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Aastra Dialog 4420 User Giude

Ip basic telephone for mx-one and md110
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Dialog 4420 IP Basic

IP Telephone for MX-ONE™ and MD110
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  • Page 1: Dialog 4420 Ip Basic

    Dialog 4420 IP Basic IP Telephone for MX-ONE™ and MD110 User Guide Cover Page Graphic Place the graphic directly on the page, do not care about putting it in the text flow. Select Graphics > Properties and make the following settings: •...
  • Page 2 EN/LZT 103 011 R4B © Aastra Telecom Sweden AB 2009. All rights reserved.

  • Page 3: Table Of Contents

    Absence Information (optional) ....... 40 Messages ............42 Group Features ..........47 Other Useful Features ........49 Settings ............54 Accessories ........... 56 Web Server ............ 57 Installation ............62 Troubleshooting ..........68 Glossary ............69 Index .............. 70 Dialog 4420 IP Basic...

  • Page 4: Welcome

    Welcome Welcome Welcome to the user guide for the Dialog 4420 IP Basic IP telephone that conforms to the H.323 standard. This guide describes the available features of the telephone when it is connected to MX-ONE™ or MD110. The functions and features available with this telephone are designed for easy use in all different telephone handling situations.

  • Page 5: Declaration Of Conformity

    No parts of this publication may be subject to alteration, modification or commercial use. Aastra will not be liable for any damages arising from use of an illegal modified or altered publication.

  • Page 6: Important User Information

    • Do not use a telephone (other than cordless type) during an electrical storm. Disposal of the product Your product should not be placed in municipal waste. Please check local regulations for disposal of electronic products. Dialog 4420 IP Basic...
  • Page 7 Important User Information Description Dialog 4420 IP Basic Conference Status Follow me Transfer Inquiry Message Line 2 Free on 2nd Line 1 PQRS WXYZ Dialog 4420 IP Basic...
  • Page 8 Program frequently used features and phone numbers on the key. See section “Web Server” on page 57. b) Can also be used as Monitoring key or for assigning the features Call Pick up, Call Waiting and Intrusion. See section “Key Monitoring” on page 51. Dialog 4420 IP Basic...

  • Page 9: Important User Information

    DCM is included on the Enterprise Telephone Toolbox CD or it can be downloaded from: http://www.aastra.com For more information, please contact your Aastra Certified Sales Partner. Mute Pressing the Mute key during a call prevents the connected party from hearing you.

  • Page 10: Line

    The line (or feature) is put on hold. Ö Ô Rapidly flashing lamp An incoming call. Õ Ô Light with short breaks Ongoing call. Note: Special lamp indications are used for the Status lamp, see description of Status lamp on page 8. Dialog 4420 IP Basic...

  • Page 11: Tones And Signals

    Special dial tone Ring tone or queue tone Busy tone Congestion tone Number unobtainable tone Call waiting tone or verification tone Intrusion tone Conference tone every 15 seconds (to all parties) Hold tone Connection in progress tone Dialog 4420 IP Basic...

  • Page 12: Ring Signals

    Many markets use signals that are adapted for the local standards. If you get a signal that is not described or you cannot identify, ask your system administrator. Internal ring signal External ring signal Recall signal (Callback reminder) Dialog 4420 IP Basic...

  • Page 13: Start The Phone

    If your phone does not work properly, you can use the following procedure to reset the phone. After the procedure the startup É # procedure is initiated again. Press all keys simultaneously for at least one second. Dialog 4420 IP Basic...

  • Page 14: Incoming Calls

    Press the flashing Monitoring key. If you have an ongoing call (Line 1), the first call is put on hold. Note: If a tone is heard, wait for the tone to stop before starting the conversation. Dialog 4420 IP Basic...
  • Page 15 Incoming Calls On another extension You can answer a call to another extension: Lift the handset and call the ringing extension. Busy tone. Press. Note: France, press ; Sweden, press Dialog 4420 IP Basic...

  • Page 16: Answer A Second Call During An Ongoing Call

    Free on 2nd is not activated. To answer the waiting call: Press to terminate the connected call. Your phone will ring to announce the waiting call. Ö Ô Line Press the flashing Line key to receive the new call. Dialog 4420 IP Basic...

  • Page 17: Incoming Calls

    If you want to disable Parallel Ringing for one specific phone in the list only, follow the procedure for disabling the feature from this phone and enter its extension number. Dialog 4420 IP Basic...
  • Page 18 If you want to restore Parallel Ringing for one specific phone in the list only, follow the procedure for restoring the feature from this phone and enter its extension number. The Follow-me key cannot be used to restore Parallel Ringing. Dialog 4420 IP Basic...

