Gigaset N510 IP PRO Manual
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Gigaset N510 IP PRO Manual

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Summary of Contents for Gigaset N510 IP PRO

  • Page 2: Gigaset N510 Ip Pro

    Connect your Gigaset to the Internet and your PC via Ethernet. Telephone over the Internet. Manage your Gigaset from your PC using a Web browser. Save your Gigaset configuration on your PC after you have set it up. Use your public and £...

  • Page 3: Functions Of The Button On The Base

    IP address of the base on the handset Press and hold: Set base to registration mode You can operate, set up and use all the telephone functions on your base with a Gigaset SL610 PRO, C610H, SL78H, SL400H, S79H or S810H handset, for example.

  • Page 4: Table Of Contents

    Notes on phone number display (CLIP) ........39 Gigaset HDSP – telephony with brilliant sound quality ......40 Making calls using select services .
  • Page 5 Questions and answers ........... . . 111 Information on operating Gigaset VoIP telephones with routers with Network Address Translation (NAT) .
  • Page 6 Contents Appendix ............120 Caring for your telephone .

  • Page 7: Safety Precautions

    They will be able to advise you regarding the susceptibility of the device to external sources of high frequency energy. Please refer to the Appendix chapter for the specifications of this Gigaset product. Do not install the base in bathrooms or shower rooms. The base is not splash- proof.

  • Page 8: First Steps

    Firmware updates This user manual describes the functions of your phone from firmware version 42.045 onwards. Whenever there are new or improved functions for your Gigaset, firmware updates are £ made available for you to download to your base ( page 82).

  • Page 9: Setting Up The Base

    Warning Never expose the telephone to any of the following: heat sources, direct sunlight or other electrical appliances. Protect your Gigaset from moisture, dust, corrosive liquids and fumes.

  • Page 10: Connecting The Base

    Connect the PC to the router. Please note Your Gigaset N510 IP PRO is supplied with sufficient power via PoE (Power over Ether- net) if the device is connected to an Ethernet switch with PoE functionality (PoE class IEEE802.3af ). In this case, it is not necessary to connect the device to the §§1§§...
  • Page 11 First steps 1. Connecting the power cable to the base Back panel of the base §§1§§ Insert the power cable of the power adapter into the connection socket at the rear of the base. §§2§§ Insert the cable into the cable recess provided. Warning Use only the power cable supplied.
  • Page 12 3. Connecting the base to a router (Internet) Data protection notice When the device is connected to the router, it automatically contacts the Gigaset sup- port server to make it easier for you to configure the devices and to enable communi- cation with the Internet services.
  • Page 13 First steps Back panel of the base §§1§§ Insert a plug from the Ethernet cable supplied (Cat 5 with 2 RJ45 modular jacks) into the LAN connection socket at the side of the base. §§2§§ Insert the second Ethernet cable plug into a LAN socket on the router. As soon as the cable connecting the phone and router is plugged in and the router is switched on, the button lights up on the front...
  • Page 14 First steps 4. Connecting the PC to the router (optional) You can change the settings on the phone's base using a PC connected to your phone via the router. PC system requirements: Ethernet port Web browser such as Microsoft Internet Explorer version 7.0 or higher, or Mozilla Fire- fox version 3.5 or higher DHCP must be activated (e.g., Windows XP): ¥...

  • Page 15: Registering The Handset

    First steps Registering the handset You must register the handset (a) to the base (b). a) On the handset ¤ Start the registration procedure on the handset in accordance with the handset's user manual. A message usually appears on the display stating that the handset is searching for a base that is ready for registration.

