Bosch Conettix D6600 Installation And Operation Manual page 33

Conettix D6600/D6100i | Installation and Operation Guide | 15.0
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Table 12: Hardware Troubleshooting Guide (continued)
Problem Symptom
D6200 cannot D6200 network connection is
connect to the defective, missing, or has
receiver through a incorrect network cable.
network
connection.
D6200 cannot D6200 network connection is
connect to the defective, missing, or has
receiver through a incorrect network cable.
network
connection.
D6200 cannot D6200 network connection is
connect to the defective, missing, or has
D6600 through a incorrect network cable.
network
connection.
Bosch Security Systems, Inc. | 9/08| 4998122704-04
Solution
•
Ensure that the Ethernet connection light on the network
interface module for the PC running D6200 Software is on.
This indicates a good network connection.
•
Ensure that the Ethernet connection light on the D6680 for
the PC running D6200 Software is on. This indicates a good
network connection.
•
If using the D6600's COM4 to connect to the D6680, ensure
that Menu Item 6.1.4 COM4 Network Adapter in the D6600
is set to 1.
•
If using the D6600's COM1 to connect to the D6680, ensure
that Menu Item 6.2.5 COM1 Network Adapter in the D6600
is set to 1.
•
If using the D6100i's Ethernet connection, ensure that Menu
item 6.2.5 Network Adapter is set to 1.
•
If communicating within the same LAN, the IP address of the
PC running the D6200 software must be entered into the
receiver Menu Items 6.4.1 IP Address 1, 6.4.2 IP Address 2,
or 6.4.3 IP Address 3.
•
If communicating over a WAN, the external IP address of the
LAN with the PC running the D6200 software must be
entered into the receiver's Menu Items 6.4.1 IP Address 1,
6.4.2 IP Address 2, or 6.4.3 IP Address 3.
•
Ensure that Menu Item 6.4.5 Network Programming Enable
in the receiver is set to 1.
•
Ensure that the D6200 programming software is set up for
TCP/IP network connection (select Administration
Connection Settings).
— If communicating on the same LAN, ensure that
the IP address of the D6680 or D6100i is
entered correctly.
— If communicating over a WAN, ensure that the
external IP address of the LAN with the D6680
or D6100i is entered.
— Both port numbers match (valid ports are from
2001 to 9998).
•
If encryption is enabled on the D6200,
— it must also be enabled on the D6680 or D6100i.
— the 16-byte key must be the same in the D6680
or D6100i and the D6200 software.
•
If communicating over a WAN, the firewalls of the LANs
must be configured correctly.
For example, the D6680 resides on one LAN while the
D6200 software resides in another LAN. A WAN connects
them both but the firewalls at either LAN need to allow TCP
and UDP packets through.
•
Firewalls must allow your selected ports to pass through.
•
Contact your IT administrator.
Troubleshooting Guide
33