NEC Univerge SV9100 Installation Manual page 65

To check that the user logons are working, you need to login to MyCalls and create a real time user
view. From the MyCalls menu select View / Real Time Information / Real Time Status / Users /
Create a New User Status View.
Select the organisation group the agent / agents belong to, choose to 'Show Overview' and click OK.
Once the user status screen is displayed, click the double arrows pointing downwards next to the
user's name, this will show more detail about the agent. If the agent is logged off, their status will
show as logged off.
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