Page 1 Panasonic (Applies to CPC-AII/B Version 9.2 and CPC-EX Version 2.3) Section 700 Feature Operation Version 2.3/9.2 Revised April 2000...
Page 2 The information contained in this document is subject to change without notice and should not be construed as a commitment by the Panasonic Telecommunication Systems Company (PTSC). PTSC reserves the right, without notice, to make changes to equipment design as advances in engineering and manufacturing methods warrant.
Page 3: Table Of Contents
About This Manual........... x Chapter 1.
Page 4 Walking TRS Class of Service ........3-68 Chapter 4. Key Telephone Features......4-1 Key Phone .
Page 5 Section 700 - Operation Barge-In for Direct Lines ..........4-6 Busy Override .
Page 6 Prime Line Preference ..........4-83 Private Line.
Page 7 Section 700 - Operation Station Lockout ..........5-37 Chapter 6.
Page 8 T1 Networking Capability ......... . . A-3 Modification to Toll Restriction Service .
Page 9 Key Telephone Installation Notes ........B-21...
Page 10 Section 700 - Operation 16-Port Voice Mail Support via API ........H-1 Off-Hook Voice Announce (OHVA) via API .
Page 11: About This Manual
Key Telephone Features are available to DBS key phones. DBS key phones are proprietary digital sets that provide feature access through a combination of feature keys and access codes.
Page 12 Purpose The purpose of this manual is to provide an overview of feature operation and requirements. Where applicable, the following types of information are provided for each feature. Types of information Description Operation Hardware Require- ments Related Programming Considerations Purpose The Description section provides an overview of how the feature works and, in some cases, what it is typically used for.
Page 13: Chapter 1. List Of Features
Chapter 1: List of Features The following tables list the features available with the DBS. features are listed in the Appendix, which starts on page A-1 in the back of this manual. The following tables are included in this chapter: System Features Attendant Features Extension Features...
Page 14 Chapter 1. Features List Section 700 - Operation DBS Manual - Revised April 2000 DBS-2.3/9.2-700...
Page 15 Section 700 - Operation Table 1-1. System Features Feature Account Codes: Non-verified Account Codes: Verified Answer Supervision for Voice Mail Auto Day Mode Auto Set Relocation Background Music Battery Backup Call Forward ID Code for Voice Mail Caller ID Caller ID Auto DISA Centrex/PBX Compatibility DID (Direct Inward Dialing) DID Night Ringing Assignment...
Page 16 Feature Power Failure Transfer Remote Maintenance Sensor Station Class of Service Station Hunting: Terminal and Circular Station Hunting: Terminal, Distributed, Longest Idle Station Message Detail Recording (SMDR) T1 Interface Telephony Services Toll Restriction Trunk Groups Trunk Name Assignment Trunk Queuing Universal Night Answer Voice Mail Ringing VAU (Voice Announce Unit)
Page 17 Section 700 - Operation Table 1-2. Attendant Features Feature Alternate Attendant Attendant Assignment of Speed Dialing Attendant Busy Override Attendant Call Park Attendant Control of Absence Messages, Call Forwarding, and DND Attendant-Controlled Text Assignment Attendant Feature Package Attendant Groups Dial Tone Disable DSS/72 Headset Operation One-Touch VM Transfer...
Page 18 Table 1-3. Extension Features Feature Absence Message Auto Redial Barge-In for Direct Lines Busy Override Call Coverage Groups Call Duration Display Call Forwarding Call Hold: Exclusive and System Call Park Call Pickup: Direct and Group Call Transfer: Blind and Screened Call Waiting Call Waiting/OHVA Text Reply...
Page 19 Section 700 - Operation Feature DSS/BLF Appearances: Multi-Line (ML) Appearances ML/MCO Separation Meet-Me Answer Message Waiting/Callback Request Non-appearing Outside Line Offhook Signaling Off-Hook Voice Announce (OHVA) One-Touch Keys One-Touch VM Access Onhook Dialing Pooled Trunk Access Prime Line Preference Private Line Reminder Call Ringing Line Preference Saved Number Redial...
Page 20 Chapter 1. Features List Section 700 - Operation DBS Manual - Revised April 2000 DBS-2.3/9.2-700...
Page 21 Chapter 2. Attendant Features This chapter describes features that are available to an attendant phone. In addition to functioning as a central answering point, an attendant phone also has special capabilities for monitoring and programming other phones. This chapter covers the following topics: Alternate Attendant Attendant Assignment of Speed Dialing Attendant Busy Override...
Page 22 DBS Manual - Revised April 2000 DBS-2.3/9.2-700...
Page 23: Chapter 2. Attendant Features
Section 700 - Operation Alternate Attendant (CPC-A and CPC-B Versions Prior to 2.0) Description The alternate attendant receives intercom calls directed to the primary attendant if the primary attendant is busy or out of service. In addition to receiving overflow intercom calls, the alternate attendant has full access to attendant features.
Page 24: Attendant Busy Override
P appears.) The number appears on the display. 7. Press the HOLD key. “SSD XX” (where “XX” is the Speed Dial code) and the stored telephone number appear on the display. 8. Repeat steps 2 to 7 to store additional numbers.
Page 25: Attendant Call Park
Park Number. The attendant phone is equipped with ten outside line Park Numbers (00-09). Programming a Call Park key into an FF key on a telephone or a DSS console makes one-touch Call Park possible.
Page 26 Chapter 2. Attendant Features • The outside call is placed on hold. • “CO HOLD #XX” (where “XX” is the trunk number) appears on the display. 2. Dial “75.” “PARK HOLD” appears on the display. 3. Enter desired Park Number (00-09). “PARK HOLD 01”...
Page 27: Attendant Control Of Absence Messages
Section 700 - Operation Attendant Control of Absence Messages, Call Forwarding, and DND (All Versions) Description An attendant phone can cancel the Absence Message, Call Forwarding, and Do-Not-Disturb (DND) features activated on any extension. Operation To cancel an Absence Message, Call Forwarding, or DND: 1.
Page 28: Attendant-Controlled Text Assignment
Chapter 2. Attendant Features Attendant-Controlled Text Assignment (All Versions) Description The attendant can assign text to extensions, system speed dial numbers, and Call Waiting/OHVA text replies without using a DSS/72 or entering the programming mode. Text is assigned through the dial pad on the attendant phone. Operation To assign names to extensions: 1.
Page 29 Section 700 - Operation 6. Press AUTO to backspace and erase the existing name. 7. Use the dialpad sequences shown in Table 2-1 on page 2-10 to enter letters and/or numbers. Press FLASH after each letter or number. Press CONF to switch between numbers and letters. 8.
Page 30: Attendant Feature Package
Chapter 2. Attendant Features Table 2-1. Key sequences for text assignment. Attendant Feature Package (CPC-B Version 2.0 - 4.0) Description The Attendant Feature Package (AFP) software affects the attendant’s DSS console. Note: The Attendant Feature Package was discontinued in CPC-B Version 5.0.
Page 31: Attendant Groups
Section 700 - Operation • WAIT key • OHVA key • EXT key • SSD key • STATE key • RESET key • ALM key • MSG key • CNCT (connect) key • CNCL (Cancel) key • Configuration of line/loop keys on large display as multiline •...
Page 32: Dial Tone Disable
Chapter 2. Attendant Features • FF1 (System): Fourth Attendant Position • FF1 (System): Attendant Transfer Extension Considerations • If all ML keys on all attendants are busy, internal calls are transferred to a preset destination, which must be a real extension number. The forwarding destination cannot be the pilot number of a hunt group.
Page 33: Dss/72
Section 700 - Operation Operation To disable the intercom dial tone: 1. Press the ON/OFF key. • The phone issues intercom dial tone. • The ON/OFF LED lights. 2. Press “#50.” 3. Press the ON/OFF key. The ON/OFF LED goes off. To reactivate dial tone: Repeat the preceding steps.
Page 34 Chapter 2. Attendant Features Section 700 - Operation Figure 1-1. VB-43225 with a DSS/72 When the Attendant Feature Package (VB-43330) is installed, the DSS/72 can be used as an Attendant Console. The attendant console provides station monitoring and call transfer by name for large systems, even if a large display phone is not used.
Page 35 Section 700 - Operation Figure 1-2. VB-43225 with a DSS/72 configured as an Attendant Console Related Programming • FF1 (System): Attendant Feature Package Settings Note: Beginning with CPC-B Version 5.0, the Attendant Feature Package (AFP) is no longer provided. • FF3 (Extensions): Terminal Type Hardware Requirements •...
Page 36 Chapter 2. Attendant Features Table 2-2. DSS/72 maximums Release Attendant Position CPC-A Attendant 1 CPC-AII and CPC-B without the AFP Attendant 2 Attendant 3 (CPC-AII and CPC-B 2.0 or higher) Attendant 4 (CPC-AII and CPC-B 2.0 or higher) CPC-B 2.0 to Attendant 1 4.0 with the Attendant 2...
Page 37: Headset Operation
A headset can be connected to attendant or non-attendant phones. (Dial tone is normally turned off when the headset is connected.) Operation To use a headset: 1. Connect a headset to the telephone. 2. Press the ON/OFF key. 3. Press “#51.” The ON/OFF LED remains lit.
Page 38: Key Bank Hold
Chapter 2. Attendant Features Key Bank Hold (All Versions) Description Key bank hold allows a user on a trunk call to initiate another trunk call by simply pressing an FF key for another trunk. When the user presses the FF key, the first trunk call is automatically placed on system hold.
Page 39 If the VM number and the password total more than six digits, assign the password to a personal or system speed dial number (00- 99, 000-199 or 900-909). If you are accessing the Panasonic Voice Mail, it is best to include a # sign at the end of the password.
Page 40 • FF5 (Keys): FF Key Assignments for DSS Consoles Considerations • The VM key can be used with the Panasonic Voice Mail or with third-party voice mail systems. • Once an extension is connected to voice mail, pressing a DSS/BLF key will transmit the extension number stored on the DSS/BLF key to the voice mail system, regardless of what state the DSS/BLF key is in.
Page 41: Station Lockout Code Assignment
Section 700 - Operation the personal VM key is not assigned to the lowest-numbered key, it will not flash to indicate VM messages. Station Lockout Code Assignment (All Versions) Description The Station Lockout feature allows users to dial a Station Lockout code to restrict their phone from being used for outside calls.
Page 42: System Time And Date Control
Chapter 2. Attendant Features System Time and Date Control (All Versions) Description The date and time displayed on all system extensions are set from an attendant phone. Operation To set the date and time: 1. Press the ON/OFF key. • The phone issues intercom dial tone. •...
Page 43 Section 700 - Operation For example, for 11:00 a.m., enter “1100.” 10. Press #. 11. Press the ON/OFF key. The new date and time appear on the display. To reset the minutes display to “00:” If the clock is five minutes slow or fast, you can re-synchronize the minutes setting to “00,”...
Page 44: Traffic Measurement
Chapter 2. Attendant Features Traffic Measurement (All Versions) Description An attendant phone can track the number of outgoing and incoming calls for each outside line number, as well as the number of times each System Speed Dial number is used. This information can be used to evaluate trunk usage and control costs.
Page 45: Walking Cos Confirmation
Section 700 - Operation Considerations • The Traffic Measurement feature can be accessed from any display phone. • Usage data cannot be cleared item by item. • All data is retained until it is deleted, until 65,536 entries are made (at which point the figures are reset to zero) or a RAMCLEAR is performed.
Page 46 Chapter 2. Attendant Features Section 700 - Operation 2-26 DBS Manual - Revised April 2000 DBS-2.3/9.2-700...
Page 47: Chapter 3. System Features
Chapter 3. System Features This chapter contains detailed descriptions of DBS System Features. System Features are either available on a system-wide basis or aid in the overall administration of the DBS. Please see the Appendices in the back of this manual for additional features. This chapter covers the following topics: Account Codes Answer Supervision for Voice Mail...
Page 48 Chapter 3. System Features Off-Premises Extension Paging Power Failure Transfer Remote Maintenance Station Class of Service Station Hunting Station Message Detail Recording (SMDR) T1 Interface Telephony Services Toll Restriction Trunk Groups Trunk Name Assignment Trunk Queuing Universal Night Answer Voice Mail Ringing VAU Port Assignment Walking TRS Class of Service Page 3-2...
Page 49: Account Codes
2. Press the AUTO key, then press “#.” • “Enter Account #” appears on the display. • If you are using a Single Line Telephone (SLT) or Digital Single Line Telephone (DSLT), dial “#7.” 3. Enter the Account Code (up to 10 digits).
Page 50: Verified Account Codes
Chapter 3. System Features “Entered Account #” appears on the display. 5. Press a vacant CO key or dial a trunk access code. 6. Dial the telephone number. To enter an Account Code during an outside call: 1. Press the AUTO key.
Page 51 The phone issues intercom dial tone. 5. Press an available CO key or dial a trunk access code. The phone issues outside dial tone. 6. Dial the telephone number. The Verified Account Code TRS type remains in effect until the call is completed.
Page 52: Answer Supervision For Voice Mail
Chapter 3. System Features • The maximum number of verified account codes is 100. • Each verified account code must consist of 4 digits. • “0000” cannot be used for a verified account code. • Verified account codes do not override station lockout. •...
Page 53: Auto Day Mode
Section 700 - Operation 4. Enter the Answer Signal Code (1 to 5 digits). 5. Press the HOLD key. To view an answer signal code: 1. Press the ON/OFF key. 2. Press the CONF key. 3. Dial “#94.” Considerations • The digits used for the answer signal code are determined by the requirements of the voice mail system.
Page 54: Auto Day Mode
Chapter 3. System Features Related Programming • FF1 (System): Automatic Day Mode Start Time • FF1 (System): Automatic Night Mode Start Time Considerations • If both auto modes are set, the starting times must differ by at least one hour. •...
Page 55: Auto Set Relocation
Auto Set Relocation is commonly used when extension users want to trade work areas. For example, if Extensions “A” and “B” are going to switch office locations, Auto Set Relocation enables them to switch telephone settings without re-programming. Operation Before a phone can be relocated, it must be assigned an Auto Set Relocation code.
Page 56 Chapter 3. System Features 4. Enter the four-digit auto set relocation code assigned to extension 200. 5. Replace the handset. • All programmed extension features and TRS settings from 200 are transferred to 300. • Extension 300 are placed out of service. To Reactivate Extension 300: 1.
Page 57: Background Music
