Ip Phone Cannot Be Registered - Huawei eSpace 6805 Administrator's Manual

Huawei IP Phone eSpace
6805&6810&6830&6850&6870
Administrator Guide
Cause
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Solution
Verify that the LAN port is correctly connected to the switch. If the LAN port is correctly
connected to the switch, verify that network parameters such as IP addresses are set correctly.

4.2.6 IP Phone Cannot Be Registered

Problem
An IP phone cannot be registered. For example, the cross icon is displayed at the account
position in the upper-left area of the eSpace 6870 IP phone screen.
Cause
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Solution
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Issue 01 (2011-12-21)
The LAN port is incorrectly connected to the switch.
Network parameters such as IP addresses are set incorrectly.
For the eSpace 6870 IP phone,SIP Transport is set to TCP/TLS.
The device ID of the IP phone is not set on the SoftCo, or the SIP server configured on
the IP phone is not the SoftCo.
Different values of authentication parameters are set on the SoftCo and the IP phone.
The device ID of this IP phone is registered by another IP phone.
For the eSpace 6870, log in to the Web page and access the ACCOUNT tab page. Then
check whether the value of SIP Transport is set to TCP/TLS. If yes, change it to UDP.
On the IP phone, check whether the IP address of the SIP server is the IP address of the
SoftCo (for the eSpace 6870, check the value of SIP Server). If not, change the IP
address of the SIP server to the IP address of the SoftCo.
Check the device ID of the IP phone (for the eSpace 6870, check the value of SIP User
ID). On the SoftCo, run the show sipue eidphone-id command to check whether the
device ID of the IP phone exists. If not, configure the IP phone as a SIP user on the
SoftCo.
Run the show sipue eidphone-id command on the SoftCo to check the value of Status. If
the value of Status is OK/LOGIN, the device ID of the IP phone is registered by another
IP phone.
Run the show sipue eidphone-id command to check how the SoftCo authenticates the IP
phone (that is, the value of AuthorizationType). According to the value, check whether
the authentication parameter settings on the two devices are the same. If not, change the
settings on either device to ensure that the settings are the same on the two devices.
− If the value of AuthorizationType is authbyeid, verify that the authentication
password is the same on the two devices.
− If the value of AuthorizationType is authbyip, verify that the IP address of the IP
phone is the same on the two devices.
− If the value of AuthorizationType is authbyeidandip, verify that the authentication
passwords are the same and the IP addresses of the IP phones are the same on the two
devices.
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