Troubleshooting Your Phone; Viewing Phone Administration Data - Cisco 3911 User Manual

Troubleshooting Your Phone

This section provides troubleshooting information for your Cisco Unified IP Phone. For more
information, see your system administrator.
Symptom
Speed dial not working You might need to add:
You cannot hear a dial
tone or complete a call
Tip
To see which call features are enabled on your phone, press
Preferences. Select a feature to view whether it is enabled (Yes) or disabled (No).

Viewing Phone Administration Data

Your system administrator might ask you to access administration data on your phone for
troubleshooting purposes.
If you are asked to...
Access network
configuration data
Access status data
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Explanation
• An outside line access code
• Area code
• Country code
You may want to check if your phone has time-of-day restrictions that
prevent you from using some features during certain hours of the day.
Then...
Press and choose Settings > Network Configuration. Select the
network configuration item that you want to view.
Press and choose Status. Select the status item that you want to
view.
and choose Settings > User
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