  • Page 19: Outgoing Calls

    Dial the digit or digits to get an external line. Dial tone. Note: The particular digit or digits used in your office, e.g. Dial the external number. Replace the handset or press to end the call. Dialog 4420 IP Basic...

  • Page 20: Individual External Line

    To make a call on a specific external line: *0* z # Lift the handset. Dial, enter the Individual External Line number and press. Dial the digit or digits to get an external line and the external number. Dialog 4420 IP Basic...

  • Page 21: Number Presentation Restriction

    *42# Lift the handset. Dial and wait for a new dial tone. Dial the number. Instead of your name and number, the display on the called phone Anonymous shows Dialog 4420 IP Basic...

  • Page 22: When You Receive A Busy Tone

    Callback service is cancelled. While waiting for the Callback, you can make and receive calls as usual. Lift the handset when you are called back. The system calls the external number. Note: Only one Callback can be activated on a busy external line. Dialog 4420 IP Basic...
  • Page 23 Note: The Call Waiting feature might be blocked for use on your extension (programmed by your system administrator). If Call Waiting is not allowed, you will continue to receive a busy tone. Dialog 4420 IP Basic...
  • Page 24 The warning tone might be disabled for your system. The Intrusion feature might be blocked for use on your extension (programmed by your system administrator). If Intrusion is not allowed, you will continue to receive a busy tone. Dialog 4420 IP Basic...

  • Page 25: Speed Dialing

    This function key is preprogrammed by you. Dial by a Monitoring key u Ô The extension that is monitored can be called by pressing this key. Lift the handset and press the Monitoring key. This key is preprogrammed by your system administrator. Dialog 4420 IP Basic...

  • Page 26: During Calls

    Also the Mute key lamp is on to inform that there is no microphone connected. Note: You can adjust the volume, see section “Settings” on page 54. Press to end the call. From Monitoring to handset Lift the handset. Continue your conversation via the handset. Dialog 4420 IP Basic...
  • Page 27 First call is connected. Inquiry Press to put the first call on hold. Third party is connected. Note: You can also press Line 2 if you have initiated the Inquiry on Line 2. Press to terminate the connected call. Dialog 4420 IP Basic...
  • Page 28 You have an ongoing conversation (Line 1) and want to establish a Ô phone conference. You will become the conference leader. Conference Press. Note: You can also press Inquiry or Line 2. Call the third party. Wait for answer. Dialog 4420 IP Basic...

  • Page 29: During Calls

    Replace the handset to leave the conference. Note: When the conference leader leaves the conference, the conference will continue with the other included parties. The conversation is changed back to a normal two party connection when there are only two parties left. Dialog 4420 IP Basic...

  • Page 30: Call Forwarding

    *21* z # Order from your own extension Dial, enter the answering position number and press. * 2 * Note: U.K., dial Press. #21# Cancel from your own extension Dial. # 2 # Note: U.K., dial Press. Dialog 4420 IP Basic...
  • Page 31 Enter the answering position number. Press to redirect. Calls are diverted to the new answering position. #21* z # Cancel from answering position Dial, enter your own extension number and press. # 2 * Note: U.K., dial Press. Dialog 4420 IP Basic...

  • Page 32: External Follow-Me

    Note: The Follow-me key is only used as a Follow-me indicator. Nothing happens when the key is pressed. *22# z Order Dial and enter the digit or digits to get an external line. Enter the external number and press. Press. #22# Cancel Dial. Press. Dialog 4420 IP Basic...

  • Page 33: Call Forwarding

    Contact your system administrator for more information. When out of the office, the feature Direct Inward System Access (DISA) can be used, if available in your system. How to use DISA is described in this section. Dialog 4420 IP Basic...
  • Page 34 If Voice Mail is included in the activated profile, always update your greeting with Absence Information. #10# To cancel from your office phone Dial. Press. Dialog 4420 IP Basic...
  • Page 35 Note: When another party is included in the activated profile, a colleague or an operator, etc., always remember to inform about your absence. If Voice Mail is included in the activated profile, always update your greeting with Absence Information. Dialog 4420 IP Basic...
  • Page 36 Note: If a profile handling application is connected to your system, you can edit profiles via your Intranet. See separate instructions for the application. Dialog 4420 IP Basic...
  • Page 37 If you add more numbers, there is a risk that the caller hangs up before a latter position is called. • Make sure you use as few answering positions as possible for each profile. Profile examples: — In office — At home — Traveling — Absent/not reachable Dialog 4420 IP Basic...
  • Page 38 5234 Voice Mail * Examples: Desk, Cordless, Mobile, External, Voice Mail, Operator, etc. Profile 2 At home Search Type of telephone or Ring time order Answering position* Telephone number (seconds) External 222222 Mobile 0706666666 Voice Mail Dialog 4420 IP Basic...

