Page 1 www.voicesonic.com Phone 877-289-2829 Technical Manual Supports DBS 576HD Version 5.0 DBS 576 - Version 5.0 Issued September 2001 Before attempting to operate the DBS 576HD, please read these instructions completely.
Page 2 Panasonic Telecommunication Systems Company (PTSC). Every effort has been made to ensure the accuracy of this document. However, due to ongoing product improvements and revisions, Panasonic cannot guarantee the accuracy of printed material after the date of publication nor can it accept responsibility for errors or omissions.
Page 3: Table Of Contents
Contents Chapter 1. About This Manual ......1-1 Chapter 2. List of Features ....... . 2-1 Chapter 3.
Page 4 Contents Section 700 - Operation Automatic Day/Night Mode ..........3-26 Digital Pad .
Page 5 Voice Mail ............3-58 PanaVOICE -- Panasonic’s Digital Voice Mail System ......3-58 Third-Party Voice Mail Support .
Page 6 Contents Section 700 - Operation Chapter 5. Key Telephone Features......5-1 Key Telephone ........... . 5-4 Absence Message .
Page 7 Section 700 - Operation Contents Handsfree Operation ..........5-52 Headset Operation .
Page 8 Contents Section 700 - Operation Absence Message ..........6-3 Account Codes.
Page 9 Section 700 - Operation Contents Speed Dial Linking ........... . 6-45 Station Lockout .
Page 10 Contents Section 700 - Operation Offhook Signaling ..........7-30 Offhook Voice Announce .
Page 11: Chapter 1. About This Manual
Chapter 1. About This Manual If you are using this manual for a single System, make note of its software version in the following table. This information may be referenced by technicians or owners of the System. Software version information for systems shipped with this document CPC Model: Software Version: Organization...
Page 12 Chapter 7. SLT Features Section 700 - Operation Related Programming Lists the programming subsystems associated with the feature Considerations Provides details on feature interactions and limita- tions Abbreviation List Automatic Call Distributor Automatic Route Selection BGM Background Music Busy Lamp Field Basic Rate Interface Digital Business System CFWD Call Forward...
Page 13: Chapter 2. List Of Features
Chapter 2. List of Features This chapter contains the following tables which list the features available with the system: Table Page System Features Maintenance Features Extension Features 576-50-700 DBS 576HD (USA) issued September 2001...
Page 14 Chapter 7. SLT Features Section 700 - Operation Table 1. System Features Topic Page AEC Disconnect Attendant Groups Automatic Call Distributor Automatic Route Selection Automatic Trunk to Trunk Transfer Background Music/MOH Separation Battery Backup Call Progress Tones Caller ID Caller ID Alpha Tagging 3-10 Centrex/PBX Compatibility 3-11...
Page 15 Section 700 - Operation Chapter 7. SLT Features Topic Page 3-47 Power On Maintenance 3-47 Programming Devices 3-48 QSIG ISDN Lines 3-49 Ringing Modes 3-52 System Speed Dial TRS Override 3-52 Station Message Detail Recording 3-55 T1 Line 3-56 Toll Restriction Service 3-56 Trunk Access Groups 3-57...
Page 16 Chapter 7. SLT Features Section 700 - Operation Table 3. Extension Features Topic Page Absence Message Account Codes Attendant Group Calls Auto Repeat Dial 5-10 Background Music 5-11 Busy Override 5-12 Callback Request 5-14 Call Forwarding 5-18 Call Hold 5-21 Call Hold 5-23 Call Pickup...
Page 17 Section 700 - Operation Chapter 7. SLT Features Topic Page 5-64 Offhook Signaling 5-65 Offhook Voice Announce 5-67 One-Touch Keys 5-69 Onhook Dialing 5-70 Paging 5-72 Reset Call 5-72 Ringing Line Preference 5-73 Room Monitoring 5-75 Silent Monitor 5-77 Speed Dialing 5-87 Station Lockout 5-89...
Page 18 Chapter 7. SLT Features Section 700 - Operation This page intentionally left blank. DBS 576HD (USA) issued September 2001 576-50-700...
Page 19: Chapter 3. System Features
Chapter 3. System Features System Features are either available on a system-wide basis or aid in the overall administration of the System. This chapter contains detailed descriptions of the following System Features: Topic Page AEC Disconnect Attendant Groups Automatic Call Distributor Automatic Route Selection Automatic Trunk to Trunk Transfer Background Music/MOH Separation...
Page 20 Chapter 7. SLT Features Section 700 - Operation Topic Page Daylight Saving Time 3-22 Day/Night System Mode 3-23 Manual Day/Night Mode 3-24 Automatic Day/Night Mode 3-26 Digital Pad 3-27 Direct Inward System Access 3-28 Distinctive Ringing 3-29 Door Box 3-29 Door Box Sensor 3-30 Extension Interface...
Page 21: Aec Disconnect
Virtual Port used for Floating Hold 3-58 Virtual Port used for Virtual Extension 3-57 Voice Mail 3-58 PanaVOICE -- Panasonic’s Digital Voice Mail System 3-58 Third-Party Voice Mail Support 3-59 AEC Disconnect Description This feature allows the System to send a disconnect signal of 1 second to an analog device indicating that the calling party has hung up (terminated the call).
Page 22: Attendant Groups
Chapter 7. SLT Features Section 700 - Operation Related Programming • FF3-0: Loop Disconnect Signal Considerations • The 1 second time duration of the disconnect signal is fixed. (It cannot be changed.) Attendant Groups Description An attendant phone is often used as a central answering point for other extensions. In addition, attendant phones frequently have special capabilities for monitoring and programming extensions.
Page 23: Automatic Call Distributor
Section 700 - Operation Chapter 7. SLT Features • Extension calls • Private network attendant calls • Call reversion • Call forwarded to Attendant Hunt Group Automatic Call Distributor Description The System provides an optional Automatic Call Distributor (ACD) for efficient presentation, handling, and management of incoming calls to one or more groups of specialized users.
Page 24: Automatic Route Selection
Chapter 7. SLT Features Section 700 - Operation • Wrap Mode which allows an agent to complete any paperwork before becoming available to take another call. Hardware Requirements • See Section 520 - Built-In ACD Reference Manual. Related Programming • See Section 520 - Built-In ACD Reference Manual.
Page 25: Automatic Trunk To Trunk Transfer
Section 700 - Operation Chapter 7. SLT Features Automatic Trunk to Trunk Transfer Description The System can be set to automatically transfer trunk calls out to another trunk without requiring the call to be answered internally. This transfer may be either trunk based or extension based (i.e., call forward outside).
Page 26: Battery Backup
Chapter 7. SLT Features Section 700 - Operation Battery Backup Description When backup batteries are installed, the System will continue to operate in the event of a power failure. If using Battery Backup, backup batteries must be installed in each cabinet. A fully loaded System will operate at least 15 minutes with the DBS 576HD.
Page 27: Caller Id
Section 700 - Operation Chapter 7. SLT Features Caller ID Description A properly equipped system supports Caller ID, a service offered by the network telephone service provider. The CO sends calling number information to the system after the first ring. Users with display telephones can see Caller ID information as incoming calls ring at their extension.
Page 28: Centrex/Pbx Compatibility
Chapter 7. SLT Features Section 700 - Operation Hardware Requirements • ISDN (PRI = VB-44540, BRI = VB-44530) • FF1-0-01: System (Alpha Tagging) Considerations • The system may be set to display Caller ID in one of two priorities as follows: Priority Choice 1 •...
Page 29: Class Of Service
Section 700 - Operation Chapter 7. SLT Features Class of Service Description A Class of Service (COS) allows or restricts access to a group of features or functions. For instance, an Extension COS may allow Call Forwarding features. In the System, both extensions and trunks use classes of service.
Page 30: Class Of Service - Ext/Ext Restriction
Chapter 7. SLT Features Section 700 - Operation Class of Service - Ext/Ext Restriction Ext/Ext Restriction COS allows or restricts calls placed to other extensions based upon the Extension COS. Each Extension COS is programmed to either originate or not originate calls to another Extension COS.
Page 31 Section 700 - Operation Chapter 7. SLT Features Class of Service Features Auto Repeat Dial (Allow/Restrict) DND Set/Clear (Allow/Restrict) DND Set/Clear (Other) (Allow/Restrict) Call Forward/All Calls (Allow/Restrict) Call Forward/No Answer (Allow/Restrict) Call Forward-Busy (Allow/Restrict) Call Forward (Other) (Allow/Restrict) User Maintenance Log-in (Allow/Restrict) Priority Message Waiting Send (VM) (Allow/Restrict) Message Waiting Send (Allow/Restrict) System Mode Switch (Allow/Restrict)
Page 32: Class Of Service - T1 Trunk Ring Back Service Tone
Chapter 7. SLT Features Section 700 - Operation Class of Service Features On-Hook Park 52-54 Not Used Station Lockout (Own) Station Lockout (Other) Absence Message Set UNA Pickup Intercom Ring Tone at CO (Version 2.0 or higher) BGM Access CFD Setting For a PDN By Pressing the NPDN Busy Override Silent Monitor Initiate Silent Monitor Receive...
Page 33: Class Of Service - Extension (Station) Timers
Section 700 - Operation Chapter 7. SLT Features Hardware Requirements • Related Programming • FF1-0-04: Class of Service Trunk/Tie • FF1-0-11: Trunk-Trunk Restriction Considerations • Class of Service - Extension (Station) Timers Prior to CPC Version 2.0, timers related to certain extension functions such as the Hold Recall Timer were only available on a system-wide basis.
Page 34: Co Ringing Types
Chapter 7. SLT Features Section 700 - Operation CO Ringing Types Description Several types of CO ringing are available for the System including the following: • Direct Inward Dialing (DID) Ringing • Direct In Line (DIL) Ringing • Direct Inward System Access (DISA) Ringing •...
Page 35: Dil Ringing
Section 700 - Operation Chapter 7. SLT Features DIL Ringing DIL Ringing allows calls on a specific CO line to be directed to ring a specific extension, System Speed Dial (SSD) number (for redirecting calls out), and hunting group. This can be very useful when a trunk is dedicated to a specific person or purpose. However, this can be a more expensive use of the line since it has a more limited use.
Page 36: Dil Delayed Incoming Ring Enhancement
Chapter 7. SLT Features Section 700 - Operation DIL Delayed Incoming Ring Enhancement Version 3.5 and higher Prior to Version 3.5, a DIL call that was not answered by the Immediate Ringing extension was simultaneously passed to all other extensions in the MCO if Delayed Ringing was set. Beginning with Version 3.5, an incoming DIL call that is not answered can be passed to a single Delayed Ring destination or to all extensions with an MCO key that includes the incoming trunk.
Page 37: Disa Ringing
Section 700 - Operation Chapter 7. SLT Features DISA Ringing DISA Ringing (which is related to the DISA feature) allows a CO trunk specified as a DISA CO trunk to ring and give off-site users dial-in access to the System. Once the DISA trunk is accessed, the user receives dial tone and may dial an extension.
Page 38: Co Trunk Interface - Did
Chapter 7. SLT Features Section 700 - Operation CO Trunk Interface - DID The DID feature allows an extension to have a dedicated direct number. The dedicated number allows calls to be made directly to the extension, without the caller going through the attendant. The DID number may have from 1 to 4 digits (typically 4).
Page 39: Co Trunk Interface - Isdn-Pri
Chapter 7. SLT Features Considerations • A DSU is required (not available from Panasonic). CO Trunk Interface - ISDN-PRI The System supports ISDN-PRI with the VB-44540 ISDN PRI Interface unit. The VB-44540 is a T/S- Point ISDN-PRI that supports 23 B (bearer) channels and 1 D (data) channel (23B + D; 1544kbps).
Page 40: Data Security
Chapter 7. SLT Features Section 700 - Operation Hardware Requirements • API Card Related Programming • Considerations • Data Security Description If you are using a line for data (modem connections, etc.), Data Security makes it possible to prevent interruptions. Data Security can be implemented for either all phone use or outside line use. Hardware Requirements •...
Page 41: Day/Night System Mode
Section 700 - Operation Chapter 7. SLT Features Considerations • Daylight Saving Time can only be enabled or disabled in system programming. See Section 400: Programming for more information. Day/Night System Mode Description Day/Night System Mode enables you to switch the System between two Day modes and a Night mode.
Page 42: Manual Day/Night Mode
Chapter 7. SLT Features Section 700 - Operation BUILT-IN SYSTEM VOICE RING ATTENDANT MODE PROCESSING UNIT Night 1 Night TRS Mode Night Ring Pattern Night Attend. Group Night 1 Message (Same for Night 1, (Same for Night 1, (Same for Night 1, and 2) and 2) and 2)
Page 43 Section 700 - Operation Chapter 7. SLT Features Operation To switch Day/Day 2/Night modes using Feature Access Codes (CPC Ver. prior to 2.0): Switch Mode Procedure Indication Toggle Day 1, 1. Press the ON/OFF key. Intercom dial tone Day 2, and Night ON/OFF LED lights Modes 2.
Page 44: Automatic Day/Night Mode
Chapter 7. SLT Features Section 700 - Operation Switch Mode Procedure Indication Day 2 Mode 1. Press the ON/OFF key. Intercom dial tone ON/OFF LED lights 2. Enter 761 for the Day 2 Feature code. 3. Press the ON/OFF key ON/OFF LED goes off Green LED lights Night 1 Mode...
Page 45: Digital Pad
Section 700 - Operation Chapter 7. SLT Features operate in the automatic mode for those days. The System will stay in the same mode for the period. The mode may be manually changed at any time. For instance, the System can be set to automatically enter Day 1 mode at 8:00 a.m. on weekdays and enter Night mode at 5:00 p.m.
Page 46: Direct Inward System Access
Chapter 7. SLT Features Section 700 - Operation Direct Inward System Access Description Direct Inward System Access (DISA) gives off-site users dial-in access to the System. You access DISA from an outside location by entering a digit number assigned to a DISA trunk. For security reasons, 16 incoming DISA ID codes/TRS class can be assigned.
