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How to View Missed, Received and Placed Calls
1. Press the setup key. The setup key is the button with the "document" symbol.
2. Use the blue directional pad to scroll down and select Call History, then press the Select key.
3. Select the desired call history option: Redial List, Answered calls, or Missed Calls.
4. Press Select to display call history list.
Voicemail Features
Accessing Voicemail
You can access your voicemail from:
Your phone
1. Lift the handset.
2. Press the messages button. The messages key is the button with the "envelope" symbol.
3. Enter your VM password then press #.
Initial Login to Voicemail Box
1. Enter your Voicemail PIN and then the # key.
2. Enter a new Voicemail PIN at the prompt.
3. Re-enter your Voicemail PIN at the prompt.
4. Record your name at the prompt.
5. Press #.
Please Note: It is not necessary to record a customized busy no answer greeting. If you wish to do so,
follow the prompts below. If not, your initial login process is complete and you may hang up at this time.
Recording Voicemail Greeting
Record Your No Answer Greeting
1. Access your voicemail (see Accessing Voicemail).
2. Press 1 for mailbox options.
3. Press 3 to record your No Answer Greeting.
4. Follow the prompts for recording, reviewing and accepting the recording.
Any phone outside your office
1. Dial your phone number.
2. Press * when you hear your message.
3. Enter your VM password then press #.
Voicemail to Email
To send a copy of your voicemails to an email address:
1. Login to
http://businessvoip.touchtone.net/
2. Select Messaging from the Options, then select Voice Management.
3. Towards the bottom of the page, in the Additionally...: section, click on the check box that says E-
mail a carbon copy of the message to _______ and enter your email address in the box.
4. Click on Apply or OK button.
To send your voicemail to an email address without storing a copy on your IP Phone:
1. Login to
http://businessvoip.touchtone.net/.
2. Select Messaging from the Options, then select Voice Management.
3. Towards the middle of the page, in the When a message arrives...: section, click on the radio button
that says Forward it to this e-mail address: and enter your email address in the box.
4. Click on Apply or OK button.
Voicemail Controls
Press the following keys to access voicemail controls.
1 Access Voicemail Box
1 Plays Messages (see Play Messages Options)
2 Record Busy Greeting
3 Record No Answer Greeting
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