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Symantec NetBackup 5230 Maintenance Manual

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See also: Troubleshooting Manual , Installation Manual
Symantec NetBackup
Appliance and Symantec
Storage Shelf Safety and
Maintenance Guide
Release 2.6.0.3
NetBackup 5230

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Summary of Contents for Symantec NetBackup 5230

  • Page 1 Symantec NetBackup Appliance and Symantec Storage Shelf Safety and Maintenance Guide Release 2.6.0.3 NetBackup 5230...

  • Page 2: Legal Notice

    Copyright © 2014 Symantec Corporation. All rights reserved. Symantec, the Symantec Logo, the Checkmark Logo and NetBackup are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners.
  • Page 3 Symantec Corporation 350 Ellis Street Mountain View, CA 94043 http://www.symantec.com Printed in the United States of America. 10 9 8 7 6 5 4 3 2 1...

  • Page 4: Technical Support

    The Technical Support group also creates content for our online Knowledge Base. The Technical Support group works collaboratively with the other functional areas within Symantec to answer your questions in a timely fashion. For example, the Technical Support group works with Product Engineering and Symantec Security Response to provide alerting services and virus definition updates.

  • Page 5: Customer Service

    ■ Recent software configuration changes and network changes ■ Licensing and registration If your Symantec product requires registration or a license key, access our technical support Web page at the following URL: www.symantec.com/business/support/ Customer service Customer service information is available at the following URL: www.symantec.com/business/support/...
  • Page 6 Support agreement resources If you want to contact Symantec regarding an existing support agreement, please contact the support agreement administration team for your region as follows: Asia-Pacific and Japan customercare_apac@symantec.com Europe, Middle-East, and Africa semea@symantec.com North America and Latin America...

  • Page 7: Table Of Contents

    Appliance Ethernet port LEDs ............18 8Gb FC HBA LEDs ............... 19 10GE add-in card LEDs ..............20 Symantec Storage Shelf disk drive module and system LEDs ....20 Symantec Storage Shelf I/O module and power module LEDs ....22 Chapter 3 Safety guidelines ..............
  • Page 8 Chapter 5 Detailed safety and maintenance information ..... 42 Product safety information .............. 43 NetBackup appliance and Symantec Storage Shelf ......43 NetBackup Appliance ..............44 Safety warnings and cautions ............44 Applications ................45 About equipment maintenance ............45 Equipment handling practices ............
  • Page 9 Contents Appendix B Product regulatory and compliance ........ 62 Overview ..................62 Product regulatory compliance ............63 Product safety compliance ............. 63 Product EMC Compliance - Class A Compliance ........ 64 Product ecology compliance ............65 Certifications / Registrations / Declarations ........65 Electromagnetic compatibility notices ..........

  • Page 10: Product Overview

    The disks in Slots 0 and 1 provide the operating system for the appliance. The NetBackup 5230 appliance contains eight data storage disks in slots 4 through 11. Disks that have 1-TB formatted storage capacity provide a RAID6 group and 4-TB of storage.

  • Page 11: Appliance Rear Panel

    FTMS. You need to understand the difference between Initiator and Target FC ports to verify that cable connections are correct. NetBackup 5230 Appliance configurations D and E are shown. These configurations support FTMS. The yellow port (1) is the Target port. Blue ports are Initiator ports.
  • Page 12 FTMS. The following images and tables show the D and the E configurations. NetBackup 5230 Appliance configuration D Figure 1-1 NetBackup 5230 Appliance configuration D components Table 1-2 Number Component Target ports on FC cards...

  • Page 13: Appliance Dimensions And Weight

    Product overview Appliance dimensions and weight NetBackup 5230 Appliance configuration E components (continued) Table 1-3 Number Component SAS RAID ports “ Appliance rear panel” on page 11. Appliance dimensions and weight The 2U appliance has the following parameters: 3.44 inches (87.38 mm) high ■...
  • Page 14 The following table describes the components of the rear panel. Rear panel components Table 1-5 Number Description Serial port (not to be used without Symantec approval) I/O module release latch I/O module #1 SAS_IN port SAS_OUT port I/O module #2...

  • Page 15: Symantec Storage Shelf Dimensions And Weight

    Product overview Symantec Storage Shelf dimensions and weight Symantec Storage Shelf dimensions and weight The Symantec Storage Shelf is 3U high and contains 16 drives. The storage shelf has the following parameters: 5.25 inches (13.1 cm) high ■ 17.6 inches (44.7 cm) wide ■...

