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Philips Consumer Communications
CUSTOMER SERVICES
Author
: Fabrice Tant
Approval : Jean Pierre Hollande
Operational Manager
11.5
Buzzer problems
Buzzer tone can be checked with the test SIM card by pressing keys 1 and
- If it does not sound properly, change the buzzer. If the failure can't be found out then send the mobile to
repair.
11.6
No sound in Loudspeaker
- Check microphone and earpiece, change them if necessary. If the failure can not be found out, then send
the mobile to repair.
11.7
Communications problems
- Sound quality can be checked in audio loop test (sound distortion, whistling, echo, ...)
- If the mobile passes the radio test successfully, we can assume that the phone is working properly. The
customer must check the coverage area of his network operator or that he is not using the phone in a radio
shadow
(outside the coverage area, in a tunnel or between tall buildings, ...)
- If the mobile does not pass the radio test send the mobile for repair.
11.8
Defective antenna
- If the antenna is broken or curved => replace it
11.9
Keyboard problems
-The keyboard can be checked with the test SIM card.
- If a key or a row is not responding, check the keyboard, change it if necessary. If the failure cannot be
found out, send the mobile to repair.
11.10 Can't send SMS messages
- Check the center number. Maybe it is empty or wrong.
PCC/VY/691/E/TCD188LVL2/0026/TF/MLD
SERVICE REPAIR SUPPORT
PROCEDURE
PHILIPS
PCC/VY/691/E/TCD188LVL2/0026/TF/MLD
Creation
Date : 26/06/2000
Page : 26 of 30
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