Section 700 - Operation Background Music (All Versions) Description If your system is set up to provide Background Music, music can be played from the speakers of idle telephones. If a call is made to an extension receiving Background Music, the music stops and the phone rings. Background Music is also interrupted when the phone goes offhook.
Page 58: Battery Backup
Composers, Authors, and Publishers (ASCAP) or similar organizations to transmit radio or recorded music through the Music-On-Hold feature. Panasonic Communications & Systems Company, its distributors, and affiliates assume no liability should users of Panasonic equipment fail to obtain such a license. Battery Backup...
Page 59: Call Forward Id Code For Voice Mail
Section 700 - Operation Call Forward ID Code for Voice Mail (CPC-A Version 3.1, CPC-AII, and all CPC-B Versions) Description Call Forward ID Code for Voice Mail allows users to call forward to a third- party voice mail system. The ID Code sends the digits that are required by the voice mail to identify the DBS extension and allow it to retrieve messages.
Page 60: Caller Id
Description A properly equipped DBS supports Caller ID (CID), a service offered by the network telephone service provider. The CO sends calling number information to the DBS after the first ring. Users who have display telephones can see CID information as incoming calls ring at their extension and can have access to previous calls via the Caller ID Call Log feature.
Page 61: Caller Id Auto Disa
Section 700 - Operation Considerations • Caller ID service must be ordered from the local telephone operating company or the interexchange carrier. Caller ID Auto DISA (CPC-A II Version 6.1 or higher and CPC-B Version 6.1 or higher) Description A DBS equipped for Caller ID (CID) can provide automatic DISA dial tone based on Caller ID information.
Page 62: Centrex/Pbx Compatibility
Chapter 3. System Features Centrex/PBX Compatibility (CPC-A Version 3.2 or higher, CPC-AII, and CPC-B Version 2.1 or higher) Description Centrex/PBX Compatibility allows the DBS to be connected to centrex or PBX lines. The DBS supports up to 8 access codes for dialing centrex or a PBX. These access codes allow the DBS SMDR output to exclude the number dialed to reach a centrex or PBX line.
Page 63: Did Night Ringing Assignment
Section 700 - Operation Related Programming • FF1 (System): Multiple DID (CPC-B Version 3.1 or higher) • FF3 (Extension): Inbound DID Dial Number (CPC-B Version 2.0 to 2.16) • FF4 (Ring): DID, Delayed, Night , Delayed Night, Night 2, and Delayed Night 2 Ring Assignments Hardware Requirements •...
Page 64: Did Delayed Ringing
Chapter 3. System Features DID Delayed Ringing (CPC-B Version 5.0 or higher) Description For a description of this feature, see “DID/DNIS Flexible Ring Assignments” on page 3-18. DID/DNIS Flexible Ring Assignments (CPC-B Version 5.0 or higher) Description DID/DNIS Flexible Ring Assignments allow night ringing and delayed ringing for specific DID/DNIS numbers.
Page 65: Did/Dnis Text Name Assignment
Section 700 - Operation same DNIS number and both ports do not answer a delayed ringing call, the call follows the call forwarding settings of port 125. DID/DNIS Text Name Assignment (CPC-B Version 5.0 or higher) Description DID/DNIS Text Name Assignment allows the assignment of text names to specific DID/DNIS numbers.
Page 66: Did/Dnis To A Voice Mailbox
Chapter 3. System Features DID/DNIS to a Voice Mailbox (CPC-B Version 6.0 and higher) Description DID/DNIS to a voice mailbox allows DID/DNIS calls to be routed to a voice mailbox that is not connected to a physical extension. To implement this feature, the DID/DNIS trunks must be assigned to ring at the voice mail system.
Page 67 Section 700 - Operation To delete a DID/DNIS Answer Code: 1. Pick up the receiver or press the ON/OFF key. 2. Press PROG. 3. Dial #95. 4. Press HOLD. 5. Press the ON/OFF key. The ON/OFF LED goes off. Related Programming •...
Page 68: Direct Inward System Access (Disa)
Two outgoing DISA codes are assigned. Either may be used after the #7. 4. Dial the trunk group number you want to use (81-86 or 9). 5. Dial the desired telephone number. Related Programming • FF1 (System): Direct Inward System Access (DISA) ID Code...
Page 69 Section 700 - Operation • FF1 (System): DISA Outbound Call ID Code 1 • FF1 (System): DISA Outbound Call ID Code 2 • FF2 (Trunk): DISA Auto Answer • FF2 (Trunk): DISA Start Time • FF2 (Trunk): DISA End Time To program an incoming code from an attendant phone: In addition to the DISA ID Setting in FF1, the following procedure can be used to program an incoming code.
Page 70: Direct Trunk Access
• The phone issues outside dial tone. • “CO TALK #XX” (where “XX” is the line number) appears on the display. 3. Dial the telephone number. The number appears on the display. 4. Complete the call and replace the handset.
Page 71: Door Box (Using Extension Adaptor)
The door opener enables a user to unlock the door using a telephone. Door openers are not sold by Panasonic; they can be purchased separately from an electronics dealer.
Page 72 Chapter 3. System Features 2. While still connected to the call, dial: #3 XXX NNNN * (where XXX is the Door Box extension number and NNNN is the Door Opener Access Code, if required - 9999 by default) 3. The door will unlock. Listen for the person to enter the building before hanging up.
Page 73: Door Box (Using Trunk Adaptor)
The door opener enables a user to unlock the door using a telephone. Door openers are not sold by Panasonic; they can be purchased separately from an electronics dealer.
Page 74: Sensor
When the sensor is tripped, a tone sounds at a designated extension. Sensors are not sold by Panasonic; they can be purchased separately from an electronics dealer.
Page 75: Dp/Dtmf Stations
Section 700 - Operation DP/DTMF Stations (All Versions) Description The DBS allows both dial pulse and DTMF extension types. Related Programming • FF2 (Trunk): DTMF/Pulse Dialing for Trunks Considerations • DP to DTMF Signal Conversion allows DTMF extensions to use either dial pulse or DTMF trunks.
Page 76: Hunting Priority For Vaus
Chapter 3. System Features • Once DTMF dialing is invoked, the user cannot switch back to pulse dialing without disconnecting the call. • Changing from dial pulse to DTMF is possible even if the “*” or “#” key is programmed for speed dialing. Hunting Priority for VAUs (CPC-AII and CPC-B Version 5.0 or higher) Description...
Page 77 Section 700 - Operation Figure 2-1. VAU hunting priority Direct Trunk Call to the Hunt Group Pilot Number Hunt Group Queue Hunt Group Related Programming • FF3 (Extension): VAU Port Assignment • FF3 (Extension): VAU Hunting Priority Considerations • The following call types are routed to the first VAU message: - Trunk calls (including DID and DNIS calls) - Transferred trunk calls - Intercom calls...
Page 78: Independent Timers
Chapter 3. System Features Independent Timers (CPC-AII and CPC-B, Version 3.1 or higher) Description Beginning with CPC-B Version 3.1, the DBS provides separate timers for Call Forwarding-No Answer, CO Delayed Ring, Extension Delayed Ring, and Hunt Group--No Answer. The Call Forwarding-No Answer timer determines how long a call will ring an extension before forwarding.
Page 79: Least Cost Routing (Lcr)
Section 700 - Operation Least Cost Routing (LCR) (All Versions) Description Least cost routing (LCR) automatically selects the least expensive route available for toll calls. LCR is accessed by dialing “9” before placing a call. Related Programming Primary Program Areas: •...
Page 80: Music-On-Hold
Composers, Authors, and Publishers (ASCAP) or similar organizations to transmit radio or recorded music through the Music-On-Hold feature. Panasonic Communications & Systems Company, its distributors, and affiliates assume no liability should users of Panasonic equipment fail to obtain such a license. Page 3-34...
Page 81: Night Service
Section 700 - Operation Night Service (CPC-AII prior to Version 7.0 and CPC-B Prior to Version 7.0) Description The Attendant can switch the system between Day and Night Modes for answering outside calls. It is also possible to program the system to automatically switch between night and day modes.
Page 82 Chapter 3. System Features • The ON/OFF LED lights. 2. Dial “#52.” 3. Press the ON/OFF key. • The ON/OFF LED goes off. • “DAY MODE” appears on the display. Related Programming • FF1 (System): Ring Patterns for UNA Terminals (M, C, & B) •...
Page 83: Night Service
Section 700 - Operation Night Service (CPC-AII Version 7.0 and higher and CPC-B Version 7.0 and higher) Description The Attendant can switch the system between Day and two Night Modes for answering outside calls. It is also possible to program the system to automatically switch between night and day modes.
Page 84 Chapter 3. System Features • The ON/OFF LED lights. 2. Dial “#521.” (Note: #520 can be used to toggle between modes.) 3. Press the ON/OFF key. • The ON/OFF LED goes off. • “DAY MODE” appears on the display. Related Programming •...
Page 85: Off-Premises Extension
Section 700 - Operation Off-Premises Extension (All Versions) Description SLTs that are located in remote locations can be connected to the DBS through the Off-Premises Extension (OPX) Adaptor. Off-premise phones can be connected through a direct line to the DBS or through the central office, depending on how far they are from the main cabinet.
Page 86 00 always take priority. If you page group 00 while another extension is paging group 01-07, the other page terminates. The other pager receives busy and “Page Overridden” displays on the telephone. Page 3-40 DBS Manual - Revised April 2000 Section 700 - Operation DBS-2.3/9.2-700...
Page 87: Power Failure Transfer
Power Failure Transfer (All Versions) Description This feature provides telephone service to a limited number of SLTs during a power failure. The SLTs are connected to the CO via a Power Failure Unit (PFU). In the event of a power failure, the power failure extensions have dial tone directly from the CO;...
Page 88: Remote Maintenance
The DBS can be programmed from a remote terminal or from a remote PC. Remote programming can be accomplished using the Remote Programming Mode or by using Panasonic’s PCAS (Personal Computer Administration System) or DBS Manager software. Remote Programming Mode...
Page 89 Section 700 - Operation 4. From your terminal communications program, type the following command: #99xxxx (where xxxx = the site’s password) 5. After the DBS responds, type P and then press Enter. Follow the directions on the screen to access the desired program. (See “Terminal Programming Commands.”) Terminal Programming Through DISA Note: The DBS must be equipped with an MFR card and a RAI card to allow...
Page 90: Remote Programming Using Pcas Or Dbs Manager
Chapter 3. System Features Terminal Programming Commands Use the following commands to navigate terminal programming: Command Ctrl-Z Remote Programming Using PCAS or DBS Manager (CPC-A 3.1 and higher, CPC-A II, and CPC-B 1.0 and higher) Description PCAS provides a menu-driven interface for remote maintenance. For complete details about using PCAS, see the PCAS User’s Guide.
Page 91: Station Class Of Service
Section 700 - Operation • Connecting your PC with a customer’s DBS • Maintaining DBS parameters • Backing up and restoring customer databases. Station Class of Service (CPC-AII and CPC-B Version 3.1 or higher) Description Station Class of Service provides a way to restrict access to certain extension features.
Page 92: Station Hunting
Chapter 3. System Features SLT Transfer (8) Call Forwarding--Outside (720, 721, 722, 724) ( higher) Call Forwarding--External (723) ( CPC-A and CPC-AII/CPC-B Versions prior to 7.0) Note: Call forwarding -- External (723) only allows external call forwarding for internal calls. Related Programming •...
Page 93: Terminal And Circular Hunting
Section 700 - Operation Terminal and Circular Hunting (CPC-A; CPC-B Versions Prior to 2.0) Description CPC-A and CPC-B Versions prior to 2.0 provide terminal and circular hunt groups. Terminal Hunt Groups With terminal hunt groups, a call must ring at the first extension in the group in order for hunting to be invoked.
Page 94 Chapter 3. System Features • FF4 (Ringing and Hunt Groups): Terminal/Circular Hunt Groups • FF4 (Ringing and Hunt Groups): Ringing Assignments (all) Hardware Requirements • A pilot number can be provided by installing a 2 watt 450 Ohm resistor on the analog port that will be dialed to initiate station hunting.
Page 95: Terminal, Distributed And Longest Idle Hunting
Section 700 - Operation Terminal, Distributed and Longest Idle Hunting (CPC-AII and CPC-B Version 2.0 or higher) Beginning with CPC-B Version 2.0, three types of hunt groups are available: Terminal, Distributed, and Longest Idle. In addition, CPC-AII and CPC-B Version 2.0 and higher also provide a software-defined pilot extension number.
Page 96 Chapter 3. System Features • FF4 (Ringing and Hunt Groups): Hunt Group Transfer Timer • FF4 (Ringing and Hunt Groups): Hunt Group Extension Number • FF4 (Ringing and Hunt Groups): Transfer Extension Number • FF4 (Ringing and Hunt Groups): CO Delayed Day Ring Assignments for Hunt Group Pilot Numbers •...
Page 97: Station Message Detail Recording (Smdr)
Section 700 - Operation forwarding set, unless call forwarding is set to an outside number. In previous versions, hunting would skip an extension with call forwarding set. The following call types will hunt to a member that has call forwarding set: - Intercom calls - Transferred intercom calls...
Page 98 Chapter 3. System Features Figure 2-2. SMDR Format for CPC-AII and CPC-B Version 3.1 or higher 012345678901234567890123456789012345678901234567890123456789012345678901234567 T MM/DD HH:MM:SS HH:MM.SS NNN DDDDDDDDDDDDDDDDDDDDDDDDDDDD AAAAAAAAAA VVVVV NN 1=Call type S=Inbound DISA s=Outbound DISA I=Incoming O=Outgoing T=Transfer (See Note 1.) N=DNIS D=DID 2=Date MM=month DD=day...
Page 99 Section 700 - Operation Figure 2-3. SMDR Format for CPC-A and CPC-B Versions Prior to 3.1 01234567890123456789012345678901234567890123456789012345678901234567890 MM DD HH:MM H:MM.X C 1=Date MM=month DD=day 2=Call start time HH=hour MM=minute 3=Call duration H=hour (0-9) MM=minutes X=1/10th of a minute (0-9) 4=Call condition I=incoming i=DISA incoming...
Page 100: T1 Interface
Chapter 3. System Features T1 Interface (CPC-B Version 4.0 or higher) Description The T1 Interface is a digital trunk card that provides twenty-four 64 kbps channels, for a total transmission rate of 1.544 Mbps. T1 lines can be leased from local exchange carriers and long-distance carriers. The DBS T1 Interface supports the following options: SF or ESF Framing Formats Either super frame (SF) or extended super frame (ESF) formats can be used...
Page 101 Section 700 - Operation - 1 T1 Trunk Card (VB-43561 - 1 T1 MDF Card (VB-43562) - 1 Sync Card (VB-43563). In addition, one T1 Cable (VB-43564) is required to install a T1 in a double cabinet if the T1 card is located in the slave cabinet. To install two T1s in a double cabinet, you must have 2 T1 Trunk Cards and 2 T1 MDF Cards.
Page 102: Telephony Services
