Related Manuals for Samsung SM-J500F
Summary of Contents for Samsung SM-J500F
- Page 1 SM-J500F SM-J500F/DS SM-J500F/DD SM-J500FN SM-J500G/DS SM-J500H/DS SM-J500H/DD SM-J500Y SM-J700F SM-J700F/DS SM-J700F/DD SM-J700H/DS SM-J700H/DD User Manual English. 06/2016. Rev.1.0 www.samsung.com...
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Page 2: Table Of Contents
Home screen S Planner Lock screen Voice Recorder Notification panel My Files Entering text Memo Screen capture Clock Opening apps Calculator Samsung account Radio Transferring data from your previous Google apps device Device and data management Sharing features Emergency mode... - Page 3 Table of Contents Settings Easy mode Accessibility Introduction Accounts Wi-Fi Backup and reset Bluetooth Language and input Flight mode Battery Mobile hotspot and tethering Storage Data usage Accessories SIM card manager (dual SIM models) Date and time Mobile networks User manual NFC and payment (NFC-enabled About device models)
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Page 4: Basics
• D efault apps that come with the device are subject to updates and may no longer be supported without prior notice. If you have questions about an app provided with the device, contact a Samsung Service Centre. For user-installed apps, contact service providers. -
Page 5: Package Contents
• A ppearances and specifications are subject to change without prior notice. • Y ou can purchase additional accessories from your local Samsung retailer. Make sure they are compatible with the device before purchase. • U se only Samsung-approved accessories. Using unapproved accessories may cause the performance problems and malfunctions that are not covered by the warranty. -
Page 6: Device Layout
Basics Device layout Speaker Flash Front camera Proximity/Light (SM-J500) sensor Power key Touchscreen Home key Recents key Back key Microphone Multipurpose jack Headset jack Flash GPS antenna (SM-J500) Rear camera GPS antenna (SM-J700) Loud speaker Volume key Back cover NFC antenna (NFC-enabled models) Main antenna... - Page 7 – If you cover the device’s antenna area with your hands or other objects while using certain features, such as calls or the mobile data connection • U sing a Samsung-approved screen protector is recommended. Unapproved screen protectors may cause the sensors to malfunction.
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Page 8: Battery
Basics Battery Installing the battery Remove the back cover. Be careful not to damage your fingernails when you remove the back cover. Do not bend or twist the back cover excessively. Doing so may damage the cover. Insert the battery with the battery’s gold-coloured contacts properly aligned with the device’s contacts. -
Page 9: Removing The Battery
Basics Replace the back cover. Removing the battery Remove the back cover. Pull out the battery. -
Page 10: Charging The Battery
Charge the battery before using it for the first time or when it has been unused for extended periods. Use only Samsung-approved chargers, batteries, and cables. Unapproved chargers or cables can cause the battery to explode or damage the device. -
Page 11: Reducing The Battery Consumption
Basics After fully charging, disconnect the device from the charger. First unplug the charger from the device, and then unplug it from the electric socket. Do not remove the battery before removing the charger. This may damage the device. To save energy, unplug the charger when not in use. The charger does not have a power switch, so you must unplug the charger from the electric socket when not in use to avoid wasting power. -
Page 12: Power Saving Mode
If the battery gets hotter than usual, the charger may stop charging. • I f the device is not charging properly, take the device and the charger to a Samsung Service Centre. Power saving mode Save the battery power by limiting the device’s functions. -
Page 13: Sim Or Usim Card
Insert the SIM or USIM card provided by the mobile telephone service provider. Use caution not to lose or let others use the SIM or USIM card. Samsung is not responsible for any damages or inconveniences caused by lost or stolen cards. - Page 14 USIM card into SIM card slot 2 ( Do not insert a memory card into the SIM card slot. If a memory card happens to be lodged in the SIM card slot, take the device to a Samsung Service Centre to remove the memory card.
- Page 15 Basics Removing the SIM or USIM card Remove the back cover and battery. Pull out the SIM or USIM card. ► Single SIM models: ► Dual SIM models:...
