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Panasonic DBS Configuration Note

Panasonic DBS Configuration Note

Smooth operator
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Smooth Operator Configuration Note
For Smooth Operator Family of Products
O c t e l
Configuration Note 77200
V o i c e
®
Panasonic
DBS *
P r o c e s s i n g
M o d u l e
Revised 6/30/98
Analog Ports
Panasonic DBS
Voice Board(s)
Personal Computer
1.0
METHOD OF INTEGRATION
Inband. Call forward to personal greeting is achieved via DTMF signals
Inband signaling is used for
passed from the Panasonic DBS to the Smooth Operator family of
integration
products. Message waiting indicators are set and canceled by dialing a
feature access code followed by the extension number. A hookflash
followed by the extension transfers the caller to the operator.
1.1 SUPPORTED VOICE PROCESSING MODULES
All references to Smooth Operator pertain to the entire DOS family of
All references to Smooth
products
Operator pertain to the entire
DOS family of products
Disclaimer: Configuration Notes are designed to be a general guide reflecting Octel's experience
configuring its systems. These notes cannot anticipate every configuration possibility given the inherent
variations in all hardware and software products. Please understand that you may experience a problem not
detailed in a Configuration Note. If so, please notify Sales Engineering at (408)324-3066, and if
appropriate we will include it in our next revision. Octel accepts no responsibility for errors or omissions
contained herein.

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Summary of Contents for Panasonic DBS

  • Page 1 METHOD OF INTEGRATION Inband. Call forward to personal greeting is achieved via DTMF signals Inband signaling is used for passed from the Panasonic DBS to the Smooth Operator family of integration products. Message waiting indicators are set and canceled by dialing a feature access code followed by the extension number.

  • Page 2: Supported Features

    Please consult with your sales representative. PBX HARDWARE REQUIREMENTS This note is compatible with the complete Panasonic DBS line. PBX hardware requirements Analog Station card VB43621A for Rev 6.0 with CPC A2. Provides 8 ports per card and Positive disconnect.
  • Page 3 Startup or Default values on the Switch are assumed. CONFIGURING THE PANASONIC SYSTEM PARAMETERS Voice Mail Busy Tone: The Panasonic DBS can be programmed to send a busy tone on disconnect. FF1 2# 1# 21# (0-1)# 0 = Silence 1 = Busy Tone AEC Disconnect / Drop in Loop (version 6.0 only)
  • Page 4 Operator pertain to the entire family of products ANSWER SUPERVISION FOR SMOOTH OPERATOR This feature allows the DBS to send an answer signal to Smooth Operator. Answer Supervision for Smooth Operator (CPC-AII and CPC-B In releases prior to CPC-AII and CPC-B Version 5.0, Smooth Operator did Version 5.0 or higher)
  • Page 5 Version 6.0 or higher where the DID/DNIS trunk is assigned to ring directly to Smooth Operator (not to a DBS extension phone). This address allows DID/DNIS calls to be routed to a Smooth Operator Mailbox system that is not connected to a physical extension.

  • Page 6: Voice Mail Ringing

    C o n f i d e n t i a l P a g e 6 VOICE MAIL RINGING The Voice Mail Ringing feature allows calls from a DBS Automated Voice Mail Ringing (CPC-AII and Attendant or from an ACD port to ring an extension with the same ring CPC-B Version 3.1 or higher)

  • Page 7: Voice Mail Transfer Key

    Terminal Type: Some DBS extensions are automatically configured when installed on an extension port. The following program lets you change default terminal assignments. The Smooth Operator requires the Terminal Type to be assigned as Third Party Voice Mail.
  • Page 8 31-38 Integrated Auto Attendant channels Auto 39-40 (not used)N/A 41-48 Integrated DBS Voice Mail channels Auto Repeat this step for all Smooth Operator extensions Note: See Section 7.10 ASSIGN SMOOTH OPERATOR PORTS TO A HUNT GROUP MEMBER TABLE This option is used to assign a Smooth Operator extension to a specific position of a hunt group.
  • Page 9 Smooth Operator. If call forward is set from the subscribers station it will temporarily override the system forwarding. The system call forward presented below is for DBS version 3.1 and higher. If you wish to use call screening or queuing you would want to use option 3, otherwise, for an integrated system, you would use option 1.
  • Page 10 CONFIGURING THE SMOOTH OPERATOR During the install process, run the Integrator program and choose the Smooth Operator programming Panasonic DBS. The Integrator will place appropriate feature codes into the Smooth Operator Setup. The following codes should be inserted by the integrator.
  • Page 11 Smooth Operator Configuration Note (77200) O c t e l C o m m u n i c a t i o n s Panasonic DBS C o n f i d e n t i a l P a g e...
  • Page 12 If you use these parameters, and you have the phone in DND, the Panasonic will send a code 71 or 73 to the Smooth Operator port. This will place the Smooth Operator port into DND mode and prevent it from taking calls.

  • Page 13: Auto Login

    SCHDWAIT is set to 0. SUPERVISED TRANSFERS It has been noticed that due to an unreliable ring cadence in the DBS, supervised transfers may not be possible. In such instances, the System might act as if a call had been answered, when in fact the call has not been answered.
  • Page 14 Central Office Requirement. When the CO sends a DID/DNIS call to the DBS, it first receives a wink from the DBS before sending the digits. Once the wink is received, the CO should wait at least 200 ms before sending the digits.

  • Page 15: One-Touch Vm Access

    DSS/BLF key. The incoming caller is transferred to the extension’s mailbox. • The VM key can be used with the Panasonic Voice Mail or with Smooth Operator systems. • Once an extension is connected to Smooth Operator, pressing a DSS/BLF...
  • Page 16 Smooth Operator Configuration Note (77200) O c t e l C o m m u n i c a t i o n s Panasonic DBS C o n f i d e n t i a l P a g e assigned to both the phone FF keys and the DSS keys, the lowest- numbered FF key on the phone should be used for the attendant’s personal...
  • Page 17 Printed in the United States Panasonic is a registered trademark Panasonic Telecommunication *Trademark of Panasonic Telecommunication Systems Company Business Telephone Systems. All other products or services mentioned are the trademarks, service marks, registered trademarks, or registered service marks of their respective owners.

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