Page 47: Distinctive Ringing
Hardware Requirements • The door box requires a Door Box Adaptor (VB-43701), Door Box (VA-43705), and Door Opener. Door openers are not sold by Panasonic; however, they can be purchased from an electronics dealer. • Up to 2 Door Boxes can be connected to a Door Box Adaptor and utilize the same trunk.
Page 48: Door Box Sensor
The sensor is a device that detects when a circuit is opened or closed. Sensors can be used to detect events such as the opening of windows or doors. When the sensor is tripped, a tone sounds at a designated extension. Sensors are not sold by Panasonic; however, they can be purchased separately from an electronics dealer.
Page 49: Analog Device Capability
DSLT (VB-41200) In addition to the above Digital Key Telephone models, the System supports the complete line of the older Panasonic proprietary 43-series telephones. For information on Key Telephone features and operation, see Chapter 5 of this manual. For information on the DSLT features and operation, see Chapter 6 of this manual.
Page 50: Isdn/Bri S-Point Interface
Chapter 7. SLT Features Section 700 - Operation ISDN/BRI S-Point Interface The System supports ISDN-BRI terminal devices for connection as extensions. The BRI provides 2 B (bearer) plus 1 D (data) channel support (2B +D; 192 kbps). Hardware Requirements • Related Programming •...
Page 51: Free Slot
Section 700 - Operation Chapter 7. SLT Features Related Programming • Considerations • Free Slot Description The DBS 576HD cabinet contains 5 free slots. These slots can be used for trunk cards, extension cards, or certain option cards. Some circuit cards such as the Integrated Services Digital Network (ISDN) - Primary Rate Interface (PRI) card occupy more that one slot.
Page 52: Pilot Terminal Hunt Group
Chapter 7. SLT Features Section 700 - Operation Pilot Terminal Hunt Group Pilot Terminal Hunt Group directs calls to a pilot number. The System begins with the first member and hunts through the group for the first available member to receive the call. If no member is available (extension is busy or there is no answer for a specified amount of time), the call is queued for the first member to become available.
Page 53: Internal Hold Tone
Section 700 - Operation Chapter 7. SLT Features Related Programming • FF5-1: Hunt Groups Mode • FF5-1: Pilot Number • FF5-1: Member • FF5-1: Delayed Hunt Timer • FF5-1: Queuing Timer • FF5-1: Next Hunting Considerations • If a member of the hunt group has Do-Not-Disturb (DND) or Call Forwarding - All set, that phone is temporarily removed from the hunt group.
Page 54: Lan Tapi
PC. Hardware Requirements • Windows NT network • Telephony Server connected to the network • Panasonic TSP software installed on the Telephony Server • PC (Windows 95/98 or NT operating system) • Supported TAPI application Related Programming •...
Page 55: Music-On-Hold
Important: A license may be required from the American Society of Compos- ers, Authors, and Publishers (ASCAP) or similar organizations to transmit radio or recorded music through the MOH feature. Panasonic Telecommunication Systems Company, its distributors, and affiliates assume no liability should users of Panasonic equipment fail to obtain such a license.
Page 56: Extension Name Assignments
Chapter 7. SLT Features Section 700 - Operation • Extensions • Trunks • Direct Inward Dials (DIDs) • Personal Speed Dials (PSDs) • Systems Speed Dials (SSDs) Trunks names and DID names must be assigned in dealer programming mode. Extension names and Speed Dial names may be assigned from a display telephone.
Page 57 Section 700 - Operation Chapter 7. SLT Features Action Result 10. Repeat steps 7-8 as many times as necessary to enter the desired extension name. Note: Press the FLASH key to clear the entire entry. 11. Press the HOLD key when finished. Next extension number displays 12.
Page 58 Chapter 7. SLT Features Section 700 - Operation b. Press the third FF key from the left on the bottom row. Example 2. Small-Display Phone Refer to the following diagram to determine which one-touch key to press. (See step 7-8 above.) a b c d e f g h i j k l m n o p q r...
Page 59 Section 700 - Operation Chapter 7. SLT Features b. Press the fourth FF key from the left on the bottom row. MODE To enter o: a. Press the third one-touch key from the left on the top row. b. Press the third FF key from the left on the bottom row. MODE PROG CONF...
Page 60: Speed Dial Name Assignments
Chapter 7. SLT Features Section 700 - Operation Related Programming • Considerations • Extension names can be up to 10 characters in length. • The ability to make extension name assignments is allowed/restricted to anyone with a COS that allows access to User Maintenance features. (See Chapter 4 “User Maintenance” of this document.) Speed Dial Name Assignments You can assign names to PSD numbers from a display telephone without entering the programming...
Page 61: Hardware Requirements
Section 700 - Operation Chapter 7. SLT Features SSD Names: To set SSD names using a large-display or small-display phone: Action Result 1. Lift the handset or press the ON/OFF key. 2. Press the PROG key. 3. Press the * key. 4.
Page 62: Network Blf
Service (COS) that allows access to User Maintenance features. (See Chapter 4 “User Maintenance” of this document.) Network BLF Panasonic’s Network Busy Lamp Field (BLF) Display is a PC-based application that monitors the activity (in use/on-hook/special feature set) of phone extensions across a Local Area Network (LAN) or Wide Area Network (WAN).
Page 63: Network Attendant Reversion
Section 700 - Operation Chapter 7. SLT Features • Network Hold • Network Hold Recall • Network Paging • Network Transfer Recall • Tandem Calling Feature availability depends on CPC version and system configuration/programming. For more information on System Networking, see the System Networking Reference Manual. For more information about QSIG, see “QSIG ISDN Lines”...
Page 64: Network Extension Calling
Chapter 7. SLT Features Section 700 - Operation Network Extension Calling Network Extension Calling allows you to reach an extension on another PBX. Based on the number you dial, the System network routes the call automatically. Network Flash Transfer When three or more systems are networked together with one System as the tandem, Network Flash Transfer determines where a call is held when Network Hold is pressed.
Page 65: Non-Blocking Architecture
Section 700 - Operation Chapter 7. SLT Features Non-Blocking Architecture Description The System is totally non-blocking. All extension and outside lines are available for use at the same time. Hardware Requirements • The CPC-HS supports 64 (max. 28 extensions). The CPC-HM supports up to 116 ports (max. 60 extensions).
Page 66: Telephone Programming
QSIG, developed in the late 1980’s and still in the process of global standardization, provides the ability to efficiently interconnect the remote ISDN PBX sites of large organization. Panasonic DBS 576 and DBS 576HD systems can be connected over ISDN QSIG lines to create a networked system.
Page 67: Ringing Modes
Section 700 - Operation Chapter 7. SLT Features Related Programming • FF2-1: QSIG ISDN Lines Considerations • See Section 570: QSIG Reference Ringing Modes Description The System supports multiple types of CO ringing including the following: • Day 1/Day 2/Night Ringing •...
Page 68: Day 1/ Day 2/Night Delayed Ringing
Chapter 7. SLT Features Section 700 - Operation Day 1/ Day 2/Night Delayed Ringing Delayed Ringing causes an incoming outside call that is unanswered at a primary extension within a certain period of time, to ring at a designated extension or extensions. Delayed ringing destinations can be set for Day 1, Day 2 and Night modes.
Page 69: Busy Lamp Field Ringing
Section 700 - Operation Chapter 7. SLT Features Considerations • Call Forwarding takes priority over DID Busy/Delayed Ringing • If the call is part of a hunt group and the Queuing Timer expires, the call is forwarded to the DID Busy/Delay Ringing destination.
Page 70: Alarm Ringing
Chapter 7. SLT Features Section 700 - Operation • FF2: Trunk setting (Slide Ringing) • FF4: FF Key Assignment (Direct Line Key) Considerations • Alarm Ringing Alarm Ringing allows the incoming ringing tone to be changed if the call is not answered in a predetermined time.
Page 71 Section 700 - Operation Chapter 7. SLT Features Various types of information are reported on the SMDR record and each type of information occupies a set position in the SMDR format. Three SMDR formats are available (See Figure 1 on page 3-54.) One type of information is the “condition code”...
Page 72 Chapter 7. SLT Features Section 700 - Operation Figure 3-1. Output data format Format #1 T MM/DD HH:MM:SS HH:MM:SS NNNN TTTT dddddddddddddddddddddddd aaaaaaaaaa vvvvv Format #2 T MM/DD HH:MM:SS HH:MM:SS NNNN TTTT dddddddddddddddddddddddd aaaaaaaaaa vvvv dddddddddddd cccccccccccc MM:SS Format #3 T MM/DD HH:MM:SS HH:MM:SS NNNN TTTT dddddddddddddddddddddddd aaaaaaaaaa vvvv dddddddddddddddd bb MM:SS Condition Code: (I: Incoming call / D: DID.DDI incoming call / h: Hold incoming call / N: Network...
Page 73: T1 Line
Section 700 - Operation Chapter 7. SLT Features ISDN B-channel number (Format #3 only) (bb = None (space) or 01 to 30) Carriage Return Line Feed Related Programming • FF2: SMDR for Outbound Calls (for Analog, E&M Tie Line, and ISDN) •...
Page 74: Toll Restriction Service
Chapter 7. SLT Features Section 700 - Operation Toll Restriction Service Description Toll Restriction Service (TRS) allows access levels, including the prohibition of long distance calls or after-hours calls, to be assigned to specific extensions or CO lines. This minimizes non-business related calls and reduces phone bills by only allowing long distance calls over designated lines.
Page 75: Virtual Port
Section 700 - Operation Chapter 7. SLT Features Operation To access a trunk group: Action Result 1. Enter a trunk access code (default trunk group access codes are 9 or 81-84). 2. Dial the phone number. Hardware Requirements • Related Programming •...
Page 76: Virtual Port Used For Floating Hold
External (a third-party application hooked up to the phone system) PanaVOICE -- Panasonic’s Digital Voice Mail System PanaVOICE Courier is a PC-based Voice Mail system offered by Panasonic. PanaVOICE Courier is is fully digital (connects to DBS 576HD digital ports), and is available in integrated and non- integrated versions.
Page 77: Answer Supervision For Voice Mail
Section 700 - Operation Chapter 7. SLT Features Third-Party Voice Mail Support Description The System supports third party Voice Mail systems with features such as: • Answer Supervision for Voice Mail • Call Forward ID Code for Voice Mail • Direct Inward Dial (DID)/DNIS/Direct Dial Inward (DDI) ID Code for Voice Mail •...
Page 78 Chapter 7. SLT Features Section 700 - Operation Operation To set a Call Forward ID Code for Voice Mail: Action Result 1. Go offhook or press ON/OFF key. Enter V.M. ID displays 2. Dial the Call Forward ID Code (default = 715). 3.
Page 79: Disconnect Signal
Section 700 - Operation Chapter 7. SLT Features Related Programming • FF1-4-06: DID Number Automatic Send to VM • FF1-4-06: VM ID Code Prefix • FF1-4-06: VM ID Code: Suffix Considerations • Each pause is a fixed 1 second delay. •...
Page 80: Voice Mail Transfer Key
Chapter 7. SLT Features Section 700 - Operation Operation To retrieve a message at Voice Mail: Action Result 1. Press the MSG key. Voice mail instructions 2. Follow the Voice Mail instructions for retrieving messages. 3. When finished retrieving messages, replace the handset or press the ON/OFF key.
Page 81 Section 700 - Operation Chapter 7. SLT Features Action Result 8. Press the HOLD key. 9. Replace the handset or press the ON/OFF key. To use a Voice Mail Transfer key: Action Result 1. Lift the handset or press the ON/OFF key to answer the Connected to caller incoming call.
Page 82 Chapter 7. SLT Features Section 700 - Operation • If the VM/TRF key stores a number other than a voice mail extension number, the system does not send DSS/BLF information or the extension number that is dialed after pressing VM/TRF. 3-64 DBS 576HD (USA) issued September 2001 576-50-700...
Page 83: Chapter 4. User Maintenance
Chapter 4. User Maintenance This chapter contains detailed descriptions of the following System maintenance topics and features: Topic Page Introduction About User Programming Set Absence Messages Set Call Forward Busy Destination Extension Set Call Forward ID Codes for Voice Mail Set Call Forward No Answer Destination Extension Set Caller ID Logging Extensions Set Day of Week Mode...
Page 84: Introduction
Chapter 7. SLT Features Section 700 - Operation Introduction User Maintenance provides several items that can be adjusted by the end user of the telephone system. The telephone system dealer is not required to make these changes. These items include settings for: •...
Page 85: Set Absence Messages
Section 700 - Operation Chapter 7. SLT Features Moves to Extension Name menu Moves to Verified ID Code menu Moves to Call Forward ID Code menu Moves to Message Key ID Code menu Moves to System Mode menu Moves to Walking /Station Lock TRS Moves to TRF of CWRD FF10 Moves to CID Logging Ext.
Page 86 Chapter 7. SLT Features Section 700 - Operation Action Result 5. Enter the Message number (0-9). 6. Press the HOLD key. A B C D E F displays (where X = Absence Message number) 7. Enter the Absence Message (up to 15 characters): •...
Page 87: Set Call Forward Busy Destination Extension
Section 700 - Operation Chapter 7. SLT Features Set Call Forward Busy Destination Extension Description You can assign a Call Forward Busy Destination Extension for each extension. This is typically used for forwarding calls to voice mail. Operation To set a Call Forward Busy Destination Extension using either a large-display or small-display phone: Action Result...
Page 88: Set Call Forward Id Codes For Voice Mail
Chapter 7. SLT Features Section 700 - Operation Set Call Forward ID Codes for Voice Mail Description (For a description of Call Forward ID codes for Voice Mail, see “Call Forward ID Code for Voice Mail” on page 3-59.) Voice Mail Call Forward ID codes are used by voice mail systems to identify the correct mail box for storing messages.
Page 89: Set Call Forward No Answer Destination Extension
Section 700 - Operation Chapter 7. SLT Features Related Programming • Considerations • Set Call Forward No Answer Destination Extension Description You can assign a Call Forward No Answer Destination Extension for each extension. This is typically used for forwarding calls to voice mail. Operation To set a Call Forward Busy Destination Extension using either a large-display or small-display phone:...