- Page 16 Basics Using dual SIM or USIM cards (dual SIM models) If you insert two SIM or USIM cards, you can have two phone numbers or service providers for a single device. Activating SIM or USIM cards On the Home screen, tap Apps → Settings → SIM card manager. Select a SIM or USIM card and tap the switch to activate it.
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Page 17: Memory Card (Microsd Card)
Basics Memory card (microSD card) Installing a memory card Your device accepts memory cards with maximum capacities of 128 GB. Depending on the memory card manufacturer and type, some memory cards may not be compatible with your device. • S ome memory cards may not be fully compatible with the device. Using an incompatible card may damage the device or the memory card, or corrupt the data stored in it. -
Page 18: Turning The Device On And Off
Do not remove the memory card while the device is transferring or accessing information. Doing so can cause data to be lost or corrupted or damage to the memory card or device. Samsung is not responsible for losses that result from the misuse of damaged memory cards, including the loss of data. -
Page 19: Touchscreen
Basics Touchscreen • D o not allow the touchscreen to come into contact with other electrical devices. Electrostatic discharges can cause the touchscreen to malfunction. • T o avoid damaging the touchscreen, do not tap it with anything sharp or apply excessive pressure to it with your fingertips. - Page 20 Basics Dragging To move an item, tap and hold it and drag it to the target position. Double-tapping Double-tap on a webpage or image to zoom in. Double-tap again to return.
- Page 21 Basics Swiping Swipe to the left or right on the Home screen or the Apps screen to view other panels. Swipe upwards or downwards to scroll through a webpage or a list of items, such as contacts. Spreading and pinching Spread two fingers apart on a webpage, map, or image to zoom in a part.
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Page 22: Home Screen
Basics Home screen Home screen The Home screen is the starting point for accessing all of the device’s features. It displays widgets, shortcuts to apps, and more. To view other panels, swipe to the left or right, or tap one of the screen indicators at the bottom of the screen. - Page 23 Basics • W idgets: Add widgets to the Home screen. Widgets are small apps that launch specific app functions to provide information and convenient access on your Home screen. • T hemes: Change the device’s theme. Visual elements of interface, such as colours, icons, and wallpapers, will change depending on the selected theme.
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Page 24: Creating Folders
Basics Removing items Tap and hold an item, and then drag it to Remove at the top of the screen. Creating folders Create folders and gather similar applications to quickly access and launch apps. On the Home screen, tap and hold an app, and then drag it over another app. Drop the app when a folder frame appears around the apps. -
Page 25: Managing Panels
Basics Managing panels On the Home screen, tap and hold an empty area to add, move, or remove a panel. To add a panel, swipe to the left, and then tap To move a panel, tap and hold a panel preview, and then drag it to a new location. To remove a panel, tap and hold a panel preview, and then drag it to Remove at the top of the screen. -
Page 26: Searching For Items
Basics Drop the app when a folder frame appears around the apps. A new folder containing the selected apps will be created. Tap Enter folder name and enter a folder name. To change the folder colour, tap , tick the apps, and then tap ADD. You can also add To add more apps to the folder, tap an app by dragging it to the folder on the Apps screen. -
Page 27: Indicator Icons
Basics Indicator icons Indicator icons appear on the status bar at the top of the screen. The icons listed in the table below are most common. The status bar may not appear at the top of the screen in some apps. To display the status bar, drag down from the top of the screen. -
Page 28: Lock Screen
• P assword: Enter a password with at least four characters, numbers, or symbols to unlock the screen. • N one: Do not set a screen lock method. If the unlock code is forgotten, take the device to a Samsung Service Centre to reset it. -
Page 29: Notification Panel
Basics Notification panel Using the notification panel When you receive new notifications, such as messages or missed calls, indicator icons appear on the status bar. To see more information about the icons, open the notification panel and view the details. To open the notification panel, drag the status bar downwards. - Page 30 Basics ► Dual SIM models: Launch Settings. Quick setting buttons View more quick setting buttons. Adjust the brightness. Maximise brightness for better visibility in bright conditions. SIM and USIM card feature preferences. Tap to access the SIM card manager. Tap a notification and perform various actions.