The DBS talks with the Telephony Server using a serial link from a specially designed Panasonic API Card. There is no physical link between the telephones and the networked computers. However, a logical link is established on the Tserver to relate a telephone to a networked computer.
Page 103 • FF1 (System): API Port Type • FF1 (System): API Baud Rate Hardware Requirements • VB-43941 Telephony Services Kit. This kit includes a Panasonic API Card, the API Serial Connector (two ports) and one 3 1/2” floppy disk containing the Telephony Services DBS Driver “Panadrvr.”...
Page 104: Toll Restriction
Chapter 3. System Features Toll Restriction (All Versions) Description Access levels, including the prohibition of long distance calls or after-hours calls, can be assigned to specific extensions or CO lines using the Toll Restriction feature. This minimizes non-business related calls and reduces phone bills by only allowing long distance calls over designated lines.
Page 105 Section 700 - Operation Full restriction of operator calls (old dialing plan). Selectable restriction of operator calls (new NANP). Selectable restriction of international calls (defaulted to full restriction - ssee Notes) Selectable restriction of N11 codes (211-911) (see Notes for 911). Selectable restriction of Speed dial numbers.
Page 106 Chapter 3. System Features The following calling restrictions are also available: • Station Lockout Key Code Restriction A key code must be entered before calling out when the Station Lockout feature is activated. • Account Code Restriction An Account Code must be entered before calling out. •...
Page 107: Trunk Groups
Operation To access a trunk group, do one of the following: • Dial a trunk group access code before dialing the telephone number. Trunk group access codes are 9, 81, 82, 83, 84, 85, and 86. • Press an FF key that is assigned as a pooled trunk key.
Page 108: Trunk Name Assignment
Chapter 3. System Features Trunk Name Assignment (CPC-AII and CPC-B Version 2.0 or higher) Description You can display a name, number, or message of up to six characters on the LCD in place of your CO trunk line number. The name will appear when a CO call is ringing or connected.
Page 109: Trunk Queuing
(All Versions) Description If all outside lines in a Trunk Group are busy, the system can call you when a line becomes free. Simply pick up the handset and dial the telephone number when the Trunk Callback alert tone rings. Operation To set Trunk Queuing: 1.
Page 110: Universal Night Answer
• The Trunk Queuing feature may also be used if you hear a busy tone when trying to make a call using the Pooled Trunk Access feature. • Trunk Queuing can be used by all telephone types including SLTs and DSLTs.
Page 111: Voice Mail Ringing
Section 700 - Operation Related Programming • FF1 (System): Extension Class of Service Setting • FF1 (System): Ring Patterns for UNA Terminals (M, C, & B) • FF3 (Extension): Extension Class of Service Assignment • FF4 (Ringing and Hunt Groups): CO Day Ring Assignment •...
Page 112: Vau
You can record the VAU messages from either an extension or a trunk. Notes: • You must use a DTMF telephone to record and play VAU messages. • To change existing messages, record over them. To record and play messages, complete the following steps.
Page 113: Vau Port Assignment
Section 700 - Operation 2. After the VAU answers, do one of the following: If . . . You want to record the first message You want to record the second message You want to play the first message You want to play the second message Notes: •...
Page 114: Walking Trs Class Of Service
Section 700 - Operation •The Call Waiting/OHVA option had to be set to “off.” (FF3 1-144# 8#). •Auto Pickup had to be set to “on” (FF3 1-144# 12#). •All FF keys for the extension port had to be cleared. The VAU assignment now eliminates the need to make these program changes.
Page 115 5. Press “#.” 6. Enter a trunk access code (88XX, 9, 81-86). The phone issues outside dial tone. 7. Dial the telephone number. The Walking Class of Service remains in effect until you replace the handset. To clear a Walking Class of Service code: 1.
Page 116 Section 700 - Operation 2. Dial “#12.” 3. Enter the original Walking Class of Service code. 4. Press “#.” 5. Replace the handset. To confirm a Walking COS code (Attendant Phone only): 1. Pick up the handset. The phone issues intercom dial tone. 2.
Page 117: Chapter 4. Key Telephone Features
Section 700 - Operation Chapter 4. Key Telephone Features This chapter describes DBS key telephone features. DBS key telephones are proprietary digital phones that provide feature access through a combination of feature keys and access codes. This chapter covers the following topics:...
Page 118 Last Number Redial Line Appearances DSS/BLF Appearances Meet-Me Answer Message Waiting/Callback Request Non-Appearing Outside Lines Offhook Signaling Offhook Voice Announce (OHVA) One-Touch Keys One-Touch VM Access Onhook Dialing Pooled Trunk Access Prime Line Preference Private Line Reminder Call Ringing Line Preference Saved Number Redial Speed Dialing Station Lockout...
Page 119: Key Phone
As an example of a key phone, Figure 4-1 illustrates the DBS key phone model VB-43225. The VB-43225 provides a large display that includes one- touch access to speed dial numbers, telephone features, and help screens. Please refer to “Appendix A: CPC-EX 1.0 Updates” and “Appendix B: CPC- All/B 8.0 Updates”...
Page 120 Operation To set an Absence Message 1. Press the ON/OFF key. • The phone issues intercom dial tone. • The ON/OFF LED lights. 2. Dial “71.” “Enter Msg Code” appears on the display. 3. Enter a message code between 0 and 9 (See Table 4-1). “Enter Parameter”...
Page 121 Intercom calls receive busy tone; trunk calls are routed to the extension defined in permanent call forwarding. The following types of trunk calls follow permanent call forward settings: DBS-2.3/9.2-700 Chapter 4. Key Telephone Features Input Display No input...
Page 122: Auto Redial
- Direct trunk calls (including DID/DNIS) - Transferred trunk calls. • Callback to an incoming CO call on a Private Line is available if the Absence Message feature is activated. Auto Redial (CPC-AII and CPC-B Version 7.0 or higher) Description If the Redial key is pressed when the extension is idle or receiving dial tone, the last intercom or outside number is automatically redialed.
Page 123: Busy Override
• An alert tone sounds to both phones (system programming required). • The EXT LED lights. Related Programming • FF1 (System): Alert Tone for Busy Override and OHVA DBS-2.3/9.2-700 Chapter 4. Key Telephone Features DBS Manual - Revised April 2000...
Page 124: Call Coverage Groups
• FF1 (System): Extension Class of Service Setting (CPC-AII and CPC-B Version 3.1 or higher) • FF3 (Extension): Extension Class of Service Assignment (CPC-AII and CPC-B Version 3.1 or higher) • FF3 (Extension): Busy Override Send • FF3 (Extension): Busy Override Receive •...
Page 125: Call Duration Display
• A member of one Call Coverage Group cannot belong to another Call Coverage Group or to a Hunting Group. • A Single-line telephone (SLT) or Digital Single Line telephone (DSLT) can be a member of a coverage group, but cannot be a covering phone.
Page 126 Chapter 4. Key Telephone Features Section 700 - Operation The length of a conversation on a CO line usually appears on display phones. The duration display shows the number of minutes and seconds the call has lasted. The display does not begin right away; it begins either 16 or 30 seconds after the call begins, depending on how the DBS is programmed.
Page 127: Call Forwarding
Call Forwarding--Busy/No Answer. When Call Forwarding--Busy/No Answer feature is activated, all incoming calls to an extension that is busy or does not answer will be forwarded. DBS-2.3/9.2-700 Chapter 4. Key Telephone Features Availability All versions CPC-AII and CPC-B Version 2.0 or higher...
Page 128 For calls to be forwarded to an outside number, the trunk access code and telephone number must first be entered as a system or personal speed dial number.
Page 129 3. Dial 723. “ENTER FWD EXT#” appears on the display. 4. Press AUTO plus the appropriate speed dial number. 5. Press the ON/OFF key. DBS-2.3/9.2-700 Chapter 4. Key Telephone Features Call Forward Type Busy/no answer Busy No answer DBS Manual - Revised April 2000...
Page 130 • The DND/CF LED lights. • “FWD OUTSIDE” appears on the 2nd line of the display . To activate Call Forwarding to an outside number (CPC-AII/CPC-B Version 7.0 or higher): Note: To forward to an outside number, the trunk selection and forwarding number must first be programmed into personal or system speed dialing.
Page 131 The following types of incoming trunk calls follow permanent call forward settings: - Direct trunk calls (including DID/DNIS) - Transferred trunk calls. DBS-2.3/9.2-700 Chapter 4. Key Telephone Features DBS Manual - Revised April 2000 4-15...
Page 132 • Voice calls do not forward when Call Forwarding--No Answer is used. • If several calls arrive at once at an extension set for Call Forwarding-No Answer, all of the calls will be queued. (The timing for each call begins with the ringing tone.) •...
Page 133: Call Hold
• FF1 (System): Recall Timer for Extension-Held CO Calls • FF1 (System): Recall Timer for Extension-Held Intercom Calls • FF1 (System): Trunk Line Automatic Hold (Key Bank Hold) DBS-2.3/9.2-700 Chapter 4. Key Telephone Features DBS Manual - Revised April 2000 4-17...
Page 134: System Hold
• FF1 (System): Non-Appearing Central Office Line Hold Considerations • When using an outside line for which there is no line key on your extension, press the HOLD key to place the call on hold, and then press a vacant line key. Release the held call by pressing HOLD again. (System programming determines whether the call will be placed on Exclusive Trunk Hold or System Trunk Hold.) •...
Page 135 Release the held call by pressing HOLD again. (System programming determines whether the call will be placed on Exclusive Trunk Hold or System Trunk Hold.) DBS-2.3/9.2-700 Chapter 4. Key Telephone Features DBS Manual - Revised April 2000 4-19...
Page 136 • If the Automatic Outside Line Hold feature is programmed for your system, pressing any other line key will place your original call on System Hold. • A held call will recall if it is not retrieved before the Hold Recall Timer expires.
Page 137: Call Park
To retrieve a call parked by the attendant (after receiving the park number from the attendant): 1. Pick up the handset. The phone issues intercom dial toned. 2. Dial “76.” DBS-2.3/9.2-700 Chapter 4. Key Telephone Features DBS Manual - Revised April 2000 4-21...
Page 138: Call Pickup
3. Enter the Park Number assigned to the call. “PARK PICK XX” (where “XX” is the park number) appears, and then “CO TALK #XX” (where “XX” is the trunk number of the call) appears. Related Programming • FF1 (System): Attendant Park Hold Recall Timer •...
Page 139 • You can answer incoming calls, intercom calls (both tone and voice), call waiting, paging, transferred calls, or recalls using the Direct Call Pickup feature. You cannot answer alarm incoming calls or callbacks with this feature. DBS-2.3/9.2-700 Chapter 4. Key Telephone Features DBS Manual - Revised April 2000 4-23...
Page 140: Group Call Pickup
Group Call Pickup Description Using the Group Call Pickup feature, you can answer calls to other extensions in your Paging Group without entering the number of the ringing extension. Group Call Pickup can also be programmed into an FF key. Operation 1.
Page 141: Call Transfer
• “Transf XXX #YY” (where “XXX” is the extension and “YY” is the line) appear on the display. • The third party need only pick up the handset to speak to the outside line. DBS-2.3/9.2-700 Chapter 4. Key Telephone Features DBS Manual - Revised April 2000 4-25...
Page 142 Related Programming • FF1 (System): Onhook (Automatic) Transfer • FF1 (System): Recall Timer for Extension-Transferred CO Calls • FF1 (System): Recall Timer for Extension-Transferred Intercom Calls • FF1 (System): Recall Timer for Attendant-Transferred CO Calls • FF1 (System): Recall Timer for Attendant-Transferred Intercom Calls Considerations •...
Page 143: Screened Transfer
• The line LED for the outside line on hold flashes green. • The phone issues intercom dial tone. • “Hold TRK #XX” (where “XX” is the line number) appears on the display. DBS-2.3/9.2-700 Chapter 4. Key Telephone Features DBS Manual - Revised April 2000 4-27...
Page 144 2. Dial the extension number to which the call is to be transferred. 3. When your call is answered, inform the third party of the transfer. • The EXT LED stops flashing and remains lit. • “Talk-EXT XXX” (where “XXX” is the extension) appears on the display.
Page 145: Call Waiting
See “Call Waiting/OHVA Text Reply” on page 4-32. Operation To set Call Waiting: 1. Press the ON/OFF key. 2. Dial the extension number. The phone issues busy tone. DBS-2.3/9.2-700 Chapter 4. Key Telephone Features Message Message Code “Visitor Here” “Need Help” “Important” “Urgent”...
Page 146 3. Press “3.” • The EXT LED flashes. • “Call Wait XXX” (where “XXX” is the extension) appears on the display. 4. If you want to send a text message, dial the desired message code (5-9). The corresponding message displays on the called party’s phone. (If the called party does not have a display, the party continues to hear a call waiting signal.) 5.
Page 147 If the caller hangs up first, the held call will be transferred to the called extension. • Call Waiting cannot be sent to an ML key. DBS-2.3/9.2-700 Chapter 4. Key Telephone Features DBS Manual - Revised April 2000 4-31...
Page 148: Call Waiting/Ohva Text Reply
Call Waiting/OHVA Text Reply (CPC-AII and CPC-B Version 4.0 or higher) Description When a busy party receives an indication of incoming intercom call, the busy party can respond by sending a text message back to the caller. The text message can be sent after any of these intercom call indications: •...
Page 149: Caller Id Call Log
(After the call log fills with 10 entries, each additional entry overwrites the oldest log entry.) Number of log entries that can be stored system wide DBS-2.3/9.2-700 Chapter 4. Key Telephone Features DBS Manual - Revised April 2000 Maximum 4-33...
Page 150 Types of Calls Included The call log stores information for Caller ID calls that ring a phone. If the phone does not ring (for instance when Call Forward - All Calls is active), there is no entry in the Call Log for that call. Call Log Information Each Call Log entry includes the following call information: •...
Page 151 # key for the next entry. A “<“ appears beside the oldest entry in the log. Exit the Call Log display by pressing the ON/OFF key. DBS-2.3/9.2-700 Chapter 4. Key Telephone Features Time, day and date 10:30 WED JUNE 22 Calling number...
Page 152 Log Format for the Large-Display Phone. Large-display phone users can view all four levels of the Call Log on one screen. For example, when the large-display phone user presses the Call Log Key, the following display appears: Figure 4-6. Call log format for the large-display phone--calling number 404-555-0001 ABC COMPANY 404-555-0001...
Page 153: Camp-On
• If the Camp-on feature cannot be set, the phone continues to issue busy tone. 4. Replace the handset after you hear the ringback tone. 5. Wait for the extension callback ring. DBS-2.3/9.2-700 Chapter 4. Key Telephone Features DBS Manual - Revised April 2000 4-37...