  • Page 16: Setting Up The Phone - Installation Wizard

    Setting up the phone – installation wizard Please note If you have connected your Gigaset N510 IP PRO to a Gigaset PRO PABX (e.g., Gigaset T500 PRO or Gigaset T300 PRO), use the PABX VoIP configuration. Your Gigaset N510 IP PRO searches the network for a provisioning file and checks whether VoIP accounts already exist.
  • Page 17 First steps Auto configuration: The configuration process for VoIP connections is automated for some VoIP providers. The provider creates a configuration file with all required VoIP access data (the general VoIP provider data and your personal account data). This file is placed on a configura- tion server on the Internet for downloading to your phone.
  • Page 18 General settings for your VoIP provider (server addresses etc.) An auto configuration code (activation code) Your Gigaset phone's IP wizard can help you make these entries. Please note You can configure up to six VoIP connections. When you get started with the phone, you can initially only configure one VoIP connection.
  • Page 19 First steps Launching the IP wizard Prerequisite: The phone is connected to the router. The router is connected to the Inter- £ net ( page 12). ¤ §Yes§ Press on the centre of the control key or on the right display key to launch the IP wizard.
  • Page 20 First steps You will see the following display: IP Assistant Do you have a code for Auto Configuration? Your VoIP provider has supplied you You have received an auto configura- with an authentication name/pass- tion code (activation code) from your word and, where applicable, a user VoIP provider: ¤...
  • Page 21 First steps No Internet connection: The phone requires an Internet connection for you to register your telephone with a VoIP provider. If a connection cannot be made, one of the following messages is dis- played: If the phone cannot establish a connection to the router, the message IP address not available is displayed.
  • Page 22 Downloading VoIP provider data The connection wizard establishes a connection with the Gigaset configuration server on the Internet. Various profiles with general access data for different VoIP providers can be downloaded here. After a brief period you will see the following display: A list of countries is loaded.
  • Page 23 First steps You have not been able to download your provider's data If your VoIP provider does not appear in the list, i.e. its general data is not provided for download, you must cancel the IP wizard: ¤ Briefly press the end call key a repeatedly until End assistant? appears in the §Yes§...
  • Page 24 First steps ¤ Use the keypad to enter your password. IP Assistant Password: < C ¤ §OK§ Press the key under on the display screen. ¤ Using the keypad, enter the user name IP Assistant that you received from your VoIP provider. User Name : ¤...
  • Page 25 First steps 2. Connection wizard Using the connection wizard, you can assign the previously configured connections £ page 18) to the internal parties as receive or, if applicable, as send connections. Inter- nal parties are the registered handsets. Receive connections are the phone numbers (connections) on which you can be called.
  • Page 26 First steps Launching the connection wizard ¤ §Yes§ Press the display key if you wish to change the setting for the send and Connection Assist. receive connections of the handset with the internal name INT1. ¤ §No§ Press the display key if you do not wish to change the setting for this hand- Assign connections -...
  • Page 27 First steps If no calls to the VoIP connection IP1 are to be signalled on the handset: ¤ INT 1 Press right on the control key to set to Receive calls for IP1: < Yes > Back Save The updated list of receive connections is displayed one more time for you to check. §OK§...
  • Page 28 First steps If the handset is to make calls via a different INT 1 connection/phone number: ¤ Press right on the control key repeat- Connection for edly, until the required connection is dis- outgoing Calls: played (in the example, IP3). <...

  • Page 29: Date/Time

    First steps Completing the installation The handset then returns to idle status (an example of the display in idle status): Displays Reception between the base and the handset: Ð i Ñ Ò 07:15 – Good to poor: ¼ INT 1 14 Oct –...

  • Page 30: Proceeding

    Storing your own area code in the telephone page 78 Setting Eco Mode page 67 Operating the telephone on a PABX page 86 Registering Gigaset handsets to the base page 69 Using online directories page 47 Entering additional VoIP accounts page 80...

  • Page 31: Understanding The Operating Steps In The User Manual

    First steps Understanding the operating steps in the user manual The operating steps have been shortened and are based on a Gigaset SL610H PRO hand- set. Example: The display: Ï ³ ¢ ¢ ¢ Eco Mode Eco Mode+ ( = on) means: ¤...
  • Page 32 First steps ¤ Press down on the control key until the Eco Mode Eco Mode+ menu option is highlighted. ³ Eco Mode ´ Eco Mode+ Back Change ¤ §Change§ Press the display key to activate/ deactivate the function. The change is effective immediately and does Eco Mode not need to be confirmed.

  • Page 33: Menu Tree

    Menu tree Menu tree You can use the base functions of your Gigaset N510 IP PRO via a registered handset. On the Gigaset SL610 PRO, C610H, SL78H, SL400H, S79H or S810H handsets, the base functions are contained in the handset menu. Handset-specific functions are not shown below. In place of the handset-specific functions, "..."...
  • Page 34 Menu tree £ È Info Centre only on Gigaset Gigaset SL610 PRO, SL78H, SL400H, page 59 S79H oder S810H handset; on Gigaset C610H handsets you will find the Info Center in the Additional Features menu. Ï Settings £ Date/Time page 75 Audio Settings .

  • Page 35: Making Calls

    Making calls Making calls You can make calls on a Gigaset handset connected to your base. Please note You can make up to four external calls at the same time via your base, depending on the quality of your DSL connection.
  • Page 36 Making calls Selecting a line for each call Prerequisite: "Sel. at each call" has been assigned to the handset instead of a send con- £ nection ( page 81). Enter the number and press the talk key. The list of all the phone's connec- tions is displayed.

  • Page 37: Ending A Call

    Ending a call Press the end call key. Accepting a call An incoming call is indicated on a Gigaset handset in three ways: by ringing, by a display on the screen and by the talk speaker key Please note Only calls to the receive connections assigned to the handset are signalled £...

  • Page 38: Calling Line Identification

    If the caller's number is in the handset's directory, the caller's name will be shown. You can use the display to decide which receive connection the call is directed to. Example of display: Ø«Ú Gigaset SL610 PRO handset on Gigaset N510 IP PRO 1234567890 for IP1 Reject Silence 1 Number or name of caller 2 Receive connection: Indicates which of your phone numbers the caller has dialled.