  • Page 39: Setting Form For Search Profiles

    Answering position* Telephone number (seconds) Profile 4 ......Search Type of telephone or Ring time order Answering position* Telephone number (seconds) Profile 5 ......Search Type of telephone or Ring time order Answering position* Telephone number (seconds) Dialog 4420 IP Basic...

  • Page 40: Absence Information (Optional)

    Press and enter the date (MMDD) or time (HHMM) of your return. Notes: If no return time or date is needed, this step can be skipped. The order in which the date is stated is system dependent. Press. Dialog 4420 IP Basic...
  • Page 41 Cancel for another extension Dial, enter the extension number and press. Note: If the special dial tone is received, the Authorization Code for the other extension is required. Add the code and press before pressing the Clear key. Press. Dialog 4420 IP Basic...

  • Page 42: Messages

    Answer Message Press. A call is initiated to the extension that requested Message Waiting. Note: After the call you have to cancel the message manually, see below. #31# Cancel MMW at your own extension Dial. Press. Dialog 4420 IP Basic...
  • Page 43 Õ Ô To print out messages Message Press. If you find that the notification of Message Waiting is intrusive or you #91#* want to shut off the notification: Dial. Acknowledgement tone. Dialog 4420 IP Basic...
  • Page 44 Voice Mail system you have. To activate and deactivate your mailbox For all incoming calls: See section “Internal Follow-me” on page 30. Use the number to the Voice Mail system as the “answering position number”. Dialog 4420 IP Basic...
  • Page 45 If you are asked to enter your security code (if the phone you are using has a mailbox of its own): Press. Dial the mailbox number. (Normally the office extension number of the person served). Enter the security code of the other person (if required). Dialog 4420 IP Basic...
  • Page 46 Recorded instructions ask you to press different digits in order to listen to caller's messages, record your own greetings, change your password or exit your mailbox, etc. The following diagram gives an overview of the mailbox system and the digits to be used. Dialog 4420 IP Basic...

  • Page 47: Group Features

    * 0 # Finland and Sweden, press Common Bell Group Calls are signalled on a common bell. Lift the handset. Press to answer. * 0 # Note: Finland and Sweden, press Dialog 4420 IP Basic...

  • Page 48: Group Hunting

    *21* z # To leave the group temporarily Dial, enter your own extension number and press. * 2 * Note: U.K., dial Press. #21# To re-enter the group Dial. # 2 # Note: U.K., dial Press. Dialog 4420 IP Basic...

  • Page 49: Other Useful Features

    Press the ongoing call Line key to put the call on hold. Dial, enter the Account Code and press. Dial tone. * 7 1 * Ö Ô Note: Finland and Norway, dial Code Line Press the flashing Line key for the call put on hold. Dialog 4420 IP Basic...

  • Page 50: General Deactivation

    Emergency mode, during which only preprogrammed extensions are permitted to make calls. If your extension is not assigned with this category and you try to make a call, you will not receive a dial tone. Dialog 4420 IP Basic...

  • Page 51: Night Service

    The monitored extension is busy (lamp is on). The monitored extension has performed common hold (lamp with slow flash). The Monitoring keys are programmed by your system administrator. To make calls on a Monitoring key, see section “Speed Dialing” on page 25. Dialog 4420 IP Basic...

  • Page 52: Malicious Call Tracing

    • If the request fails, the lamp (LED) associated to the key flashes rapidly, a text message is shown in the display and a reject tone is heard. Dialog 4420 IP Basic...

  • Page 53: Disa = Direct Inward System Access

    Dial the external number. With individual Authorization Code Call the DISA feature at your office. *75* Dial tone. Dial. Dial the Authorization Code and press. Dial your own extension number and press. Dial tone. Dial the external number. Dialog 4420 IP Basic...

  • Page 54: Settings

    É You can suppress the ring signal for an incoming call. Press to suppress the ring signal. The ring signal is switched off for the current call, and your phone is automatically set to Silent Ringing. Dialog 4420 IP Basic...

