The configuration page displays. verizon.com/fios ©2021 Verizon. All Rights Reserved...
Page 115 nEtWoRk SEttingS Configure the following settings, as needed. General Verify the following information: • Status Status - displays the connection status of the network. • Network Network – displays the type of network connection. • Connection Type Connection Type - displays as Hardware Ethernet Hardware Ethernet Switch Switch.
Page 116 This connection may be via either Ethernet or Coaxial cable. To view the connection settings: In the Network Connections Network Connections page, click the Broadband Broadband Connection (Ethernet/Coax) Connection (Ethernet/Coax) or Coax Coax link. verizon.com/fios ©2021 Verizon. All Rights Reserved...
Page 117 nEtWoRk SEttingS...
Page 118 Name field. Click Apply Apply to save changes. CONFIGURING THE ETHERNET/COaX CONNECTION To configure the connection: In the Broadband Connection (Ethernet/Coax) Properties Broadband Connection (Ethernet/Coax) Properties page, click Settings Settings. The configuration page displays. verizon.com/fios ©2021 Verizon. All Rights Reserved...
Page 119 nEtWoRk SEttingS Configure the following settings, as needed.
Page 120 To enable or disable the Coax link, click Enable Enable or Disable Disable. • To view the devices connected using the coaxial cable, click the Go to WAN Coax Status Go to WAN Coax Status link. verizon.com/fios ©2021 Verizon. All Rights Reserved...
Page 121 – Obtain an IPv4 Address Automatically Obtain an IPv4 Address Automatically: the network connection is required by Verizon to obtain an IP address automatically. The server assigning the IP address also assigns a subnet mask address, which can be overridden by entering another subnet mask address.
Page 122 Services may often not be deleted and eventually this leads to the exhaustion of rules and services. No new services can be defined. The cleanup feature locates the invalid services and removes them, preventing services exhaustion. verizon.com/fios ©2021 Verizon. All Rights Reserved...
Page 123 nEtWoRk SEttingS To access this setting: Select Universal Plug & Play Universal Plug & Play in the Network Settings Network Settings section. To enable UPnP and allow UPnP services to be defined on any network hosts, select the UPnP Enabled UPnP Enabled check box.
Page 124 06 / CONFIGURING ADVANCED SETTINGS To create or edit a protocol rule, click the Add new or Edit Edit icon in the Action column. The Edit Service Edit Service page displays. verizon.com/fios ©2021 Verizon. All Rights Reserved...
Page 125 nEtWoRk SEttingS Modify the Service Name Service Name and Service Description Service Description, as needed. To add server ports, click Add Add. To modify the current protocol, click the Edit Edit icon in the Action column. The Edit Service Server Ports Edit Service Server Ports page displays.
Page 126 To disable the IPv6 service, click on the Disable Disable option in the Enable IPv6 Support Enable IPv6 Support field. Click Apply changes Apply changes to have changes take effect. verizon.com/fios ©2021 Verizon. All Rights Reserved...
Page 127 nEtWoRk SEttingS Once configured using valid IPv6 WAN and LAN configurations, you should not see any errors when you click on the Apply changes Apply changes button and the Status Status page on the main menu will reﬂect the router’s new IPv6 address. You should also see the IPv6 address for all IPv6 supported devices on your local network displayed on the Basic Basic/Devices...
Page 128 IPv6 (Primary) DNS Address 1 DNS Address 1 • IPv6 IPv6 (Secondary) DNS Address 2 DNS Address 2 After entering all appropriate IPv6 settings, click Apply Apply changes changes to have changes take effect. verizon.com/fios ©2021 Verizon. All Rights Reserved...
Page 129 nEtWoRk SEttingS Static WaN with LaN IPv6 Stateful Settings To configure IPv6 LAN Stateful mode with Static Static WAN, select the Stateful (DHCPv6) Stateful (DHCPv6) option on the IPv6 IPv6 Configuration Control Configuration Control page as shown below: Specify the Stateful (DHCPv6) Stateful (DHCPv6) settings to be used to assign LAN IPv6 addresses by entering the following details: •...