  • Page 39: Notes On Phone Number Display (Clip)

    2 Name and location Notes on phone number display (CLIP) The number of the caller is shown in the display of your Gigaset phone handset by default. You do not have to change any other settings on your Gigaset telephone.

  • Page 40: Gigaset Hdsp - Telephony With Brilliant Sound Quality

    Check whether your provider supports phone number display (CLIP) and that the function has been activated for you. If necessary, contact your provider. Additional information on this subject can be found on the Gigaset website at: www.gigaset.com/pro/wiki Gigaset HDSP – telephony with brilliant sound quality Your Gigaset telephone supports the broadband codec G.722.

  • Page 41: Making Calls Using Select Services

    If you require assistance, please contact your network provider. Below are instructions on using and setting up the select services on your telephone, using a Gigaset SL610H PRO/C610H handset by way of example. Configuring general settings for all calls Anonymous calling – withholding phone number You can make anonymous calls (CLIR = Calling Line Identification Restriction).
  • Page 42 Making calls using select services General call divert (CD) A distinction is made between Diverting calls internally and Diverting calls to an external phone number Diverting calls to an external connection (VoIP) With call divert the call is diverted to another external connection. Your call divert settings can be specific to a particular connection, i.e., for every connection that is assigned to the handset as a receive connection.
  • Page 43 Making calls using select services Ring Delay If you prefer to have a delay before the call is diverted, select the length of the delay at this point (None, 10 sec., 20 sec. or 30 sec.). If you select None, the call is not signalled on the handset and is diverted immediately.

  • Page 44: Activating "Anonymous Calling" For The Next Call

    Making calls using select services Activating "anonymous calling" for the next call You can withhold your phone number for the next call (CLIR = Calling Line Identification Restriction). The setting applies to all the phone's connections. In idle status: Ç ¢...
  • Page 45 Making calls using select services Consultation calls (external) You can call a second external caller. The first call is placed on hold. During an external call: §Ext. Call§ Press the display key. The previous call is placed on hold. The caller hears an announcement or music on hold.

  • Page 46: Transferring Calls

    Making calls using select services Conference You can speak to two participants simultaneously. Prerequisite: You are conducting an external call and have called a second participant (consultation call) or have accepted a waiting call. ¤ §Confer.§ Press the display key æ...

  • Page 47: Using Directories

    Define which online directories you wish to use via the Web configurator ( page 106). Exclusion of liability This service is country-specific. Gigaset Communications GmbH therefore assumes no guarantee or liability for the availability of this service. The service may be discontinued at any time. Opening an online directory/Yellow Pages Prerequisite: The handset is in idle status.

  • Page 48: Searching For An Entry

    Using directories Searching for an entry Prerequisite: You have opened the online directory/Yellow Pages. ¤ You can enter data in the following fields: Surname: (online directory) or Category/Name: (Yellow Pages) Enter the name, part of a name or the category (max. 30 characters). City: Enter the name of the town/city in which the party you are searching for lives (max.
  • Page 49 Using directories Search result (hit list) The search result is shown as a list on the display. Example: Online Directory 1/50 Sand, Marie Elisabe ... +49123456789 Parkstraße 11 Berlin 12345 View Options 1. 1/50: Consecutive number/total number of hits (only the consecutive number is displayed if the total number of hits >99).
  • Page 50 Using directories Starting a refined search You can use the search options available in the refined search (first name and/or street) to limit the number of hits returned by a previous search. Prerequisite: A search result is displayed (hit list with multiple entries or a message indi- cating too many hits).

  • Page 51: Using The Private Net Directory

    Using directories Using the private net directory Some providers offer users the option of creating and managing a private net directory on the Internet. The advantage of an online directory is that you can call up entries from any telephone or PC, e.g., from your VoIP phone in the office or your PC at a hotel.
  • Page 52 Using directories Selecting, viewing and managing entries in the online directory Prerequisite: The online directory is open (see above). ¤ Scroll with s to the required entry. Enter the first letter of the name and scroll with s to the required entry. ¤...

  • Page 53: Making Cost-Effective Calls

    Making cost-effective calls Making cost-effective calls Using the Internet (VoIP) is the preferred cost-effective way of making calls. Defining dialling plans You can use your phone's cost control function for calls to fixed line or mobile phone net- works. Open accounts with various VoIP providers who offer favourable rates for calls to other networks.

  • Page 54: E-Mail Notifications

    Your handset display will show when a new e-mail message has been received. On the will Gigaset Gigaset SL610 PRO, for example, a tone will sound, the message key flash and the Ë symbol will be shown in the idle display.

  • Page 55: Opening The Incoming E-Mail List

    (one line, abbreviated if necessary) and date and time (date and time will only display cor- rect values if sender and recipient are located in the same time zone). Example display on the Gigaset SL610 PRO handset: E-mail Incoming Frank.Miller@mailp.com 10.10.10...
  • Page 56 E-mail notifications Please note Many e-mail providers activate spam protection measures by default. E-mail mes- sages classified as spam are stored in a separate folder and are therefore not shown in the incoming mail list. Some e-mail providers allow you to deactivate spam protection or show spam e-mails in the incoming mail list.