Page 90: Set Caller Id Logging Extensions
Chapter 7. SLT Features Section 700 - Operation Hardware Requirements • Related Programming • Considerations • Set Caller ID Logging Extensions Description You can assign Caller ID Call Logging to extensions. The system is limited to 20 call logging extensions per cabinet as follows:1 Total Number of Number of Cabinets Call Log Extensions...
Page 91: Set Day Of Week Mode
Section 700 - Operation Chapter 7. SLT Features Action Result 9. To set CID Log for additional extensions, press the volume up and down key or press the HOLD key to move to the desired Extension. 10. Repeat steps 6-8 until all extension are entered. 11.
Page 92 Chapter 7. SLT Features Section 700 - Operation Action Result 5. Press the HOLD key. D of Week PTN displays 6. Press the HOLD key. 1st SUN Pattern displays 7. Enter pattern (0 - no pattern, 1 - pattern 1, 2 - pattern 2, 3 - pattern 3) for the first Sunday.
Page 93: Set Exception Day Mode
Section 700 - Operation Chapter 7. SLT Features Related Programming • Considerations • Set Exception Day Mode Description (For a description of Automatic Day/Night System Mode, see “Automatic Day/Night Mode” on page 3-26.) You can specify exception days which allow for a range of days for the System to operate in the Night mode.
Page 94 Chapter 7. SLT Features Section 700 - Operation Action Result 11. To set additional Exception Day modes, press the volume Desired Exception Day mode displays up or down key or press the HOLD key to move to the desired mode. 12.
Page 95: Set Extension Names
Section 700 - Operation Chapter 7. SLT Features Set Extension Names Description You can assign names to each extension, even if the extension is not a display telephone. When the extension is called, the name appears on the display. For more information on the digital key telephone display, see “Display Information”...
Page 96: Set Message Key Id Code
Chapter 7. SLT Features Section 700 - Operation Action Result 13. Repeat steps 8-12 until all extension names are entered. 14. Press the AUTO key to exit the entry mode. Enter EXT # displays 15. To return to the top menu level (81), press the PROG key. User MAINT displays OR...
Page 97: Set Mode Schedule
Section 700 - Operation Chapter 7. SLT Features Action Result 7. Enter the Message Key ID code. Notes: The ID code may contain up to 16 digits and contain 0, 1-9, *, #, pause (REDIAL key). To clear an entry or existing data, press the FLASH key. 8.
Page 98 Chapter 7. SLT Features Section 700 - Operation Operation To set the Mode Schedule: Action Result 1. If not already in User Maintenance mode, enter User Main- tenance mode. (See “To enter User Maintenance mode:” on User MAINT displays page 4-3.) 2.
Page 99: Set Personal Speed Dial Names
Section 700 - Operation Chapter 7. SLT Features Table 4-3. Mode Schedule Patterns - addresses & values FF8 1 07 0 (00-29) Hold (MMDD or HHMM or 0-5) Hold -- ADDRESS NOs. (00-29) -- -- VALUES -- MODES (MMDD, HHMM, or 0-5) 1st MODE 2nd MODE 3rd MODE...
Page 100 Chapter 7. SLT Features Section 700 - Operation Operation To set PSD names using either a large-display or small-display phone: Action Result 1. If not already in User Maintenance mode, enter User Main- tenance mode. (See “To enter User Maintenance mode:” on User MAINT displays page 4-3.) 2.
Page 101 Section 700 - Operation Chapter 7. SLT Features Action Result 17. Press the AUTO key to exit the PSD name entry mode. Enter PSD # XXX displays (where XXX = extension number) 18. To return to the top menu level (81), press the PROG key. OR...
Page 102 Chapter 7. SLT Features Section 700 - Operation b. Press the third FF key from the left on the bottom row. Example 2. Small-Display Phone Refer to the following diagram to determine which one-touch key to press. a b c d e f g h i j k l m n o p q r s t u v w x...
Page 103 Section 700 - Operation Chapter 7. SLT Features b. Press the fourth FF key from the left on the bottom row. MODE To enter o: a. Press the third one-touch key from the left on the top row. b. Press the third FF key from the left on the bottom row. MODE PROG CONF...
Page 104: Set Personal Speed Dial Numbers
Chapter 7. SLT Features Section 700 - Operation Set Personal Speed Dial Numbers Description For a description of Personal Speed Dial (PSD), see “Personal Speed Dial” on page 5-77 for a Digital Key Telephone, “Personal Speed Dial” on page 6-42 for a Digital Single Line Telephone (DSLT), and “Personal Speed Dial”...
Page 105: Set Send Text Messages
Section 700 - Operation Chapter 7. SLT Features Related Programming • Considerations • Set Send Text Messages Description You can send a text message to a key telephone with a display when you are sending call waiting signal (Auto camp-on or manual camp-on). This menu item specifies the text messages that may be sent.
Page 106: Set Special Day Mode
Chapter 7. SLT Features Section 700 - Operation Action Result 10. Use the bottom row of FF keys to select a single letter. • See Example 1. Large-display phone on page 4-19. • See Example 2. Small-display phone on page 4-20. Notes: •...
Page 107 Section 700 - Operation Chapter 7. SLT Features Operation To set the Special Day Modes: Action Result 1. If not already in User Maintenance mode, enter User Main- tenance mode. (See “To enter User Maintenance mode:” on User MAINT displays page 4-3.) 2.
Page 108 Chapter 7. SLT Features Section 700 - Operation Action Result 15. Press the AUTO key to exit the entry mode. Mode Special Day displays 16. To return to the top menu level (81), press the PROG key. OR... User MAINT displays To exit the User Maintenance mode, press the ON/OFF OR...
Page 109 Section 700 - Operation Chapter 7. SLT Features FF8 1 07 1 (1000-1219) Hold (MMDD or HHMM or 0-5) Hold -- ADDRESS NOs. (1000-1219) -- -- VALUES -- MODES (MMDD, HHMM, or 0-5) 1st MODE 2nd MODE 3rd MODE 4th MODE 5th MODE Date 1033...
Page 110 Chapter 7. SLT Features Section 700 - Operation FF8 1 07 1 (1000-1219) Hold (MMDD or HHMM or 0-5) Hold -- ADDRESS NOs. (1000-1219) -- -- VALUES -- MODES (MMDD, HHMM, or 0-5) 1st MODE 2nd MODE 3rd MODE 4th MODE 5th MODE Date 1077...
Page 111 Section 700 - Operation Chapter 7. SLT Features FF8 1 07 1 (1000-1219) Hold (MMDD or HHMM or 0-5) Hold -- ADDRESS NOs. (1000-1219) -- -- VALUES -- MODES (MMDD, HHMM, or 0-5) 1st MODE 2nd MODE 3rd MODE 4th MODE 5th MODE Date 1121...
Page 112 Chapter 7. SLT Features Section 700 - Operation FF8 1 07 1 (1000-1219) Hold (MMDD or HHMM or 0-5) Hold -- ADDRESS NOs. (1000-1219) -- -- VALUES -- MODES (MMDD, HHMM, or 0-5) 1st MODE 2nd MODE 3rd MODE 4th MODE 5th MODE Date 1165...
Page 113: Set System Date/Time/Day
Section 700 - Operation Chapter 7. SLT Features FF8 1 07 1 (1000-1219) Hold (MMDD or HHMM or 0-5) Hold -- ADDRESS NOs. (1000-1219) -- -- VALUES -- MODES (MMDD, HHMM, or 0-5) 1st MODE 2nd MODE 3rd MODE 4th MODE 5th MODE Date 1209...
Page 114: Set System Speed Dial Index
Chapter 7. SLT Features Section 700 - Operation Action Result 5. Press the HOLD key. :HHMM Time displays 6. Enter the hour (two characters) and minute (two characters). Note: To clear an entry or existing data, press the FLASH key. 7.
Page 115 Section 700 - Operation Chapter 7. SLT Features Operation To set SSD index using either a large-display or small-display phone: Action Result 1. If not already in User Maintenance mode, enter User Main- tenance mode. (See “To enter User Maintenance mode:” on User MAINT displays page 4-3.) 2.
Page 116: Set System Speed Dial Names
Chapter 7. SLT Features Section 700 - Operation Action Result 15. Press the AUTO key to exit the entry mode. Enter SSD # displays 16. To return to the top menu level (81), press the PROG key. OR... User MAINT displays To exit the User Maintenance mode, press the ON/OFF OR...
Page 117: Set System Speed Dial Numbers
Section 700 - Operation Chapter 7. SLT Features Action Result 9. Enter the SSD name: • If using a large-display phone, press the soft key next to the desired row of letters. (See Example 1 on page 4-19.) • If using a small-display phone press the appropriate one-touch key.
Page 118 Chapter 7. SLT Features Section 700 - Operation Operation To set SSD numbers: Action Result 1. If not already in User Maintenance mode, enter User Main- tenance mode. (See “To enter User Maintenance mode:” on User MAINT displays page 4-3.) 2.
Page 119: Set Text Message Replies
Section 700 - Operation Chapter 7. SLT Features Set Text Message Replies Description This menu item specifies reply text messages. Operation To set Text Message Replies using either a large-display or small-display phone: Action Result 1. If not already in User Maintenance mode, enter User Main- tenance mode.
Page 120: Set Verified Account Codes
Chapter 7. SLT Features Section 700 - Operation Action Result 13. To set additional text Messages, press the volume up or Desired text message displays down key or press the HOLD key to move to the desired Send Text Message. 14.
Page 121 Section 700 - Operation Chapter 7. SLT Features Action Result 4. Press the HOLD key. Table Number displays 5. Enter the Verified Account table number (001-500). 6. Press the HOLD key. XXX- Verified ACCD displays (where XXX = account code table number) 0001 : AAAAAAAAAAA 7.
Page 122: Set Walking Trs Codes
Chapter 7. SLT Features Section 700 - Operation Set Walking TRS Codes Description You can assign Walking Toll Restriction Service (TRS) Codes for each extension. Operation To set Walking TRS Codes using either a large-display or small-display phone: Action Result 1.
Page 123: Chapter 5. Key Telephone Features
Chapter 5. Key Telephone Features This chapter describes Key telephone features. Key telephones are proprietary digital phones that provide feature access through a combination of feature keys and access codes. This chapter covers the following topics: Topic Page Key Telephone Absence Message Account Codes Non-Verified Account Codes...
Page 124 Chapter 7. SLT Features Section 700 - Operation Topic Page 5-39 Display Information Caller ID Display Information 5-39 Large-Display Phone 5-40 Small-Display Phone 5-41 Changing the Display Contrast 5-41 5-42 Do-Not-Disturb 5-43 DP to DTMF Signal Conversion 5-44 DSS/72 Console 5-44 EM/24 Console 5-45...
Page 125 Section 700 - Operation Chapter 7. SLT Features Topic Page System Speed Dial 5-79 Speed Dial Linking 5-81 Speed Dial Name Assignments 5-83 5-87 Station Lockout 5-89 Timed Reminder Call 5-90 Trunk Access CO Line Key Trunk Access 5-91 Direct Trunk Access 5-92 MCO Line Preference 5-92...
Page 126: Key Telephone
Chapter 7. SLT Features Section 700 - Operation Key Telephone As an example of a key telephone, Figure 1 illustrates the Panasonic model VB-44225. This model provides a large display that includes one-touch access to speed dial numbers, telephone features, and Help screens.
Page 127 Section 700 - Operation Chapter 7. SLT Features Table 5-1. Absence Messages Message No. Message Text Message No. Message Text In Meeting Absence_No_5 At Lunch Absence_No_6 Out of Office Absence_No_7 Vacation Absence_No_8 Another Office Absence_No_9 Optionally, a return time can be input. Example Return Times for Absence Messages include: Input Display No input...
Page 128: Account Codes
Chapter 7. SLT Features Section 700 - Operation Related Programming • FF1 (System): Extension Class of Service Setting • FF3 (Extension): Extension Class of Service Assignment • FF8 (Maintenance): Absence Messages Considerations • Calling parties without a display get a ring back tone, rather than the Absence Message. •...
Page 129: Non-Verified Account Codes
Section 700 - Operation Chapter 7. SLT Features Verified Account Codes Verified Account Codes entered by phone users must match a code that has been preprogrammed into an Account Code Table. Depending on the setting, the user can enter anything from 1-4 digits or 1-10 digits.
Page 130 Chapter 7. SLT Features Section 700 - Operation Operation To make an outside call that requires an account code: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the Verified Account ID code (default = 8#). Enter Account # displays 3.
Page 131: Attendant Group Calls
Section 700 - Operation Chapter 7. SLT Features Attendant Group Calls Description You can call the attendant group from any extension by dialing the designated attendant number. Operation To call an attendant group: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2.
Page 132: Background Music
Chapter 7. SLT Features Section 700 - Operation Action Result 3. Dial the phone number. • Dialed phone number displays • Busy tone 4. Press the REDIAL key. System automatically redials number Hardware Requirements • Related Programming • FF1-0-03: Extension COS (Auto Repeat Dial) •...
Page 133: Busy Override
Authors, and Publishers (ASCAP) or similar organizations to transmit radio or recorded music through the MOH and/or Background Music feature. Pana- sonic Telecommunication Systems Company, its distributors, and affiliates assume no liability should users of Panasonic equipment fail to obtain such a license. Related Programming •...
Page 134: Callback Request
Chapter 7. SLT Features Section 700 - Operation Action Result 2. Dial the extension number. • Dialed extension number displays • Busy tone 3. Enter the Busy Override code (default = 9). • Alert tone sounds to both extensions (System programming required) •...
Page 135 Section 700 - Operation Chapter 7. SLT Features Operation To set a Callback Request: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Dial the extension number. • Dialed extension number displays • Busy tone 3.
Page 136: Call Forwarding
Chapter 7. SLT Features Section 700 - Operation Call Forwarding Description Call Forwarding allows you to send your calls to another extension, to an outside line, or to Voice Mail. Call Forwarding can be set or canceled under the following conditions from either your own extension or from an alternate extension: •...
