Troubleshooting; Introduction; Problem Diagnosis; Supportme Feature - ABB NextMove e100 User Manual

6.1 Introduction

This section explains common problems that may be encountered, together with possible
solutions. If you want to know the meaning of the LED indicators, see section 6.2.

6.1.1 Problem diagnosis

If you have followed all the instructions in this manual in sequence, you should have few
problems installing the NextMove e100. If you do have a problem, read this section first.
In Mint WorkBench, use the Error Log tool to view recent errors and then check the help file.
If you cannot solve the problem or the problem persists, the SupportMe feature can be used.

6.1.2 SupportMe feature

The SupportMe feature is available from the Help menu or by clicking the
motion toolbar. SupportMe can be used to gather information which can then be e-mailed,
saved as a text file, or copied to another application. The PC must have e-mail facilities to
use the e-mail feature. If you prefer to contact technical support by telephone or fax, contact
details are provided at the front of this manual. Please have the following information ready:
The serial number of your NextMove e100 (if known).

Use the Help, SupportMe menu item in Mint WorkBench to view details about your

system.
The type of servo amplifier and motor that you are using.

A clear description of what you are trying to do, for example performing fine-tuning.

A clear description of the symptoms that you can observe, for example the Status LED,

error messages displayed in Mint WorkBench, or errors reported by the Mint error
keywords ERRORREADCODE or ERRORREADNEXT.
The type of motion generated in the motor shaft.

Give a list of any parameters that you have setup, for example the gain settings you have

entered.
MN1941WEN

Troubleshooting

6 Troubleshooting
Troubleshooting 6-1
6
button on the