Troubleshooting - Samsung HW-K550 User Manual

TROUBLESHOOTING

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Before requesting service, please check the following.
the unit will not turn on.
• Is the power cord plugged into the outlet?
a function does not work when the button is pressed.
• Is there static electricity in the air?
Sound is not produced.
• Is the mute function on?
• Is the volume set to minimum?
the remote control does not work.
• are the batteries drained?
• Is the distance between the remote control and main
unit too far?
the tV SoundConnect (tV pairing) failed.
• Does your TV support TV SoundConnect?
• Is your TV firmware the latest version?
• Does an error occur when connecting?
the red LeD on the subwoofer blinks and the subwoofer is not producing sound.
• your subwoofer may not be connected to the
main unit of the product.
¼ Connect the power plug to the outlet.
¼ Disconnect the power plug and connect it again.
¼ Press the (mute) button to cancel the mute
function.
¼ adjust the volume.
¼ replace with new batteries.
¼ move closer to the unit.
¼ TV SoundConnect is supported by some Samsung
TVs released from 2012 on. Check your TV to see if it
supports TV SoundConnect.
¼ Update your TV with the latest firmware.
¼ Contact the Samsung Call Center.
¼ reset TV SoundConnect and connect again.
To reset the TV SoundConnect connection, press
and hold the p button for 5 seconds.
¼ Try to connect your subwoofer again.
(See Page 16)
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