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Page 31: Entering Text
Basics Setting search categories You can set search categories to search for content in specific search fields. Tap MORE → Select search locations and select categories. Entering text Keyboard layout A keyboard appears automatically when you enter text to send messages, create memos, and more. -
Page 32: Screen Capture
Basics Additional keyboard functions Tap and hold to use various functions. Other icons may appear instead of the icon depending on the last function that was used. • : Enter text by voice. Start or pause entering text by voice. -
Page 33: Opening Apps
Samsung account Introduction Your Samsung account is an integrated account service that allows you to use a variety of Samsung services provided by mobile devices, TVs, and the Samsung website. Once your Samsung account has been registered, you can use apps provided by Samsung, without signing in to your account. - Page 34 Removing your Samsung account When you remove your registered Samsung account from the device, your data, such as contacts or events, will also be removed. On the Apps screen, tap Settings → Accounts.
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Page 35: Transferring Data From Your Previous Device
Basics Transferring data from your previous device You can transfer data from a previous device to your device via Samsung Smart Switch. The following versions of Samsung Smart Switch are available. • M obile version: Transfer data between mobile devices. You can download the app from Galaxy Apps or Play Store. - Page 36 Smart Switch. On the computer, launch Smart Switch. If your previous device is not a Samsung device, back up data to a computer using a program provided by the device’s manufacturer. Then, skip to the fifth step. Connect your previous device to the computer using the USB cable.
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Page 37: Device And Data Management
Basics Device and data management Connecting the device to a computer for data transfer Move audio, video, image, or other types of files from the device to the computer, or vice versa. Do not disconnect the USB cable from the device when you are transferring files. Doing so may cause data loss or device damage. -
Page 38: Updating The Device
Wi-Fi network. Updating with Smart Switch Connect the device to a computer and update the device to the latest software. On the computer, visit www.samsung.com/smartswitch to download and install Smart Switch. On the computer, launch Smart Switch. -
Page 39: Backing Up And Restoring Data
Using a Samsung account On the Apps screen, tap Settings → Backup and reset → Back up my data for the Samsung account, tap the switches next to the items you want to back up to activate them, and then tap BACK UP NOW. -
Page 40: Sharing Features
Basics Sharing features Share content by using various sharing options. The following actions are an example of sharing images. You may incur additional charges when sharing files via the mobile network. Tap Gallery on the Apps screen. Select an image. Tap Share and select a sharing method, such as Bluetooth and email. -
Page 41: Emergency Mode
Basics Emergency mode Emergency mode changes the screen to grey tones to reduce battery consumption. Some apps and functions will be restricted. In emergency mode, you can make an emergency call, send your current location information to others, sound an emergency alarm, and more. Press and hold the Power key, and then tap Emergency mode. -
Page 42: Applications
Applications Installing or uninstalling apps Galaxy Apps Purchase and download apps. You can download apps that are specialised for Samsung Galaxy devices. Tap Galaxy Apps on the Apps screen. This app may not be available depending on the region or service provider. -
Page 43: Managing Apps
Applications Managing apps Uninstalling or disabling apps On the Apps screen, tap EDIT. The icon appears on the apps that you can disable or uninstall. Select an app and tap DISABLE or OK. Alternatively, on the Apps screen, tap Settings → Applications → Application manager, select an app, and then tap DISABLE or UNINSTALL. -
Page 44: Phone
Applications Phone Introduction Make or answer voice and video calls. Making calls Tap Phone on the Apps screen. Enter a phone number. If the keypad does not appear on the screen, tap to open the keypad. ► Single SIM models: Tap to make a voice call, or tap to make a video call. -
Page 45: Using Speed Dial
Applications ► Dual SIM models: Tap to make a voice call, or tap to make a video call. Access additional options. Add the number to the contacts list. Preview the phone number. Delete a preceding character. Hide the keypad. Using speed dial Set speed dial numbers to quickly make calls. -
Page 46: Making An International Call
Applications Making calls from the locked screen On the locked screen, drag outside the large circle. Making calls from call logs or contacts list Tap LOG or CONTACTS, and then swipe to the right on a contact or a phone number to make a call. -
Page 47: Options During Calls