  • Page 16: Led Status Indicators

    ■ 8Gb FC HBA LEDs ■ 10GE add-in card LEDs ■ Symantec Storage Shelf disk drive module and system LEDs ■ Symantec Storage Shelf I/O module and power module LEDs ■ Appliance disk drive LEDs Drive bay slots are labeled 0-11 starting from the lower, left corner. Each drive has...

  • Page 17: Appliance Front Panel Leds

    LED status indicators Appliance front panel LEDs Disk drive module LEDs Table 2-1 Number Description Color Indication Status LED Not lit No faults Solid amber Disk fault Blinking amber RAID rebuild is in progress Activity LED Not lit The disk has spun down.

  • Page 18: Appliance Ethernet Port Leds

    LED status indicators Appliance Ethernet port LEDs LED functions and indicators (continued) Table 2-2 Number Description Cold reset button NIC4 activity LED NIC3 activity LED NMI button (This button triggers a nonmaskable interrupt. All server data is lost.) NIC1 activity LED NIC2 activity LED Appliance status LED “Appliance Ethernet port LEDs”...

  • Page 19: 8Gb Fc Hba Leds

    LED status indicators 8Gb FC HBA LEDs 1Gb port LED indications Table 2-3 LED location State Description No LAN connection Solid Green Connected to LAN Flashes Green Transmit/receive activity occurs 10-Mbps connection Solid Amber 100-Mbps connection Solid Green 1000-Mbps connection 8Gb FC HBA LEDs An 8Gb FC HBA card connects the appliance to other network and storage devices.

  • Page 20: 10Ge Add-In Card Leds

    Green Data transfers at a rate of 10 Gbit/s. Yellow Data transfers at a rate of 1 Gbit/s. “Symantec Storage Shelf disk drive module and system LEDs” on page 20. Symantec Storage Shelf disk drive module and system LEDs The front panel shows two different sets of LEDs: Two LEDs each per disk drive module, for a total of 32 LEDs ■...
  • Page 21 LED status indicators Symantec Storage Shelf disk drive module and system LEDs Six system LEDs show the status of the entire storage shelf ■ Symantec Storage Shelf front panel LEDs Figure 2-6 Disk drive module LEDs Table 2-6 Number LED name...

  • Page 22: Symantec Storage Shelf I/O Module And Power Module Leds

    Symantec Storage Shelf I/O module and power module LEDs The right side of the rear panel of the Symantec Storage Shelf contains two power modules. Each module includes two fans, a connector to a main AC power supply, an on/off switch, and a status indicator LED.
  • Page 23 LED status indicators Symantec Storage Shelf I/O module and power module LEDs port on the rear panel of the appliance. The SAS ports are in slot #1 of the PCI riser assembly #2 in the rear of the appliance. The storage shelf that is connected directly to the appliance is known as Storage Shelf #1.
  • Page 24 Not lit Power not detected Note: When you start the Symantec Storage Shelf, the primary I/O module (on the left side of the rear panel) starts up first. The LED turns green a few seconds after the main startup. The LED of the secondary I/O module (on the right of the rear...

  • Page 25: Safety Guidelines

    Chapter Safety guidelines This chapter includes the following topics: Overview ■ Symbol conventions ■ Identifier conventions ■ General power instructions ■ High-voltage precautions ■ ESD (Electrostatic Discharge) ■ Combustible gas ■ Batteries ■ Lasers ■ Optical fibers ■ Precautions when troubleshooting with the power turned on ■...

  • Page 26: Symbol Conventions

    Only specific supplements to standard safety precautions are provided. Personnel responsible for installing and maintaining Symantec products are required to understand the basics of standard electronic device safety practices. Training and qualification are required to learn the proper operating methods.
  • Page 27 Safety guidelines Identifier conventions Warning and safety identifiers Table 3-2 Identifier Descriptions Electrostatic discharge (ESD) prevention identifier. To avoid electrostatic injuries or damage you must take strict ESD-preventive measures such as wearing ESD-preventive gloves or an ESD preventive wrist strap. Weight warning identifier.

  • Page 28: General Power Instructions

    Safety guidelines General power instructions General power instructions The power supply in this product contains no user-serviceable parts. There may be more than one supply in this product. Refer servicing to qualified personnel only. Do not attempt to modify or use the supplied AC power cord if it is not the exact type required.

  • Page 29: Esd (Electrostatic Discharge)

    Safety guidelines ESD (Electrostatic Discharge) Improper operation on a high-voltage power supply may result in fire and electric shock. To connect and route the AC cables through a certain area, you must follow standard rules and regulations. Personnel must have an up-to-date certificate for operating high voltage and AC power devices.

