Packaging And Mailing - Cisco OptoStar II Installation Manual

Return for Repairing, Continued
4. Users can confirm receipt of the RMA number via e-mail or fax. The RMA will
list details such as RMA number, verified products to be returned and number
of returned products, mailing address and RMA clauses.
Note: Also, users can obtain and complete a RMA application form, and send it
to customer service representative via fax, or
e-mail:

Packaging and Mailing

Follow the steps below to package and return your product to Cisco.
Do you have the original packaging boxes and packaging materials?
• Yes: use the original packaging boxes and packaging materials to package your
product
• No: use sturdy corrugated cardboard box meeting transportation requirements to
package your product, and fill with packing materials.
Important: Users are responsible for safely mailing products to Cisco without any
damage. Products with damage caused during transportation and due to improper
packaging will be refused and returned to the user. In such case, the costs will be
borne by the user.
Note: Do not return any power cable, accessory cable, or other accessories. Your
customer service representative will provide specific instructions on how to order
and replace any power cable, accessory cable, or other accessories.
Please fill in the following information on the external surface of the shipping box:
• RMA number
• User name
• Full address of the user
• Telephone number of the user
• "Attention: Factory Service"
Important: RMA number must be clearly marked on all returned products,
packaging boxes, and accompanying documents. If the RMA number received by the
factory service department is illegible, the RMA handling procedures will be delayed.
The recipient for all returned products must be "Factory Services".
Returned products must be mailed to the address specified on the confirmation
email or fax sent by the customer service representative.
OL-29669-01
repaircentercn@external.cisco.com
Customer Support Information
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