Applications Blocking phone numbers Block calls from specific numbers added to your block list. On the Apps screen, tap Phone → MORE → Settings → Block numbers / Block list. Tap LOG or CONTACTS to select contacts and tap To manually enter a number, tap Enter phone number, and then enter a phone number. When blocked numbers try to contact you, you will not receive notifications. -
Page 48: Contacts
Applications • M essage: Send a message. • I nternet: Browse webpages. • C ontacts: Open the contacts list. • S Planner: Open the calendar. • M emo: Create a memo. • : End the current call. During a video call Tap the screen to use the following options: •... -
Page 49: Importing Contacts
Applications Enter contact information. • : Add an image. • : Add or delete a contact field. Tap SAVE. To add a phone number to the contacts list from the keypad, open the Apps screen and tap Phone. If the keypad does not appear on the screen, tap to open the keypad. -
Page 50: Messages
Applications Sharing profile Share your profile information, such as your photo and status message, with others using the profile sharing feature. • T his feature may not be available depending on the region or service provider. • T his feature is only available for contacts who have activated the profile sharing feature on their device. -
Page 51: Sending Messages
Applications Sending messages You may incur additional charges for sending messages when you are roaming. Tap Messages on the Apps screen. Add recipients and enter a message. ► Single SIM models: Enter recipients. Access additional options. Select contacts from the contacts list. -
Page 52: Viewing Messages
Applications Viewing messages Messages are grouped into message threads by contact. You may incur additional charges for receiving messages when you are roaming. Tap Messages on the Apps screen. On the messages list, select a contact. View your conversation. Blocking unwanted messages Block messages from specific numbers or messages that contain phrases added to your block list. -
Page 53: Internet
Applications Change the notification settings. • N otification sound: Change the notification sound. • V ibrate: Set the device to vibrate when you receive messages. • P op-up display: Set the device to display messages in pop-up windows. •... -
Page 54: Changing Security Settings
Applications To view the toolbars, drag your finger downwards slightly on the screen. Access additional options. Refresh the current webpage. Open the homepage. View your bookmarks, saved webpages, and recent browsing history. Open the browser's tab Move to the previously visited page. -
Page 55: Email
Applications Email Setting up email accounts Set up an email account when opening Email for the first time. Tap Email on the Apps screen. Enter the email address and password, and then tap SIGN IN. To manually register a company email account, tap MANUAL SETUP. Follow the on-screen instructions to complete the setup. -
Page 56: Camera
Applications Camera Introduction Take photos and record videos using various modes and settings. Basic shooting You can take photos or record videos. View your photos and videos in Gallery. Tap Camera on the Apps screen. Camera etiquette • D o not take photos or record videos of other people without their permission. •... - Page 57 Applications Current mode Preview thumbnail Hide or show the setting icons. Record a video. Take a photo. Quick settings Switch between the front and rear Camera settings cameras. Shooting modes On the preview screen, swipe to the right to access the list of shooting modes. Or, swipe to the left to view photos and videos you have captured.
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Page 58: Auto Mode
Applications Launching Camera quickly Press the Home key twice quickly to launch Camera. Some camera features are not available when you launch Camera from the locked screen or when the screen is turned off while the security features are activated. Locking the focus and exposure Strong light/dark contrast and the subject being outside the auto focus area may make it difficult to achieve an appropriate exposure. - Page 59 Applications Pro mode Take photos while manually adjusting various shooting options, such as exposure value and ISO value. On the preview screen, tap MODE → Pro. Select options and customise the settings, and then tap to take a photo. • : Select an appropriate white balance, so images have a true-to-life colour range.
- Page 60 Applications Sound & shot Take a photo with sound. The device identifies the photos with in Gallery. On the preview screen, tap MODE → Sound & shot. Sports Take a photo of fast-moving subjects. On the preview screen, tap MODE → Sports. Selfie Take self-portraits with the front camera.
- Page 61 Applications Wide selfie Take a wide self-portrait to include more people in the photo and avoid leaving people out. On the preview screen, tap to switch to the front camera for self-portraits. Tap MODE → Wide selfie. Face the front camera lens. When the device detects your face, tap the screen to take a photo of yourself.
