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Settings
SIM card manager (dual SIM models)
Activate your SIM or USIM cards and customise the SIM card settings. Refer to
or USIM cards (dual SIM models)
On the Settings screen, tap SIM card manager.
• V oice call: Select a SIM or USIM card for voice calls.
• T ext messages: Select a SIM or USIM for messaging.
• M obile data: Select a SIM or USIM card for data service.
• D ual SIM always on: Set the device to allow incoming calls from the other SIM or USIM
card during a call.
When this feature is enabled, you may incur additional charges for call forwarding
depending on the region or service provider.
Mobile networks
Configure your mobile network settings.
On the Settings screen, tap Mobile networks.
• D ata roaming: Set the device to use data connections when you are roaming.
• N etwork mode (single SIM models): Select a network type.
Network mode SIM 1 / Network mode SIM 2 (dual SIM models): Select a network type.
• A ccess Point Names: Set up access point names (APNs).
• N etwork operators: Search for available networks and manually register a network. You
can also set the device to automatically select the preferred network.
for more information.
81
Using dual SIM
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Need help?
Do you have a question about the SM-J500F and is the answer not in the manual?
Questions and answers
Tried a hard rock clean sweep and now cannot get the phone in setup mode
Cannot reset Galaxy J5
To reset a Samsung Galaxy J5 (SM-J500F), follow these steps:
1. Using the Settings Menu:
- Go to Settings > Backup & Reset.
- Select Factory Data Reset.
- Tap Reset Device and confirm.
2. Using Hardware Buttons (if the phone is unresponsive):
- Turn off the phone.
- Press and hold the Volume Up, Home, and Power buttons together.
- Release all buttons when the Samsung logo appears.
- Use the Volume buttons to navigate to Wipe data/factory reset and press the Power button to confirm.
- Select Yes – delete all user data and confirm.
- After the reset, select Reboot system now.
3. Using a Secret Code (Caution: This erases all data immediately):
- Dial `*2767*3855#` from the phone app.
This will restore the phone to factory settings, removing all data and installed applications.
This answer is automatically generated