  • Page 57: Viewing The Message Header And Text Of An E-Mail

    Select an e-mail entry. §Read§ Press the display key. The subject of the e-mail (maximum 120 characters) and the first few characters of the text are displayed. Example display on the Gigaset SL610 PRO handset: E-mail Subject: Invitation Text: Hi Anna, I...

  • Page 58: Viewing E-Mail Sender's Address

    Select and press The sender's e-mail address is displayed, over several lines if necessary (maximum 60 lines). §Back§ Press the display key to return to the incoming message list. Example display on the Gigaset SL610 PRO handset: E-mail From: Anna.Sand@mailp.com Back...

  • Page 59: Info Center - Continuous Internet Access From Your Phone

    SL610 PRO, C610H, SL78H, SL400H, S79H and S810H handset. With some of these handsets, you can launch the Info Center directly from the main menu. For others (e.g., Gigaset C610H), you will find the Info Center in the submenu É...

  • Page 60: Logging In For Personalised Info Services

    Info Center – continuous Internet access from your phone Coding error on requested page The content of the requested info service is coded in a format that the handset cannot dis- play. Unable to show requested page General error when loading the info service. Authorization Failed Login has failed.

  • Page 61: Operating The Info Center

    Info Center – continuous Internet access from your phone Operating the Info Center Depending on the type of info service requested, you can perform the following opera- tions: Scrolling within an info service ¤ You can use to scroll downwards within an info service, and to scroll up (back).

  • Page 62: Entering Text

    Info Center – continuous Internet access from your phone Entering text ¤ If necessary, use to navigate to the line containing the field into which you want to enter text. The cursor flashes in the text field. ¤ Enter the text using the keys on your handset. ¤...

  • Page 63: Displaying Information From The Internet As A Screensaver

    You can configure your handset to display one of the info services from the Info Center (e.g., weather reports, news feeds) in the device's idle display. To do so on a Gigaset SL610 PRO, C610H, SL78H, SL400H, S79H or S810H handset, for example, you must activate the Info Services screensaver.

  • Page 64: Using The Network Mailbox

    Using the network mailbox Using the network mailbox Some providers offer answering machines on the network – network mailboxes. Each network mailbox accepts incoming calls made via the corresponding line (VoIP phone number). To record all calls, you should therefore set up a network mailbox for each of your VoIP phone numbers.
  • Page 65 Using the network mailbox The list of VoIP connections that are assigned to the handset as receive connections is dis- played. Net AM: xxx is displayed, where xxx is replaced by the respective default connec- tion name (Net AM: IP1 to Net AM: IP6). Ø...
  • Page 66 The network mailbox phone number is saved on the phone. You can use the list to call the network mailboxes directly and listen to the messages. Press the message key. The following is displayed (Gigaset SL610 PRO as an example): Messages & Calls Mailbox IP 1:...

  • Page 67: Eco Dect

    ECO DECT ECO DECT You are helping to protect the environment with your Gigaset. Reducing energy consumption Your telephone has a power-saving adapter plug and uses less power. Reducing radiation The radiation from your telephone is reduced automatically: the closer the handset is to the base, the lower the radiation.
  • Page 68 ECO DECT Please note When using Eco Mode+, you can ensure that the range of the base is sufficient by . You hear the dial tone if the base can be pressing and holding the talk key reached. When Eco Mode+ is enabled: –...

  • Page 69: Connecting/Using Handsets

    Connecting/using handsets Connecting/using handsets You can register up to six handsets and six Gigaset repeaters to your base. Each registered device is assigned an internal number (1–6) and an internal name (INT 1–INT 6). You can change the number assignment and names.

  • Page 70: De-Registering Handsets

    All handsets will ring at the same time ("paging"), even if the ringtones are switched off. The current (local) IP address for the base appears in the handset displays. (e.g., on the Gigaset SL610 PRO). Ø å Ú Paging IP: 192.168.1.2...

  • Page 71: Making Internal Calls

    Connecting/using handsets Ending paging ¤ £ Briefly press the registration/paging button on the base ( page ¤ Press the talk key on the handset. ¤ §Silence§ Press the display key on the handset. ¤ Do not press any key on the base or handset: After approx.
  • Page 72 Connecting/using handsets Ending a call Press the end call key. Transferring a call to another handset You can transfer (connect) an external call to another handset. You are conducting an external call: Open the list of handsets. £ The external party hears music on hold, if activated ( page 78).

  • Page 73: Changing The Name Of An Internal Party

    Connecting/using handsets External call waiting during an internal call If you receive an external call during an internal call, you will hear the call waiting tone (short tone). The caller's number or name appears in the display if Calling Line Identifica- tion is enabled.

  • Page 74: Changing The Internal Number Of An Internal Party

    Connecting/using handsets Changing the internal number of an internal party A handset is automatically assigned the lowest free internal number from 1–6 during reg- istration. If all numbers are in use, then the number 6 is overwritten as long as this handset is in idle status.