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Page 62: Camera Settings
Applications Interval shot Take series of self-portraits at an interval and save photos you want. On the preview screen, tap to switch to the front camera for self-portraits. Tap MODE → Interval shot. Face the front camera lens. When the device detects your face, tap the screen to take a photo of yourself. The device will take four photos at the two-second intervals. - Page 63 Applications • : Select a resolution for photos. Using a higher resolution will result in higher quality photos, but they will take up more memory. • T his feature may not be supported by some devices. • T he resolution of a photo may be affected by lighting conditions. •...
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Page 64: Gallery
Applications Gallery Introduction View and manage photos and videos stored in the device. Viewing images Tap Gallery on the Apps screen. Select an image. Move to the previous screen. Access additional options. Add the image to favourites. Modify the image. Share the image with others. -
Page 65: Viewing Videos
Applications Viewing videos Tap Gallery on the Apps screen. Select a video to play. Video files show the icon on the preview thumbnail. Access additional options. Rewind or Pause and resume fast-forward by playback. dragging the bar. Change screen ratio. Adjust the volume. -
Page 66: S Planner
Applications Sharing event albums View photos and videos by time and location. You can share event albums with your contacts. This feature may not be supported by some devices. → Events. On the main Gallery screen, tap You can view photos and videos sorted by event. To manually create event albums, tap and select photos or videos to add. -
Page 67: Creating Tasks
Applications Enter event details. Enter a title. Set a start and end date for the event. Select a calendar to use or sync Set an alarm. with. Enter the location of the event. Attach a map showing the location of the event. Add more details. -
Page 68: Voice Recorder
Applications Voice Recorder Use this app to record or play voice memos. On the Apps screen, tap Tools → Voice Recorder. to start recording. Speak into the microphone. to pause recording. While making a voice recording, tap BOOKMARK to insert a bookmark. Start recording. -
Page 69: My Files
Applications My Files Access and manage various files stored in the device. On the Apps screen, tap Tools → My Files. View files by category, or view files stored in the device. To check the status of used and available memory, tap STORAGE USAGE. To search for files or folder, tap SEARCH. -
Page 70: Clock
Applications Clock Introduction Set alarms, check the current time in many cities around the world, time an event, or set a specific duration. Alarm On the Apps screen, tap Clock → Alarm. Setting alarms Tap ADD in the alarms list, set an alarm time, select the days on which the alarm will repeat, set other various alarm options, and then tap SAVE. -
Page 71: Calculator
Applications Stopwatch On the Apps screen, tap Clock → Stopwatch. Tap START to time an event. To record lap times while timing an event, tap LAP. Tap STOP to stop timing. To restart the timing, tap RESUME. To clear lap times, tap RESET. Timer On the Apps screen, tap Clock →... -
Page 72: Radio
Applications Radio Listening to the FM radio Tap Radio on the Apps screen. Before you use this app, you must connect a headset, which serves as the radio antenna. The FM radio scans and saves available stations automatically when running for the first time. -
Page 73: Google Apps
Applications Google apps Google provides entertainment, social network, and business apps. You may require a Google account to access some apps. Refer to Accounts for more information. To view more app information, access each app’s help menu. Some apps may not be available or may be labelled differently depending on the region or service provider. - Page 74 Applications Drive Store your content on the cloud, access it from anywhere, and share it with others. YouTube Watch or create videos and share them with others. Photos Search for, manage, and edit all your photos and videos from various sources in one place. Hangouts Chat with your friends individually or in groups and use images, emoticons, and video calls while you are chatting.