Page 137: Call Forwarding - Busy
Section 700 - Operation Chapter 7. SLT Features To cancel Call Forwarding-All Calls: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the appropriate Cancel Call Forwarding code: • For your extension, enter 731. •...
Page 138: Call Forwarding - No Answer
Chapter 7. SLT Features Section 700 - Operation To cancel Call Forwarding - Busy: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the appropriate Cancel Call Forwarding code: • For your extension, enter 732. •...
Page 139: Call Forwarding-All Calls And Do-Not-Disturb
Section 700 - Operation Chapter 7. SLT Features To cancel Call Forwarding - No Answer: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the appropriate Cancel Call Forwarding code: • For your extension, enter 733. •...
Page 140: Call Hold
Chapter 7. SLT Features Section 700 - Operation • You can set Call Forwarding - All Calls while Call Forwarding - No Answer and/or Call Forwarding - Busy are set. Canceling one mode only affects that mode; however, the other modes will remain set until canceled individually.
Page 141: Floating Hold
Section 700 - Operation Chapter 7. SLT Features To retrieve a call placed on System Hold from an extension other than the one that put it there: Action Result CO XXX displays (where XXX = outside 1. Press the line key that is flashing red. line number) To retrieve a held call on a specific trunk: Action...
Page 142: Exclusive Hold
Chapter 7. SLT Features Section 700 - Operation To retrieve a call from Floating Hold: Action Result 1. (A) Press the FF key assigned to the Floating Hold orbit CO XXX displays if line released (where number where the call is held. XXX = outside line number) OR...
Page 143: Broker's Hold
Section 700 - Operation Chapter 7. SLT Features To retrieve a call from Exclusive Hold: Action Result 1. Press the CO key on which the call is held. • CO LED stops flashing, remains green • CO XXX displays if call released (where XXX = outside line number) Hardware Requirements •...
Page 144 Chapter 7. SLT Features Section 700 - Operation CO, Extension, and Network calls may be parked. There are two ways for an extension to park a call. One way is to park the call at the receiving extension and to retrieve the parked call at another extension by dialing the park answer code plus the parking extension number.
Page 145: Call Pickup
Section 700 - Operation Chapter 7. SLT Features To retrieve a transferred call park: Action Result 1. At the extension with the transferred park call, lift the hand- Intercom dial tone set or press the ON/OFF key. • CO TALK TRK #XX displays (where 2.
Page 146: Extension Group Pickup
Chapter 7. SLT Features Section 700 - Operation • Trunk Group Pickup • Trunk Direct Pickup Extension Group Pickup Extension Group Pickup allows you to pick up a direct ringing call (within your extension pickup group or in a different pickup group) without having to dial the number of the ringing extension. Three types of Extension Group Pickup are available: •...
Page 147: Extension Direct Pickup
Section 700 - Operation Chapter 7. SLT Features Hardware Requirements • Related Programming • FF1-0-02: Intercom Voice Call Pickup • FF1-2: Dial Plan • FF5-6: Call Pickup Group Assignment Considerations • Extension Group Pickup - 12 /system; maximum 20/group • The Call Pickup Group assignments determine the order calls are picked up (i.e.
Page 148: Trunk Direct Pickup
Chapter 7. SLT Features Section 700 - Operation Operation To use Trunk Group Pickup: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the Trunk Group Pickup code (default = 709). Extension number or outside phone num- ber displays 3.
Page 149: Call Transfer
Section 700 - Operation Chapter 7. SLT Features Call Transfer Description The System allows you to transfer calls to either another extension or to an outside number. The transferred calls can be either supervised or unsupervised. (You can also use the Camp-on feature to transfer a call to a busy extension.) Supervised Transfer When completing a supervised transfer, the transferring party remains on the line until the third party...
Page 150: Unsupervised Transfer
Chapter 7. SLT Features Section 700 - Operation Unsupervised Transfer When completing an unsupervised transfer, the transferring party hangs up before the third party answers. Operation To transfer a call to another extension without supervising the transfer: Action Result 1. While on a call, press the HOLD key. Intercom dial tone 2.
Page 151: Camping A Call Onto A Busy Extension
Section 700 - Operation Chapter 7. SLT Features Camping a Call Onto a Busy Extension Operation To camp a call onto a busy extension: Action Result 1. While on a call, press the HOLD key. Intercom dial tone 2. Dial the extension number to which the call is to be trans- ferred.
Page 152: Caller Id Call Log
Chapter 7. SLT Features Section 700 - Operation • If a call is unsupervised transferred to a busy extension, the call will camp on to the busy extension. • To transfer to a outside party, it is best to use supervised transfer. If the trunk-to-trunk on-hook transfer restriction is enabled, a blind transfer will result in the loss of the second call but the second call will be kept on hold.
Page 153: Camp-On (Call Waiting)
Section 700 - Operation Chapter 7. SLT Features Hardware Requirements • Caller ID daughter circuit card on the Loop Start Trunk Card if a Loop Start Trunk receives the call. • ISDN (PRI-T Point) if ISDN card receives the call. •...
Page 154 Chapter 7. SLT Features Section 700 - Operation The busy party can reply with a text message that displays on the camping on phone. Any one of the following messages can be selected. Messages 6 to 9 and 0 have no default message text. All the messages can be changed through system programming.
Page 155 Section 700 - Operation Chapter 7. SLT Features To leave a text message while camped-on: Action Result 1. Press the MSG key. 2. Enter the Send Text Message number (1-9, 0). (See Table 3 The send text message appears on the on page 5-31 for the send text messages.) busy telephone display.
Page 156: Conference Calls
Chapter 7. SLT Features Section 700 - Operation Conference Calls Description Conference Calls allow you to add another party to an existing conversation. With the standard system configuration, up to 4 parties can be included in a conference call at any one time. If the optional Conference Card is installed, additional parties up to a total of 8 can participate in a conference call.
Page 157: Directory Numbers
Section 700 - Operation Chapter 7. SLT Features • During a conference call, the extension (EXT) lamp lights on the conference originator's telephone. • When the conference call is placed on Conference Hold, the EXT lamp blinks on the conference originator's telephone.
Page 158 Chapter 7. SLT Features Section 700 - Operation Figure 2. Example Directory Number assignments for Extension 200 When a caller originates a call, the call appears on the first available PDN key. If all PDNs are unavailable, the call will select the EXT LED. When calls come in to a DN, the call appears on the first available DN key.
Page 159 Section 700 - Operation Chapter 7. SLT Features Operation To originate a call using a Primary Directory Number: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone The first available PDN key lights. 2. If dialing an outside call, dial the outside line group access •...
Page 160 Chapter 7. SLT Features Section 700 - Operation To call a Primary Directory Number extension (NPDNs not called): Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone The first available PDN key lights. 2. Dial the Direct Call to PDN access code (default = 766). 3.
Page 161: Display Information
Section 700 - Operation Chapter 7. SLT Features • Do Not Disturb can only be set through the PDN, but cannot be set through the NPDN. • Timed Reminder (Alarm Setting) is set through the PDN, but cannot be set through the NPDN. •...
Page 162: Large-Display Phone
Chapter 7. SLT Features Section 700 - Operation Large-Display Phone Figure 4. Large-Display Main Menu (shown in default idle condition) You can easily access and use many telephone features by pressing the soft key next to the desired Main Menu item. These items include: Personal Dial Contains PSD numbers.
Page 163: Small-Display Phone
Section 700 - Operation Chapter 7. SLT Features Large-LCD Display During Idle The large display telephone may optionally be set to return to a selected idle screen after the user goes on-hook. If the Large-LCD Display During Idle setting (FF3-0-BSSC-04-11-HOLD) is set to 1 (allow), after moving to the desired menu is displayed, the user may enter ON/OFF PROG ## ON/ OFF to select the menu as the idle menu.
Page 164: Do-Not-Disturb
Chapter 7. SLT Features Section 700 - Operation Do-Not-Disturb Description You can make an extension unavailable by activating the Do-Not-Disturb (DND) feature. When DND is activated, calls to that extension receive busy tone. You can set or cancel DND from either your extension or from an alternate extension. Operation To set DND for your own extension: Action...
Page 165: Dp To Dtmf Signal Conversion
Section 700 - Operation Chapter 7. SLT Features Hardware Requirements • Related Programming • FF1-0-03: Extension COS (Manual DND Override Send) • FF1-0-03: Extension COS (Forced DND Override) • FF1-0-03: Extension COS (DND Set/Clear) • FF1-0-03: Extension COS (DND Set/Clear Other) •...
Page 166: Dss/72 Console
Chapter 7. SLT Features Section 700 - Operation DSS/72 Console Description The DSS/72 console is a 72-key console that can be attached to a key telephone. The 72 keys on the DSS/72 can be programmed as Direct Station Select (DSS) keys for internal lines. In addition to providing direct station selection, the DSS keys also provide Busy Lamp Fields (BLFs) that allow you to monitor the status of other extensions.
Page 167: Flash
Section 700 - Operation Chapter 7. SLT Features Flash Description You can send a flash signal on your telephone to release an outside line and then either automatically reseize the same outside line or switch to extension dial tone status by pressing the FLASH or PROG key.
Page 168 Chapter 7. SLT Features Section 700 - Operation Operation To assign Fixed Feature codes to an FF key: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Press the PROG key. F displays 3. Press the FF key to be programmed. Enter Function# displays 4.
Page 169 Section 700 - Operation Chapter 7. SLT Features To check a programmed FF key (Display Phone Only): Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Press the CONF key. C displays 3. Press the FF key to be checked. Programmed data displays 4.
Page 170 Chapter 7. SLT Features Section 700 - Operation Status Condition Operation when RELEASE key is pressed Handset Off-Hook Several held calls Latest held call will be transferred; phone gets internal dial tone. No held calls Current call (talk) will be released; phone gets internal dial tone.
Page 171 Section 700 - Operation Chapter 7. SLT Features Default Flexible Fixed Feature Code Feature Code Feature Description + (additional digits to program into (if not listed, must use key) Fixed Feature Code) ∗07 ∗5 Message-Waiting: Cancel ∗08 ∗6 Message-Waiting: Callback Call Forward (All): Set 70 + (Extension 0-9999) 721 + (Extension 0-9999)
Page 172 Chapter 7. SLT Features Section 700 - Operation Default Flexible Fixed Feature Code Feature Code Feature Description + (additional digits to program into (if not listed, must use key) Fixed Feature Code) Call Pickup Group-designated ∗33 + (Call Pickup Grp 1-99) (pick up a call in another Pickup Group) Direct Call Pickup...
Page 173 Section 700 - Operation Chapter 7. SLT Features Default Flexible Fixed Feature Code Feature Code Feature Description + (additional digits to program into (if not listed, must use key) Fixed Feature Code) Station Call Park Answer (Other Ext.) *66 Station Call Park Transfer Release Key Answer Key OHVA Key...
Page 174: Handsfree Answerback
Chapter 7. SLT Features Section 700 - Operation Handsfree Answerback Description Handsfree Answerback allows you to answer an intercom call without lifting the handset. The System must be programmed for Voice Calling for you to use this feature. You must press 1 during a call to switch from Tone Calling to Voice Calling.
Page 175: Headset Operation
Section 700 - Operation Chapter 7. SLT Features Operation To initiate Handsfree Operation: Action Result 1. Press the ON/OFF key. Phone is offhook with access to full range of calling features Hardware Requirements • Related Programming • Considerations • Headset Operation Description Headset Operation allows you to handle calls with a headset instead of with the handset or speakerphone.
Page 176: Hot Dial Pad
Chapter 7. SLT Features Section 700 - Operation • FF3: Extension COS Considerations • Intercom Dial Tone is enabled/disabled regardless of Headset mode (per programming for the Extension Class of Service [COS]) Hot Dial Pad Description The dial pad on digital key phones can be designated as “hot” on an extension-by-extension basis. The Hot Dial Pad allows the user to initiate a call without going offhook.
Page 177: Intercom Calling
Section 700 - Operation Chapter 7. SLT Features Operation To immediately connect to a pre-assigned extension or speed dial number: Action Result 1. Lift the handset or press the ON/OFF key. Automatically connected to pre-assigned extension or speed dial number Hardware Requirements •...
Page 178: Last Number Redial
Chapter 7. SLT Features Section 700 - Operation Action Result 4. Speak when your call is answered. 5. Replace the handset or press the ON/OFF key. EXT LED goes off Hardware Requirements • Related Programming • FF1-0-03: Extension COS (Intercom Calling Type) •...
Page 179: Line Appearances
Section 700 - Operation Chapter 7. SLT Features Related Programming • FF1-0-03: Extension COS (Intercom Redialing) • FF3: Extension COS Considerations • Extension Class of Service (COS) determines whether Last Number Redial can be used for both intercom and CO calls or CO calls only. Line Appearances Description The System provides three types of line appearances...
Page 180: Direct Line Appearances
Chapter 7. SLT Features Section 700 - Operation Operation To assign a DSS/BLF key Action Result 1. Press the PROG key. 2. Press the FF key to be assigned the DSS/BLF appearance. 3. Press the Redial key. 4. Enter the code for the desired DSS/BLF mode as follows: 9+ Ext # ---- DSS Mode Only 81+ Ext # --- DSS/BLF Immediate Ring 82 + Ext # -- DSS/BLF Delayed Ring...
Page 181: Multi-Co (Mco) Appearances
Section 700 - Operation Chapter 7. SLT Features Operation Operation Action To originate a trunk call... 1. Press an idle DL key. 2. The key blinks green as the call is made. To place a call on Exclusive Trunk Hold (page 133)... 1.
Page 182: Message Key
Chapter 7. SLT Features Section 700 - Operation To place a call on System Trunk Hold 1. Press the HOLD key. The key flashes green while the call is held. To transfer a call 1. Press the HOLD key. 2. Dial the destination extension. 3.
Page 183: Message Waiting/Callback
Section 700 - Operation Chapter 7. SLT Features Operation To automatically call back an extension that left a message or to access Voice Mail: Action Result 1. Press the MSG key. Automatically call back to extension OR... Automatic access to Voice Mail Hardware Requirements •...
