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10. Appendix B: Troubleshooting & Frequently
Asked Questions
Question
The video and audio codec is
adopted in the device.
The maximum number of users
access the device simultaneously.
The device can be used outdoors
or not.
Power LED does not light up.
The network cabling is required
for the device.
The device will be installed and
work if a firewall exists on the
network.
The username and password for
the first time or after factory
default reset
Forgot the username and
password
Forgot the IP address of the
device.
IP Wizard II program cannot find
the device.
Features
The device utilizes H.264, MPEG4 and MJPEG triple compression to providing
high quality images. Where H.264 and MPEG4 are standards for video
compression and JPEG is a standard for image compression.
The audio codec is defined as G.711/G.726 for RTSP streaming.
The maximum number of users is limited to 20. However, it also depends on
the total bandwidth accessed to this device from clients. Therefore, the actual
number of connected clients is varying by streaming mode, settings of
resolution, codec type, frame rate and bandwidth. Obviously, the performance
of the each connected client will slow down when many users are logged on.
The device is weatherproof.
Install this device
• Check and confirm that the DC power adaptor, included in packaged, is used.
Secure the power connector and re-power it on again.
• If the problem is not solved, the device might be faulty. Contact your dealer
for further help.
The device uses Category 5 or better UTP cable allowing 10 Base-T, 100
Base-TX, or 1000 Base-T networking.
If a firewall exists on the network, port 80 is open for ordinary data
communication. The HTTP port and RTSP port need to be opened on the
firewall or NAT router.
Username = admin and Password = admin.
Note that it's all case sensitivity.
Follow the steps below.
1.
Restore the factory default setting by pressing and holding down more
than 5 seconds on the device.
2.
Reconfigure the device.
Check IP address of device by using the IPWizard II program or by UPnP
discovery.
• Re-power the device if cannot find the unit within 1 minutes.
• Do not connect device over a router. IPWizard II program cannot detect
device over a router.
• If IP address is not assigned to the PC which running IPWizard II program,
then IPWizard II program cannot find device. Make sure that IP address is
assigned to the PC properly.
• Antivirus software on the PC might interfere with the setup program. Disable
the firewall of the antivirus software during setting up this device.
• Check the firewall setting of your PC or Notebook.
Answer or Resolution
Honeywell
69
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