Page 154: Co Line Key Trunk Access
To answer the callback ring: 1. Pick up the handset when you hear the callback ring. • “Camp-on Call” appears on the display. • The EXT LED flashes. • The system automatically dials the called extension. Related Programming • FF3 (Extension): Call Waiting/OHVA Considerations •...
Page 155: Conference Calls
Section 700 - Operation 2. Dial the telephone number. The dialed number appears on the display. 3. Complete the call and replace the handset. • The line LED changes from green to red and then goes off. • The time and date reappears on the display.
Page 156 • Three extensions • Four extensions. Operation To establish a Conference Call: 1. Press HOLD or the line key of your current call to place it on hold. The extension number, outside line number, or name of the party on hold appears on the display.
Page 157 • The Call Hold feature cannot be used during a four-party Conference Call. Related Programming • FF1 (System): Unsupervised Conference Timer • FF2 (Trunk): Unsupervised CO Conference • FF3 (Extension): Unsupervised Conference DBS-2.3/9.2-700 Chapter 4. Key Telephone Features DBS Manual - Revised April 2000 4-41...
Page 158: Delayed Ringing
Delayed Ringing (CPC-AII and CPC 2.0 and higher) Description Delayed ringing causes a call that is unanswered at a primary extension to ring at a secondary extension. CO delayed ringing causes an incoming outside call to ring at a designated extension or extensions if it is not answered within a certain period of time.
Page 159 • FF1 (System): Attendant Transfer Extension • FF6 (Names and Messages): Extension Name Considerations • If the Attendant‘s name has been stored it appears on the display instead of the extension number. DBS-2.3/9.2-700 Chapter 4. Key Telephone Features DBS Manual - Revised April 2000 4-43...
Page 160: Dial Tone Disable
Dial Tone Disable (All Versions) Description The intercom dial tone can be turned off at a phone. Dial tone is turned off when a headset is used. Operation To disable the intercom dial tone: 1. Press the ON/OFF key. • The phone issues intercom dial tone. •...
Page 161: Do-Not-Disturb (Dnd)
• The ON/OFF LED lights. 2. Dial “73.” • The DND/CF LED lights. • “DND Canceled” appears on the display. 3. Press the ON/OFF key. The ON/OFF LED goes off. DBS-2.3/9.2-700 Chapter 4. Key Telephone Features DBS Manual - Revised April 2000 4-45...
Page 162 Related Programming • FF1 (System): Extension Class of Service Setting (CPC-AII and CPC-B Version 4.0 or higher) • FF3 (Extension): Extension Class of Service Assignment (CPC-AII and CPC-B Version 4.0 or higher) Considerations • Callback Queuing will ring an extension in DND. •...
Page 163: Em/24 Console
Call Forwarding destination by storing Call Forwarding, combined with the pilot extension number (0, 10-69, or 100-699), in an FF key. DBS-2.3/9.2-700 Chapter 4. Key Telephone Features DBS Manual - Revised April 2000 4-47...
Page 164 Note: FF keys assigned as CO lines must be cleared using system programming before new FF assignments can be made. Operation To assign pre-programmed codes to an FF key: 1. Press the ON/OFF key: • The phone issues intercom dial tone. •...
Page 165 3. Press the FF key to be programmed. “Enter Code” appears on the display. 4. Enter “72.” 5. Dial the appropriate call forwarding code. DBS-2.3/9.2-700 Chapter 4. Key Telephone Features Call Forward Type Busy/no answer Busy No answer DBS Manual - Revised April 2000...
Page 166 “ENTER FWD EXT#” appears on the display. 6. Press the AUTO key. 7. Enter the Speed Dial code (System Speed dial 00-89 or Personal Speed dial 90-99 or 900-909). Note: The speed dial code must include the CONF key (to indicate a trunk call), the appropriate trunk access code, and the outside number.
Page 167 Pooled Trunk Access Paging Call Park Call Park Retrieve DBS-2.3/9.2-700 Chapter 4. Key Telephone Features Code to be entered Extension number (10-69) or (100-699) 88, outside line number (01-64) Outside line group number (89, 81-86) Note: “9” can be used as an outside line group number if it is not used for LCR.
Page 168 Feature DND Activate/Cancel Absence Message Activate/ Cancel Call Forwarding Reminder Call Activate/Cancel Station Lockout Dial Tone On/Off Direct Call Pickup Group Call Pickup Account Code 1 Account Code 2 Speed Dialing Night Service On/Off Intercom Message Clear Message Call Headset On/Off BGM On/Off Answer Key Release Key...
Page 169 DBS voice mail system. 72 and EM/24 keys stay solid red instead of flashing red) set. DBS Manual - Revised April 2000 Chapter 4. Key Telephone Features Password (optional) Password (optional) 4-53...
Page 170: Handsfree Answerback
Handsfree Answerback (All Versions) Description Use the Handsfree Answerback feature to answer a call without lifting the handset. The DBS system must be programmed for Voice Calling for you to use this feature. If your system is not set for Voice Calling, the caller must press “1”...
Page 171: Handsfree Operation
1. Pick up the handset or press ON/OFF. 2. Dial #51. If headset mode is already on, these steps turn it off; if headset mode is off, these steps turn it on. DBS-2.3/9.2-700 Chapter 4. Key Telephone Features DBS Manual - Revised April 2000 4-55...
Page 172: Hot Dial Pad
Hot Dial Pad Description The dial pad on digital key phones can be designated as “hot” on an extension-by-extension basis. The Hot Dial Pad allows the user to initiate a call without going offhook. Extensions with the Hot Dial Pad enabled can initiate calls by pressing any of the numeric keys (0-9).
Page 173 2. Dial the number of the extension to which the call will be transferred. 3. If the system default is tone calling, dial “1.” “Talk-EXT XXX” (where “XXX” is the extension) appears on the display. DBS-2.3/9.2-700 Chapter 4. Key Telephone Features DBS Manual - Revised April 2000 4-57...
Page 174 4. Replace the handset. To make an Tone Call: 1. Pick up the handset. The phone issues intercom dial tone. Note: If you are calling from an extension programmed for prime line preference, press the FF key programmed for intercom operation. 2.
Page 175: Last Number Redial
• The phone issues outside dial tone. • The line LED lights green. • “CO TALK #XX” (where “XX” is the line number) appears on the display. DBS-2.3/9.2-700 Chapter 4. Key Telephone Features DBS Manual - Revised April 2000 4-59...
Page 176: Line Appearances
2. Press the REDIAL key. The last number dialed appears on the display. 3. Complete the call and replace the handset. The line key LED changes from green to red and then goes off. Considerations • If the Auto Flash Redial feature is set, you can flash the outside line once by pressing the REDIAL key at the busy tone.
Page 177: Dss/Blf Appearances
To make an intercom call using the DSS/BLF key: Press the idle DSS/BLF key. To pick up a call on a DSS/BLF key: Press the flashing DSS/BLF key. DBS-2.3/9.2-700 Chapter 4. Key Telephone Features DBS Manual - Revised April 2000 4-61...
Page 178 The LED for a Direct Line key will flash green on an incoming call if the CO line is set to ring. It will flash red if the CO line is not set to ring. If another extension answers the call, the LED on the telephone will steadily light red. Operation Operation To originate a trunk call ...
Page 179: Multi-Co (Mco) Appearances
You can make and receive CO line calls using a Multi-CO (MCO) key. Each extension can have up to 24 MCO keys. The Attendant can have up to 24 MCO keys. DBS-2.3/9.2-700 Chapter 4. Key Telephone Features DBS Manual - Revised April 2000 4-63...
Page 180 An MCO key can be assigned to any of the pooled trunk groups. See “Pooled Trunk Access” on page 4-81 for more information. See “ML/MCO Separation” (page 4-65) for information on assigning both ML and MCO keys to the same system (CPC-AII and CPC-B Version 4 or higher).
Page 181: Multi-Line (Ml) Appearances
• FF8 (LCR) LCR Settings (all) Considerations • A Multi-Line key will ring for incoming CO calls, Intercom Calls, recall calls, and call-forward calls. DBS-2.3/9.2-700 Chapter 4. Key Telephone Features Action Press an idle ML key. The key blinks (green) as the call is made.
Page 182: Ml/Mco Separation
• If another phone answers an incoming trunk call, the ML LED on your extension goes off and the ringing stops, indicating that the Multi-Line key on your telephone is no longer in use. • When dialing an extension number, the system automatically selects the free Multi-Line key with the lowest number.
Page 183: Meet-Me Answer
Paging Call. After dialing “77” you can then speak to the party trying to reach you using the phone’s built-in speaker and microphone. DBS-2.3/9.2-700 Chapter 4. Key Telephone Features DBS Manual - Revised April 2000 4-67...
Page 184: Message Waiting/Callback Request
“Call-EXT XXX,” “Busy-EXT XXX” or “Talk-EXT XXX” (where “XXX” is the extension) appears on the display. 3. Dial “2” at the busy tone or while the telephone is still ringing. “Accept Message” appears on the display. 4. Press the ON/OFF key.
Page 185 2. Press the AUTO key. 3. Press the FLASH key. “Call Back Cancel” appears on the display. 4. Press the ON/OFF key. The ON/OFF LED goes off. DBS-2.3/9.2-700 Chapter 4. Key Telephone Features DBS Manual - Revised April 2000 4-69...
Page 186: Non-Appearing Outside Lines
Related Programming • FF1 (System) Extension Class of Service Setting (CPC-AII and CPC-B Version 3.01 or higher) • FF3 (Extension) Extension Class of Service Assignment (CPC-AII and CPC-B Version 3.01 or higher) Considerations • When your extension has received several Callback Requests, the number of requests appears on the left side of the display.
Page 187: Offhook Signaling
1. Pick up the receiver or press ON/OFF. 2. Dial 88. 3. Dial the outside line number (01-64). 4. Dial the telephone number. Holding a Non-Appearing Outside Line Instead of an FF key, the EXT indicator flashes when you hold a non- appearing outside line.
Page 188: Offhook Voice Announce (Ohva)
Considerations • The system does not send the offhook signal under the following conditions: - During a conference call - While the called extension is on hold - During a call on a CO line for which there is no line key on the called extension.
Page 189 • FF1 (System): Extension Class of Service Setting (CPC-AII and CPC-B 3.1 or higher) • FF3 (Extension): Extension Class of Service Assignment (CPC-AII and CPC-B 3.1 or higher) • FF3 (Extension): Call Waiting/OHVA DBS-2.3/9.2-700 Chapter 4. Key Telephone Features DBS Manual - Revised April 2000 4-73...
Page 190: One-Touch Keys
One-Touch Keys (All Versions) Description One-Touch Keys can be used to store telephone numbers, speed dial numbers, or feature access codes. To dial the stored number, the user goes offhook and presses the desired key. Operation To program a One-Touch key for Pooled Access: 1.
Page 191 9, 1-6 for pooled trunk access groups 9, 81-86).] 6. If a pause is required, press the REDIAL key. This inserts a pause between the access code and the telephone number. When REDIAL is pressed, an “R” displays. If viewed later, a “P”...
Page 192 4. Press CONF followed by the Pooled Trunk Access code (9, 81-86). 5. If a pause is required, press the REDIAL key. This inserts a pause between the access code and the telephone number. 4-76 DBS Manual - Revised April 2000...
Page 193 Section 700 - Operation 6. Enter the telephone number. 7. Press the HOLD key. 8. Press the ON/OFF key. The ON/OFF LED goes off. To check a programmed One-Touch key: 1. Press the ON/OFF key. • The phone issues intercom dial tone.
Page 194: One-Touch Vm Access
Table 4-9. One-touch access codes for trunk group numbers Trunk Group Number • One-Touch keys cannot be checked while Station Lockout is set. One-Touch VM Access (CPC-AII and CPC-B Version 5.0 or higher) Description One-Touch VM Access simplifies voice message retrieval for personal mailboxes as well as attendant transfer of incoming calls to extension mailboxes.
Page 195 Note: If a password is used, it can be from 1 to 3 digits. If the password is over 3 digits long, it must be assigned to a personal or system speed dial number. If you are accessing the Panasonic Voice Mail, it is best to include a # sign at the end of the password.
Page 196 Considerations • The VM key can be used with the Panasonic Voice Mail or with third- party voice mail systems. • If the voice mail password is over three digits long, assign the password to a personal or system speed dial number (00-99, 000-199 or 900-909).
Page 197: Onhook Dialing
• The LED of the Pooled Trunk key lights green. • The phone issues outside dial tone. • “CO TALK #XX” (where “XX” is the line number) appears. DBS-2.3/9.2-700 Chapter 4. Key Telephone Features DBS Manual - Revised April 2000 4-81...
Page 198 3. Dial the telephone number. The number appears on the display. 4. Complete the call and replace the handset. The LED of the ML or MCO key goes off. To select a Pooled Trunk group that is not assigned to an FF key: 1.
Page 199: Prime Line Preference
• The LED of the accessed line key lights green. • “CO TALK #XX” (where “XX” is the line number) appears on the display. 2. Dial the telephone number. The number appears on the display. Related Programming • FF1 (System): Least Cost Routing (LCR) Access •...
Page 200: Private Line
• The line LED lights green. • “CO TALK #XX” (where “XX” is the line number) appears on the display. 2. Dial the telephone number. The number appears on the display. 3. Complete the call and replace the handset. The line LED goes off.
Page 201: Reminder Call
Ringing assignments for the private line are also removed from all other extensions. Reminder Call (All Versions) Description Your telephone can act as an alarm clock with the Reminder Call feature. Operation To set the Reminder Call feature: 1. Press the ON/OFF key. • The phone issues intercom dial tone.
Page 202 Considerations • A sixteen-second alarm tone will be issued at the specified time. • One Reminder Call may be set for each telephone. • To change the Reminder Call, simply enter a new time. • If the extension is in use when the reminder call is scheduled, the reminder call is issued as soon as the extension becomes available.
Page 203: Ringing Line Preference
“Dial Stored” will appear on the display and the number will be saved. 3. Replace the handset. To redial a saved number: 1. Press an unlit line key. • The phone issues outside dial tone. DBS-2.3/9.2-700 Chapter 4. Key Telephone Features DBS Manual - Revised April 2000 4-87...
Page 204: Speed Dialing
• The line LED lights green. • “CO TALK #XX” (where “XX” is the line) appears on the display. 2. Press the AUTO key. 3. Press “*.” The dialed number appears on the display. 4. Complete the call and replace the handset. The line LED changes from green to red and then goes off.
Page 205 The line LED changes from green to red and then goes off. To check a programmed Personal Speed Dial key: 1. Press the ON/OFF key: • The phone issues intercom dial tone. • The ON/OFF LED lights. DBS-2.3/9.2-700 Chapter 4. Key Telephone Features DBS Manual - Revised April 2000 4-89...