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Page 75: Introduction
Settings Introduction Customise settings for functions and apps. You can make your device more personalised by configuring various setting options. On the Apps screen, tap Settings. To search for settings by entering keywords, tap SEARCH. To edit the list of frequently used settings, tap EDIT. Then, tick items to add or deselect items to remove. -
Page 76: Sending And Receiving Data
Settings Wi-Fi Direct Wi-Fi Direct connects devices directly via a Wi-Fi network without requiring an access point. On the Settings screen, tap Wi-Fi, and then tap the switch to activate it. Tap Wi-Fi Direct. The detected devices are listed. If the device you want to connect to is not in the list, request that the device turns on its Wi-Fi Direct feature. -
Page 77: Bluetooth
• D o not use the Bluetooth feature for illegal purposes (for example, pirating copies of files or illegally tapping communications for commercial purposes). Samsung is not responsible for the repercussion of illegal use of the Bluetooth feature. Pairing with other Bluetooth devices On the Settings screen, tap Bluetooth, and then tap the switch to activate it. -
Page 78: Flight Mode
Settings Sending and receiving data Many apps support data transfer via Bluetooth. You can share data, such as contacts or media files, with other Bluetooth devices. The following actions are an example of sending an image to another device. Tap Gallery on the Apps screen. Select an image. -
Page 79: Mobile Hotspot And Tethering
Settings Mobile hotspot and tethering Use the device as a mobile hotspot to share the device’s mobile data connection with other devices when the network connection is not available. Connections can be made via Wi-Fi, USB, or Bluetooth. On the Settings screen, tap Mobile hotspot and tethering. You may incur additional charges when using this feature. -
Page 80: Data Usage
Settings Data usage Keep track of your data usage amount and customise the settings for the limitation. On the Settings screen, tap Data usage. • M obile data: Set the device to use data connections on any mobile network. •... -
Page 81: Sim Card Manager (Dual Sim Models)
Settings SIM card manager (dual SIM models) Activate your SIM or USIM cards and customise the SIM card settings. Refer to Using dual SIM or USIM cards (dual SIM models) for more information. On the Settings screen, tap SIM card manager. •... -
Page 82: Nfc And Payment (Nfc-Enabled Models)
Settings NFC and payment (NFC-enabled models) Introduction Your device allows you to read near field communication (NFC) tags that contain information about products. You can also use this feature to make payments and buy tickets for transportation or events after downloading the required apps. The device contains a built-in NFC antenna. -
Page 83: Sending Data
Settings Making payments with the NFC feature Before you can use the NFC feature to make payments, you must register for the mobile payment service. To register or get more information about the service, contact your service provider. On the Settings screen, tap NFC and payment, and then tap the switch to activate it. Touch the NFC antenna area on the back of your device to the NFC card reader. -
Page 84: More Connection Settings
Settings More connection settings Options Customise settings to control other features. On the Settings screen, tap More connection settings. • N earby device scanning: Set the device to scan for nearby devices to connect to. • P rinting: Configure settings for printer plug-ins installed on the device. You can search for available printers or add one manually to print files. -
Page 85: Smart Manager
Settings Printing content While viewing content, such as images or documents, tap Share → Print → → All printers, and then select a printer. Smart Manager Introduction The Smart manager provides an overview of the status of your device’s battery, storage, RAM, and system security. -
Page 86: Managing The Battery
Settings Battery On the Settings screen, tap Smart Manager → Battery. Check the remaining battery power and time to use the device. For devices with low battery levels, conserve battery power by activating power saving features. • T he usage time left shows the time remaining before the battery power runs out. -
Page 87: Applications
Settings Applications Manage the device’s apps and change their settings. On the Settings screen, tap Applications. • A pplication manager: View and manage the apps on your device. • D efault applications: Select a default settings for using apps. •... -
Page 88: Notifications
Settings Notifications Change the notification settings for each app. On the Settings screen, tap Notifications. To customise notification settings, tap ADVANCED and select an app. • A llow notifications: Allow notifications from the selected app. • S et as priority: Display notifications at the top of the notification panel and include them in the allowed list when Do not disturb is activated. -
Page 89: Display
