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Philips Consumer Communications
CUSTOMER SERVICES
Author
: Fabrice Tant
Approval : Jean Pierre Hollande
Operational Manager
11.0
Solutions in case of problem during tests
If for any reason the phone needs to be disassembled to fix a defect detected during the test
procedure, a complete functional test and a RF test must be done.
11.1
The mobile does not switch on
- Check the tactile feeling of the ON/OFF button.
- Remove the battery. Check that both phone and battery contacts are not damaged.
- Clean the contacts.
- Plug the battery again, to be sure that it is securely fitted. Charge the mobile until the icon has stopped
flashing.
Then unplug it from the charger and try to switch the mobile on.
If it's still not switching on, try to fix the mobile. If the failure can't be found out then send the mobile to repair.
11.2
Charge does not start or no charger detection
- Check the charger contacts for dust or missing pins.
- Check the mobile connector.
- Remove the battery. Check that both phone and battery contacts are not damaged.
- Check the charger individually with a reference mobile. If the charger is working properly try to charge the
customer mobile with a reference battery.
If neither the battery, nor the charger is to be incriminated, send the mobile for repair.
11.3
The display show "No SIM card. Please insert your SIM card." Or "SIM FAILURE"
- If the SIM card cannot be inserted, check for any foreign part and try to remove it.
- Check the SIM card connector. All contacts must be at the same level. Examine that no dust is present on
the connector contacts and on the SIM card contacts. If the SIM card connector is defective change it
- If the test SIM card can be detected but the message "SIM Failure" remains with customer card, his card
must be damaged. Ask the customer to contact his network operator.
Otherwise send the mobile to repair
11.4
Display problems
Contrast, icons and matrix of the display can be checked with the test SIM card by pressing keys 5, 6 and 7.
If everything is working in test configuration that means that a phone setting is disable or not suitable. It can
be solved in the phone menu.
Change the LCD if necessary (not for small scratches).
Otherwise send the mobile to repair
PCC/VY/691/E/TCD188LVL2/0026/TF/MLD
SERVICE REPAIR SUPPORT
PROCEDURE
PHILIPS
PCC/VY/691/E/TCD188LVL2/0026/TF/MLD
Creation
Date : 26/06/2000
Page : 25 of 30
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