Page 184 Chapter 7. SLT Features Section 700 - Operation Action Result 3. While the phone is still ringing, or when you hear the busy MSG Accepted displays tone, enter the Message Wait Set code (default = 4). 4. Replace the handset or press the ON/OFF key. •...
Page 185: Mute Function
Section 700 - Operation Chapter 7. SLT Features Mute Function Description Mute Function allows you to block outgoing audio to the other party while on a call. With 44-Series phones, audio can be blocked through both the microphone and the handset. (For handset mute, an FF key must first be assigned as a MUTE key.) Operation To block outgoing audio using the Handset Mute (44-Series phones only):...
Page 186: Offhook Signaling
Chapter 7. SLT Features Section 700 - Operation Operation To put a call on speaker using the Offhook Monitor: Action Result 1. During a handset call, press the ON/OFF key. • Other party is audible through speaker and handset • Phone’s microphone is mute 2.
Page 187: Offhook Voice Announce
Section 700 - Operation Chapter 7. SLT Features Related Programming • FF3: CO Off-Hook Signal. Considerations • The CO call type may be multiple ring, direct, BLF Ring, or camp-on. • The System does not send the offhook signal under the following conditions: •...
Page 188 Chapter 7. SLT Features Section 700 - Operation Operation To make an OHVA : Action Result 1. Lift the handset or press the ON/OFF key. 2. Dial the extension number. Busy signal 3. Enter the OHVA feature access code (default = 8). •...
Page 189: One-Touch Keys
Section 700 - Operation Chapter 7. SLT Features To reply to off-hook voice announcement with a text message: Action Result 1. Press the MSG key. 2. Enter the Reply Text Message number (1-9, 0). See Table The text message reply appears on the on page 5-65 for the text message replies.) camped on telephone display.
Page 190 Chapter 7. SLT Features Section 700 - Operation Operation To program a one-touch key for outside telephone numbers: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Press the PROG key. 3. Press the one-touch key to be programmed. 4.
Page 191: Onhook Dialing
Section 700 - Operation Chapter 7. SLT Features To assign a feature code or extension number to a one-touch key: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Press the PROG key. 3. Press the one-touch key to be programmed. 4.
Page 192: Paging
Chapter 7. SLT Features Section 700 - Operation To dial onhook: Action Result 1. Press the ON/OFF key. Intercom dial tone 2. Dial the phone number. Hardware Requirements • Related Programming • Considerations • Paging Description The System allows you to make both internal and external pages and announcements. Internal pages are made via the System’s key telephone speakers.
Page 193: Meet-Me Answer
Section 700 - Operation Chapter 7. SLT Features Meet-Me Answer To answer a page using Meet-Me Answer: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the Meet Me Answer code (default = ##). Connected to specified party Hardware Requirements •...
Page 194: Reset Call
Chapter 7. SLT Features Section 700 - Operation Reset Call Description If you dial a busy extension, the System allows you to quickly dial another extension by simply pressing the last digit of the new extension number. Operation To use Reset Call to dial another extension (after a busy extension): Action Result 1.
Page 195: Room Monitoring
Section 700 - Operation Chapter 7. SLT Features Hardware Requirements • Related Programming • FF3 (Extensions): Ringing Line Preference by Handset. • FF3: Ringing Line Preference (ON/OFF) Considerations • If disabled in Extension Programming, you must press the line key or enter the feature code for incoming pick-up in order to answer a call.
Page 196 Chapter 7. SLT Features Section 700 - Operation Additional operations may be performed from the monitored extension when it is in monitored mode: Action Result 1. Placing the handset back on-hook or pressing ON/OFF Monitored mode is cancelled. Extension returns to idle. 2.
Page 197: Silent Monitor
Section 700 - Operation Chapter 7. SLT Features • Busy Override • On-Hook VA • The ability to receive a text message • Silent Monitor Hardware Requirements • Related Programming • FF1-0-03: Extension COS (Allow/deny Busy Override Send—Monitoring extension) • FF1-2-02: Dial Plan at DT Pattern 1 •...
Page 198 Chapter 7. SLT Features Section 700 - Operation Operation To initiate Silent Monitor: Action Result 1. Press ON/OFF + 768 + Extension number you want to monitor OR... The Silent Monitor feature is active, and Press the FF key assigned as a Silent Monitor Key + Exten- the extension is being monitored.
Page 199: Speed Dialing
Section 700 - Operation Chapter 7. SLT Features Speed Dialing Description The System supports the following speed dial features: • Personal Speed Dial (PSD) • System Speed Dial (SSD) • Speed Dial Linking • Speed Dial Name Assignment Personal Speed Dial You can store frequently called numbers using the PSD feature.
Page 200 Chapter 7. SLT Features Section 700 - Operation Action Result 3. Press the AUTO key. OR... Enter the Speed Dial Originate code (default = 80). 4. Enter the PSD bin number (80-99). 5. Complete the call and replace the handset or press the ON/ OFF key.
Page 201: System Speed Dial
Section 700 - Operation Chapter 7. SLT Features • Storing a new number erases any previously stored data. • If the called party’s number and name are stored in the PSD code, that information appears on the display when you use the speed dial code. •...
Page 202 Chapter 7. SLT Features Section 700 - Operation Action Result 2. (A) Press the PROG key. (B) Press the AUTO key. OR... (A) Enter the Speed Dial Set/Clear code (default = 710). 3. Enter the SSD bin number (00-79 or 000-799). Enter Spd Dial displays 4.
Page 203: Speed Dial Linking
Section 700 - Operation Chapter 7. SLT Features To delete an SSD number: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. (A) Press the PROG key. (B) Press the AUTO key. OR... (A) Enter the Speed Dial Set/Clear code (default = 710). 3.
Page 204 Chapter 7. SLT Features Section 700 - Operation Operation To link multiple SSD numbers to a PSD bin: Action Result 1. Determine the SSD bin numbers to be linked 2. Lift the handset or press the ON/OFF key. 3. (A) Press the PROG key. (B) Press the AUTO key.
Page 205: Speed Dial Name Assignments
Section 700 - Operation Chapter 7. SLT Features Related Programming • Considerations • Speed Dial Name Assignments You can assign names to PSD numbers from a key telephone without entering the programming mode. If allowed in the Extension Class of Service (COS), you can also assign names to SSD numbers.
Page 206 Chapter 7. SLT Features Section 700 - Operation SSD Names: To set SSD names using a large-display or small-display phone: Action Result 1. Lift the handset or press the ON/OFF key. 2. Press the PROG key. 3. Press the * key. 4.
Page 207 Section 700 - Operation Chapter 7. SLT Features b. Press the fourth FF key from the left on the bottom row. To enter o: a. Press the third soft key from the top right. b. Press the third FF key from the left on the bottom row. 576-50-700 DBS 576HD (USA) issued September 2001 5-85...
Page 208 Chapter 7. SLT Features Section 700 - Operation Example 2. Small-display phone Refer to the following diagram to determine which one-touch key to press. (See step 7-8 above.) a b c d e f g h i j k l m n o p q r s t u v w x y z : &...
Page 209: Station Lockout
Section 700 - Operation Chapter 7. SLT Features To enter o: a. Press the third one-touch key from the left on the top row. b. Press the third FF key from the left on the bottom row. MODE PROG CONF Hardware Requirements •...
Page 210 Chapter 7. SLT Features Section 700 - Operation Operation To activate Station Lockout feature: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the Station Lockout feature code (default = 746). St. Lock Set displays 3.
Page 211: Timed Reminder Call
Section 700 - Operation Chapter 7. SLT Features To change the Walking TRS/Station Lockout security code: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the Station Lockout security code change code Enter Old ID displays (default = 749).
Page 212: Trunk Access
Chapter 7. SLT Features Section 700 - Operation Operation To set the Timed Reminder Call feature: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the Timed Reminder Set code (default = *31). Enter Alarm hhmm displays 3.
Page 213: Co Line Key Trunk Access
Section 700 - Operation Chapter 7. SLT Features • MCO Trunk Access CO Line Key Trunk Access You can access an outside line by pressing a CO line key. Operation To access an outside line: Action Result 1. Press a vacant CO key. •...
Page 214: Mco Line Preference
Chapter 7. SLT Features Section 700 - Operation Related Programming • FF1-0-03: Extension COS (Direct Trunk Access) • FF3: Extension COS Considerations • MCO Line Preference MCO Line Preference allows you to place an outside call by simply picking up the handset. When you go offhook, the MCO 1 trunk group is automatically accessed.
Page 215: Trunk Queuing
Section 700 - Operation Chapter 7. SLT Features Action Result 2. Enter the trunk access number (9 or 81-84). (See Table 6.) • Outside dial tone • CO XXX displays (where XXX = trunk number) 3. Dial the phone number. Dialed phone number displays Hardware Requirements •...
Page 216: Universal Night Answer To Page
Chapter 7. SLT Features Section 700 - Operation Operation To set Trunk Queuing: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Press the CO line key or enter a trunk access code. Busy tone 3.
Page 217: Variable Mode
Section 700 - Operation Chapter 7. SLT Features Operation To answer a UNA call: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the UNA to Page Pickup code (default = 705). Call is received. To answer a UNA call using the assigned FF key: Action Result...
Page 218 Chapter 7. SLT Features Section 700 - Operation Each extension may have customized soft key features available. The customization must be programmed by the dealer. To access the feature beside the soft key, simply press the associated soft key. Operation To enable Variable Mode: Action Result...
Page 219: Voice Recognition
Section 700 - Operation Chapter 7. SLT Features To assign Variable Mode Functions to a Large Display Telephone Action Result 1. Press the ON/OFF key. 2. Using the FUNCTION EXT menu, display the desired extension function location (see Flexible Screen Positions below).
Page 220: Volume Control
Chapter 7. SLT Features Section 700 - Operation Hardware Requirements • Need VB-44224, VB-44101 Related Programming • Considerations • The VB-44224 24-key telephone is required. • You must pre-program the desired calling information into the telephone’s Voice Recognition Unit in order for the System to recognize the verbal commands. Volume Control Description The System allows you to set different receiving volumes for the handset, speaker, intercom ring tone,...
Page 221: Walking Trs Class Of Service
Section 700 - Operation Chapter 7. SLT Features Related Programming • FF3-0: Ring Volume Control Considerations • Extension programming determines whether or not you can set separate volume levels for CO incoming ring tone and intercom ring tone. Walking TRS Class of Service Walking Toll Restriction Service (TRS) Class of Service (COS) allows an extension user to “carry”...
Page 222: Zip Mode
Chapter 7. SLT Features Section 700 - Operation Zip Mode Zip mode automatically answers calls when operating a Key Telephone in headset mode. Operation To enter or cancel Zip Mode: Action Result 1. Press the ON/OFF key. When entering Zip mode, ZIP Mode On 2.
Page 223: Chapter 6. Dslt Features
Chapter 6. DSLT Features This chapter describes features that are available with the Digital Single Line Telephone (DSLT). This chapter covers the following topics: Topic Page Digital Single Line Telephone Absence Message Account Codes Non-Verified Account Codes Verified Account Codes Attendant Group Calls Auto Repeat Dial Background Music...
Page 224 Chapter 7. SLT Features Section 700 - Operation Topic Page DP to DTMF Signal Conversion 6-30 Flash 6-31 Hot Line 6-32 Intercom Calling 6-32 Last Number Redial 6-33 Message Waiting/Callback 6-34 Offhook Signaling 6-35 Offhook Voice Announce 6-36 Onhook Dialing 6-37 Paging 6-38...
Page 225: Digital Single Line Telephone
Section 700 - Operation Chapter 7. SLT Features Digital Single Line Telephone Figure Figure 1 illustrates the Digital Single Line Telephone (DSLT). For more information on DLST, see Section 751: Key Telephone/DSLT Quick Reference. Figure 6-1. DSLT DIGITAL BUSINESS SYSTEM NAME NAME OPER...
Page 226 Chapter 7. SLT Features Section 700 - Operation Table 7-1. Absence Messages Message No. Message Text Displayed on Message No. Message Text Displayed on Called Party’s Key Telephone Called Party’s Key Telephone In Meeting Absence_No_5 At Lunch Absence_No_6 Out of Office Absence_No_7 Vacation Absence_No_8...
Page 227: Account Codes
Section 700 - Operation Chapter 7. SLT Features • FF3 (Extension): Extension Class of Service Assignment • FF8 (Maintenance): Absence Messages Considerations • Calling parties without a display get a busy signal, rather than the Absence Message. • Regardless of setting an Absence Message on a DID/DIL extension, DID/DIL calls are routed according to the trunk ringing setting.
Page 228: Non-Verified Account Codes
Chapter 7. SLT Features Section 700 - Operation Non-Verified Account Codes Non-Verified Account codes are voluntary codes. (i.e., You do not have to enter an account code before making a call.) You can assign Non-Verified Account codes to both incoming and outgoing calls. To assign an account code to an outgoing call, you enter the account code before making the call or during the call.
Page 229: Attendant Group Calls
Section 700 - Operation Chapter 7. SLT Features Action Result 4. Press a vacant CO key or enter a trunk access code. 5. Dial the phone number. Hardware Requirements • An SMDR printer or external call accounting system is required to collect account code records. Related Programming •...
Page 230: Auto Repeat Dial
Chapter 7. SLT Features Section 700 - Operation Operation To call an attendant group: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the attendant pilot number (default = 0). Hardware Requirements • Related Programming •...
Page 231: Background Music
Section 700 - Operation Chapter 7. SLT Features Hardware Requirements • Related Programming • FF1-0-03: Extension COS (Auto Repeat Dial) • FF3: Extension COS Assignment Considerations • Background Music Description If your System is set up to provide Background Music, music can be played from the speakers of idle telephones.
Page 232: Busy Override
Authors, and Publishers (ASCAP) or similar organizations to transmit radio or recorded music through the MOH and/or Background Music feature. Pana- sonic Telecommunication Systems Company, its distributors, and affiliates assume no liability should users of Panasonic equipment fail to obtain such a license. Related Programming •...