Page 130 Static WaN with LaN IPv6 Stateless Settings To configure IPv6 LAN Stateless mode with Static Static WAN, select the Stateless Stateless option on the IPv6 Configuration Control IPv6 Configuration Control page as shown below: verizon.com/fios ©2021 Verizon. All Rights Reserved...
Page 131 nEtWoRk SEttingS Specify the settings to be used to assign LAN IPv6 addresses by entering the following details: • IPv6 LAN Configuration IPv6 LAN Configuration (select Stateless from the dropdown list) • LAN Prefix LAN Prefix (automatically populated) • IPv6 LAN Address IPv6 LAN Address (automatically populated) •...
Page 132 DHCPv6 WaN with LaN IPv6 Stateful (DHCPv6) Settings To configure IPv6 WAN Stateful (DHCPv6) mode, select the Stateful (DHCPv6) Stateful (DHCPv6) option on the IPv6 Configuration Control IPv6 Configuration Control page as shown below: verizon.com/fios ©2021 Verizon. All Rights Reserved...
Page 133 nEtWoRk SEttingS Specify the Stateful (DHCPv6) Stateful (DHCPv6) settings to be used to assign LAN IPv6 addresses by entering the following details: • IPv6 LAN Configuration IPv6 LAN Configuration (select Stateful from the dropdown list) • LAN Prefix LAN Prefix (automatically populated) •...
Page 134 DHCPv6 WaN with LaN IPv6 Stateless Settings To configure IPv6 LAN Stateless mode with DHCPv6 WAN, select the Stateless Stateless option on the IPv6 Configuration Control IPv6 Configuration Control page as shown below: verizon.com/fios ©2021 Verizon. All Rights Reserved...
Page 135 nEtWoRk SEttingS Specify the settings to be used to assign LAN IPv6 addresses by entering the following details: • IPv6 LAN Configuration IPv6 LAN Configuration (select Stateless from the dropdown list) • LAN Prefix LAN Prefix (automatically populated) • IPv6 LAN Address IPv6 LAN Address (automatically populated) •...
Page 136 LaN IPv6 Stateful (DHCPv6) with No WaN Settings To configure IPv6 LAN Stateful mode with No WAN connection, select the Stateful option on the IPv6 Configuration Control page as shown below: verizon.com/fios ©2021 Verizon. All Rights Reserved...
Page 137 nEtWoRk SEttingS Specify the Stateful (DHCPv6) Stateful (DHCPv6) settings to be used to assign LAN IPv6 addresses by entering the following details: • IPv6 LAN Configuration IPv6 LAN Configuration (select Stateful from the dropdown list) • LAN Prefix LAN Prefix (automatically populated) •...
Page 138 LaN IPv6 Stateless with No WaN Settings To configure IPv6 LAN Stateless mode with No WAN connection, select the Stateless Stateless option on the IPv6 IPv6 Configuration Control Configuration Control page as shown below: verizon.com/fios ©2021 Verizon. All Rights Reserved...
Page 139 nEtWoRk SEttingS Specify the settings to be used to assign LAN IPv6 addresses by entering the following details: • IPv6 LAN Configuration IPv6 LAN Configuration (select Stateless from the dropdown list) • LAN Prefix LAN Prefix (automatically populated) • IPv6 LAN Address IPv6 LAN Address (automatically populated) •...
Page 140 To add a new Route, click New Route New Route. Specify the following parameters: • Routing Entry - Routing Entry - select the IP address type. • Name Name – the network connection type. verizon.com/fios ©2021 Verizon. All Rights Reserved...
Page 141 nEtWoRk SEttingS • Destination Destination - enter the destination IP of the destination host, subnet address, network address, or default route. The destination for a default route is 0.0.0.0. • Netmask Netmask – enter the network mask. This is used in conjunction with the destination to determine when a route is used.
Page 142 Displays a list of all DHCP host devices connected to your Fios Router • Defines the range of IP addresses that can be allocated in the network • Defines the length of time the dynamic IP addresses are allocated verizon.com/fios ©2021 Verizon. All Rights Reserved...
Page 143 nEtWoRk SEttingS • Provides the above configurations for each network device and can be configured and enabled or disabled separately for each network device • Assigns a static lease to a network computer to receive the same IP address each time it connects to the network, even if this IP address is within the range of addresses that the DHCP server may assign to other computer •...
