Honeywell 720P User Manual page 77

installed on your computer
Internet Explorer displays the
following message: "Your current
security settings prohibit
downloading ActiveX controls".
The device work locally but not
externally.
The unreadable characters are
displayed.
Frame rate is slower than the
setting.
Blank screen or very slow video
when audio is enabled.
Image Transfer on e-mail or FTP
does not work.
Pan/Tilt does not work. (including
Click to Center and Preset
Positioning)
Pan/Tilt does not work smoothly.
The focus on the Camera is bad.
The color of the image is poor or
strange.
Image flickers.
Noisy images occur.
entry for the file "IPCamera Control". The status column should show
"Installed". If the file is not listed, make sure your Security Settings in Internet
Explorer are configured properly and then try reloading the device's home
page. Most likely, the ActiveX control did not download and install correctly.
Check your Internet Explorer security settings and then close and restart
Internet Explorer. Try to browse and log in again.
Setup the IE security settings or configure the individual settings to allow
downloading and scripting of ActiveX controls.
• Might be caused from the firewall protection. Check the Internet firewall with
your system or network administrator. The firewall may need to have some
settings changed in order for the device to be accessible outside your LAN.
• Make sure that the device isn't conflicting with any other web server running
on your LAN.
• Check the configuration of the router settings allow the device to be accessed
outside your local LAN.
• Check the bandwidth of Internet connection. If the Internet bandwidth is lower
than target bit rate, the video streaming will not work correctly.
Use the operating system of the selected language. Set the Encoding or the
Character Set of the selected language on the Internet Explorer.
• The traffic of the network and the object of the image affect the frame rate.
The network congestion causes frame rate slower than the setting.
• Check the bandwidth of Internet connection. If the Internet bandwidth is lower
than target bit rate, the video streaming will not work correctly.
• Ethernet switching hub can smooth the frame rate.
• Your connection to the device does not have enough bandwidth to support a
higher frame rate for the streamed image size. Try reducing the video
streaming size to 160x120 or 320x240 and/or disabling audio.
• Audio will consume 32 kbps. Disable audio to improve video. Your Internet
connection may not have enough bandwidth to support streaming audio from
the device.
• Default Gateway and DNS server address should be set up correctly.
• If FTP does not work properly, ask your ISP or network administrator about
the transferring mode of FTP server.
• Click [Refresh] on the Internet Explorer when the communication stops with
the device. The image will refresh.
• Other clients may be operating Pan/Tilt.
• Pan/Tilt operation has reached the end of corner.
There may be a slight delay when you are using the Pan/Tilt feature in
conjunction with streaming audio and video. If you find that there is a
significant delay while panning or tilting the camera, try disabling the audio
streaming and/or reducing the video streaming size.
Video quality of the device
• The lens is dirty or dust is attached. Fingerprints, dust, stain, etc. on the lens
can degrade the image quality.
• Adjust White Balance.
• To insure the images you are viewing are the best they can be, set the
Display property setting (color quality) to 16bit at least and 24 bit or higher if
possible within your computer.
•The configuration on the device image display is incorrect. You need to adjust
the image related parameters such as brightness, contrast, hue and
sharpness properly.
• Wrong power line frequency makes images flicker. Make sure the 50 or 60Hz
format of your device.
• If the object is dark, the image will flicker. Make the condition around the
Camera brighter.
The video images might be noisy if the device is located in a very low light
environment. Make the condition around the camera brighter or turn the IR
LED on.
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