Page 233: Callback Request
Section 700 - Operation Chapter 7. SLT Features Considerations • You cannot break in on three-party conference calls. • The default for the Override Alert Tone is off. If the Override Alert Tone is enabled, the tone will be sent to both parties when a call is overridden. Callback Request Description If you dial a busy extension, Callback Request enables the System to call you back when that...
Page 234: Call Forwarding
Chapter 7. SLT Features Section 700 - Operation • FF1-0-03: Extension COS (Callback Request Receive) • FF3: Extension COS • FF1-2-03: Dial Plan (Callback Cancel) Considerations • Call Forwarding Description Call Forwarding allows you to send your calls to another extension, to an outside line, or to Voice Mail.
Page 235: Call Forwarding - Busy
Section 700 - Operation Chapter 7. SLT Features To cancel Call Forwarding-All Calls: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the appropriate Cancel Call Forwarding code: • For your extension, enter 731. •...
Page 236: Call Forwarding - No Answer
Chapter 7. SLT Features Section 700 - Operation Action Result 5. If canceling Call Forwarding for another extension, dial the extension number. 6. Replace the handset or press the ON/OFF key. Call Forwarding - No Answer When Call Forwarding - No Answer is set, a call will ring until the Call Forward - No Answer timer expires.
Page 237: Call Forwarding And Do-Not-Disturb
Section 700 - Operation Chapter 7. SLT Features Call Forwarding and Do-Not-Disturb The System allows you to set or cancel both Call Forwarding and Do-Not-Disturb (DND) for your own extension in one step. To cancel Call Forwarding and DND: Action Result 1.
Page 238: System Hold
Chapter 7. SLT Features Section 700 - Operation • System Hold • Floating Hold • Exclusive Hold • Broker’s Hold • Call Park (Station) System Hold You can place either an outside or intercom call on System Hold. You can retrieve a call placed on System Hold from any extension that has a line appearance for the held call.
Page 239: Exclusive Hold
Section 700 - Operation Chapter 7. SLT Features Floating Hold is useful when the intended recipient of a call must be located via a page. The call can be placed in a Floating Hold “orbit” and that orbit number announced during the page. The paged party can then pick up the call by dialing the orbit number.
Page 240: Broker's Hold
Chapter 7. SLT Features Section 700 - Operation Operation To place a call on Exclusive Hold: Action Result 1. While on a call, press the HOLD key. Intercom dial tone To retrieve a call from Exclusive Hold: Action Result 1. While on a call, press the HOLD key. Hardware Requirements •...
Page 241: Call Park
Section 700 - Operation Chapter 7. SLT Features Considerations • Call Park You can use the Call Park function to transfer a call, even if you cannot locate the intended recipient of the call. CO, Extension, and Network calls may be parked. There are two ways for an extension to park a call on the DBS 576HD.
Page 242: Call Pickup
Chapter 7. SLT Features Section 700 - Operation To retrieve a transferred call park: Action Result 1. At the extension with the transferred park call, lift the hand- Intercom dial tone set or press the ON/OFF key. 2. Enter the Call Park Answer/Self access code (default = •...
Page 243 Section 700 - Operation Chapter 7. SLT Features Operation To use Extension Group Pickup - All Calls: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the Extension Group Pickup - All Calls code (default = 701).
Page 244: Extension Direct Pickup
Chapter 7. SLT Features Section 700 - Operation Extension Direct Pickup Extension Direct Pickup allows you to answer a call to another extension by dialing the number of the ringing extension. Operation To use Extension Direct Pickup: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2.
Page 245: Trunk Direct Pickup
Section 700 - Operation Chapter 7. SLT Features • FF1-2: Dial Plan Considerations • Trunk Direct Pickup Trunk Direct Pickup allows you to answer calls ringing on a specific trunk number. Operation To use Trunk Direct Pickup: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2.
Page 246: Unsupervised Transfer
Chapter 7. SLT Features Section 700 - Operation Operation To supervise the transfer of a call to another extension: Action Result 1. While on a call, press the HOLD key. Intercom dial tone 2. Dial the extension number to which the call is to be trans- ferred.
Page 247: Camping A Call Onto A Busy Extension
Section 700 - Operation Chapter 7. SLT Features To transfer a call to an outside number without supervising the transfer: Action Result 1. While on a call, press the HOLD key. Intercom dial tone 2. Enter a trunk access code. 3.
Page 248: Camp-On (Call Waiting)
Chapter 7. SLT Features Section 700 - Operation 221 is forwarded to extension 225, calls that are transferred to extension 221 will be forwarded to extension 225. • Calls can be transferred from paging using supervised transfer. • If a call is unsupervised transferred to a busy extension, the call will camp on to the busy extension.
Page 249: Conference Calls
Section 700 - Operation Chapter 7. SLT Features To answer a Camp-on (Call Waiting) signal: Action Result 1. Replace the handset or press the ON/OFF key. 2. Lift the handset or press the ON/OFF key again to be con- • Current call placed on hold nected to the waiting call.
Page 250: Do-Not-Disturb
Chapter 7. SLT Features Section 700 - Operation Operation See Section 750 - Key Phone User Guide for operating instructions. Hardware Requirements • A Conference Card (VB-44120) must be installed in the System in order to conference more than four parties.
Page 251 Section 700 - Operation Chapter 7. SLT Features To set DND for your own extension: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the DND Set/Cancel code (default = 720). 3. Replace the handset or press the ON/OFF key. To cancel DND for your own extension: Action Result...
Page 252: Dp To Dtmf Signal Conversion
Chapter 7. SLT Features Section 700 - Operation • FF3: Extension COS Considerations • Forced DND override is available. • DND override function is available by Busy Override code. DP to DTMF Signal Conversion Description Dial Pulse (DP) to Dual Tone Multifrequency (DTMF) Signal Conversion allows you to switch from DP to DTMF signaling when using a DP trunk.
Page 253: Flash
Section 700 - Operation Chapter 7. SLT Features Operation To switch from DP to DTMF dialing: Action Result 1. Press the * key or the # key. Hardware Requirements • Related Programming • FF1: DTMF • FF2: DP to DTMF (Outgoing) •...
Page 254: Hot Line
Chapter 7. SLT Features Section 700 - Operation Hot Line Description Hot Line enables you to immediately connect to another pre-assigned extension or speed dial number simply by lifting the handset. You do not have to dial any digits. Operation To immediately connect to a pre-assigned extension or speed dial number: Action Result...
Page 255: Last Number Redial
Section 700 - Operation Chapter 7. SLT Features Operation To make a call using Intercom Calling: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Dial the extension number. 3. If your extension is set for tone calling and you want to make a voice call, enter 1.
Page 256: Message Waiting/Callback
Chapter 7. SLT Features Section 700 - Operation Operation To automatically redial the last number dialed: Action Result 1. Lift the handset or press the ON/OFF key. Outside dial tone (if trunk access code entered) OR... Enter a trunk access code. 2.
Page 257: Offhook Signaling
Section 700 - Operation Chapter 7. SLT Features To answer a message waiting indication (callback): Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the Message Wait Callback code (default = *6). • Telephone automatically dials exten- sion that sent message waiting indica- tion •...
Page 258: Offhook Voice Announce
Chapter 7. SLT Features Section 700 - Operation Operation After receiving an offhook signal during a call: Action Result 1. Press the HOLD key. 2. Press the flashing FF key for the CO line of the incoming call. Note: For details about handling multiple calls, see “Call Hold” on page 6-15. Hardware Requirements •...
Page 259: Onhook Dialing
Section 700 - Operation Chapter 7. SLT Features To transfer a call using OHVA: Action Result 1. While on a call, press the HOLD key. Current call on hold 2. Dial the extension number to which the call is being trans- Busy signal ferred.
Page 260: Paging
Chapter 7. SLT Features Section 700 - Operation Action Result 3. If you entered a trunk access code in step 2, dial the phone number. Otherwise, proceed to step 4. 4. When the call is answered, lift the handset to talk. Hardware Requirements •...
Page 261: Reset Call
Section 700 - Operation Chapter 7. SLT Features Hardware Requirements • External relays, amplifier, and speakers are required for external paging. Related Programming • FF1-0-02: Paging Override • FF1-0-03: Extension COS (Paging) • FF1-0-04: Trunk COS (Paging) • FF1-2: Dial Plan •...
Page 262: Room Monitoring
Chapter 7. SLT Features Section 700 - Operation • FF1-2: Dial Plan Considerations • The second extension called using the Reset Call feature must have the same number of digits as the first extension. • If you program the System for Reset Call, the following features are not available: Camp-on (Ext.
Page 263 Section 700 - Operation Chapter 7. SLT Features To set up the monitoring extension: Action Result 1. Dial the monitoring extension access code (default 776) The monitoring extension enters the mon- and the extension number of the monitored extension, OR... itoring mode.
Page 264: Speed Dialing
Chapter 7. SLT Features Section 700 - Operation Considerations • Be sure all phones that should NOT be allowed to monitor have a COS that restricts monitoring. • If the monitored extension is placed on-hook while Room Monitoring is activated, the monitoring extension will hear a fast busy tone.
Page 265 Section 700 - Operation Chapter 7. SLT Features To dial a PSD number by entering the speed dial bin number: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. If necessary, access an outside line. Outside dial tone 3.
Page 266: System Speed Dial
Chapter 7. SLT Features Section 700 - Operation To indicate . . . Enter/Press Hyphen (-) PROG DTMF Conversion After the AUTO * 3 Other Party Answers Indicates that the digits that follow are either a feature access code or an extension number.
Page 267: Speed Dial Linking
Section 700 - Operation Chapter 7. SLT Features Action Result 4. Enter the SSD bin number (00-79 or 000-799). 5. Complete call and replace the handset or press the ON/OFF key. To delete an SSD number: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2.
Page 268 Chapter 7. SLT Features Section 700 - Operation To link multiple SSD numbers to a PSD bin: Action Result 1. Determine the SSD bin numbers to be linked 2. Lift the handset or press the ON/OFF key. 3. Enter the Speed Dial Set/Clear code (default = 710). 4.
Page 269: Station Lockout
Section 700 - Operation Chapter 7. SLT Features Station Lockout Description Use the Station Lockout feature to limit use of your phone by others when you are away from your telephone. When the Station Lockout feature is in use, the TRS Class of your telephone is changed. Anyone using your telephone is limited to the calling abilities defined by this Lockout TRS Class.
Page 270: Timed Reminder Call
Chapter 7. SLT Features Section 700 - Operation Action Result 4. Enter the Walking TRS/Station Lockout security code. 5. Replace the handset. To change the Walking TRS/Station Lockout security code: Action Result 1. Lift the handset. Intercom dial tone 2. Enter the Station Lockout Security Code Change code (default = 749).
Page 271: Trunk Access
Section 700 - Operation Chapter 7. SLT Features To set the Timed Reminder Call feature: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the Timed Reminder Set code (default = *31). 3. Enter the time you want the Timed Reminder Call to sound. (Enter the time in 24-hour format.
Page 272: Mco Trunk Access
Chapter 7. SLT Features Section 700 - Operation Operation To use Direct Trunk Access: Action Result 1. Lift the handset or press the ON/OFF key. 2. Enter the Direct Trunk Access code (default = 88). 3. Enter the desired trunk number. Outside dial tone 4.
Page 273: Trunk Queuing
Section 700 - Operation Chapter 7. SLT Features • Each trunk group can support up to 50 outside lines. • Each MCO Tenant Group can have up to 5 MCO trunk access codes. System defaults for MCO trunk access codes are displayed in the following table. •...
Page 274: Universal Night Answer To Page
Chapter 7. SLT Features Section 700 - Operation Related Programming • FF1-2: Dial Plan • FF1-0-03: Extension COS (Trunk Queuing) • FF3: Extension COS Considerations • Response to the Trunk Callback must be within 15 seconds or Trunk Queuing will be canceled. •...
Page 275: Walking Trs Class Of Service
Section 700 - Operation Chapter 7. SLT Features Walking TRS Class of Service Description Walking Toll Restriction Service (TRS) Class of Service (COS) allows an extension user to “carry” his or her toll restrictions to another phone. Before the Walking TRS COS feature can be used, a Walking TRS COS code must be entered at your extension before using dialing privileges at another extension.
Page 276 Chapter 7. SLT Features Section 700 - Operation 6-54 DBS 576HD (USA) issued September 2001 576-50-700...
Page 277 Chapter 7. SLT Features Single Line Telephones (SLTs) are industry-standard 2500 sets. SLTs are not equipped with feature keys or line keys, so basic telephone operations are performed by pressing dialpad keys and/or using the switchhook. This chapter describes the following features that are available with SLTs. Topic Page Absence Message...
Page 278 Chapter 7. SLT Features Section 700 - Operation Topic Page Offhook Signaling 7-30 Offhook Voice Announce 7-31 Paging 7-32 Meet-Me Answer 7-32 Reset Call 7-33 Room Monitoring 7-34 Speed Dialing 7-35 Personal Speed Dial 7-35 System Speed Dial 7-36 Speed Dial Linking 7-38 Station Lockout 7-38...
Page 279: Absence Message
Section 700 - Operation Chapter 7. SLT Features Absence Message Description Extension users can leave text messages related to their phones when they are away. When the unattended extension is dialed, the text message displays on the caller’s phone. Any one of the following messages can be selected.
Page 280: Account Codes
Chapter 7. SLT Features Section 700 - Operation To cancel an Absence Message Action Result 1. Lift the handset. Intercom dial tone 2. Enter the Absence Message code (default = 729). 3. Flash the hookswitch. 4. Replace the handset. Related Programming •...
Page 281: Non-Verified Account Codes
Section 700 - Operation Chapter 7. SLT Features Non-Verified Account Codes can be assigned to outgoing calls. The user either enters the Code before accessing an outside line (for forced or voluntary Codes). Verified Account Codes Verified Account Codes entered by phone users must match a 4-digit or 10-digit code that has been preprogrammed into an Account Code Table.
