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AutoTech Service
Dell's automated support service—AutoTech—provides recorded answers to the questions most frequently asked by Dell
customers about their portable and desktop computers.
When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions. For the
telephone number to call for your region, see
Product Information
If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell
website at www.dell.com. For the telephone number to call for your region or to speak to a sales specialist, see
Contacting
Dell.
Before You Call
NOTE:
Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone
system direct your call more efficiently. You may also be asked for your Service Tag.
Remember to fill out the Diagnostics Checklist. If possible, turn on your printer before you call Dell for assistance and call
from a telephone at or near the printer. You may be asked to relay detailed information during operations, or try other
troubleshooting steps possible only at the printer itself. Ensure that the printer documentation is available.
CAUTION:
Before working inside your printer, follow the safety instructions in your Product Information
Guide.
Diagnostics Checklist
Name:
Date:
Address:
Phone number:
Service Tag:
Express Service Code:
Return Material Authorization Number (if provided by Dell support technician):
Operating system and version:
Is your printer connected to a network? Yes No
Network, version, and network adapter:
Error message:
Description of problem and troubleshooting procedures you performed:
Contacting Dell
NOTE:
If you do not have an active Internet connection, you can find contact information on your purchase invoice,
packing slip, bill, or Dell product catalog.
Dell provides several online and telephone-based support and service options. Availability varies by country and product,
and some services may not be available in your area. To contact Dell for sales, technical support, or customer service
issues:
1. Visit support.dell.com.
2. Verify your country or region in the Choose A Country/Region drop-down menu at the bottom of the page.
Contacting
Dell.
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