Settings Display Change the display settings. On the Settings screen, tap Display. • B rightness: Adjust the brightness of the display. • O utdoor mode: Activate outdoor mode to make the display easier to see in bright conditions. •... -
Page 90: Wallpaper
Settings Wallpaper Change the wallpaper settings for the Home screen and the locked screen. On the Settings screen, tap Wallpaper. Themes Apply various themes to the device to change the visual elements of the Home screen, locked screen, and icons. On the Settings screen, tap Themes. -
Page 91: Privacy
Settings • F ind My Mobile: Activate or deactivate the Find My Mobile feature. Access the Find my mobile website (findmymobile.samsung.com) to track and control your lost or stolen device. • U nknown sources: Set the device to allow the installation of apps from unknown sources. -
Page 92: Easy Mode
Settings Easy mode Easy mode provides an easier user experience by using a simpler layout and bigger icons on the Home screen. Some app features may not be available in easy mode. Switching to easy mode On the Settings screen, tap Easy mode → Easy mode. Select apps under Easy applications to apply a simpler layout. -
Page 93: Accounts
• S ervices: View accessibility services installed on the device. Accounts Add your Samsung and Google accounts, or other accounts, to sync with. Adding accounts Some apps used on your device require a registered account. Create accounts to have the best experience with your device. -
Page 94: Backup And Reset
Change the settings for managing settings and data. On the Settings screen, tap Backup and reset. • B ack up my data: Back up your personal information and app data to the Samsung server. You can also set the device to automatically back up data. -
Page 95: Battery
Settings Battery View battery power information and change power saving options. On the Settings screen, tap Battery. The usage time left shows the time remaining before the battery power runs out. Usage time left may vary depending on your device settings and operating conditions. -
Page 96: Date And Time
Settings Date and time Access and alter the following settings to control how the device displays the time and date. On the Settings screen, tap Date and time. If the battery remains fully discharged or removed from the device, the time and date is reset. -
Page 97: Appendix
Appendix Troubleshooting Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your device. When you turn on your device or while you are using the device, it prompts you to enter one of the following codes: •... -
Page 98: Restarting The Device
• R estart your device to clear any temporary software bugs. • E nsure that your device software is updated to the latest version. • I f the touchscreen is scratched or damaged, visit a Samsung Service Centre. Your device freezes or encounters a fatal error Try the following solutions. - Page 99 Appendix Calls are not connected • E nsure that you have accessed the right cellular network. • E nsure that you have not set call barring for the phone number you are dialling. • E nsure that you have not set call barring for the incoming phone number. Others cannot hear you speaking on a call •...
- Page 100 This is normal and should not affect your device’s lifespan or performance. If the device overheats or feels hot for a prolonged period, do not use it for a while. If the device continues to overheat, contact a Samsung Service Centre.
- Page 101 • E nsure that the Bluetooth wireless feature is activated on the device you wish to connect • E nsure that your device and the other Bluetooth device are within the maximum Bluetooth range (10 m). If the tips above do not solve the problem, contact a Samsung Service Centre.
- Page 102 Data stored in the device has been lost Always make backup copies of all important data stored in the device. Otherwise, you cannot restore data if it is corrupted or lost. Samsung is not responsible for the loss of data stored in the device.
- Page 103 Samsung Electronics. Trademarks • S AMSUNG and the SAMSUNG logo are registered trademarks of Samsung Electronics. ® • B luetooth is a registered trademark of Bluetooth SIG, Inc. worldwide.
Need help?
Do you have a question about the SM-J500F and is the answer not in the manual?
Questions and answers
Tried a hard rock clean sweep and now cannot get the phone in setup mode
Cannot reset Galaxy J5
To reset a Samsung Galaxy J5 (SM-J500F), follow these steps:
1. Using the Settings Menu:
- Go to Settings > Backup & Reset.
- Select Factory Data Reset.
- Tap Reset Device and confirm.
2. Using Hardware Buttons (if the phone is unresponsive):
- Turn off the phone.
- Press and hold the Volume Up, Home, and Power buttons together.
- Release all buttons when the Samsung logo appears.
- Use the Volume buttons to navigate to Wipe data/factory reset and press the Power button to confirm.
- Select Yes – delete all user data and confirm.
- After the reset, select Reboot system now.
3. Using a Secret Code (Caution: This erases all data immediately):
- Dial `*2767*3855#` from the phone app.
This will restore the phone to factory settings, removing all data and installed applications.
This answer is automatically generated