Page 282: Attendant Group Calls
Chapter 7. SLT Features Section 700 - Operation Action Result 5. Enter a trunk access code. 6. Dial the phone number. Hardware Requirements • An SMDR printer or external call accounting system is required to collect account code records. Related Programming •...
Page 283: Busy Override
Section 700 - Operation Chapter 7. SLT Features You can call the attendant group from any extension by dialing the designated attendant number. Operation To call an attendant group: Action Result 1. Lift the handset. Intercom dial tone 2. Enter the attendant pilot number (default = 0). Hardware Requirements •...
Page 284: Callback Request
Chapter 7. SLT Features Section 700 - Operation Hardware Requirements • Related Programming • FF1-0-01: Splash Tone (Busy Override) • FF1-0-03: Extension COS (Manual DND Override Send) • FF1-0-03: Extension COS (Forced DND Override) • FF1-2: Dial Plan • FF3: Extension COS •...
Page 285: Call Forwarding
Section 700 - Operation Chapter 7. SLT Features To cancel a Callback Request: Action Result 1. Lift the handset. Intercom dial tone 2. Dial the Callback Cancel code (default = 769). 3. Replace the handset. Hardware Requirements • Related Programming •...
Page 286: Call Forwarding - Busy
Chapter 7. SLT Features Section 700 - Operation Action Result 3. If setting Call Forwarding for another extension, dial the number of the extension whose calls you wish to forward. 4. Enter the destination number: • If forwarding to another extension, dial the extension number.
Page 287: Call Forwarding - No Answer
Section 700 - Operation Chapter 7. SLT Features Action Result 4. Enter the destination number: • If forwarding to another extension, dial the extension number. • If forwarding to an outside number, press the # key then enter the SSD bin number. Note: Any outside number used for Call Forwarding must already be programed into speed dialing.
Page 288: Call Forwarding And Do-Not-Disturb
Chapter 7. SLT Features Section 700 - Operation Action Result 4. Dial the destination number: • If forwarding to another extension, dial the extension number. • If forwarding to an outside number, press the # key then enter the SSD bin number. Note: Any outside number used for Call Forwarding must already be programed into speed dialing.
Page 289: Call Hold
Section 700 - Operation Chapter 7. SLT Features • FF1-2: Dial Plan • FF3-0: Extension COS Assignment Considerations • Calls cannot be forwarded to an extension that already has Call Forwarding or DND activated. For example, extension 220 can only forward to extension 225 if 225 is not forwarded. •...
Page 290: Floating Hold (Retrieve Only)
Chapter 7. SLT Features Section 700 - Operation To retrieve a held call on a specific trunk: Action Result 1. Lift the handset. Intercom dial tone 2. Enter the Specified Trunk Answer code (default = *0). 3. Enter the trunk number. Hardware Requirements •...
Page 291: Exclusive Hold
Section 700 - Operation Chapter 7. SLT Features Considerations • The number of floating hold orbits available may very depending on the Station Park /Floating Hold Pickup setting (FF1-0-02-0005). The floating hold pickup access code can set to *9 (default). The “*9” access code operates as follows: System Size Virtual Line Number and Operation 01-09 Floating Hold pick up...
Page 292: Call Park
Chapter 7. SLT Features Section 700 - Operation Operation To place a call on Broker’s Hold: Action Result 1. Pick up the first call. 2. Hookflash. First call on hold 3. Pick up the second call. 4. Hookflash. Second call on hold, first call retrieved Hardware Requirements •...
Page 293 Section 700 - Operation Chapter 7. SLT Features To retrieve a call parked at the originating extension from another extension: Action Result 1. Lift the handset Intercom dial tone 2. Enter the Station Call Park Answer/Other Ext. code (default = 773). OR...
Page 294: Call Pickup
Chapter 7. SLT Features Section 700 - Operation Call Pickup Description The System allows the following types of call pickup: • Extension Group Pickup • Extension Direct Pickup • Trunk Group Pickup • Trunk Direct Pickup Extension Group Pickup Extension Group Pickup allows you to pick up a direct ringing call (within your extension pickup group or in a different pickup group) without having to dial the number of the ringing extension.
Page 295: Extension Direct Pickup
Section 700 - Operation Chapter 7. SLT Features To use Specified Group Pickup: Action Result 1. Lift the handset. Intercom dial tone 2. Enter the Specified Group Pickup code (default = 703). 3. Enter the number of the call pickup group (01-72) where the call is ringing.
Page 296: Trunk Group Pickup
Chapter 7. SLT Features Section 700 - Operation Trunk Group Pickup Trunk Group Pickup allows you to answer calls ringing to any extension within your own MCO incoming trunk group. Operation To use Trunk Group Pickup: Action Result 1. Lift the handset. Intercom dial tone 2.
Page 297: Call Transfer
Section 700 - Operation Chapter 7. SLT Features Considerations • Calls on exclusive hold cannot be picked up. Call Transfer Description The System allows you to transfer calls to either another extension or to an outside number. The transferred calls can be either supervised or unsupervised. (You can also use the Camp-on feature to transfer a call to a busy extension.) Supervised Transfer When completing a supervised transfer, the transferring party remains on the line until the third party...
Page 298: Camping A Call Onto A Busy Extension
Chapter 7. SLT Features Section 700 - Operation Operation To transfer a call to another extension without supervising the transfer: Action Result 1. While on a call, hookflash to place the call on hold. Intercom dial tone 2. Dial the extension number to which the call is to be trans- ferred.
Page 299: Camp-On (Call Waiting)
Section 700 - Operation Chapter 7. SLT Features Considerations • On-Hook Transfer must be enabled for the transferring party’s Extension Class of Service (COS). • If the call is not answered by the third party before the Transfer Recall Timer expires, the call will recall to the transferring extension.
Page 300: Conference Calls
Chapter 7. SLT Features Section 700 - Operation To use Manual Camp-on: Action Result 1. Lift the handset. Intercom dial tone 2. Dial the extension number. Busy tone 3. Enter the Camp-On (Call Waiting) code (default = 2). • Called party hears alert tone •...
Page 301: Do-Not-Disturb (Dnd)
Section 700 - Operation Chapter 7. SLT Features Operation To establish a conference call: Action Result 1. While on a call, hookflash to place your current call on hold. 2. If adding an outside party, dial a trunk access code. •...
Page 302 Chapter 7. SLT Features Section 700 - Operation To cancel DND for your own extension: Action Result 1. Lift the handset. Intercom dial tone 2. Enter the DND Cancel code (default = 720). DND/CD LED light goes off 3. Replace the handset. To set DND for another extension: Action Result...
Page 303: Flash Send
Section 700 - Operation Chapter 7. SLT Features Flash Send Description Flash send allows you to send a flash to a CO line. Operation To send a flash on a CO line: Action Result 1. Hookflash to place the current CO call on hold. Dial tone is returned 2.
Page 304: Intercom Calling
Chapter 7. SLT Features Section 700 - Operation Intercom Calling Description The System provides two methods of intercom calling: • Voice Calling: Extension calls are connected immediately, without a ringing tone. • Tone Calling: A ringing tone is sent to the called extension. Extension Class of Service (COS) programming determines whether the default for the originating extension is voice or tone calling.
Page 305: Last Number Redial
Section 700 - Operation Chapter 7. SLT Features Last Number Redial Description Last Number Redial allows you to automatically redial the last number dialed. Operation To automatically redial the last number dialed: Action Result 1. Lift the handset. 2. Enter the SLT Redial code (default = 712). 3.
Page 306: Offhook Signaling
Chapter 7. SLT Features Section 700 - Operation To answer a message waiting indication (Callback): Action Result 1. Lift the handset. Stutter dial tone 2. Enter the Message Wait Callback code (default = *6). Telephone automatically dials extension that set Message Waiting Indication To cancel a Callback Message: Action Result...
Page 307: Offhook Voice Announce
Section 700 - Operation Chapter 7. SLT Features Action Result 1. Press and release the hook quickly (hookflash). First call is placed on hold; incoming call connects. 2. Press and release the hook quickly to go back to the First call connects again. original call.
Page 308: Paging
Chapter 7. SLT Features Section 700 - Operation Hardware Requirements • Related Programming • FF1 0 03 (System): Extension COS OHVA Originate • FF1 0 03 (System): Extension COS OHVA Receive • FF3 (Extension): Extension COS Assignments • FF4: FF Key Assignment Considerations •...
Page 309: Reset Call
Section 700 - Operation Chapter 7. SLT Features Hardware Requirements • External relays, amplifier, and speakers are required for external paging. Related Programming • FF1-0-02: Paging Override • FF1-0-03: Extension COS (Paging) • FF1-0-04: Trunk COS (Paging) • FF1-2: Dial Plan •...
Page 310: Room Monitoring
Chapter 7. SLT Features Section 700 - Operation Considerations • The second extension called using the Reset Call feature must have the same number of digits as the first extension. Room Monitoring Version 3.5 and higher Description This feature allows the user to monitor the sounds in a room from another extension or room. The transmitter in the telephone handset is used as a remote “microphone”...
Page 311: Speed Dialing
Section 700 - Operation Chapter 7. SLT Features Considerations • Be sure all phones that should NOT be allowed to monitor have a COS that restricts monitoring. • If the monitored extension is placed on-hook while Room Monitoring is activated, the monitoring extension will hear a fast busy tone.
Page 312: System Speed Dial
Chapter 7. SLT Features Section 700 - Operation To dial a PSD number by entering the speed dial bin number: Action Result 1. Lift the handset. Intercom dial tone 2. If necessary, access an outside line. Outside dial tone 3. Enter the Speed Dial Originate code (default = 80). 4.
Page 313 Section 700 - Operation Chapter 7. SLT Features Operation To assign SSD numbers: Action Result 1. Lift the handset. Intercom dial tone 2. Enter the Speed Dial Set/Clear code (default = 710). 3. Enter the SSD bin number (00-79 or 000-799). 4.
Page 314: Speed Dial Linking
Chapter 7. SLT Features Section 700 - Operation Considerations • The system can be programmed to allow SSD Numbers to override toll restrictions. Speed Dial Linking You can automatically link together up to 6 SSD numbers in 1 PSD bin to handle telephone numbers longer than 24 characters.
Page 315 Section 700 - Operation Chapter 7. SLT Features To activate Station Lockout feature: Action Result 1. Lift the handset. Intercom dial tone 2. Dial the Station Lockout Set/Cancel (Own EXT) code (default = 746). 3. Replace the handset. To cancel Station Lockout feature: Action Result 1.
Page 316: Timed Reminder Call
Chapter 7. SLT Features Section 700 - Operation To change the Station Lockout security code: Action Result 1. Lift the handset. Intercom dial tone 2. Dial the Walking TRS/Station Lockout Security Code Change code (default = 749). 3. Dial the current Walking TRS/Station Lockout security code.
Page 317: Trunk Access
Section 700 - Operation Chapter 7. SLT Features Operation To set the Timed Reminder Call feature: Action Result 1. Lift the handset. Intercom dial tone 2. Enter the Timed Reminder Set code (default = *31). 3. Enter the time you want the Timed Reminder Call to sound. (Enter the time in 24-hour format.
Page 318: Direct Trunk Access
Chapter 7. SLT Features Section 700 - Operation Direct Trunk Access Extensions can seize a specific trunk for outgoing calls. Extensions can also use Direct Trunk Access to test trunks or to access data trunks. Operation To use Direct Trunk Access: Action Result 1.
Page 319: Trunk Queuing
Section 700 - Operation Chapter 7. SLT Features • FF5-2: MCO Trunk Group (Outbound) • FF7: ARS/TRS Considerations • Each trunk group can support up to 50 outside lines. • Each MCO Tenant Group can have up to 5 MCO trunk access codes. System defaults for MCO trunk access codes are displayed in the following table.
Page 320: Universal Night Answer To Page
Chapter 7. SLT Features Section 700 - Operation Hardware Requirements • Related Programming • FF1-2: Dial Plan • FF1-0-03: Extension COS (Trunk Queuing) • FF3: Extension COS Considerations • Response to the Trunk Callback must be within 15 seconds or Trunk Queuing will be canceled. •...
Page 321: Walking Trs Class Of Service
Section 700 - Operation Chapter 7. SLT Features Walking TRS Class of Service Description Walking Toll Restriction Service (TRS) Class of Service (COS) allows an extension user to “carry” his or her toll restrictions to another phone. Before the Walking TRS COS feature can be used, a Walking TRS COS code must be entered at your extension before using dialing privileges at another extension.
Page 322 Chapter 7. SLT Features Section 700 - Operation 7-46 DBS 576HD (USA) issued September 2001 576-50-700...
Page 323: Appendix A. Ars And Trs Operation
Section 700 - Operation Appendix A. ARS and TRS Operation Introduction This appendix provides an overview of the Toll Restriction Service (TRS) and Automatic Route Selection (ARS) features that are available with the DBS 576HD PBX. • TRS provides the ability to block selected outgoing calls while allowing others. •...
Page 324: Detailed Description
Section 700 - Operation Detailed Description This section provides a description of the TRS and ARS options on the DBS 576HD PBX. TRS Features TRS Class Features Each trunk and extension is assigned to one of 50 TRS classes. Each TRS class is assigned a Day TRS level and a Night TRS level for each Trunk group.
Page 325: Ars/Trs Features
Section 700 - Operation Leading Digits Table The leading digits table considers the initial dialed digits in determining the restriction TRS level. Up to 10 digits can be considered. The digits may be any number 0, 1-9. In addition a wild card (*) may be used to occupy any digit position.
Page 326 Section 700 - Operation ARS Level An ARS level is also assigned to each of the 50 TRS classes. This originator’s ARS value is used to determine if the caller can proceed to use a particular priority route based on the associated ARS requirement in the Route List (described later).
Page 327: Route List Table
Section 700 - Operation Time List Table Time List Table is used when the time of day, the day of week or the date affects the desired route. The Time List Table allows up to 50 patterns to be entered. Each pattern may specify up to five Route List patterns to used based on the current time of day.
