Group Call Distribution - Panasonic KX-TDA100 Features Manual

1.2 Receiving Group Features
1.2.2.2

Group Call Distribution

Description
The Incoming calls directed to an incoming call distribution group are distributed to the member
extensions using the distribution method until a preprogrammed number of extensions (agents)
( Maximum Number of Agents [632]) are available to accept a call. When incoming calls
exceed the number, the calls enter a queue (
1.
Distribution Method
There are three distribution methods which can be assigned to each incoming call
distribution group (
Uniform Call
Distribution
(UCD)
Priority Hunting An idle extension is searched for using the preprogrammed order
Ring
46 Feature Guide
Incoming Call Distribution Group Distribution Method [624]).
Distribution
Method
Calls go to a different extension uniformly each time a call is
received. Extensions are hunted in a circular way in the
preprogrammed order for the group, starting at the extension after
the extension which received the last call.
for the group.
All extensions in the group ring simultaneously.
Delayed Ringing:
Delayed ringing or no ringing can be programmed for each
extension in the group (
Delayed Ringing [621]). The call can be answered by pressing the
flashing button even if no ring or a delayed time is set.
1.2.2.3 Queuing Feature).
Description
Extn. Extn.
A B
Received Starts searching from
the last call. extn. B. (Skips extn. A.)
1st Priority 2nd Priority 3rd ....
Extn.
Extn.
A
Always starts searching from
the first assigned extension.
Incoming Call Distribution Group
Extn. Extn.
A B
Rings immediately simultaneously.
Extn. Extn.
C D
Extn.
Extn.
B C D
Extn. Extn.
C D
Delayed Ringing:
Rings after a
specified time delay.