  • Page 30: Combustible Gas

    30. Batteries Follow the safety precautions for operating lithium (Li-ion) batteries against personnel and device damage during installation and maintenance of Symantec products. Be sure that you use correct replacement batteries. Otherwise, an explosion may occur. Only use batteries of the same or a similar model as recommended by the ■...

  • Page 31: Lasers

    Safety guidelines Lasers Lasers When you install and maintain equipment, observe standard laser safety precautions to prevent personnel injury or device damage. The laser that is emitted by the optical interface board is an invisible infrared ray. This laser can cause permanent damage to eyes. During device maintenance, direct eye exposure to the laser light must be avoided.

  • Page 32: Precautions When Troubleshooting With The Power Turned On

    Safety guidelines Precautions when troubleshooting with the power turned on Special compressed gas ■ Cotton stick (medical cotton or long fibre cotton) ■ Special magnifier for optical connectors ■ When replacing a fibre, cap the connector of a fibre that is not used. Avoid bending or wrapping fibers around narrow or sharp objects.

  • Page 33: Lifting Heavy Objects

    Safety guidelines Lifting heavy objects Lifting heavy objects Only trained and qualified personnel are allowed to lift heavy objects. The following precautions need to be taken when you lift heavy objects: Do not stand or come in the way or walk under when heavy objects are lifted. ■...

  • Page 34: Chapter 4 Maintenance Guidelines

    ■ Basic maintenance The following sections give information about the general maintenance of the NetBackup appliance and the Symantec Storage Shelf. Reasons for maintaining the NetBackup appliance and the storage shelf include the following: Stay aware of general equipment status and current network activity.
  • Page 35 The following values are based on power supply ratings in the various devices. Appliance, depending on power source input current: 100VAC to 127VAC @ 9.2A ■ 200VAC to 240VAC @ 4.4A ■ Symantec Storage System: 100VAC to 127 VAC @ 2.972A ■ 200VAC to 240VAC @ 1.756A ■ “General power instructions”...

  • Page 36: Maintenance Requirements And Timeframes

    Maintenance guidelines Maintenance requirements and timeframes Maintenance requirements and timeframes The following table describes requirements and timeframes for hardware and software components. Routine requirements and timeframes Table 4-1 Owner Site Maintenance requirement Recommended timeframe Maintenance Device site Check equipment room and device surroundings Daily engineers Check rack cabinet...

  • Page 37: Maintenance Tools

    Maintenance guidelines Maintenance tools Routine requirements and timeframes (continued) Table 4-1 Owner Site Maintenance requirement Recommended timeframe Network Management Check the CPU status Daily for the first week of engineers software site operation. Then you can check weekly. Check the disk status Daily for the first week of operation.

  • Page 38: Maintenance Log

    Maintenance guidelines Maintenance log Maintenance diagnostic tools Table 4-2 Tool Function NetBackup Appliance Web Shows the real-time operation of systems and components. Console NetBackup Appliance Shell Checks the running status of the device. Menu Thermometer Measures the temperature of the equipment room. Hygrometer Measures the humidity of the equipment room.
  • Page 39 Maintenance guidelines Maintenance log Maintenance log (continued) Table 4-3 Requirement/parameter Status Comments Maintenance Owner Check the Power system □Normal □Abnormal environment inside the Cable system □Normal □Abnormal cabinet Grounding system □Normal □Abnormal Protective system □Normal □Abnormal Dust-proof system □Normal □Abnormal Cable labeling □Normal □Abnormal...
  • Page 40 Maintenance guidelines Maintenance log Maintenance log (continued) Table 4-3 Requirement/parameter Status Comments Maintenance Owner Check the indicator System power □Normal □Abnormal status indicator status System alarm □Normal □Abnormal indicator Disk online status □Normal □Abnormal indicator Disk read and write □Normal □Abnormal status indicator Power running and □Normal □Abnormal...
  • Page 41 Maintenance guidelines Maintenance log Maintenance log (continued) Table 4-3 Requirement/parameter Status Comments Maintenance Owner The 4/Green indicator of the Tape out card (Fiber Channel) port The 8/Yellow indicator □Normal □Abnormal of the Tape out card (Fiber Channel) port Checking on the CPU status □Normal □Abnormal system monitor...