Page 206 2. Press the CONF key. “C” appears on the display. 3. Press a Personal Speed Dial key. The programmed data appears on the display. 4. Press the ON/OFF key. The ON/OFF LED goes off. To assign a name to a Personal Speed Dial number: 1.
Page 207 • With CPC-AII and CPC-B Version 7.0 and higher, if the Speed Dial is used to forward to an outside number and Least Cost Routing is enabled, the Speed Dial cannot use Trunk Access “9.” Use trunk access 81-86 instead. DBS-2.3/9.2-700 Chapter 4. Key Telephone Features DBS Manual - Revised April 2000 4-91...
Page 208: System Speed Dial
System Speed Dial Description Frequently called numbers can be stored using the System Speed Dial feature. System Speed Dial numbers are programmed from the Attendant Phone and can be used by any extension. With all versions, up to 90 System Speed Dial Numbers can be stored.
Page 209 • With CPC-AII and CPC-B Version 7.0 and higher, if the Speed Dial is used to forward to an outside number and Least Cost Routing is enabled, the Speed Dial cannot use Trunk Access “9.” Use trunk access 81-86 instead. DBS-2.3/9.2-700 Chapter 4. Key Telephone Features DBS Manual - Revised April 2000 4-93...
Page 210: Speed Dial Linking
Description You can automatically link together up to five SSD numbers in one Personal Speed Dial Bin to handle telephone numbers longer than 16 characters. Pressing the one Personal Speed Dial Key dials the entire number. Alternatively, any combination of Personal Speed Dials and System Speed Dials can be manually linked together by pressing the keys in the desired sequence.
Page 211 Considerations • Before linking, you must enter the parts of the telephone number into one- touch keys or system speed dial codes. For example, program the first part into one-touch key #1, the second part into one-touch key #2, etc.
Page 212: Station Lockout
Station Lockout (All Versions) Description Use the Station Lockout feature to dial a Station Lockout code that prevents other users from using your phone. To activate Station Lockout: 1. Press the ON/OFF key. • The phone issues intercom dial tone. •...
Page 213: Trunk-To-Trunk Transfer
2. Press an unlit CO key. • The phone issues outside dial tone. • “Talk #XX” (where “XX” is the selected line number) appears on the display. DBS-2.3/9.2-700 Chapter 4. Key Telephone Features DBS Manual - Revised April 2000 4-97...
Page 214: Voice Mail Transfer Key
3. Dial the telephone number of the party you want to connect to your original call. 4. After the call goes through, press the CONF key. • A three-party Conference Call is initiated. • “Conf #XX #YY” (where “XX” is the first line and “YY” the second line) appears on the display.
Page 215 As soon as t he t r ansf eri s com pl et ed,t he syst em sends t he cont ent s oft he buf f ert o t he voi ce m ai lsyst em . DBS-2.3/9.2-700 Chapter 4. Key Telephone Features DBS Manual - Revised April 2000 4-99...
Page 216 Programming The Voice Mail Transfer Key may be assigned from a phone or through system programming. To assign a Voice Mail key from a phone: 1. Press the ON/OFF key. • The phone issues intercom dial tone. • The ON/OFF LED lights. 2.
Page 217 Voice mail data transmission. The voice mail extension number plus the extension number of the called party’s mailbox will be transmitted using a dial code via the API link. DBS-2.3/9.2-700 Chapter 4. Key Telephone Features DBS Manual - Revised April 2000 4-101...
Page 219 Chapter 5. DSLT Features This chapter describes features that are available with the Digital Single Line Telephone (DSLT). This chapter covers the following topics: DSLT Absence Message Auto Redial Busy Override Call Forwarding Call Hold Call Park Call Pickup Call Transfer...
Page 220 DBS Manual - Revised April 2000 DBS-2.3/9.2-700...
Page 221: Chapter 5. Dslt Features
All/B 8.0 Updates” for additional information on VB-44xxx Series Small Display Key Telephone features. Note: The DSLT can only be used with CPC-AII and CPC-B Version 3.1 or higher. Figure 5-1. Digital Single Line Telephone (DSLT) DBS-2.3/9.2-700 DBS Manual - Revised April 2000 Chapter 5. DSLT Features...
Page 222: Absence Message
Absence Message (All Versions) Description DSLT users can leave text messages on their phones when they are away. When the unattended extension is called by a display phone, the text message appears on the caller’s phone. One of the following messages can be selected. Messages 5 to 9 can be changed through system programming.
Page 223 Section 700 - Operation To Cancel an Absence Message 1. Lift the handset or press ON/OFF. 2. Dial “71.” 3. Replace the handset or press ON/OFF. Related Programming • FF1 (System) Extension Class of Service Setting (CPC-AII and CPC-B Version 3.1 or higher) •...
Page 224: Auto Redial
Forwarding. In versions prior to 5.0, incoming trunk calls to extensions are routed according to the ringing assignment for the trunk. The following types of incoming trunk calls follow Permanent Call Forward settings: - Direct trunk calls (including DID/DNIS) - Transferred trunk calls. Auto Redial (CPC-AII and CPC-B Version 7.0 or higher) Description...
Page 225: Call Forwarding
Section 700 - Operation 2. Dial the extension number. 3. When you hear busy tone, dial “4.” • Both phones issue an alert tone (system programming required). Related Programming • FF1 (System): Alert Tone for Busy Override and OHVA • FF1 (System): Extension Class of Service Setting (CPC-AII and CPC-B Version 3.1 or higher) •...
Page 226 Call Forwarding--Busy/No Answer Call Forwarding--External Permanent Call Forwarding Call Forwarding--All Calls. When this feature is activated, all incoming calls to an extension are immediately forwarded. Call Forwarding--No Answer. When this feature is activated, unanswered calls ring until the Call Forward No Answer timer expires. When the timer expires, the unanswered calls are forwarded.
Page 227 Section 700 - Operation Operation To activate Call Forwarding: 1. Lift the handset or press ON/OFF. The phone issues intercom dial tone. 2. Dial “72.” 3. Dial the appropriate call forwarding code. Note: Beginning with CPC-AII and CPC-B Version 7.0, all forwarding types (All Calls, No Answer, Busy, Busy/No Answer) allow call forwarding outside eliminating the need for Call Forwarding--External.
Page 228 • FF1 (System): Extension Class of Service Setting (CPC-AII and CPC-B Version 3.1 or higher) • FF3 (Extension): Extension Class of Service Assignment (CPC-AII and CPC-B Version 3.1 or higher) • FF3 (Extension): Permanent Call Forward Type (CPC-AII and CPC-B Version 3.1 or higher) •...
Page 229: Call Hold
Section 700 - Operation • Calls can be forwarded to a third-party voice mail (a system other than the DBS Voice Mail) by using the “Call Forward ID Code” described on page 3-13. • Beginning with CPC-AII and CPC-B Version 7.0, all call types can be forwarded outside using speed dials.
Page 230: Call Park
• If there is no response to the Hold Recall tone, the tone is issued at the Attendant Phone. However, no tone is issued at the Attendant Phone if Night Mode is activated. • If your system has onhook transfer activated, and you have placed an outside call on hold and then made an Intercom Call, make sure the other extension presses the FLASH key or hangs up before you do.
Page 231 Section 700 - Operation To retrieve a call parked by the attendant (after receiving the park number from the attendant): 1. Pick up the handset. The phone issues intercom dial toned. 2. Dial “76.” 3. Enter the Park Number assigned to the call. “PARK PICK XX”...
Page 232: Call Pickup
Call Pickup (All Versions) DSLTs can use both directed and group call pickup. Direct Call Pickup Description A call to an extension can be answered from any other extension with the Direct Call Pickup feature. Operation 1. Lift the handset. 2.
Page 233: Group Call Pickup
Section 700 - Operation Group Call Pickup Description Use the Group Call Pickup feature, to answer calls to other extensions within your Paging Group (01-07) without entering the number of the extension that is ringing. Operation 1. Lift the handset. 2.
Page 234: Call Transfer
Call Transfer (All Versions) The DBS provides two call transfer methods: blind transfer and screened transfer. Blind Transfer Description Blind transfer allows the transfer of a call directly to an extension, without waiting for the called extension to answer. Operation 1.
Page 235: Screened Transfer
Section 700 - Operation For example, if extension “A” is forwarded to extension “B,” calls that are transferred to extension “A” will be forwarded to extension “B.” • When you transfer a call to an extension that does not answer and does not have Call Forwarding activated, the transfer recalls your extension after the Transfer Recall Timer expires.
Page 236 Related Programming • FF1 (System): Onhook (Automatic) Transfer • FF1 (System): Recall Timer for Extension -Transferred CO Calls • FF1 (System): Recall Timer for Extension -Transferred CO Calls Considerations • You cannot transfer a call to an extension that has Do Not Disturb or Absence Message activated.
Page 237: Call Waiting
Section 700 - Operation Call Waiting (All Versions) Description You can send a Call Waiting signal, followed by a brief LCD message, to a busy extension. The party receiving the message need only replace the handset and then pick it up again to be automatically connected to your extension.
Page 238 The current call is disconnected. 2. Pick up the handset. You are automatically connected to the extension sending the Call Waiting. To answer Call Waiting (without disconnecting the current call): 1. Press HOLD. • The current call is disconnected. • The new call is connected automatically. 2.
Page 239: Camp-On
Section 700 - Operation Camp-on (All Versions) Description If you reach a busy extension, you can use the Camp-on feature to alert you with a ring when the extension becomes free. You can then to pick up your handset to automatically dial the extension. Operation To activate the Camp-on feature: 1.
Page 240: Conference Calls
• An extension can only have one call camped on at a time. For example, if Extension 152 camps on to Extension 153, another extension cannot camp on to 153, as long as 152 is camped on. • An extension that has initiated a camp-on cannot receive a camp-on. For instance, if Extension 200 has camped on to Extension 300, another extension cannot camp on to 200.
Page 241: Dial "0" For Attendant
Section 700 - Operation 3. Press CONF when your call is answered. Considerations • Press the FLASH key to exit a Conference Call. • The Hold feature cannot be used during a three-party conference. Dial “0” for Attendant (All Versions) Description The Attendant can be called from any extension by pressing “0.”...
Page 242: Dial Tone Disable
Dial Tone Disable (All Versions) Description The intercom dial tone can be turned off at a phone. Dial tone is turned off when a headset is used. Operation To disable the intercom dial tone: 1. Press the ON/OFF key. • The phone issues intercom dial tone. 2.
Page 243: Do-Not-Disturb (Dnd)
Section 700 - Operation Do-Not-Disturb (DND) (All Versions) Description An extension can be made unavailable by activating Do-Not-Disturb (DND). Calls to extensions with DND activated receive busy tone. Operation To activate DND: 1. Lift the handset or press ON/OFF. 2. Dial “73.” 3.
Page 244: Intercom Calling
routed to the extension defined in permanent call forwarding. The following types of incoming trunk calls will follow permanent call forward settings: - Direct trunk calls (including DID/DNIS) - Transferred trunk calls. • The DND feature cannot be activated at an extension selected to receive Call Forwarding.
Page 245: Last Number Redial
Section 700 - Operation 3. If the system default is voice calling, dial a “1.” The called extension rings. Related Programming • FF1 (System): Extension Intercom Calling • FF1 (System): Alert Tone for Voice Calls • FF1 (System): Extension Class of Service Setting (CPC-AII and CPC-B Version 4.0 or higher) •...
Page 246: Meet-Me Answer
Considerations • If the Auto Flash Redial feature is set, you can flash the outside line once by pressing the REDIAL key at the busy tone. The last number dialed can then be redialed. • The Last Number Redial feature can redial a number up to sixteen digits long.
Page 247: Message Waiting/Callback Request
To leave a Message Waiting/Callback Request: 1. Lift the handset. 2. Dial the extension number. 3. Dial “2” at the busy tone or while the telephone is still ringing. 4. Replace the handset. To answer a Message Waiting/Callback Request: 1. Pick up the handset.
Page 248: Off-Hook Voice Announce (Ohva)
Related Programming • FF1 (System): Extension Class of Service Setting (CPC-AII and CPC-B Version 3.01 or higher) • FF3 (Extension): Extension Class of Service Setting (CPC-AII and CPC-B Version 3.01 or higher) Considerations • Up to four Message Waiting/Callback Requests can be sent to one extension.
Page 249 Section 700 - Operation 2. Dial the desired extension number. 3. Upon hearing busy tone, press “5.” To transfer a call using OHVA 1. Press the HOLD key. 2. Dial the number of the extension to which the call will be transferred. Your phone issues a busy tone if the extension is already on a call.
Page 250: Onhook Dialing
• If the transferred call is not answered immediately, it will queue for a specified time and then return to the extension sending the OHVA. (The recall time is set in the Transfer-Recall Timer.) • You cannot receive a Call Waiting message during an OHVA. •...
Page 251: Reminder Call
• Dialing “9” activates LCR if the LCR option is enabled. Reminder Call (All Versions) Description With the Reminder Call feature, your telephone can act as an alarm clock. Operation To Set the Reminder Call feature: 1. Lift the handset or press ON/OFF.
Page 252: Saved Number Redial
Considerations • A sixteen-second alarm tone will be issued at the specified time. • One Reminder Call may be set for each telephone. • To change the Reminder Call, enter a new time. • If the extension is in use when the reminder call is scheduled, the reminder call is sent as soon as the extension becomes available.
Page 253: Speed Dialing
Section 700 - Operation Considerations • Any previously saved number is erased when a new number is saved. • The Saved Number Redial feature can redial a number up to sixteen digits long. • A maximum of five chained Speed Dialing codes can be stored. Speed Dialing (All Versions) Personal Speed Dialing...
Page 254 • To include a pause, press REDIAL. • To include a flash, press FLASH. 6. Press HOLD. 7. Replace the handset or press ON/OFF. To delete a Personal Speed Dial number: 1. Lift the handset or press ON/OFF. 2. Press *. 3.
Page 255: System Speed Dial
Section 700 - Operation • Speed Dialing cannot be checked while Station Lockout is enabled. • If the Speed Dial is used to forward to an outside number and Least Cost Routing is enabled, the Speed Dial cannot use Trunk Group “9.” System Speed Dial Description Frequently called numbers can be stored using the System Speed Dial feature.
Page 256 Section 700 - Operation To activate Station Lockout: 1. Press the ON/OFF key. • The phone issues intercom dial tone. 2. Dial “74.” 3. Dial the Station Lockout code. 4. Press the ON/OFF key. To deactivate Station Lockout: 1. Press the ON/OFF key. •...
