Troubleshooting - Hitachi RZ-W2000YH Operating Instructions Manual

Non-water supply auto steamer
The non-water supply auto steamer collects the steam during cooking as distilled water and emits it as steam during cooking,
warming, and reheating to bring out the taste of the rice and keep it moist. (There is no need to add water.)
Condensation
holding areas
Plate Inner lid
●
The amount of water that collects in the non-water supply auto steamer differs depending on the menu, amount of rice being cooked, the
amount of adjustment of the water level, etc.
●
When 1 mL of water in the non-water supply auto steamer has evaporated, it creates approximately 1600 mL of steam. During steaming the
vent is closed to trap the steam and sufficiently fill the inner pot with steam.
●
If the plate is not attached, the humidifying effect of the steam will not be obtained.
●
After cooking (steaming) is finished and during Keep Warm, the rice is kept moist by the steam, so condensation also forms on the surface of
the non-water supply auto steamer, but this is not a malfunction. In addition, when the lid is opened, the condensation runs down into the
condensation holding areas. This condensation has no effect on the quality of the rice during cooking or Keep Warm, but if it concerns you,
you can wipe it off with a cloth.
●
Remove and wash the inner lid and plate each time after cooking.
(To prevent food debris on these parts from drying and discoloring.) (To prevent too much water from collecting and getting on the rice when
not keeping it warm.)
●
To care for the rice cooker, wait for it to cool down and then use a sponge or soft cloth, etc. to wipe it. Do not use a scrubber made of plastic
or other material.
(Using a scrubber could scratch the fluorine coating.)
If there is condensation on the plate immediately after cooking
●
Condensation collects on the inner lid and other plate immediately after cooking to keep the surface of the rice from drying. If the
condensation concerns you, increase the steaming time and switch to a mode that reduces the condensation. Once the mode is switched, the
setting is remembered until you switch back to the original mode.
1
Press to make "VARIETY" flash.
Flashes
2
Press to make "STEAM" flash.
Flashes
3
Continue pressing for 5 seconds.
The switch over is completed when the buzzer
sounds and " " is displayed for 2 seconds.
4
Press .
●
Pressing it again will switch back to the original mode.
In this case, " " is displayed.
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Caution
●
Wait for the inner lid to cool before
removing it.
●
Wait for the plate to cool before removing it.
(Hot water could drip from it.)
●
Do not touch hot components, such as
the inner pot, inner lid, plate, or steam cap
during or immediately after use.
Contact
prohibited
Flashes
●
The menu that was selected
last time flashes and the time
that was set lights up.
Lights up
Flashes
Flashes
When switching to a mode
Flashes
that reduces the condensation
●
Approximately 5 more minutes will
be required for cooking.
●
It will reduce the amount of water
Flashes
that collects in the plate.
●
The rice cooker is pressurized and
has strong seal, so there will be
some condensation even when
switching to a mode that reduces
the condensation.

Troubleshooting

If This Happens
●
Soft
Amount of rice and adjusting the amount of water
●
Sticky
●
Measure the rice by using the measuring cup provided and do not exceed the amount of
●
Hard
rice that can be cooked for the particular cooking method.
●
Hard core ●
When the rice is soft, reduce the amount of water, and when the rice is hard, increase the
●
Watery and not
amount of water.
●
Reduce the amount of water when using the timer.
fully cooked
(This prevents the rice from becoming too soft because it absorbs too much water.)
●
Uneven cooking
Washing the rice
●
In case of white rice, wash it until the water stays clear.
●
In case of rinse-free rice, wash the rice if the water is cloudy, and then swill the rice to let
the rice and water sit for a while.
Water used to wash and cook the rice
●
Wash the rice with cold water but not warm or hot water. (It will make the rice sticky.)
●
Cooking with water with high alkalinity could cause the rice to become sticky or turn yellow.
Also, cooking the rice in hard water (mineral water, etc.) could cause the rice to become
crunchy or hard. Adjust the amount of water for your preference.
Stirring the rice
●
Stir the rice as soon as it finishes cooking.
(This prevents the excess steam from making the rice sticky or making it smelly.)
The bottom of the inner pot or the temperature sensor is dirty
●
Remove any debris.
Interrupting cooking
●
If cooking is interrupted because the "CANCEL" button was pressed, the power cord was
unplugged, there was a power outage, etc., the rice might not be cooked properly thereafter.
Power supply
●
Using an extension cord or simultaneously plugging other electric devices into the same
power outlet could cause the voltage to drop and prevent the rice from cooking properly.
Do not use an extension cord and only plug the rice cooker into the power outlet.
●
Scorching Cooking white rice at a high temperature could cause it to be lightly
browned and other rice could be scorched brown. This is not a
malfunction.
Washing the rice
●
In case of white rice, wash it until the water stays clear.
●
In case of rinse-free rice, wash the rice if the water is cloudy, and then swill the rice to let
the rice and water sit for a while.
The bottom of the inner pot or the temperature sensor is dirty
●
Remove any debris.
Check the cooking method.
●
If the rice is cooked without selecting the "1-2person" program when cooking a small
amount of rice (up to 2 cups), the rice may be cooked for a longer time which could lightly
brown the bottom of the rice. Select the "1-2person" program when cooking a small
amount of rice.
Please check the following points
before calling for service.
Check This
P.16, 19, 21
P.16
P.16
P.27, 28
P.18, 20
P.16
P.27, 28
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