Symantec NetBackup 5030 Troubleshooting Manual page 171

Error message
Error retrieving the deduplication ratio,
due to an unexpected error.
Error retrieving the deduplication ratio,
check again after 10 minutes.
Login failure due to an unrecognized
or invalid user
Error messages
Unable to retrieve the hardware health
information.
Unable to acknowledge/remove
acknowledgment for the selected
errors.
Cannot flash the disk drive light.
Error messages displayed on the NetBackup Appliance Web Console
Login screen and NetBackup Appliance Web Console Dashboard
Table 12-2
(continued)
Explanation
This error is displayed, if the
current deduplication ratio
could not be displayed on the
Deduplication tile.
This error is displayed, if the
deduplication ratio could not
be displayed due to an
unexpected error.
If the user is removed from
the LDAP directory (and not
removed from appliance
allowed to log in list), though
the user is listed as LDAP
authorized user, the user will
not be able to log in. So,
these users poses no security
threat.
Table 12-3 lists all the error messages that are displayed on the Monitor > Hardware
tab.
Monitor > Hardware
Table 12-3
Explanation
This message is displayed
when the appliance is unable
to reach the Call Home server
and retrieve hardware health
information.
This message is displayed
when there is an internal error
in acknowledging or removing
the acknowledgment for an
error notification.
This message is displayed
when the beacon is unable to
flash lights for a disk drive.
NetBackup Appliance error messages
Recommended action
Ensure that the deduplication solution is
configured. If the problem persists contact
Symantec Support.
Refresh the information from the Dashboard
after 10 minutes. If the error persists, contact
Symantec Support.
In the case, an LDAP user that is configured
to use the Appliance need to be deleted or
removed from the LDAP directory, then the
user needs to be first removed from the
appliance. Otherwise, we will not be able to
remove that user from the appliance user list.
Recommended action
The Call Home server might be unreachable.
Try viewing the details later.
You may want to try acknowledging or
removing the acknowledgment for an error
notification through the NetBackup Appliance
Shell Menu using the Settings > Alerts
> AcknowledgeErrors command.
There may be a technical issue with the
beacon on the disk drive. Call Symantec
Technical Engineer to fix the beacon.
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