Page 257 This chapter describes features that are available with single-line telephones (SLTs). Single-line telephones are industry-standard 2500 sets. SLTs are not equipped with feature keys or line keys, so basic telephone operations are performed by pressing dialpad keys and/or using the switchhook. This chapter covers the following topics:...
Page 258 DBS Manual - Revised April 2000 DBS-2.3/9.2-700...
Page 259: Chapter 6. Slt Features
Section 700 - Operation Absence Message (All Versions) Description SLT users can leave text messages on their phones when they are away. When the unattended extension is dialed by a key phone, the text message appears on the caller’s phone. One of the following messages can be selected.
Page 260 To Cancel an Absence Message 1. Lift the handset. 2. Dial “71.” 3. Replace the handset. Related Programming • FF1 (System): Extension Class of Service Setting (CPC-AII and CPC-B Version 3.1 or higher) • FF3 (Extension): Extension Class of Service Assignment (CPC-AII and CPC-B Version 3.1 or higher) •...
Page 261: Busy Override
Section 700 - Operation calls are routed to the extension defined in permanent call forwarding. The following types of incoming trunk calls follow permanent call forward settings: - Direct trunk calls (including DID/DNIS) - Transferred trunk calls. • When an Absence Message is set on a DID extension, incoming DID calls are routed according to the ringing assignment programmed for the incoming trunk.
Page 262: Call Forwarding
Considerations • You cannot break in on three-party conference calls. • The default for the override alert tone is “off.” If the override alert tone is enabled, the tone will be sent to both parties when a call is overridden. Call Forwarding (All Versions) Call Forwarding allows users to send their calls to another extension, to an...
Page 263 Section 700 - Operation Call Forwarding--Busy. When this feature is activated, all incoming calls to a busy extension are forwarded to a designated extension. Call Forwarding--Busy/No Answer. When this feature is activated, all incoming calls to an extension that is off-hook or does not answer are forwarded to a designated extension.
Page 264 Note: Beginning with CPC-AII and CPC-B Version 7.0, all forwarding types (All Calls, No Answer, Busy, Busy/No Answer) allow call forwarding outside eliminating the need for Call Forwarding--External. 4. If you are forwarding to an extension, enter the number of the extension you want to receive your calls.
Page 265 Section 700 - Operation Considerations • With CPC-A and CPC-B Versions prior to 2.0, calls cannot be forwarded to an extension that already has call forwarding activated. In other words, phone “A” could only forward to phone “B” if phone “B” was not forwarded.
Page 266: Call Hold
• FF1 (System): Recall Timer for Extension-Held CO Calls • FF1 (System): Recall Timer for Extension-Held Intercom Calls • FF1 (System): SLT Onhook Flash Timer • FF3 (Extensions): Single Line Telephone Hookflash (Broker’s Hold/ Conference) • FF1 (System): Single Line Telephone Flash Control Considerations •...
Page 267: Call Park
Section 700 - Operation hangs up before you do. If you hang up before the other extension, the held outside line will be transferred to that extension. • The DBS can provide Music-on-Hold to callers placed on hold. See “Music-On-Hold” (page 3-34) for more information. Call Park (All Versions) Description...
Page 268: Call Pickup
3. Enter the Park Number assigned to the call. “PARK PICK XX” (where “XX” is the park number) appears, and then “CO TALK #XX” (where “XX” is the trunk number of the call) appears. Related Programming • FF1 (System): Park Recall Timer Considerations •...
Page 269: Group Call Pickup
Section 700 - Operation Related Programming • FF1 (System): Extension Class of Service Setting (CPC-AII and CPC-B 3.1 or higher) • FF3 (Extension): Extension Class of Service Assignment (CPC-AII and CPC-B Version 3.1 or higher) Considerations • If more than one caller is attempting to reach the ringing extension, the Direct Call Pickup feature will answer the call that arrives first.
Page 270: Call Transfer
Considerations • If more than one call is arriving at the Paging Group, the Group Call Pickup feature will answer the call to the lowest port number first. • If the called extension belongs to more than one Paging Group, the Group Call Pickup Feature will answer the call to the lowest-numbered Paging Group first.
Page 271: Screened Transfer
Section 700 - Operation • The third party need only pick up the handset to speak to the outside line. Related Programming • FF1 (System): Onhook (Automatic) Transfer • FF1 (System): Recall Timer for Extension-Transferred CO Calls • FF1 (System): Recall Timer for Extension-Transferred Intercom Calls Considerations •...
Page 272 The phone issues intercom dial tone. 2. Dial the extension number to which the call is to be transferred. 3. When your call is answered, inform the third party of the transfer. 4. Replace the handset. The third party need only pick up the handset to speak to the outside line. To use Screened Transfer when Onhook Transfer is disabled: 1.
Page 273: Call Waiting
Section 700 - Operation • When you transfer a call to an extension that is busy or does not answer and does not have Call Forwarding activated, a recall tone sounds at your extension after Transfer Recall Timer expires. Call Waiting (All Versions) Description You can send a Call Waiting signal, followed by a brief LCD message, to a...
Page 274 5. Remain on the line until the called party picks up. To answer Call Waiting (and disconnect the current call): 1. Replace the handset. The current call is disconnected. 2. Pick up the handset. You are automatically be connected to the extension sending the Call Waiting.
Page 275: Camp-On
Section 700 - Operation Camp-on (CPC-A 3.1 or higher, CPC-AII, and all Versions of CPC-B) Description If you reach a busy extension, you can use the Camp-on feature to alert you with a ring when the extension becomes free. You can then pick up your handset to automatically dial the extension.
Page 276: Conference Calls
• A Camp-on request will only be accepted after Call Waiting status. • You cannot camp-on to an extension that has call forwarding activated. • An extension can only have one call camped on at a time. For example, if Extension 152 camps on to Extension 153, another extension cannot camp on to 153, as long as 152 is camped on.
Page 277: Dial "0" For Attendant
2. Dial a trunk group number (81-86 or 9). 3. Dial the outside number. 4. Flash the switchhook when your call is answered. Related Programming • FF3 (Extension): Single Line Telephone Hookflash (Brokers Hold/ Conference) Considerations • Call Waiting tone can be received during conference calls, however, you cannot respond to call waiting until the completion of the conference call because you cannot place the parties in the conference on hold.
Page 278: Dial Tone Disable
2. Press “0.” Related Programming • FF1 (System): Second Attendant Position • FF1 (System): Third Attendant Position • FF1 (System): Fourth Attendant Position • FF1 (System): Attendant Transfer Extension Dial Tone Disable (All Versions) Description The intercom dial tone can be turned off at an attendant phone. Dial tone is turned off when a headset is used.
Page 279: Direct Trunk Access
Section 700 - Operation Direct Trunk Access (All Versions) Description Extensions can access a specific trunk for outgoing calls. Extensions can also use Direct Trunk Access to test trunks or to access data trunks. Operation 1. Lift the handset. 2. Dial “88” followed by the desired trunk number (01-64). 3.
Page 280 To cancel DND: 1. Lift the handset. 2. Dial “73.” 3. Replace the handset. Related Programming • FF1 (System): Extension Class of Service Setting (CPC-AII and CPC-B Version 4.0 or higher) • FF3 (Extension): Extension Class of Service Assignment (CPC-AII and CPC-B Version 4.0 or higher) Considerations •...
Page 281: Intercom Calling
Section 700 - Operation Intercom Calling (All Versions) Descriptions The DBS provides two methods of intercom calling: voice calling and tone calling. Voice Calling. With voice calling, intercom calls are connected immediately, without a ringing tone. Tone Calling. With tone calls, a ringing tone is sent to the called extension. System programming determines whether the DBS uses voice or tone calling as a default.
Page 282: Last Number Redial
• FF3 (Extension): Extension Class of Service Assignment (CPC-AII and CPC-B Version 4.0 or higher) Considerations • When an extension’s calling mode is set for voice calls, a “splash” tone can be sent to alert the extension to the voice call. System programming determines if the splash tone is provided.
Page 283: Meet-Me Answer
Section 700 - Operation Meet-Me Answer (All Versions) Description You can answer a Paging call from any extension using the Meet-Me Answer feature. Operation 1. Pick up the handset from any extension at which you hear the Paging call. 2. Press “77.” Paging ceases and you are connected to the party trying to reach you.
Page 284: Message Waiting/Callback Request
To leave a Message Waiting/Callback Request: 1. Lift the handset. 2. Dial the extension number. 3. Dial “2” at the busy tone or while the telephone is still ringing. 4. Replace the handset. To answer a Message Waiting/Callback Request (CPC AII and CPC- B only): 1.
Page 285: Off-Hook Voice Announce (Ohva)
Section 700 - Operation Related Programming • FF1 (System) Extension Class of Service Setting (CPC-AII and CPC-B Version 3.1 or higher) • FF3 (Extension) Extension Class of Service Assignment (CPC-AII and CPC-B Version 3.1 or higher) Considerations • With CPC-A, SLTs cannot receive callback requests. •...
Page 286: Pooled Trunk Access
2. Dial the desired extension number. 3. Upon hearing busy tone, press “5.” Related Programming • FF1 (System): Alert Tone for Busy Override & OHVA • FF1 (System): Extension Class of Service Setting (CPC-AII and CPC-B 3.1 or higher) • FF3 (Extension): Extension Class of Service Assignment (CPC-AII and CPC-B 3.1 or higher) •...
Page 287: Speed Dialing
Section 700 - Operation The phone issues intercom dial tone. 2. Dial the desired trunk group number (81-86 or 9). 3. Dial the outside number. Related Programming • FF1 (System): Least Cost Routing (LCR) Access • FF2 (Trunks): Pooled Trunk Access for Group “9” •...
Page 288 3. Dial the Personal Speed Dial number (90-99 or 900-909)). 4. Dial * followed by the trunk access number (9, 1-6 for trunk access 89, 81-86). 5. Dial the telephone number. 6. Hang up. To dial a Personal Speed Dial number: 1.
Page 289: Station Lockout
Section 700 - Operation 3. Dial “80.” 4. Dial the system speed dial code (00-89 or 000-199). Related Programming • FF1 (System): Override Toll Restriction with SSD Numbers • FF10 (Speed Dialing): System Speed Numbers Station Lockout (All Versions) Description Use the Station Lockout feature to dial a Station Lockout code that prevents other users from using your phone.
Page 290 Section 700 - Operation • FF3 (Extensions): Extension Lockout Code Considerations • A locked extension can be used for Intercom Calls. • Station Lockout key codes can only be set from an attendant phone or a key phone. • You cannot confirm Speed Dialing or set Speed Dialing while Station Lockout is activated.
Page 291: Appendix A: Cpc-Ex 1.0 Updates
Additional addresses have been added for CPC-EX features. Note: CPC-EX requires SCC-B. 44-Series Phone Support CPC-EX provides full support for Panasonic’s 44-Series phones (VB-44xxx). Table 1 below lists all 44-Series phone models and their part numbers. Most models are available in two colors: gray and black.
Page 292: Directory Mode
Enhanced DBS features that can be executed on the 44-Series phones are described below: Directory Mode On the small-display phones, you can scroll through SSD names, PSD names, or extension names and select a displayed name for dialing. Variable Mode The small-display phones provide one-touch access to various features displayed during each of the following call states: 1) during an intercom call;...
Page 293: Ff-Key Programming
Section 700-Operation FF-Key Programming Because T1 Networking adds the capability of 4-digit extension numbering, you can now program up to 8 digits (not 6) into an FF-key. Speed Dial Enhancements CPC-EX supports up to 500 System Speed Dial (SSD) numbers. CPC-EX also allows SSD codes to be chained, or “linked”, to another SSD number, and either PSD or SSD codes to be chained to a PSD number.
Page 294: Smdr Modifications
SMDR Modifications SMDR reports contain several additional call types and other parameters due to CPC-EX support of T1 Networking and ISDN calls. ISDN Support CPC-EX supports ISDN-PRI (Integrated Services Digital Network -- Primary Rate Interface). The program address for Trunk Circuit Type (FF2 (trunk #)# 21#) has been modified to allow for ISDN.
Page 295 Removing the desk stand incorrectly can result in damage to the telephone and/or desk stand. 1. Place the telephone face down on a flat surface. 2. Grasp the top of the desk stand (at the (refer to Step 2 in Figure A-2). The stand will click as it releases from the plastic securing latches.
Page 296 6. Slide the wall mount bracket onto the telephone. Figure A-3.Inserting the wall mount bracket (rotated desk stand) 7. While viewing the front of the telephone, find the handset guide located just below the hookswitch (see Figure A-4). Page A-6...
Page 297: 44-Series Enhanced Phone Features
Section 700-Operation 8. Slide the handset guide out, rotate 180° so that the holding clip is exposed, and reinsert. Figure A-4.Handset guide insertion for wall mounting, key telephone 44-Series Enhanced Phone Features Note: The enhanced features introduced with these phones are supported by CPC-EX Version 1.0, CPC-AII/B Version 8.0, and CPC-S/M Version 2.0.
Page 298 Figure A-5.44-Series Small-Display Phone Table A-2. Small-Display Phone Features Feature Message Indicator Display Mode Key End Key Select Keys PROG Key CONF Key Page A-8 M O D E 08: 24 Tue N O V 14 Sandy DIGITAL BUSINESS SYSTEM D N D / C F D EF M U TE...
Page 299 Section 700-Operation Feature One-Touch Keys Flexible Function (FF) Keys DND/CF Indicator MUTE Indicator EXT Indicator ON/OFF Indicator REDIAL Key MUTE Key AUTO Key ON/OFF Key FLASH Key VOLUME Key HOLD Key Microphone Speaker DBS-2.3/9.2-700 Appendix A. EX 1.0 Feature Update Description Used to make outside calls or to access call-handling features.
Page 300 Used to make outside calls or to access call-handling features. Used for Auto-CallBack to a telephone which has left a text message or to access voice messages. Used to establish conference calls, check FF and one- touch key settings, and scroll through messages.
Page 301 Section 700-Operation Feature MENU Key PREV Key NEXT Key PROG Key Flexible Function (FF) Keys DND/CF Indicator MUTE Indicator EXT Indicator ON/OFF Indicator REDIAL Key MUTE Key AUTO Key ON/OFF Key FLASH Key VOLUME Key HOLD Key Microphone Speaker DBS-2.3/9.2-700 Appendix A.
Page 302: Directory Mode
