Troubleshooting - Alecto IVM-200 User Manual

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TROUBLESHOOTING

WIFI registration:
Ensure that the switch on the back of the camera is set correctly. Switch on pairing to
connect directly either a smartphone or tablet to the camera. Link the camera connec-
tion with your router or access point. This product is designed for plug and play, made
for the most common router available in the Netherlands. Nevertheless it is possible
that the registration can fail, perhaps because of particular settings which may conflict
with the registration.
Below are some points in order to help you to enable the registration, however please
note that to use of these options you need to have a good knowledge of your WiFi
Router and have access to it. For the settings, you may need to call in a computer
network expert or your network provider for help. These settings on the WIFI router
may need to be changed using another PC or device.
1- Switch on uPnP feature in the modem/router:
The plug and play feature of the Hesdo server may not be able to access certain
settings. The camera can also set up a number of settings with the Wifi router through
the uPnP automatically. Therefore set the uPnP feature located on the WIFI router to
ON. Note, older WIFI routers may not have the uPnP function.
2- WiFi channels
The camera works on WiFi channels 1-11. Some WiFi routers may have more chan-
nels. In this case try to set the WiFi router on a fixed channel between 1 and 11.
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