Page 144 End IP Address End IP Address – enter the last IP address that your Fios Router will stop at for the IP address allocation. The maximum end IP address range that can be entered is 192.168.1.254. verizon.com/fios ©2021 Verizon. All Rights Reserved...
Page 145 nEtWoRk SEttingS • WINS Server WINS Server – determines the IP address associated with a network device. • Lease Time in Minutes Lease Time in Minutes – assigns the amount of time in minutes that each device is assigned an IP address by the DHCP server when it connects to the network.
Page 146 Enter the host name. Enter the fixed IP address to be assigned. Enter the MAC address of the network interface of the computer used with this DHCP static connection. Click Apply Apply to save changes. verizon.com/fios ©2021 Verizon. All Rights Reserved...
Page 147 nEtWoRk SEttingS 6.2h/ IPv6 aDDRESS DISTRIBUTION To view a summary of the services provided by the DHCP server: Select IPv6 Address Distribution IPv6 Address Distribution in the Network Settings Network Settings section. You can edit the DHCP server settings for a device. On the IPv6 Address Distribution IPv6 Address Distribution page, click the Edit Edit icon in the...
Page 148 Enter the host name. Enter the fixed IP address to be assigned. Enter the MAC address of the network interface of the computer used with this DHCP static connection. Click Apply Apply to save changes. verizon.com/fios ©2021 Verizon. All Rights Reserved...
Page 149 nEtWoRk SEttingS 6.2i/ PORT CONFIGURaTION Ethernet port configuration allows you to set up the Ethernet ports as either full- or half-duplex ports, at either 10 Mbps, 100 Mbps, or 1000 Mbps. To configure the ports: Select Port Configuration Port Configuration in the Network Settings Network Settings section.
Page 150 You can set the time zone and enable automatic time updates. To configure the settings: From the Advanced Advanced menu, select Date & Time. Date & Time. Select Date & Time Date & Time in the Date & Time Date & Time section. verizon.com/fios ©2021 Verizon. All Rights Reserved...
Page 151: Date & Time
DatE & timE Select the local time zone. Your Fios Router automatically detects daylight saving times for selected time zone. In the Automatic Time Update Automatic Time Update section, select the Enabled Enabled checkbox to perform an automatic time update. Define the time server addresses by clicking Add Add.
Page 152 Apply changes to save changes. 6.4/ DNS SETTINGS You can view and manage the DNS server host name and IP address as well as add a new computer. The DNS server does not require configuration. verizon.com/fios ©2021 Verizon. All Rights Reserved...
Page 153: Dns Settings
DnS SEttingS 6.4a/ DYNaMIC DNS Typically, when connecting to the internet, your router is assigned an unused public IP address from a pool, and this address changes periodically. Dynamic DNS allows a static domain name to be mapped to the dynamic IP address, allowing a computer within your network to be more easily accessible from the internet.
Page 154 • Password Password – enter the password for your Dynamic DNS account. • SSL Mode SSL Mode – select if your Dynamic DNS service supports SSL. Click Apply Apply to save your changes. verizon.com/fios ©2021 Verizon. All Rights Reserved...
Page 155 DnS SEttingS To edit the host name or IP address: In the Action Action column, click the Edit Edit icon. The DNS Entry page displays. Edit the settings. Click Apply Apply to save the changes. 6.4b/ DNS SERVER You can edit the host name and/or IP address, if the host was manually added to the DNS table.
Page 156 DNS Entry page displays. Edit the host name and/or IP address. To remove a host from the DNS table, click the Delete Delete icon in the Action Action column. Click Apply changes Apply changes to save changes. verizon.com/fios ©2021 Verizon. All Rights Reserved...
Page 157: Monitoring
monitoRing 6.5/ MONITORING You can view the details and status of: • System Logging • Full Status/System wide Monitoring of Connections/Traffic Monitoring • Bandwidth Monitoring 6.5a/ SYSTEM LOGGING System logging provides a view of the most recent activity of your Fios Router.
Page 158 Save to save changes. To view a specific type of log event such as Security Log, WAN DHCP Log, etc., click the appropriate link in the menu on the top. To update the data, click Refresh Refresh. verizon.com/fios ©2021 Verizon. All Rights Reserved...