Directory Mode Description This enhanced feature applies to the 44-Series small-display phone only (i.e., phones with a 2-line LCD display). In Directory Mode, you can use the phone’s select keys (as well as other keys) to scroll through a directory of existing System Speed Dial (SSD) names, Personal Speed Dial (PSD) names, or extension names -- and select one to dial.
Page 303: Variable Mode
Section 700-Operation • Or, to exit the directory without selecting a number to dial, Notes Incompatibility with older phone versions. Directory Mode is available on the 44-Series phones only. Hot Dial Pad and Directory Mode. The Hot Dial Pad feature (FF3 ExtPort# 48#) will not work on an extension in Directory Mode.
Page 304: Variable Mode
ExtPort# 29#); during a trunk call (FF3 ExtPort# 30#); and after dialing a busy extension (FF3 ExtPort# 33#). • Use existing addresses FF1 2# 7# 1# thru 4# to assign select • Use existing addresses FF1 2# 7# 2# to assign screen text. •...
Page 305: Handset Mute
Section 700-Operation Handset Mute Description While using the handset (not on speaker) during a phone conversation, you can press the MUTE key to block audio path to the other party -- you can still hear them, but they can’t hear you. This feature is called “Handset Mute.”...
Page 306: Off-Hook Monitoring
It is used to connect the 44-Series large-display phone to an analog device such as an SLT telephone, cordless phone, FAX machine, or modem. This allows the same phone line to be used to alternate between normal phone calls and analog communications.
Page 307 For example, if the analog device is ringing, you can pick up the call on the digital key telephone by going off-hook before the analog device does. Similarly, if the digital key telephone is ringing or has not answered a voice call, the analog device can pick up the call by going off-hook first.
Page 308: Msg (Message) Key
Programming Addresses That Affect the Analog Device. The following addresses will control the analog device, but will not affect the digital key telephone: AEC Disconnect Duration SLT Flash Control...
Page 309: Dss/72 Console - Key Arrangement
Section 700-Operation Operation To Program Voice Mailbox Access Codes into the MSG Key: Press PROG MSG [16-digit number] HOLD The display will reflect “Regist Data”. To Confirm a Voice Mailbox Access Code Programmed into the Message Key.. Press CONF MSG. The programmed access code will be displayed.
Page 310 • Name and Message Assignments (FF6 addresses). The alphabetical arrangement of the keys is different. • FF-Keys. The FF-keys on the DSS/72 console are numbered left-to- right, bottom row first. • DSS #1 Defaults. The default extension number assignments on DSS #1 are different.
Page 311: Em/24 - Key Arrangement
Section 700-Operation Figure A-8.DSS/72 #1 Default Extension Numbers Programming See Section 400 - Programming (Appendix C) for more detailed programming information. Operation The 44-Series DSS/72 operates the same as previous models. EM/24 - Key Arrangement Description The keys on the EM/24 unit (VB-44310) are arranged differently from the VB-43310 model.
Page 312: Speed-Dial Enhancements
• FF-Keys. The FF-keys on the EM/24 are numbered bottom-to-top, left column first. The EM/24 key arrangement is shown in Figure A-9. Figure A-9.EM/24 Unit (VB-44310) keys Programming See Section 400 - Programming (Appendix C) for more detailed programming information. Operation The 44-Series EM/24 operates the same as previous models.
Page 313 Section 700-Operation With CPC-EX, you can chain up to 4 SSD codes together within a fifth SSD number. You can also chain up to 4 SSD or PSD codes together within a fifth PSD number. You can include both speed-dial codes and regular dialed numbers into the same speed-dial number.
Page 314: Additional Serial Port On Cpc Card
Additional Serial Port on CPC Card Description The CPC-EX card contains an on-board serial port (Serial Port 2) which can be used for Bus Monitor/ Remote Maintenance. This serial port (labeled CN5) is located just above the LEDs on the front of the card (see the illustration on Appendix A:-4).
Page 315: T1 Networking
Section 700-Operation Programming See Section 400 - Programming (Appendix C) for more detailed programming information. Notes • Serial Port 2 requires a special interface cable. • Serial Port 2 can be used for Bus Monitor/Maintenance only. You must continue to use the backplane port (Serial Port 1) for SMDR. •...
Page 316 • T1 Sync Unit • External CSU (not provided by Panasonic) The maximum number of nodes which can be connected together is 4. Each node can be either a single or double DBS cabinet configuration. The connection between these systems is accomplished via T1 talk paths, with the quantity determined during installation.
Page 317 Section 700-Operation Figure A-12.T1 Network Call Priority Routing Node 1 Extension 1XXX Node 3 Extension 3XXX Call Forwarding to Network Extensions Any call can forward to an extension on any node by assigning the targeted extension number in a Personal Speed Dial bin. To establish the call forward setting, the user follows normal call forwarding settings and uses the (AUTO)XXX personal speed dial number entry.
Page 318: Settings Modified For Networking
SMDR Network Support Enhanced options are available in CPC-EX to support call accounting in networked systems.These options are: Specifying the call record to be printed. A field has been added: FF1 2# 2# 6# (2#) - Incoming, Outgoing, Network In the actual SMDR record output, network traffic will be indicated by the following record types: W = CO Outgoing to Network w = CO Incoming from Network...
Page 319: Smdr Printing Mode 1: Outbound And Inbound
Section 700-Operation Programming See Section 400 - Programming (Appendix C) for more detailed programming information. SMDR Printing Mode 1: Outbound and Inbound Description SMDR data sent to Serial Port 1 can now include Network Calls also. Programming See Section 400 - Programming (Appendix C) for more detailed programming information.
Page 320: Enhanced Programming Addresses
Enhanced Programming Addresses Enhanced programming addresses have been added to support T1 Networking. These addresses are applicable only in a networked environment and can be ignored in a stand- alone (non-networked DBS). Refer to the T1 Networking Reference Guide for detailed information.
Page 321: Maximum Time Priority Route Tables
Section 700-Operation Maximum Time Priority Route Tables Description CPC-EX allows a maximum of 8 Time Priority Route Tables to be used during LCR programming. (CPC-AII/B allows a maximum of 16 Time Priority Route Tables. This number is reduced with CPC-EX since very few systems require more than 3 of these tables and the saved memory space will allow for a planned future enhancement.) The DBS uses Time Priority Route Tables to route calls to the least...
Page 322: Setting Modified For Isdn
• Sync Unit (VB-43563) • External CSU (not provided by Panasonic) Setting Modified for ISDN Programming See Section 400 - Programming (Appendix C) for more detailed programming information. Modifications to SMDR Description Station Message Detail Recording (SMDR) provides detailed call records of outgoing calls.
Page 323: Setting Modified For Smdr
Section 700-Operation Figure A-13.SMDR Format for CPC-EX 012345678901234567890123456789012345678901234567890123456789012345678901234567 T MM/DD HH:MM:SS HH:MM.SS NNN DDDDDDDDDDDDDDDDDDDDDDDDDDDD AAAAAAAAAA VVVVV NN 1=Call type S=Inbound DISA s=Outbound DISA I=Incoming O=Outgoing T=Transfer (See Note 1) N=DNIS D=DID W=CO outgoing to Network w=CO incoming from network t=Network Transfer r=ISDN incoming call R=ISDN outgoing call 2=Date...
Page 324 Related Programming • FF1 (System): SMDR Print • FF1 (System): Parity Check • FF1 (System): Odd/Even Parity • FF1 (System): Baud Rate • FF1 (System): Stop Bit Length • FF1 (System): Data Length • FF1 (System): Serial Port Flow Control (X On/ X Off) •...
Page 325: Modification To T1 Signaling Types
Section 700-Operation Modification to T1 Signaling Types Description The default values for T1 Incoming and Outgoing Signal Types have been changed to set “Wink Start” as the default. This will allow easier programming of E&M trunks. Outgoing Signaling Type Programming See Section 400 - Programming (Appendix C) for more detailed programming information.
Page 326 Appendix A. EX 1.0 Feature Update Section 700-Operation (This page left blank intentionally) Page A-36 DBS Manual - Revised April 2000 DBS-2.3/9.2-700...
Page 327: Appendix B: Cpc-Aii/B 8.0 Updates
Appendix B: CPC-AII/B 8.0 Updates CPC-AII/B Version 8.0 offers support for the Panasonic 44-Series telephones (VB-44xxx), as well as Computer Telephony Integration (CTI) through the Windows™ Telephony Applications Processing Interface (TAPI). DBS-2.3/9.2-700 DBS Manual - Revised April 2000 Page B-1...
Page 328: Contents
Separate Speaker Volumes for Internal vs. CO calls Analog Adapter MSG (Message) Key DSS/72 Console - Key Arrangement EM/24 - Key Arrangement Modification to Toll Restriction Service TAPI Support Key Telephone Installation Notes Page B-2 Topic DBS Manual - Revised April 2000 Page B-11 B-12...
Page 329: 44-Series Phone Support
Section 700-Operation 44-Series Phone Support CPC-AII/B Version 8.0 provides full support for Panasonic’s 44-Series phones (VB-44xxx). Table D-1, below, lists all 44-Series phone models and their part numbers. Most models are available in two colors: gray and black. Table B-1.44-Series Phones...
Page 330: Enhanced Phone Features
Enhanced Phone Features Enhanced DBS features that can be executed on the 44-Series phones are described below: Note: The features introduced with these phones are supported by CPC-AII/B Version 8.0, CPC-S/M Version 2.0, and CPC-EX Version 1.0. You can also use the 44- Series phones with previous DBS versions, but the enhanced features won’t be supported.
Page 331 Section 700-Operation Table B-2.Key to 44-Series Small-Display Phone Feature Message Indicator Display Mode Key End Key Select Keys PROG Key CONF Key One-Touch Keys Flexible Function (FF) Keys DND/CF Indicator MUTE Indicator EXT Indicator ON/OFF Indicator REDIAL Key MUTE Key AUTO Key ON/OFF Key FLASH Key...
Page 332 Used to make outside calls or to access call-handling features. Used for Auto-CallBack to a telephone which has left a text message or to access voice messages. Used to establish conference calls, check FF and one-touch key settings, and scroll through messages.
Page 333 Section 700-Operation Feature MENU Key PREV Key NEXT Key PROG Key Flexible Function (FF) Keys DND/CF Indicator MUTE Indicator EXT Indicator ON/OFF Indicator REDIAL Key MUTE Key AUTO Key ON/OFF Key FLASH Key VOLUME Key HOLD Key Microphone Speaker DBS-2.3/9.2-700 Appendix B.
Page 334: Directory Mode
Directory Mode 44-Series phones only CPC-AII/B Version 8.0, CPC-S/M Version 2.0, or CPC-EX Version 1.0 only Description On the small-display phones, you can use the phone’s select keys (as well as other keys) to scroll through a directory of existing System Speed Dial (SSD) names, Personal Speed Dial (PSD) names, or extension names -- and select one to dial.
Page 335: Variable Mode
Section 700-Operation • Or, to exit the directory without selecting a number to dial, Notes Available on small-display phones only. This feature applies to the 44- Series small-display phone only (i.e., phones with a 2-line LCD display). Incompatibility with older phone versions. Directory Mode is available on the 44-Series phones only.
Page 336 • The 2. While the extension is engaged in an intercom call, the 2nd line will display select key 1 and 2 features from the Flexible Function Screen assigned to display in FF3 ExtPort# 28#. The same applies when the extension receives CO dial tone (FF3 ExtPort# 29#);...
Page 337: Handset Mute
Section 700-Operation Handset Mute 44-Series phones only CPC-AII/B Version 8.0, CPC-S/M Version 2.0, or CPC-EX Version 1.0 only Description While using the handset (not on speaker) during a phone conversation, you can press the MUTE key to block audio to the other party -- you can still hear them, but they can’t hear you.
Page 338: Off-Hook Monitoring
FF-Key/One-Touch Key Restriction. Handset Mute cannot be assigned to an FF-key or a one-touch (soft) key. Off-Hook Monitoring 44-Series phones only CPC-AII/B Version 8.0, CPC-S/M Version 2.0, or CPC-EX Version 1.0 only Description Off-Hook Monitoring lets you put a call on speaker while the handset is off-hook.
Page 339: Analog Adapter
For example, if the analog device is ringing, you can pick up the call on the digital key telephone by going off-hook before the analog device does. Similarly, if the digital key telephone is ringing or has not answered a voice call, the analog device can pick up the call by going off-hook first.
Page 340 *71 code. • The incoming ring pattern for the analog device is the same as for the digital key telephone (determined by the Extension Ring Pattern in FF3 (ExtPort)# 39# (0-9)#). If this address is set to “0” (determined by CO), the analog device will automatically default to “1 second ON, 3 seconds...
Page 341: Msg (Message) Key
Section 700-Operation MSG (Message) Key 44-Series phones only CPC-AII/B Version 8.0, CPC-S/M Version 2.0, or CPC-EX Version 1.0 only Description The MSG key on the VB-44225 Large-Display Phone adds the following functionality to the phone: • Auto-Callback. If a callback message has been left by another extension, you can press the MSG key to place an automatic callback to the extension that sent the message.
Page 342: Dss/72 Console - Key Arrangement
the voice message was received before the callback message, pressing the MSG key will access your Voice Mailbox. Interaction with Tone-Calling Mode. If an Auto-Callback is placed to a phone that is in tone-calling mode (i.e., not voice-calling), that phone must answer or the message canceled before another message can be accessed.
Page 343 Section 700-Operation Figure B-16.DSS/72 Console (VB-44320) key layout DSS/ 72 Key Layout( al phabet i cal ) P a n a so n i c < A nsw er DBS-2.3/9.2-700 Appendix B. CPC-AII/B 8.0 Feature Update DSS/ 72 Key Layout( FF- key num ber i ng) P a n a so n i c FF67 FF68 FF69 FF70 FF71 FF72 FF61 FF62 FF63 FF64 FF65 FF66...
Page 344: Programming Information
Figure B-17.DSS/72 #1 Default Extension Numbers Programming See Section 400 - Programming (Appendix D) for more detailed programming information. Operation The 44-Series DSS/72 operates the same as previous models. Page B-18 DSS #1 Def aul tExt ensi on Num ber s P anasoni c Page-2 Page-3 Page-4 Page-5 Page-6 Night Park-4 Park-5 Park-6 Park-7 Page-0 Page-1...
Page 345: Em/24 - Key Arrangement
Section 700-Operation EM/24 - Key Arrangement 44-Series phones only CPC-AII/B Version 8.0, CPC-S/M Version 2.0, or CPC-EX Version 1.0 only Description The keys on the enhanced EM/24 unit (VB-44310) are arranged differently from the VB-43310 model. The enhanced EM/24 unit has 2 columns x 12 rows of keys (not 3 columns x 8 rows as in the previous version).
Page 346: Modification To Toll Restriction Service
Programming See Section 400 - Programming (Appendix D) for more detailed programming information. Operation The 44-Series EM/24 operates the same as previous models. Modification to Toll Restriction Service Description The program address for TRS Operator Access (FF7 1# 18#...) has been modified to allow an extension to dial “0+NXX”...