  • Page 75: Configuring The System Settings

    Configuring the system settings Configuring the system settings Your Gigaset comes preconfigured. You can change the settings via the menu on a con- nected Gigaset handset, e.g., from a Gigaset SL610 PRO, C610H, SL78H, SL400H, S79H or S810H. The following instructions are based on a Gigaset SL610 PRO handset.
  • Page 76 Configuring the system settings The following base functions can also be selected in addition to the functions provided by the handset for assigning display keys: Withhold Number £ Withhold the phone number for the next call ( page 44). E-mail Opens the e-mail submenu for receiving and reading e-mail notifications £...

  • Page 77: Protecting The Telephone From Unauthorised Access

    Configuring the system settings Starting a function When the handset is in idle status: ¤ Press the display key briefly. The submenu opens and the function is performed. Protecting the telephone from unauthorised access Protect the phone system settings with a system PIN known only to you. You have to enter the system PIN if you register or de-register a handset, change local network settings, per- form a firmware update or reset the phone to default settings.

  • Page 78: Setting Your Own Area Code

    Configuring the system settings • Setting your own area code Your area code (international and local area code) must be saved on the phone before you can transfer phone numbers (e.g., in vCards). Some of these numbers are already preset. ¢...
  • Page 79 Configuring the system settings ¢ ¢ ¢ Ï Settings System Local Network §OK§ If the system PIN is not 0000: enter the system PIN and press ¤ You can enter data in the following fields: IP Address Type Select Static or Dynamic. For IP Address Type Dynamic: The following fields show the current settings that the phone obtained from the router.

  • Page 80: Configuring Voip Connections

    Configuring the system settings Configuring VoIP connections You can configure up to six VoIP connections on your telephone, i.e., you can assign up to six VoIP phone numbers to your phone. You need to set up an IP account (VoIP account) with a VoIP provider for each connection. You must save the access data for this IP account on your phone.

  • Page 81: Assigning Send And Receive Connections To Internal Parties

    Configuring the system settings The new data for your VoIP provider will be downloaded and saved on the phone. §No§ If you answer the prompt with , the phone returns to idle status. Your telephone will not remind you of this new profile again. The message will only be shown again if a newer version of the provider data is available.

  • Page 82: Updating The Phone Firmware

    Configuring the system settings Assigning receive connection(s) Prerequisite: Several connections are configured for your phone. ¢ ¢ ¢ Ï Settings Telephony Rec. Connections A list of internal parties (handsets) is displayed. Select the internal parties that should be assigned new receive connections §OK§...

  • Page 83: Repeater Support

    Configuring the system settings Please note The firmware update can take up to six minutes, depending on the quality of your DSL connection. When updating from the Internet, checks are made to ensure that no newer ver- sion of the firmware exists. If this is not the case, the operation is terminated and a message is issued to that effect.

  • Page 84: Resetting The Base To The Default Settings

    Configuring the system settings Resetting the base to the default settings The individual settings are reset. Resetting the base via the menu When the settings are restored: Handsets are still registered The system PIN is not reset. The following settings in particular are reset to the default settings (you can change the settings marked "*"...

  • Page 85: Checking The Base Mac Address

    Configuring the system settings Resetting the base using the button on the base As with resetting the base via the menu, all individual settings are reset. The system PIN is also reset to 0000 and all handsets registered above and beyond the scope of deliv- ery will be de-registered.

  • Page 86: Connecting The Phone To A Pabx

    Connecting the phone to a PABX Connecting the phone to a PABX The following settings are only necessary if your PABX requires them; see the PABX user manual. Saving an access code (outside line code) You may have to enter an access code in front of the phone number for external calls (out- side line code, e.g., "0").

  • Page 87: Configuring The Phone Via The Web Configurator

    Configuring the phone via the Web configurator Configuring the phone via the Web configurator The Web configurator for your Gigaset telephone enables you to change the settings for your phone conveniently on your PC. Alternatively, you can change the settings that are also available on a registered Gigaset telephone handset via the Web browser on your PC, e.g., configuring VoIP con-...
  • Page 88 Configuring the phone via the Web configurator Establishing a connection via the phone's IP address ¤ Determining a telephone's current IP address via one of the registered handsets: You can see the phone's current IP address in the handset display by briefly pressing the registration/paging button on the base.

  • Page 89: Logging Into/Off The Web Configurator

    Configuring the phone via the Web configurator Logging into/off the Web configurator Prerequisite: Your PC and phone are connected to the Internet. Logging in, setting the interface language Once you have successfully established the connection, the Login Web page is displayed in the Web browser.

