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Appendix
Problem
When I try to connect to
the Gigaset WLAN Camera,
I get prompted for a user
name and password.
I can't connect to the
Gigaset WLAN Camera
using a wireless connec-
tion.
Video quality may sud-
denly deteriorate.
The motion detection fea-
ture doesn't send me any
e-mails.
Using the motion detec-
tion feature, I receive
e-mails that don't show
any moving objects.
The image is blurry.
70
Solution
You SHOULD be prompted for a user name and password if
trying to access the Administration menu.
Enter the Administrator ID and Password set on the User
screen.
If you are just trying to view video, the user name/password
prompt indicates that the administrator has restricted access
to specified users. Ask the administrator for your user name
and password.
1. If a LAN cable is connected to the LAN port, the wireless
interface is disabled. Only one interface can be active.
2. Check that your PC and the Gigaset WLAN Camera have
compatible wireless settings.
– Mode (Infrastructure or Ad-hoc) must be correct.
– ESSID must match.
– WEP settings must match.
– In Ad-hoc mode, the channel should match, although
this is often not required.
This can happen when an additional viewer connects to the
Gigaset WLAN Camera, overloading the camera or the avail-
able bandwidth. The image size and quality can be adjusted
to cater for the required number of viewers and the available
bandwidth.
It may be that the SMTP (Simple Mail Transport Protocol)
server used by the Gigaset WLAN Camera to send the e-mail
will not accept mail from the Gigaset WLAN Camera. Try
using a different SMTP server. The Gigaset WLAN Camera
derives the address of the SMTP server from the e-mail
address you enter in the Show "From" as field.
The motion detection feature doesn't actually detect motion.
It compares frames to see if they are different. Major differ-
ences between frames are assumed to be caused by moving
objects.
But the motion detector can also be triggered by:
u
Sudden changes in the level of available light.
u
Movement of the camera itself.
Try to avoid these situations. The motion detection feature
works best in locations where there is good steady illumina-
tion and the camera is mounted securely. The feature can
NOT be used if the camera is outdoors.
Try cleaning the lens and adjusting the focus ring.
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