  • Page 42: Detailed Safety And Maintenance Information

    Chapter Detailed safety and maintenance information This chapter includes the following topics: Product safety information ■ NetBackup appliance and Symantec Storage Shelf ■ NetBackup Appliance ■ Safety warnings and cautions ■ Applications ■ About equipment maintenance ■ Equipment handling practices ■...

  • Page 43: Product Safety Information

    This section provides safety details regarding the removal, installation and replacement of the NetBackup appliance device, chassis, and components. The section also provides safety information for the Symantec Storage Shelf device, components, and peripherals. You may need the following tools and supplies to work on the appliance and the storage shelf.

  • Page 44: Netbackup Appliance

    Detailed safety and maintenance information NetBackup Appliance Needle nosed pliers ■ Anti-static wrist strap and gloves and conductive foam pad (recommended) ■ NetBackup Appliance Read the following points carefully before you start work on the appliance. Before installing the devices in the rack cabinet, determine the installation ■...

  • Page 45: Applications

    “Product safety information” on page 43. About equipment maintenance Environmental conditions surrounding the NetBackup appliance and Symantec Storage Shelf are very important to the devices operating normally and efficiently. Check the equipment room and rack cabinet conditions to help prevent equipment problems or failures.

  • Page 46: Equipment Handling Practices

    Detailed safety and maintenance information Equipment handling practices Checking equipment room conditions to prevent device problems due to ■ environmental conditions. Checking the rack cabinet, ensuring a proper environment to prevent device ■ problems. Checking status LED indicators and supplying troubleshooting procedures. ■...

  • Page 47: Power And Electrical Warnings

    Detailed safety and maintenance information Power and electrical warnings You are responsible for installing a main power disconnect for the entire rack ■ unit. This main disconnect must be readily accessible, and it must be labeled as controlling power to the entire unit. A proper safety ground must be implemented for the rack and each piece of ■...

  • Page 48: Power Safety

    Detailed safety and maintenance information Power safety “Power cord usage” on page 48. Power safety The power supply in this product contains no user-serviceable parts. There may be more than one supply in this product. Refer servicing to qualified personnel only. Do not attempt to modify or use the supplied AC power cord if it is not the exact type required.

  • Page 49: Power Cord Criteria

    AC power connections NetBackup appliances and storage shelves currently ship with two AC power cords. To improve the power distribution within a rack environment, Symantec will ship two Power Distribution Unit (PDU) compatible cords (C13-C14) instead of the AC power cords with these devices. The transition to the new cords will be gradual.
  • Page 50 Detailed safety and maintenance information AC power connections C13 connector details Table 5-1 Number Component color Green and yellow Blue Brown Figure 5-2 Table 5-2 show the C14 plug that connects to the rack PDU. C14 plug to the PDU Figure 5-2 C14 plug details Table 5-2...

  • Page 51: Checking The Resistance And Voltage

    Locate the power buttons (1) on each power module. Verify that both PDU cords are connected properly to separate outlets on the PDU (2). Symantec Storage Shelf AC power cable connections (rear panel) Figure 5-4 “Front and rear panels” on page 53.

  • Page 52: Electrostatic Discharge (Esd)

    Detailed safety and maintenance information Electrostatic discharge (ESD) To check the voltage using the multimeter Set the multimeter to the voltage position. Connect one lead to a fixed place in the equipment room. You may need to extend the lead cable. Use the other lead to measure each grounding point inside the cabinet.

  • Page 53: Appliance Shutdown And Hardware Access Warnings

    To avoid the possibility of coming into contact with hot component(s) during a hot-swappable installation, be careful when removing or installing the component(s). Contact Symantec Technical Support if it is necessary to open the chassis of the appliance or of the storage shelf.

  • Page 54: Bezel

    Detailed safety and maintenance information Bezel All components are securely attached. ■ All components are undamaged. ■ No blockages obstruct air vents. ■ Inspect the cables that are connected to the ports on the rear panel. ■ Verify that the cables are properly connected. ■...

  • Page 55: Cooling And Airflow

    Detailed safety and maintenance information Cooling and airflow Only Symantec Technical Support personnel or approved service providers may open the chassis and remove a battery. If the battery is incorrectly replaced, there is a danger of explosion. When replacing the battery, use only the battery that the equipment manufacturer recommends.
  • Page 56 Detailed safety and maintenance information Laser peripherals or devices Lasers may expose you to radiation. To avoid risk of radiation exposure and avoid personal injury: Do not open the enclosure of any laser peripheral or device ■ Laser peripherals or devices are not user serviceable ■...

