Page 1 Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, Dell Picture Studio, and Dell Ink Management System are trademarks of Dell Inc.; Microsoft and Windows are registered trademarks of Microsoft Corporation.
Page 2: Finding Information
Drivers and Utilities CD My User's Guide If you purchased your Dell computer and printer at the same time, documentation and drivers for your printer are already installed on your computer. You can use the CD to uninstall/reinstall drivers or access your documentation.
Page 3 Code. Latest drivers for my Dell Support Website printer Answers to technical The Dell Support website provides several online tools, including: service and support questions Solutions - Troubleshooting hints and tips, articles from technicians, Documentation for my and online courses...
Page 4: About Your Printer
Loading Paper You can use the Dell Photo AIO Printer 964 to do a variety of things. A few important things to note: If your printer is connected to a computer, you can use either the printer operator panel or the printer software to produce quality documents quickly.
Page 5 Number: Part: Description: Automatic Scan, copy, or fax multiple page documents and/or legal sized documents. Document Feeder (ADF) Printer unit Unit you lift to gain access to the ink cartridges. Operator panel Panel on the printer you use to control copying, scanning, faxing, and printing.
Page 6 10 Supplies Reorder To order ink cartridges or paper, visit www.dell.com/supplies . Label 11 Express Service Identify your printer when you use support.dell.com or contact technical Code support. Enter the Express Service Code to direct your call when contacting technical support.
Page 7: Setting Up Your Printer
Troubleshooting . NOTE: The Dell Photo AIO Printer 964 is an analog device that only works when directly connected to a wall jack. Other devices such as a telephone or answering machine can be attached to the PHONE jack connector ( - right side connector) to pass through the printer as described in the setup steps.
Page 8: Updating Settings
Menu item: Settings: Language Use the left and right Arrow buttons to scroll through the language options. When your language is highlighted, press Select Country Use the left and right Arrow buttons to scroll through the country options. When your country is highlighted, press Select Set Date and Press Select to enter the Set Date and Time menu.
Page 9: Operator Panel Menus
Number Part: Purpose: LCD (Liquid To show options available to you. Crystal Display) Back To move back a menu level while navigating through the available menus on the display. Left arrow Decrease a number on the display. Scroll through a list on the display. Up arrow Scroll through the available options on the menu.
Page 10: Copy Mode
Main Menu From this menu, you can navigate to the Copy , Photo , Fax , Scan , Setup , or Maintenance modes available on your printer. You can also view photos, send a fax, or perform quick copy or quick scan directly from the main menu. Copy Mode To change Copy Mode settings: From the main menu, use the up and down Arrow buttons...
Page 11: Photo Mode
Settings see Copy Default Settings Menu . *Factory default setting Photo Mode Most digital cameras use a memory card to store photos. The Dell Photo AIO Printer 964 supports the following digital media: CompactFlash Type I and II Memory Stick...
Page 12 Press Select Photo Mode Main Menu Menu item Settings View Slide Press Select to enter the Slideshow menu where you can specify the speed of the Show slideshow of the photos on the photo card. Highlight the speed you want, and press Select to start the slideshow.
Page 13 Photo Edit Mode Menu You can access the Photo Edit Mode menu by selecting Edit Photo from the Photo More Options menu. Menu item Settings Brightness Use the left and right Arrow buttons to specify a darkness setting (middle setting is default) Rotate Clockwise*...
Page 14: Fax Mode
Borderless (1 per page) One Photo Centered 1 per page 2 per page 3 per page 4 per page 6 per page 8per page 16 per page Quality Draft Normal* Photo Paper Type Auto Detect* Plain Coated Photo Transparency *Factory default setting DPOF Printing Menu The DPOF Printing menu is accessed by selecting Print Camera Selections from the Photo Mode main menu.
Page 15: Phonebook Menu
Contact your Internet Service Provider for more details. If you are using the Dell Printer Fax tools to send a fax from within an application, the printer must be connected to a computer with a USB cable.
Page 16 Menu item Action Name Search Press Select to enter the Phonebook Name Search menu. For more information, see Phonebook Name Search Menu . Phone Number Press Select to enter the Phonebook Number Search menu. For more Search information, see Phonebook Number Search Menu . Add Entry Press Select to enter the Phonebook Add Entry menu.
Page 17 Menu item Action Name Use the keypad to edit the name for the contact. Fax number Use the keypad to edit the fax number for the contact. Speed Dial The speed dial number assigned to this contact is displayed. Number NOTE: The speed dial number is automatically assigned.
Page 18 Menu item Action Name Use the keypad to edit the name for the contact. Fax number Use the keypad to edit the fax number for the contact. Speed Dial The speed dial number assigned to this contact is displayed. Number NOTE: The speed dial number is automatically assigned.