  • Page 90: Understanding The Structure Of The Web Configurator Pages

    Configuring the phone via the Web configurator Please note If the system PIN is still set as 0000 on the phone (default setting), you will be noti- fied during login that the device is not secure and you should change the PIN. You can deactivate this security advice for subsequent logins by selecting the option "Don’t show this security advice again.".
  • Page 91 Configuring the phone via the Web configurator Menu bar The Web configurator menus are displayed in the form of tab pages in the menu bar. The following menus are available: Home The home page opens once you have logged in to the Web configurator. It contains information on the Web configurator functions.
  • Page 92 Configuring the phone via the Web configurator Working area Depending on the function selected in the navigation area, information or dialog boxes are displayed in the working area that allow you to make or change your phone settings. Making changes Make settings via input fields, lists or options.
  • Page 93 Configuring the phone via the Web configurator Buttons Buttons are displayed in the bottom section of the working area. Depending on the cur- rent function of a Web page, various buttons are displayed. The functions of these but- tons are described in the online Help of the Web configurator. The most important but- tons are: Cancel Reject changes made on the Web page and reload the settings that are currently saved...

  • Page 94: Opening Web Pages

    Configuring the phone via the Web configurator Opening Web pages A brief outline of how to navigate to the individual Web configurator functions is given below. Example Defining dialling plans: ¢ ¢ Settings Telephony Dialling Plans To open the Web page, proceed as follows after login: ¤...

  • Page 95: Web Configurator Menu

    Configuring the phone via the Web configurator Web configurator menu Home £ Quick Start Wizard page 96 £ Settings Network IP Configuration page 97 £ Security page 98 £ Telephony Connections page 99 £ Audio page 100 £ Number Assignment page 101 £...

  • Page 96: Functions Of The Web Configurator

    All necessary VoIP data is downloaded automatically. Provider profiles with the general provider data are available to download from the Gigaset configuration server for the main VoIP providers. If you select No for Auto Configuration Code available, in the next steps you will be prompted to select your country first and then your provider.

  • Page 97: Ip Configuration

    Configuring the phone via the Web configurator Connecting the base to the local network (LAN/router) You can find the functions for connecting to the LAN on the Web page: ¢ ¢ Settings Network IP Configuration In most cases, special settings are not required to connect the phone to the router/a local network.

  • Page 98: Security

    Configuring the phone via the Web configurator Making security settings – managing certificates for TLS authentication The phone supports the establishment of secure data connections on the Internet with the TLS security protocol (Transport Layer Security). With TLS, the client (the phone) uses certificates to identify the server.

  • Page 99: Connections

    Configuring the phone via the Web configurator Managing base connections – activating/deactivating connections You can manage your base connections using the Web page: ¢ ¢ Settings Telephony Connections This Web page displays a list with all possible connections and your status (e.g., con- nected, registered): IP Connections You can assign up to six VoIP connections (VoIP phone numbers) to your phone.

  • Page 100: Audio

    Configuring the phone via the Web configurator Optimising voice quality for VoIP connections Functions to improve the voice quality on VoIP connections are available on the Web page: ¢ ¢ Settings Telephony Audio The voice quality for VoIP connections is mainly determined by the voice codec used for transferring the data and the available bandwidth of your DSL connection.

  • Page 101: Number Assignment

    Configuring the phone via the Web configurator Please note Observe the following for good voice quality: When making calls using VoIP, avoid performing other Internet activities (e.g., surf- ing the Internet). Please note that voice delays can occur depending on the codec used and the net- work capacity utilisation.

  • Page 102: Dialling Plans

    Configuring the phone via the Web configurator User-defined dialling plans – specifying rules for telephony You can define your own dialling plans in the Dialling Plans area on the Web page: ¢ ¢ Settings Telephony Dialling Plans You can specify the following dialling plans: You can define a connection for specific phone numbers, which is always to be used to dial these numbers and therefore also for billing, and define if the number is to be dialled with the area code.

  • Page 103: Network Mailboxes

    Configuring the phone via the Web configurator Access codes – activating dialling plans when connecting to a PABX If your phone is connected to a PABX, you may have to enter an access code for external calls (outside line code, e.g., "0"). Save an access code and specify when the phone numbers should be automatically pre- fixed with the digits.
  • Page 104 Configuring the phone via the Web configurator Please note The settings for DTMF signalling apply to all VoIP connections (VoIP accounts). DTMF signals cannot be transmitted in the audio path (Audio) on broadband con- nections (the G.722 codec is used). Configuring call transfer via VoIP You can change the settings for call transfer in the Call Transfer area on the Web page: ¢...
  • Page 105 Configuring the phone via the Web configurator Defining local communication ports (listen ports) for VoIP The settings for the communication ports are on the Web page: ¢ ¢ Settings Telephony Advanced VoIP Settings The following communication ports are used for VoIP telephony: SIP port The communication port via which the phone receives (SIP) signalling data.

  • Page 106: E-Mail

    Configuring the phone via the Web configurator Making settings for access to Internet services You can use the following Internet services on your phone. E-mail notifications You can set up up to six e-mail accounts. In order to use the e-mail function of your base, you have to save the addresses of the POP3 servers and your personal access data for your mailboxes in the base.

