Troubleshooting And Support - GE SymVeo SV-XP1 User Manual

52 SymVeo IP Camera
User Manual

Troubleshooting and support

Before calling for technical support, see if this troubleshooting
section can assist you in resolving your problems.
• There's no picture on the monitor.
Lens cap may still be in place. If so, remove the lens cap.
No power to the camera. Check that the power LED at
the camera is lit. If the LED is not lit, check the camera
power supply.
Monitor is not functioning properly. Connect a test
monitor to the VIDEO OUT connection to check for a
local video signal.
• Picture quality is poor.
The camera lens may be dirty. If so, clean the lens.
The monitor may not be set up properly. Ensure that the
monitor settings are correct and that termination at the
monitor is correct. Confirm that the cable between the
camera and the monitor is working properly.
The camera may not be focused properly. Refer to the
instructions that came with the lens you purchased.
The camera may not be set up properly for the lens type:
•
•
For C-mount lenses, attach the C-mount adapter
between the lens and the camera.
For C-mount lenses, remove the C-mount adapter.