Page 159 monitoRing 6.5b/ SYSTEM-WIDE CONNECTIONS You can view a summary of the monitored data collected for your Fios Router. To view your Fios Router’s full system status and traffic monitoring data: In the Monitoring Monitoring section, click System-wide Connections System-wide Connections.
Page 161 monitoRing To modify the connection properties, click the individual connection links. To continuously refresh the page, click Automatic refresh Automatic refresh 6.5c/ BaNDWIDTH MONITORING You can view and monitor the recorded bandwidth usage measured in Kbps. To view the bandwidth: In the Monitoring Monitoring section, select Bandwidth Monitoring Bandwidth Monitoring.
Page 162: System Settings
06 / CONFIGURING ADVANCED SETTINGS 6.6/ SYSTEM SETTINGS You can configure various system and management parameters. To configure system settings: From the Advanced Advanced menu, select System. System. verizon.com/fios ©2021 Verizon. All Rights Reserved...
Page 163 SYStEm SEttingS In the Router Status Router Status section, configure the following: • Fios Router’s Hostname Fios Router’s Hostname – enter the host name or URL address of your Fios Router. Both names are the same. • Local Domain Local Domain – view the local domain of the network. In the Router Router section, configure the following by selecting the check box:...
Page 164 Enable Logging – move the selector to on on to activate system logging. • Remote System Notify Level Remote System Notify Level – specify the type of information, such as none, error, warning, and information, received for remote system logging. verizon.com/fios ©2021 Verizon. All Rights Reserved...
Page 165 SYStEm SEttingS • Remote Security Notify Level Remote Security Notify Level – specify the type of information, such as none, error, warning, and information, received for remote system logging. • Remote System Host IP Address Remote System Host IP Address – enter the IP address of system log server for Security Logging messages.
Page 166: Troubleshooting
07 / TROUBLE SHOOTING Troubleshooting Tips Frequently Asked Questions...
Page 167 Router’s internet connectivity is automatic and transparent, if an issue does occur accessing the internet (e.g. complete loss of connectivity, inability to access services, etc.), you may need to take additional steps to resolve the problem. verizon.com/fios ©2021 Verizon. All Rights Reserved...
Page 168: Troubleshooting Tips
tRouBLEShooting tipS Note: The advanced settings should only be configured by experienced network technicians to avoid adversely affecting the operation of your Fios Router and your local network. 7.0/ TROUBLESHOOTING TIPS 7.0a/ IF YOU aRE UNaBLE TO CONNECT TO THE INTERNET: •...
Page 169 Wi-Fi password, you may need to enter the Wi-Fi password into your network device again to be sure your device accepts the password. • Check to be sure you are running the latest software for your network device. verizon.com/fios ©2021 Verizon. All Rights Reserved...
Page 170 tRouBLEShooting tipS • Try turning your network device’s Wi-Fi off and on, and try to connect. • If you have made any changes in your network settings and turning your network device’s Wi-Fi off and on does not help, try to restart your network device.
Page 171 LaN CONNECTION FaILURE To troubleshoot a LAN connection failure: • Verify your Fios Router is properly installed, LAN connections are correct, and that the Fios Router and communicating network devices are all powered on. verizon.com/fios ©2021 Verizon. All Rights Reserved...
Page 172 tRouBLEShooting tipS • Confirm that the computer and Fios Router are both on the same network segment. If unsure, let the computer get the IP address automatically by initiating the DHCP function, then verify the computer is using an IP address within the default range of 192.168.1.2 through 192.168.1.254.
Page 173 • Under limited circumstances you may use a port forwarding configuration on the router, based on the application you are using (refer to the 6.0d/ Port Forwarding section or Verizon’s support online help for more details). 7.0g/ FRONT UNIFIED BUTTON The front panel’s Unified Button allows quick access to the Wi-Fi...
Page 174 tRouBLEShooting tipS 7.0h/ REaR LIGHTED INDICaTORS Flash Speed • Slow ﬂash – Two times per second • Fast ﬂash – Four times per second WaN Ethernet • Unlit – Indicates no Ethernet link • Solid green – Indicates a network link •...