  • Page 57: Chapter 6 Troubleshooting

    Chapter Troubleshooting This chapter includes the following topics: Troubleshooting issues with the NetBackup appliance ■ Appliance-induced shut down ■ Temperature issues ■ Chassis issues ■ Power supply module issues ■ Troubleshooting issues with the NetBackup appliance The following sections give information and guidelines to troubleshoot any problems with the appliance and the storage shelf.

  • Page 58: Temperature Issues

    Temperature issues Refer to the NetBackup 52xx Appliance Troubleshooting Guide for more information, at the following URL. http://www.symantec.com/docs/DOC2792 Temperature issues Several problems may affect the devices if ambient temperature is higher than 35C. Refer to the Environmental Specifications section for details regarding acceptable temperature ranges.

  • Page 59: Chassis Issues

    Intake and output vents in the front and rear of the chassis may be blocked or damaged. A visual inspection of all external parts of the chassis is required. If the chassis is damaged, contact Symantec Technical Support for assistance. Photograph the damage for the support engineer.

  • Page 60: Appendix A Technical References

    Appendix Technical references This appendix includes the following topics: 750W single power supply input voltages ■ Environmental specifications ■ 750W single power supply input voltages The power supply must operate within all specified limits over the input voltage range. The following table lists the appliance power supply input voltages. Power supply input voltages Table A-1 Parameter...

  • Page 61: Environmental Specifications

    Technical references Environmental specifications “Environmental specifications” on page 61. Environmental specifications The following table defines the system level operating and non-operating environmental limits for the NetBackup appliance and the Symantec Storage Shelf. System Environmental Specifications Table A-2 Parameter State Details...

  • Page 62: Appendix B Product Regulatory And Compliance

    Appendix Product regulatory and compliance This appendix includes the following topics: Overview ■ Product regulatory compliance ■ Product safety compliance ■ Product EMC Compliance - Class A Compliance ■ Product ecology compliance ■ Certifications / Registrations / Declarations ■ Electromagnetic compatibility notices ■...

  • Page 63: Product Regulatory Compliance

    Product regulatory and compliance Product regulatory compliance To ensure regulatory compliance, you must adhere to the assembly instructions in this guide to ensure and maintain compliance with existing product certifications and approvals. Use only the described, regulated components that are specified in this guide.

  • Page 64: Product Emc Compliance - Class A Compliance

    Product regulatory and compliance Product EMC Compliance - Class A Compliance IEC60950 (International) ■ CB Certificate & Report, IEC60950 (report to include all country national ■ deviations) GS Certification (Germany) ■ GOST R 50377-92 - Certification (Russia) ■ Belarus Certification (Belarus) ■...

  • Page 65: Product Ecology Compliance

    Product regulatory and compliance Product ecology compliance “Product ecology compliance” on page 65. Product ecology compliance Use of banned substances are restricted in accordance with world-wide regulatory requirements. A Material Declaration Data Sheet is available. Use of banned substances are restricted in accordance with world-wide ■...

  • Page 66: Electromagnetic Compatibility Notices

    Product regulatory and compliance Electromagnetic compatibility notices China RoHS Environmental Friendly Use Period ■ Packaging & Product Recycling Marks ■ “Electromagnetic compatibility notices” on page 66. Electromagnetic compatibility notices The following sections list the compatibility notices for USA, Canada, Europe, Japan, and Taiwan.

  • Page 67: Ices-003 (Canada)

    Product regulatory and compliance ICES-003 (Canada) the cables that are connected to peripherals that are not shielded and grounded may result in interference to radio and TV reception. “ICES-003 (Canada)” on page 67. ICES-003 (Canada) Cet appareil numérique respecte les limites bruits radioélectriques applicables aux appareils numériques de Classe A prescrites dans la norme sur le matériel brouilleur: "Apparelis Numériques", NMB-003 édictee par le Ministre Canadian des Communications.

  • Page 68: Index

    Index electromagnetic compatibility (continued) VCCI (Japan) 67 appliance environmental specifications 61 10GE card LEDs 20 8Gb FC HBA card LEDs 19 data storage disks 10 dimensions 13 FTMS 11 disk drive LEDs 16 front panel LEDs 17 operating system disks 10 LEDs rear panel 11 appliance...
  • Page 69 Index power (continued) weight (continued) overview 28 storage shelf 15 safety 48 power cords appliance 49 storage shelf 51 power supply hot swapping 59 input voltage 60 protection mode 57 product safety compliance 63 rack installation 34 rack mount guidelines 46 safety concerns batteries 30 combustible gas 30...

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