  • Page 107: Directory Transfer

    Configuring the phone via the Web configurator Deleting handset directories and downloading to/from the PC You will find the functions for editing the telephone/address books (both referred to as "directories" hereafter) on the Web page: ¢ ¢ Settings Directories Directory Transfer The Web configurator has the following options for editing the directories of the regis- tered handsets.

  • Page 108: Miscellaneous

    Configuring the phone via the Web configurator Directory file content (vcf file) The following data (if available) is written into the vcf file for entry into the directory or transferred from a vcf file into the handset directory: Surname First name Number Number (office) Number (mobile)

  • Page 109: Reboot & Reset

    Configuring the phone via the Web configurator Restarting the device or restoring the factory settings If your telephone no longer works as expected you can restart it. In most cases this will solve the problem. You can also reset the phone to its factory settings, e.g., if you give your device to a third party.

  • Page 110: Firmware Update

    Configuring the phone via the Web configurator Updating firmware for the base/downgrading firmware updates You can start firmware updates and downgrades via the Web page: ¢ ¢ Settings Management Firmware Update Regular updates to the base firmware and the provider profile for your VoIP connections (general provider data) are made available on an Internet configuration server.

  • Page 111: Customer Service & Assistance

    Customer Service & Assistance Customer Service & Assistance Questions? For rapid assistance, refer to this user guide or visit www.gigaset.com/pro. The trade outlet where you bought your PABX will be happy to help with further ques- tions relating to your Gigaset Professional PABX.
  • Page 112 ¥ 2. If File not readable is displayed, the firmware file may be invalid. Use only the firmware available on the preconfigured Gigaset configuration server. 3. If Server not accessible is displayed, the download server may not be accessible. ¥...

  • Page 113: Information On Operating Gigaset Voip Telephones With Routers With

    Network Address Translation (NAT) In general no special telephone or router configuration is required when operating a Gigaset VoIP phone with NAT router. The configuration settings described in this section are only necessary if you encounter one of the following problems.
  • Page 114 Local port The SIP and RTP port numbers set on the phone. In the new firmware version for Gigaset VoIP telephones, you can set a RTP port range. In this case, you must also define corresponding port forwarding for this range.

  • Page 115: Voip Status Codes

    Customer Service & Assistance VoIP status codes In the following tables you will find the meaning of the most important VoIP status codes and messages. Status code Meaning 0x31 IP configuration error: IP domain not entered. 0x33 IP configuration error: SIP username (Authentication ) not entered.
  • Page 116 Customer Service & Assistance Status code Meaning 0x415 Query format is not supported. 0x416 URI is faulty. 0x420 Incorrect ending 0x421 Incorrect ending 0x423 The requested service is not supported by the VoIP provider. 0x480 The dialled number is temporarily unavailable. 0x481 The recipient is not available.
  • Page 117 Customer Service & Assistance Status code Meaning 0x504 Time limit exceeded at the gateway 0x505 The server rejects the query because the indicated version number of the SIP protocol does not concur with at least the version that is used by the server or SIP device involved in this query.

  • Page 118: Checking Service Information

    Informs the service employees of the base settings (in hex diagram), e.g., the number of registered handsets, repeater mode. Variant (digits 1 to 2), Version of the phone's firmware (digits 3 to 5). Gigaset.net number Device number of the base. This contains additional information for the serv- ice employee. Unlock system (only if the device has been locked by the provider) §OK§...

  • Page 119: Environment

    Environment Our environmental mission statement We, Gigaset Communications GmbH, bear social responsibility and are actively commit- ted to a better world. Our ideas, technologies and actions serve people, society and the environment. The aim of our global activity is to secure sustainable life resources for humanity.

  • Page 120: Appendix

    Country-specific requirements have been taken into consideration. We, Gigaset Communications GmbH, declare that this device meets the essential require- ments and other relevant regulations laid down in Directive 1999/5/EC.

  • Page 121: Specifications

    Appendix Specifications Base power consumption In standby mode: approx. 1.2 W During a call: approx 1.3 W General specifications Interfaces Ethernet DECT standard Supported GAP standard Supported No. of channels 60 duplex channels Radio frequency range 1880–1900 MHz Duplex method Time multiplex, 10 ms frame length Repeat frequency of the transmission 100 Hz...