Page 175: Frequently Asked Questions
Use a crossover cable if there is no Uplink port/switch on your hub, to connect to the Fios Router. • Remove an existing device from the yellow Ethernet port on your Fios Router and use that port. verizon.com/fios ©2021 Verizon. All Rights Reserved...
Page 176 FREquEntLY aSkED quEStionS 7.1b/ HOW DO I CHaNGE THE PaSSWORD ON MY FIOS ROUTER UI? To change the password: On the main screen, select Advanced Advanced, then select Users Users in the Utilities Utilities section. Click the Edit Edit in the Action Action column.
Page 177 In the next window, click Local Area Connection. In the Local Area Network Connection Status window, click Details. On Mac OS X, open System Preferences and click the Network icon. The IP address displays near the top of the screen. verizon.com/fios ©2021 Verizon. All Rights Reserved...
Page 178 FREquEntLY aSkED quEStionS To find the IP address from the router GUI: From the Basic Basic menu, select Devices Devices from the left pane. . Select Expanded List Expanded List from the dropdown list to view detailed IP address information for all connected devices. 7.1i/ I USED DHCP TO CONFIGURE MY NETWORk.
Page 179 THROUGH MY FIOS ROUTER? Your Fios Router is capable of 254 connections, but we recommend having no more than 132 connections. As the number of connections increase, the available speed for each computer decreases. verizon.com/fios ©2021 Verizon. All Rights Reserved...
Page 180: Specifications
08 / SPECIFICaTIONS General Specifications LED Indicators Environmental Parameters...
Page 181 08 / SPECIFICATIONS The specifications for your Fios Router are as follows. This includes standards, cabling types and environmental parameters. verizon.com/fios ©2021 Verizon. All Rights Reserved...
Page 182: General Specifications
gEnERaL SpECiFiCationS Note: The specifications listed in this chapter are subject to change without notice. 8.0/ GENERaL SPECIFICaTIONS Model Number: G3100 Standards: IEEE 802.3x, 802.3u IEEE 802.11a/b/g/n/ac/ax IP versions 4 and 6 MoCA WAN: 975 - 1025 MHz 175 Mbps MoCA LAN: 1125 –...
Page 183: Led Indicators
Size: 12.24” wide x 6.26” high x 7.09” deep Weight: 4.00 lbs ~ 4.05 lbs / 1.81 kg ~ 1.83 kg Power: External, 12V, 3.5A Screws (optional): PH TP+N: 0.157” x 0.984” Anchor PE: 0.197” x 0.984” Certifications: FCC, UL 60950-1 verizon.com/fios ©2021 Verizon. All Rights Reserved...
Page 184 EnviRonmEntaL paRamEtERS Operating Temperature: 5° C to 40° C (41° F to 104° F) Storage Temperature: -5° C to 50° C (23° F to 122° F) Operating Humidity: 5% to 85% Storage Humidity: 5% to 93% (non-condensing)
Page 185: Notices
09 / NOTICES Regulatory Compliance Notices...
Page 187: Regulatory Compliance Notices
REguLatoRY CompLianCE notiCES 9.0/ REGULaTORY COMPLIaNCE NOTICES 9.0a/ Class B Equipment This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Page 188 This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. 2.4GHz operation of this product in the U.S.A. is firmware-limited to channels 1 through 11. This device is restricted for indoor use. verizon.com/fios ©2021 Verizon. All Rights Reserved...
Page 189 REguLatoRY CompLianCE notiCES 9.0b/ Safety Warning: The circuit of cable distribution system under consideration is TNV-1 circuit. The common sides or earthed side of the circuit are connected to the screen of the coaxial cable through an antenna connector of tuner and to all accessible parts and circuits (SELV, LCC and accessible metal parts).
Page 190 (Type 4 ports as described in GR-1089) and require isolation from the exposed OSP cabling. The addition of Primary Protectors is not sufficient protection in order to connect these interfaces metallically to OSP wiring. verizon.com/fios ©2021 Verizon. All Rights Reserved...
Page 191 You may also obtain a copy of the source code for the open source software used in this product for a period of three years after your receipt of the product by sending a check for $10, payable to VERIZON, to the address below: Verizon One Verizon Way...

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