Page 347: Tapi Support
The Panasonic TAPI product (VB-43720) provides the necessary interface between a DBS and a PC-based TAPI application. This product consists of a TAPI Adapter and the Panasonic TAPI Service Provider (SP) software which resides on the PC. The TAPI Adapter provides the physical connection between a PC, a DBS extension, and the DBS itself.
Page 348 6. Slide the wall mount bracket onto the telephone. Figure B-20.Inserting the wall mount bracket (rotated desk stand) 7. While viewing the front of the telephone, find the handset guide located just below the hookswitch (see Figure D-8). 8. Slide the handset guide out, rotate 180° so that the holding clip is exposed, and reinsert.
Page 349 Section 700-Operation Appendix B. CPC-AII/B 8.0 Feature Update Figure B-21.Handset guide insertion for wall mounting, key telephone DBS-2.3/9.2-700 DBS Manual - Revised April 2000 Page B-23...
Page 350 Appendix B. CPC-AII/B 8.0 Feature Update Section 700-Operation Page B-24 DBS Manual - Revised April 2000 DBS-2.3/9.2-700...
Page 351: Appendix C: Cpc-Aii/B 9.0 Updates
Appendix C: CPC-AII/B 9.0 Updates The following enhancements are included with CPC AII/B Version 9.0: • CPC-AII/B Version 9.0 adds support for the PanaVOICE Digital Voice Mail system. All installation and programming procedures for the PanaVOICE Digital Voice Mail system are covered in the documentation supplied with the PanaVOICE Digital Voice Mail system.
Page 352 Appendix C. CPC-AII/B 9.0 Feature Update Section 700-Operation (This page left blank intentionally) Page C-2 DBS Manual - Revised April 2000 DBS-2.3/9.2-700...
Page 353: Appendix D: Cpc-Aii/B 9.1 Updates
In other states, it is illegal to record without the consent of one party. These laws do not make the Call Record feature on a telephone system illegal. Before activating this feature, please check applicable state and federal laws.
Page 354 PanaVOICE treats the recording message just as it would any other new message (lights the message waiting LED, displays MSG on your telephone, provides off site message notification, etc.). Retrieve the call recording just as you would any other new voice mail message.
Page 355: Appendix E: Cpc-Ex 2.0 Updates
Appendix E: CPC-EX 2.0 Updates The following enhancements are included with CPC EX Version 2.0: • CPC-EX Version 2.0 adds support for the PanaVOICE Digital Voice Mail system. All installation and programming procedures for the PanaVOICE Digital Voice Mail system are covered in the documentation supplied with the PanaVOICE Digital Voice Mail system.
Page 356 Appendix E. CPC-EX 2.0 Feature Update Section 700-Operation (This page left blank intentionally) Page E-2 DBS Manual - Revised April 2000 DBS-2.3/9.2-700...
Page 357: Appendix F: Cpc-Ex 2.1 Updates
In other states, it is illegal to record without the consent of one party. These laws do not make the Call Record feature on a telephone system illegal. Before activating this feature, please check applicable state and federal laws.
Page 358 PanaVOICE treats the recording message just as it would any other new message (lights the message waiting LED, displays MSG on your telephone, provides off site message notification, etc.). Retrieve the call recording just as you would any other new voice mail message.
Page 359: Appendix G: Cpc-M 3.2 Updates
• Off-Hook Voice Announce/API Enhancement - This feature provides support of the DBS Off Hook Voice Announce feature via the API. • 44 Series Small LCD Key-Telephone Soft Key Support (VB-44XXXX) This enhancement allows the Small Liquid Crystal Display (LCD) K-TEL to use the softkeys when accessing the Voice Mail application.
Page 360: Small Lcd Soft Key Support Via Api
Small LCD Soft Key Support via API Description This enhancement allows the 44-Series Small LCD Key-Telephone (VB- 44XXXX) K-TEL to use the soft-keys when accessing the Voice Mail application. Programming Operation Note The OHVA feature via the API has the same feature limitations as listed in the DBS manual.
Page 361: New Features
DBS Off-Hook Voice Announce feature via the API. • 44-Series Small LCD Key-Telephone Soft Key Support (VB-44XXXX) This enhancement allows the Small Liquid Crystal Display (LCD) K-TEL to use the softkeys when accessing the Voice Mail application.
Page 362 Programming See Section 400 - Programming (Appendix J) for more detailed programming information. Operation Notes • All additional voicemail programming must be completed on the entire 16 ports for the voice mail to function properly. • Voice mail ports should be on consecutive AEC or DEC cards. Off-Hook Voice Announce (OHVA) via API Description This feature provides support of the DBS Off-Hook Voice Announce feature...
Page 363: Small Lcd Softkey Support Via Api
Section 700-Operation Small LCD Softkey Support via API Description This enhancement allows the 44-Series Small LCD Key-Telephone (VB- 44XXXX) K-TEL to use the softkeys when accessing the Voice Mail application. Programming Operation Note The OHVA feature via the API has the same feature limitations as listed in the DBS manual.
Page 364 Section 700-Operation Appendix H. CPC-AII/B 9.2 Feature Update (This page left blank intentionally) DBS-2.3/9.2-700 DBS Manual - Revised April 2000 Page H-4...
Page 365: Appendix I: Cpc-Ex 2.3 Updates
• Off-Hook Voice Announce/API Enhancement - This feature provides support of the DBS Off-Hook Voice Announce feature via the API. • 44-Series Small LCD Key Telephone Soft Key Support (VB-44XXXX) - This enhancement allows the Small Liquid Crystal Display (LCD) K- TEL to use the softkeys when accessing the Voice Mail application.
Page 366 Appendix I. CPC-EX 2.3 Feature Update Section 700-Operation and remote passwords. The private password may always be used to enter the system. *Additional Remote Administration Interface (RAI) Access Method - In addition to the existing RAI access, a new RAI access method has been added.
Page 367: 16-Port Voice Mail Support Via Api
This only occurred on the first ring. After the first ring, the ringing pattern returned to normal. The ringing pattern for incoming ISDN calls now rings as expected. Calling Party Could be Heard Between Rings - In the previous version, when an ISDN call was transferred, the station receiving the call could hear the calling party between rings.
Page 368: Off-Hook Voice Announce (Ohva) Via Api
The OHVA feature via the API has the same feature limitations as listed in the DBS manual. Small LCD Soft Key Support via API Description This enhancement allows the 44-Series Small LCD Key-Telephone (VB- 44XXXX) K-TEL to use the softkeys when accessing the Voice Mail application. Programming...
Page 369: Call Record (Ohva) Via Api
Call Record (OHVA) via API Description This feature provides support of the DBS Call Record feature via the API. This API feature addition allows applications that utilize API integration with the DBS to have access to the Call Record feature. Programming Operation Notes...
Page 370: Special Features
Special Features The following features marked with an “*”, UNA Transfer, UNA Call Reversion, Forwarding to UNA for CO Held Calls, All Ring Group, Private Password, Additional RAI Access, and All Ring Group features have been fully tested in our laboratory but not in live Beta trials. These features are to be considered as Beta-level features.
Page 371: Una Call Reversion
Notes • When a call is transferred to UNA, the trunk caller hears the selected hold sound source. • When a call is transferred to UNA, the UNA continues to ring until the call is answered (by dialing 78 or direct trunk access) or the caller hangs up. •...
Page 372: Forwarding To Una For Co Held Call
Operation When the UNA Reversion Timer is set to 0, a call that reverts to the attendant and is not answered, continues to ring at the attendant. It does not revert to UNA. When the UNA Reversion Timer is set to a value other than 0, a call that reverts to the attendant and is not answered within the specified time reverts to UNA.
Page 373 Programming No new programming required. However, the Class of Service for the forwarding station must allow Call Forwarding to be Set/Reset for this feature to operate. Operation To set UNA forwarding: 1. At the forwarding extension, go off-hook or press ON/OFF. 2.
Page 374: All Ring Group
CO call to an All Ring Group on a selected input by the caller. Up to four (4) All Ring Groups may be assigned. Up to 16 key telephone members may be in each group. In addition to the 16 key telephone members, the UNA may also be assigned to an All Ring Group.
Page 375: Private Password
• If the DBS is part of a networked system, the All Ring Group members must be extensions on the local node. • Only one call at a time may ring at a key telephone if non-appearing (lights the EXT LED).
Page 376 • If you are at an attendant key telephone when entering programming, you must first enter #98 followed by the 4-digit private password before entering programming (see below). Otherwise, the private password is not accessible.
Page 377: Additional Rai Access Method
#99xxxx (where xxxx = the site's private password) 5. After the DBS responds, type P and then press Enter. 6. Follow the directions on the screen to access the desired program. (See “Terminal Programming Commands.”) Terminal Programming Through DISA Note: The DBS must be equipped with an MFR card and an RAI card to allow terminal programming using this method.
Page 378 Terminal Programming Through Additional RAI Access Method (See “Additional RAI Access Method”.) Terminal Programming Commands Use the following commands to navigate terminal programming: Command ~Ctrl-Z *Additional RAI Access Method Description In addition to the existing RAI access method, a new RAI access method has been added.
Page 379 Note: The following procedure has the attendant manually transfer a call to the RAI. 1. Start your PC terminal program. 2. With a telephone connected to the modem, manually dial into the DBS through a normal trunk. 3. When the attendant answers, ask the attendant to dial #97**** to transfer your call to the RAI modem.
Page 380: Isdn Programming Flexibility
6. When Password> is displayed, type the 4-digit remote or private password. 7. After the DBS responds with REMT>, type P and then press Enter. 8. Follow the directions on the screen to access the desired program. (See “Terminal Programming Commands”.) ISDN Programming Flexibility Description The previous versions did not allow the programming flexibility to...
Page 381 CO Type (3) DMS100 (This is the default setting.) The ISDN PRI provides a flexible method of providing access to the Public Switched Telephone Network (PSTN). Because of the many ways that the CO can configure an ISDN span, it is essential that the DBS configuration and the provisioning of the CO are compatible.
Page 382 Typical Info for CO Billing name Billing address Long distance Carrier InterLATA (PIC) Long distance Carrier (IntraLATA) (LPIC) Request date of installation Facility type Facility quantity NOTE: The following items must be provided on a per span basis. Signaling code Line coding Framing Format Bearer configuration...
Page 383 Typical Info for CO Source of Calling Party Number Service Options Note: If two spans are implemented, each span has a separate D channel (D channel sharing is NOT permitted). DBS-2.3/9.2-700 Comments (examples) The CO must source the Calling Party Number. ANI - Automatic Numbering Indication Hunt group - MegaCom -only for 4ESS operation...
Page 384: Cpc-Ex Version 2.3.2
CPC-EX Version 2.3.2 This section contains the CPC-EX Version 2.32 updates for the Panasonic DBS Digital Business System. It provides a description of each of the changes made to the Panasonic DBS Digital Business System software and hardware included in the system.
Page 385 Station Message Detail Recording (SMDR) not Printing Long Distance Calls Previously if FF1 2# 2# 7# was set for long distance only, when a long distance call was placed, it was not recorded by SMDR. SMDR now correctly prints out long distance calls. Programming Considerations FF1 2# 2# 7# Caller-ID Automatic Number Identification (ANI) is not Sent to the...
Page 386 Appendix I. CPC-EX 2.3 Feature Update Section 700-Operation System Speed Bins 257- 500 Unavailable Previously, if a System Speed Dial (SSD) number of 257 or greater was used, System Speed Dial numbers 001 through 256 were reprogrammed. System Speed Dial Bins 257 - 500 are now available. Programming Considerations None Page I-22...
Page 387: Index
3-5 DSLT 5-12 key telephone 4-21 SLT 6-11 pickup direct 4-22, 6-12 DSLT 5-14 group 6-13 key telephone 4-22, 4-24 SLT 6-12 transfer DSLT 5-16 key telephone 4-25 SLT 6-14 waiting DSLT 5-19 DBS Manual - Revised April 2000...
Page 388 4-18 night ringing assignment 4-17 text name assignment 4-19 Digital single line telephone see "DSLT features" 5-1 Digital telephone features see "Key telephone features" 4-1 Direct call pickup DSLT 5-14 key telephone 4-22 SLT 6-12 Direct inward dialing Index-2 see "DID"...
Page 389 DTMF/DP stations 4-29 Duration display 4-9 EM/24 console 4-47 Exclusive hold 4-17 Extension relocation 4-9 FF key extender 4-47 FF keys see "Key telephone features" 4-47 Flexible function keys see "FF keys" 4-47 Forwarding DSLT 5-7 key telephone 4-11 SLT 6-6...
Page 390 4-94 speed dialing 4-88 station lockout 4-96 system hold 4-18 system speed dialing 4-92 trunk-to-trunk transfer 4-97 Last number redial DSLT 5-27 key telephone 4-59 SLT 6-26 Index-4 LCR 4-33 Least cost routing see "LCR" 4-33 Line appearances direct 4-62...
Page 391 Personal speed dialing DSLT 5-35 key telephone 4-88 SLT 6-31 Pickup direct 4-22, 6-12 DSLT 5-14 group 6-13 key telephone 4-22, 4-24 SLT 6-12 Playing messages 4-66 DBS-2.3/9.2-700 Pooled trunk access DSLT 5-32 key telephone 4-81 SLT 6-30 Port assignment, VAU 4-67...
Page 392 6-15 speed dialing 6-31 system speed dialing 6-32 SMDR 4-51 Speed dialing attendant assignment of 3-3 DSLT 5-35 key telephone 4-88 linking numbers 4-94 personal 4-88, 6-31 SLT 6-31 system 4-92, 6-32 Station class of service 4-45 Station hunting...
Page 393 DNIS 4-19 Time, system 3-22 Toll restriction 4-58 walking class of service 4-68 Traffic measurement 3-24 Transfer blind 4-25, 5-16, 6-14 DSLT 5-16 key telephone 4-25 screened 4-27, 5-17, 6-15 SLT 6-14 trunk-to-trunk 4-97 Transfer Key Voice Mail 4-98 Trunk access CO line key 4-38 DBS-2.3/9.2-700...
Page 394 Index Section 700 - Operation Index-8 DBS Manual - Revised April 2000 DBS-2.3/9.2-700...

This manual is also suitable for:

Vb-44211g Vb-44210b Vb-44220g Vb-44223g Vb-44225b Vb-44225g ... Show all

Panasonic VB-44210G User Manual

Chapter 1. List of Features

Chapter 2. Attendant Features

Chapter 3. System Features

Chapter 4. Key Telephone Features

Chapter 5. DSLT Features

Chapter 6. SLT Features

Appendix A: CPC-EX 1.0 Updates

Appendix B: CPC-AII/B 8.0 Updates

Appendix C: CPC-AII/B 9.0 Updates

Appendix D: CPC-AII/B 9.1 Updates

Appendix E: CPC-EX 2.0 Updates

Appendix F: CPC-EX 2.1 Updates

Appendix G: CPC-M 3.2 Updates

Appendix I: CPC-EX 2.3 Updates

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Summary of Contents for Panasonic VB-44210G