  • Page 122: Glossary

    Glossary Glossary ADSL Asymmetric Digital Subscriber Line Special form of DSL. Application Layer Gateway NAT control mechanism of a router. Many routers with integrated NAT use ALG. ALG lets the data packets in a VoIP connec- tion pass and adds the public IP address of the secure private network. The router's ALG should be deactivated if the VoIP provider offers a STUN server or an outbound proxy.
  • Page 123 Glossary Client Application that requests a service from a server. Codec Coder/decoder Codec is a procedure that digitises and compresses analogue voice before it is sent via the Internet, and decodes – i.e., translates into analogue voice – digital data when voice packets are received.
  • Page 124 You can specify the IP address of the primary/secondary DNS server. See also: DynDNS. Domain name Name of one (of several) Web server(s) on the Internet (e.g., gigaset.com). The domain name is assigned to the relevant IP address by DNS. DSCP...
  • Page 125 Glossary DynDNS Dynamic DNS Domain names and IP addresses are assigned via DNS. For Dynamic IP addresses this service is enhanced with "Dynamic DNS". This permits the use of a network component with a dynamic IP address as a Server on the Internet.
  • Page 126 Glossary G.711 a law, G.711 μ law Standard for a Codec. G.711 delivers very good voice quality that corresponds to that in the ISDN network. As there is little compression, the necessary bandwidth is around 64 kbit/s per voice connection, but the delay caused by coding/decoding is only approx. 0.125 ms. "a law"...
  • Page 127 Glossary HTTP proxy Server via which the Network subscribers can process their Internet traffic. Uses one Infrastructure network to connect several Network subscribers. All data sent to the hub by one network subscriber is forwarded to all network subscribers. See also: Gateway, Router. IEEE Institute of Electrical and Electronics Engineers International body that defines standards in electronics and electrical engineering,...
  • Page 128 Glossary Local Area Network Network with a restricted physical range. A LAN can be wireless (WLAN) and/or wired. Local IP address The local or private IP address is the address for a network component in the local net- work (LAN). The network operator can assign any address they want. Devices that act as a link from a local network to the Internet (gateway or router) have a public and a private IP address.
  • Page 129 Glossary Network Group of devices. Devices can be connected in either wired or wireless mode. Networks can also differ in range and structure: – Range: Local networks (LAN) or wide-area networks (WAN) – Structure: Infrastructure network or ad-hoc network Network subscriber Devices and PCs that are connected to each other in a network e.g., servers, PCs and phones.
  • Page 130 Glossary Protocol Describes the agreements for communicating within a Network. It contains rules for opening, administering and closing a connection, about data formats, time frames and possible error handling. Proxy/Proxy server Computer program that controls the exchange of data between Client Server computer networks.
  • Page 131 Glossary Read Only Memory A type of memory that can only be read. Router Routes data packets within a network and between different networks via the quickest route. Can connect Ethernet networks and WLAN. Can be a Gateway to the Internet. Routing Routing is the transfer of data packets to another subscriber in your network.
  • Page 132 Glossary STUN Simple Transversal of UDP over NAT NAT control mechanism. STUN is a data protocol for VoIP telephones. STUN replaces the private IP address in the VoIP telephone data packets with the public address of the secure private network. To control data transfer, a STUN server is also required on the Internet.
  • Page 133 Glossary Uniform Resource Identifier Character string for identifying resources (e.g., e-mail recipient, http://gigaset.com, files). On the Internet, URIs are used as a uniform identification for resources. URIs are also described as SIP addresses. URIs can be entered in the phone as a number. By dialling a URI, you can call an Internet subscriber with VoIP equipment.

  • Page 134: Accessories

    Accessories Accessories Gigaset handsets Upgrade your Gigaset to a cordless PABX: Gigaset SL610H PRO handset 1.8“ TFT colour display Ergonomic keypad with adjustable illumination and keypad protection Headset connection via Bluetooth® or 2.5 mm jack Bluetooth® and mini USB Directory for 500 vCards...
  • Page 135 Accessories Gigaset SL400 handset Genuine metal frame and keypad High-quality keypad illumination 1.8´´ TFT colour display Bluetooth® and mini USB Directory for 500 vCards Talk/standby time of up to 14 h/230 h Large font for call lists and directory Brilliant sound quality in speaker mode: 4...
  • Page 136 Accessories Gigaset SL78H handset Illuminated graphic colour display (256k colours) Illuminated keypad Handsfree operation Polyphonic ringtone melodies Directory for approx. 500 entries Caller pictures PC interface e.g., for managing directory entries, ringtones and screensavers Bluetooth Room monitor www.gigaset.com/gigasetsl78h Gigaset handset...
  • Page 137 All accessories and batteries are available from your phone retailer. Use only original accessories. This will avoid possible health risks and personal injury, and also ensure that all the relevant regulations are complied with. Compatibility For more information on handset functions in relation to Gigaset bases, please visit: www.gigaset.com/compatibility...

  • Page 138: Mounting The Base On The Wall

    Mounting the base on the wall Mounting the base on the wall...

  • Page 139: Index

    Index Index Call costs, see Making cost-effective calls Call display ......Access code ..name from online directory .
  • Page 140 ......DSLAM Gigaset HDSP, see HDSP ....
  • Page 141 Index Global IP address ..... assigning ......
  • Page 142 Ringback ..PABX Gigaset T500/T300 PRO ..when the call is not answered ..... . .
  • Page 143 Index ....... . Transmission Control Protocol ..
  • Page 144 Index Wide Area Network ....Withholding ....phone number display .
  • Page 145 A31008-M2217-R101-3-7619...

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