Page 328: Trs Programming/Operation Overview
Section 700 - Operation TRS Programming/Operation Overview The purpose of TRS is to restrict outside call origination based on the number dialed and the originator. As shown in Figure A-4 TRS Operation (Non-ARS) at the end of this appendix, up to 50 TRS Classes settings are assigned.
Page 329 Section 700 - Operation Figure A-1. TRS Flowchart Extension or trunk System checks originating accesses trunk ext. or trunk TRS Class User dials digit System checks class assignment for TRS level for this trunk group Origination TRS Level System compares Are additional dialed digit(s) to digits required...
Page 330: Example Trs Configuration
Section 700 - Operation If the analyze digits table is referenced by a Prefix ID, the system will consider at all entries with the Prefix ID and analyze any additional digits dialed. The system will look for the longest exact match. If there is an exact match, the system compares the entered TRS Restriction value to the call originator’s assigned TRS level.
Page 331 Section 700 - Operation Implementation The configuration of this system is described in the following steps: The system needs are listed in Table 1, “Example - User Needs Worksheet,” on page 10. Most of the information is straight forward. The Day TRS and Night TRS classes are determined by assigning consecutive Class numbers to each unique calling need.
Page 332 Section 700 - Operation Table A-1. Example - User Needs Worksheet Tenant Name XYZ Department Stores Tenant # 1 (1-72) User Type User Extension Day Calling Needs Night Calling Needs Day TRS Night TRS (office, (or Trunk) Ports (Long Distance, 411, (Long Distance, 411, Class Class...
Page 333 Section 700 - Operation Table A-2. Example - MCO Tenant/Trunk Groups Worksheet Tenant Name XYZ Department Stores Tenant Number 1 Trunk Group Description Trunks in Trunk Group (Number/BSSC) Usage (MCO1 - Dial “9”, Number (0-99) (Two-Way CO LS, Tie Line, FX, MCO2 - dial “81”, Direct etc.) Access Only, etc.)
Page 334 Section 700 - Operation From the User Needs and Tenant Trunk Groups Worksheets, TRS levels are determined. This list is created by reviewing the different calling needs and assigning the most restrictions to the lowest TRS level and working up to the least restriction level. Table A-3.
Page 335 Section 700 - Operation Next the Origination TRS Level is determined for each Trunk group per class. Using Table 1, “Example - User Needs Worksheet,” on page 10, each unique origination class is determined. Then using Table 3, “Example - Origination TRS Level Plan,” on page 12 the TRS level is determined for each class.
Page 336 Section 700 - Operation Calls are screened by first considering the initial digits dialed. In this case, the first Prefix Dialed entry is a 1. This will look at any number that starts with 1. A * is available as a wild card. This represents any single digit 1-9.
Page 337 Section 700 - Operation In this case, Prefix ID 1 links calls that have a dialed prefix of 1. Several entries are made to determine the restriction TRS level and the Route Type. The call originator must have a Origination TRS Level exceeding 1 for the call to be allowed.
Page 338: Ars Configuration And Operation
Section 700 - Operation ARS Configuration and Operation This section provides the following: • An overview of ARS. • An example ARS configuration. • Worksheets for planning and implementing an ARS plan. ARS/TRS Programming/Operation Overview The purpose of TRS is to restrict outside call origination based on the dialed number and the originator. The purpose of ARS is to automatically select the lowest cost route available for a call based on the dialed number.
Page 339 Section 700 - Operation Figure A-2. ARS/TRS Flowchart Page 1 of 2 Ext ens i onort r unkdi al sf i r st Sys t em checksor i gi nat i ng MCO Code( us ual l y" 9" ) ext .ort r unkTRS Cl ass Sys t em checksc l ass Userdi al sdi gi t...
Page 340 Section 700 - Operation Figure A-3. ARS/TRS Flowchart Page 2 of 2 Ti me Li stPat t er n Syst em sel ect sTi meLi st associ at edwi t hSpeci alDay Syst em sel ect sTi meLi st ass oci at edwi t h Day oft he W eek I st her eanav ai l abl e Fr om t heTi meLi stPat t er n...
Page 341: Example Ars Configuration
Section 700 - Operation If the analyze digits table is referenced by a prefix ID, the system will consider at all entries with the prefix ID and analyze any additional digits dialed. The system looks for the longest exact match. If there is an exact match, the system compares the entered TRS Restriction value to the call originator’s assigned TRS level.
Page 342 Section 700 - Operation • restrict special calling numbers (976, 1900, outside operator, etc.) • public emergency numbers allowed • 25 executive office telephones • no time restriction • no calling restrictions • 2 attendant group phones • no restrictions during the day •...
Page 343 Section 700 - Operation Figure A-4. Example System Configuration 101XXXX Long Distance Carrier A (less expensive from 8 to 6) Legacy System Trunks 1-24 101YYYY Long Distance 75 Retail Floor Ext. Carrier B (less expensive nights 40 General Office Ext. and weekends) Toll-Free 10 Buyer Ext.
Page 344 Section 700 - Operation Figure A-5. Example Foreign Exchange Lines From City A to City B City A City B In this case we have two Foreign Exchange (FX) lines to a City B Central Office Exchange. Using these lines are like dialing directly from the City B exchange.
Page 345 Section 700 - Operation Table A-7. Example - User Needs Worksheet Tenant Name XYZ Department Stores Tenant # 1 (1-72) User Type User Extension Day Calling Needs Night Calling Needs Day TRS Night TRS (office, (or Trunk) Ports (Long Distance, 411, (Long Distance, 411, Class Class...
Page 346 Section 700 - Operation Table A-8. Example - MCO Tenant/Trunk Groups Worksheet Tenant Name XYZ Department Stores Tenant Number 1 Trunk Group Description Trunks in Trunk Group Usage Notes Number (0-99) (Two-Way CO GS, Tie (Number/BSSC) Line, FX, etc.) Local CO (Exchange Line) 1-24 Local, access to long distance carriers A (least Access...
Page 347 Section 700 - Operation From the User Needs and Tenant Trunk Groups Worksheets, TRS levels are determined. This list is created by reviewing the different calling needs and assigning the most restrictions to the lowest TRS level and working up to the least restriction level. Table A-9.
Page 348 Section 700 - Operation From the User Needs and Tenant Trunk Groups Worksheets, ARS levels are determined. This list is created by reviewing the different calling needs and assigning the least cost access levels to the lowest ARS level and working up to the highest cost ARS level. Table A-10.
Page 349 Section 700 - Operation Next the Origination TRS and ARS level and queuing point enable/disable operation is determined for each class. Using Table 7, “Example - User Needs Worksheet,” on page 23, each unique origination class is listed. Using Table 9, “Example - Origination TRS Level Plan,” on page 25 the TRS Level is determined for each class.
Page 350 Section 700 - Operation Calls are screened by first considering the initial digits dialed. In this case, the first Prefix Dialed entry is a 1. This will look at any number that starts with 1. A * is available as a wild card. This represents any single digit 1-9.
Page 351 Section 700 - Operation In this case, Prefix ID 1 links calls that have a dialed prefix of 1. Several entries are made to determine the restriction TRS level and the Route Type. The call originator must have a Origination TRS Level exceeding 1 for the call to be allowed.
Page 352 Section 700 - Operation If call routing varies by day of week or special day, then separate time lists must be prepared. In this example, weekday call routing varies from weekends and holidays. Therefore two time list tables are completed. When a call is made, the system will check to see if this is a special day listed in a Time List Table.
Page 353 Section 700 - Operation On weekends, the time of day is not a cost factor. Therefore there is only one time period used. Table A-15. Example -Time List Table 2 Time List Table 2 Day Of Week: Sun X Mon ___ Tue ___ Wed ___ Thu ___ Fri ___ Sat X Special Days: 0101, 0704, 1127, 1225 Time List...
Page 354 Section 700 - Operation Each Route List Pattern consists of a one or more trunk groups in sequence to check for an available trunk. Before a route is considered, the required ARS level is compared to the originator’s ARS level. If the originator’s ARS level is greater than or equal to the required ARS level, the trunk group listed for the route will be searched for an available trunk.
Page 355 Section 700 - Operation In this example, there are only 5 route patterns needed. The first three use the same trunks to the local CO. The first pattern does not modify the dialed digits. The second pattern uses the Digit Modify Pattern to add the Equal Access Code prefix for Long Distance Carrier A (preferred in the day time).
Page 356 Section 700 - Operation A-34 DBS 576HD (USA) issued September 2001 576HD-50-700...
Page 357: Index
Index 3-45 Attendant Reversion 3-45 Network Centralized Attendant Group Calls DSLT Key Telephone Attendant Groups About User Programming Auto Repeat Dial Absence Message DSLT DSLT Key Telephone Key Telephone Automatic Call Distributor (ACD) Message No. and Text Automatic Call Waiting Key Telephone Camp-on 6-26...
Page 358 Index Section 700 - Operation 7-13 Call Park 6-19 DSLT Call Forward Busy Destination Extension 5-21 Key Telephone Setting 7-16 Call Forward ID Code Call Pickup 3-59 Voice Mail (Third Party) 6-20 DSLT Call Forward ID Codes for Voice Mail Extension Direct Pickup Setting 6-22...
Page 359 Section 700 - Operation Index 5-31 3-11 Key Telephone Class of Service (COS) 7-23 5-91 CO Line Key Trunk Access Callback CO Ringing 5-60 3-50 Message Key DID Day/Night 3-49 Message Waiting Ringing Modes 6-34 DSLT CO Ringing Mode 5-61 3-52 Key Telephone Alarm Ringing...
Page 360 Index Section 700 - Operation 6-15 Call Hold 6-20 Call Pickup 6-23 Call Transfer Data Security 6-11 Callback Request 3-22 System 6-26 Camp-on (Call Waiting) Date 6-28 Do-Not-Distrub (DND) 4-31 Setting 6-30 DP to DTMF Signal Conversion 6-31 Flash Signal 4-31 Setting 6-32...
Page 361 Section 700 - Operation Index 5-41 Small-Display Phone Extension (Station) Timers 3-29 3-15 Distinctive Ringing Class Assignment 3-34 3-46 Distributed Hunt Group Extension Calling DND (Do-Not-Disturb) Extension COS 6-28 3-12 DSLT Enable/Disable Features 5-42 Key Telephone Extension Direct Pickup 7-25 6-22 DSLT 5-25...
Page 362 Index Section 700 - Operation 5-44 EM/24 5-45 FF Keys Flash Send Handset 7-27 5-63 Mute Function Flash Signal Handsfree 6-31 DSLT Answerback 5-45 Key Telephone 5-52 Key Telephone Flash Transfer Operation 3-46 Network 5-52 Key Telephone 5-45 Flexible Function Keys Handsfree Answerback 3-32 Flexible Numbering Plan...
Page 363 Section 700 - Operation Index 5-31 Camp-on (Call Waiting) 5-34 Conference Calls 5-35 Directory Numbers ID Codes 5-39 Display Information Setting 5-42 Do-Not-Distrub (DND) Intercom Calling 5-43 DP to DTMF Signal Conversion 6-32 DSLT 5-45 FF Keys 5-55 Key Telephone 5-45 Flash Signal 7-28...
Page 364 Index Section 700 - Operation 5-61 Least Cost Routing Key Telephone 7-29 Line Appearances 5-58 Direct Line Appearances Messages 5-57 DSS/BLF Appearances Absence 5-57 Key Telephone DSLT 5-59 Multi-CO (MCO) Key Telephone List of features 3-21 Loop Start Trunk Interface Absence Message Message No.
Page 365 Section 700 - Operation Index 7-30 Voice Announce 6-36 DSLT 3-37 Name Assignments 5-65 Key Telephone 3-38 Extension 7-31 3-42, 5-83 Speed Dial Offhook Monitor Names 5-63 Key Telephone 4-13 Extension Offhook Signaling Network 6-35 DSLT 3-45 Call Routing 5-64 Key Telephone 3-45 Centralized Voice Mail...
Page 366 Index Section 700 - Operation All Calls DSLT 6-20 Key Telephone 5-24 Redial SLT 7-18 Last Number 6-20 DSLT 6-33 DSLT External Calls 5-56 Key Telephone DSLT 6-20 7-29 Key Telephone 5-24 Redial Key Busy Tone SLT 7-18 DSLT 5-24 Key Telephone Key Telephone 7-18...
Page 367 Section 700 - Operation Index 4-23 7-35 Setting Speed Dialing 7-38 Sensor Station Lockout 3-30 7-40 Door Box Timed Reminder 7-41 Separation Trunk Access 7-43 BGM/MOH Trunk Queuing 7-44 Set Absence Messages Universal Night Answer (UNA) to Page 7-45 Set Call Forward Busy Destination Extension Walking TRS Class of Service Set Call Forward ID Code for Voice Mail Single Line Telephone (SLT)Features...
Page 368 Index Section 700 - Operation 4-37 Station Lockout Setting Replies 6-47 4-23 DLST Setting Send Text Messages 5-87 3-59 Key Telephone Third-Party Voice Mail Integration 7-38 Time 4-31 Station Message Detail Recording (SMDR) Setting 3-52 Call Records Time List Table 3-54 Output Data Format Timed Reminder Call...
Page 369 Section 700 - Operation Index 7-44 TRS Override 3-52 Unsupervised Call Transfer 6-24 TRS Override on SSD Dialing DSLT 5-28 TRS Programming/Operation Overview Key Telephone 7-21 Trunk Access 5-91 CO Line Key Trunk Access User Maintenance Direct Trunk Access Introduction 6-49 DSLT User Programming...
Page 370 Index Section 700 - Operation Walking TRS Codes 4-40 Setting 5-100 Zip Mode See More Panasonic Manuals www.voicesonic.com Phone 877-289-2829 I-14 DBS 576HD (USA) issued March 2001 576-50-700...

Panasonic DBS 576 HD Technical Manual

Chapter 1. About this Manual

Chapter 2. List of Features

Chapter 3. System Features

Chapter 4. User Maintenance

Chapter 5. Key Telephone Features

Chapter 6. DSLT Features

Chapter 7 . SLT Features

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Summary of Contents for Panasonic DBS 576 HD