  • Page 55: Silent Ringing

    Press to switch off the ring signal. The Mute key lamp is switched on to indicate Silent Ringing. The ring signal will automatically be switched on the next time you lift the handset or press any key. Dialog 4420 IP Basic...

  • Page 56: Accessories

    Use the DCM (Designation Card Manager) to make and print your own card for the pull-out leaf. DCM is included on the Enterprise Telephone Toolbox CD or it can be downloaded from: http://www.aastra.com For more information, please contact your Aastra Certified Sales Partner. Dialog 4420 IP Basic...

  • Page 57: Web Server

    Web Server Web Server You can access your IP phone from a PC web browser to edit the function keys, change hearing level, change the ring signal tone character and change the web server password. Dialog 4420 IP Basic...

  • Page 58: To Access Your Ip Phone From A Pc

    Note: Use the same PIN as for logging on to the exchange. Log on Click. A menu is displayed in the left column, with the following options: Settings Click to show the sub-menus. Log off Click to log off from the web server. Dialog 4420 IP Basic...
  • Page 59 The key table is shown with the edited number or code. To delete a programmed key: (Number/Code) Click the underlined number or code for the key to be deleted. Delete Click to delete. Not programmed The key table is shown with text for that key. Dialog 4420 IP Basic...

  • Page 60: Web Server

    The sub-menus are shown. Hearing level Click. The current level is shown in bold characters. Change Click to change the level. A confirmation page is shown. Log off Click to exit, click any menu to continue. Dialog 4420 IP Basic...
  • Page 61 The current tone character is displayed. ( 0 — 9 ) Enter a new character. Save Click to save. The phone rings with the chosen character. Log off Click to exit, click any menu to continue. Dialog 4420 IP Basic...

  • Page 62: Installation

    When only one single wall terminal for the local network is available, a PC can be connected to “PC” so that it is connected to the network via the phone. Dialog 4420 IP Basic...

  • Page 63: Install Stands And Adapt Telephone

    Jameco, USA AC2410F1 (model number ADU240100) Change cables To remove a cable, use a screwdriver to unlock the stop. Install stands and adapt telephone Position high Position low Press to fasten stand Release to remove stand Dialog 4420 IP Basic...
  • Page 64 Use the Designation Card Manager to make and print your own designation cards. DCM is included on the Enterprise Telephone Toolbox CD or it can be downloaded from: http://www.aastra.com For more information, please contact your Aastra Certified Sales Partner. Dialog 4420 IP Basic...

  • Page 65: Installation

    Installation Install pull-out leaf (optional) Remove the protective film from the guiding rails. Attach the guiding rails to the bottom of the phone, observing the direction of the “cut” corner. Insert the pull-out leaf. Dialog 4420 IP Basic...

  • Page 66: Wall Mounting

    Use a screwdriver to remove the handset hook. Turn the hook upside down and insert. Use a screwdriver to remove the two plastic covers. Drill appropriate wall holes according to measurements given here. Wall screws Ø max 5mm. Dialog 4420 IP Basic...
  • Page 67 Do not expose your phone to direct sunlight for long periods. Keep the phone away from excessive heat and moisture. Cleaning Clean your phone only with a soft, water dampened cloth. Using soap or any other cleaning materials may discolor or damage the phone. Dialog 4420 IP Basic...

  • Page 68: Troubleshooting

    The Status lamp is The phone is not Contact your flashing slowly. registered or you system are not logged on. administrator for assistance. Dialog 4420 IP Basic...

  • Page 69: Glossary

    A collective name for Line 1, Line 2 and Inquiry lines. Line 1 and Line 2 forms your extension number and are available both for incoming and outgoing calls. Inquiry can only be used for outgoing calls. Dialog 4420 IP Basic...

  • Page 70: Index

    DISA = Direct Inward System Access 53 Internal Follow-me 30 Disposal of the product 6 Internal messages 42 During calls 26 Intrusion 24 Conference 28 Hold 27 Inquiry 27 Key Monitoring 51 Microphone on or off 26 Monitoring 26 Dialog 4420 IP Basic...
  • Page 71 Last External Number Redial 21 Monitoring 20 Warranty 5 Number Presentation Restriction 21 Web server 57 SOS calls (Emergency calls) 20 Welcome 4 When you receive a busy tone 22 When you receive a busy tone 22 Dialog 4420 IP Basic...
  • Page 72 Subject to alteration without prior notice. For questions regarding the product, please contact your Aastra © Aastra Telecom Sweden AB 2009. All rights reserved. Certified Sales Partner. EN/LZT 103 011 R4B Also visit us on http://www.aastra.com...

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