Diagnostics; Lenovo Solution Center; Hardware Diagnostics - Lenovo ThinkStation P710 User Manual

Some application programs do not work as expected.
Solutions:
1. Check whether the problem is caused by an application program.
a. Ensure that the software is compatible with your computer. Refer to the information supplied with
the software for more information.
b. Verify that other software works properly on your computer.
c. Verify that the software you are using works on another computer.
2. If the problem is caused by an application program:
• Refer to the printed documentation that comes with the program or the help system of the program
for troubleshooting information.
• Update the program. See "Keeping your computer current" on page 28.
• Uninstall the program and then reinstall it. To download a program that is preinstalled on your
computer, go to http://www.lenovo.com/support and follow the instructions on the screen.
A device does not work properly due to device driver problems.
Solution:
Update the device driver. See "Keeping your computer current" on page 28.

Diagnostics

Note: If you are using a Windows operating system other than Windows 7 or Windows 10, go to
http://www.lenovo.com/diags for the diagnostics information for your computer.
The diagnostic program is used to test hardware components of your computer. The diagnostic program also
can report operating-system-controlled settings that interfere with the correct operation of your computer.

Lenovo Solution Center

The Lenovo Solution Center program is the diagnostic program preinstalled on your computer. The program
enables you to troubleshoot and resolve computer problems. It combines diagnostic tests, system
information collection, security status, and support information, along with hints and tips for maximum
system performance.
To open the Lenovo Solution Center program, see "Accessing a program on your computer" on page 16. For
more information about using the program, refer to the help system of the program.
If you are unable to isolate and repair the problem yourself after running Lenovo Solution Center, save
and print the log files created by the program. You might need the log files when you speak to a Lenovo
technical support representative.

Hardware diagnostics

Your computer supports the hardware diagnostics function. This function enables your computer to monitor
some hardware components in real time for potential issues that might not be easily detectable during
normal use. When the computer detects an issue or error, the diagnostic indicator on the front of the
computer is illuminated or blinks. See "Front view" on page 1.
For information about the issue or error, do the following:
1. Connect either of the following devices to the diagnostic USB connector on the front of the computer:
• A USB key
.
Chapter 6 Troubleshooting, diagnostics, and recovery
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