Page 19: Fax Setup Menu
Edit Fax Settings Menu You can access the Edit Fax Settings menu by selecting Edit Fax Settings from the Fax Options menu. Menu item Settings Quality Standard* Fine Superfine Ultrafine Lighter/Darker Use the left and right Arrow buttons to specify a darkness setting (middle setting is default).
Page 20 Menu item Action View History on Screen Press Select to display the fax history on the screen. Print Sent History Press Select to print a history of sent faxes. Print Received History Press Select to print a history of received faxes. View Pending Faxes Press Select to display information about pending faxes on the screen.
Page 21 Press Select to display the Pickup Code menu. To change the code, use the keypad to specify a new code, and press Select NOTE: The default code is DELL# (3355#) . Error Correction *Factory default settings Fax Printing Menu You can access the Fax Printing menu by selecting Fax Printing from the Fax Setup menu.
Page 22 You can access the Dialing and Sending menu by selecting Dialing and Sending from the Fax Setup menu. Menu item Settings Your Fax Press Select to go to the Your Fax Number screen. Use the keypad to specify the Number fax number for the printer.
Page 23 Auto Fax On* - the fax is automatically converted to be compatible with the receiving fax Conversion machine regardless of the send settings. Off - an unsupported fax error is given if there is a mismatch between send settings and those on the receiving fax machine. *Factory default settings Fax Blocking Menu You can access the Fax Blocking menu by selecting Fax Blocking from the Fax Setup menu.
Page 24: Scan Mode
Menu item Action Search Criteria Use the keypad to enter a number. The list automatically scrolls to the appropriate place Window in the phonebook. Blocked Fax List The number assigned to the fax number being blocked is displayed. The number assigned Number to the blocked fax list depends on the number of fax numbers you have blocked.
Page 25: Scan Options Menu
Press Select If your computer is connected to a network, select a host from the Host Selection screen and enter a four-digit PIN number, if necessary, for the selected host. Press Select Scan Options Menu Menu item Settings Scan To Email Software File...
Page 26: Set Date And Time Menu
Menu item Action Change Printer Press Select to enter the Change Printer Default Settings menu. For more Default Settings information, see Printer Default Settings Menu . Change Copy Default Press Select to enter the Change Copy Default Settings menu. For more Settings information, see Copy Default Settings Menu .
Page 27 *Factory default settings Set Date and Time Menu You can access the Set Date and Time menu by selecting Set Date and Time from the Printer Default Settings menu or by selecting Select Date and Time from the initial setup menu. Menu item Action Current Time...
Page 28 Photo Default Settings Menu You can access the Photo Default Settings menu by selecting Change Photo Default Settings from the Setup menu or by selecting Change Default Settings from the Photo Mode main menu. Menu item Settings Paper Size Hagaki 10x15cm 13x18cm 8.5x11*...
Page 29: Maintenance Mode Menu
Fax Default Settings Menu You can access the Fax Default Settings menu by selecting Change Fax Default Settings from the Setup menu or by selecting Fax Setup from the Fax Options menu. For more information, see Fax Setup Menu . Scan Default Settings Menu You can access the Scan Default Settings menu by selecting Change Scan Default Settings from the Setup menu or by selecting Change Default Settings from the Scan Mode menu.
Page 30: Pictbridge Mode
Menu item Action View Ink Levels Press Select to display the current ink level for each cartridge on the screen. Clean Cartridges Press Select to clean the ink cartridges. Align Cartridges Press Select to align the ink cartridges. Change Print Cartridges Press Select to view steps detailing how to change print cartridges.
Page 31: Understanding The Automatic Paper Type Sensor
60x80mm 10x15cm 13x18cm 3.5x5 8x10 8.5x11 Layout Automatic* Borderless (one per page) One Photo Centered 1 per page 2 per page 3 per page 4 per page 6 per page 8per page 16 per page Print Quality Draft Normal* Photo Paper Type Auto Detect* Plain...
Page 32 To turn off the automatic paper type sensor for all print jobs: In Windows XP, click Start Control Panel Printers and Other Hardware Printers and Faxes. In Windows 2000, click Start Settings Printers. Right-click the Dell Photo AIO Printer 964 icon. Click Printing Preferences .
Page 33: Loading Paper
Click the Print Setup tab. Select the paper type from the Media Type drop-down menu. Click OK . Loading Paper Load Plain Paper Into the Paper Support Lift the paper exit tray, and extend the paper support. Insert paper into the paper input tray. Squeeze and slide the paper guides to rest against the left and right edges and bottom of the paper.
Page 34 Lower the paper exit tray. Extend the paper exit tray stop to catch paper as it exits the printer. NOTE: The paper exit tray can hold up to 50 sheets of paper. For information on print media guidelines, see Print Media Guidelines for the Paper Support .
Page 35: Load An Original Document Into The Adf
Load an Original Document Into the ADF You can load up to 50 sheets of your original document (text side up) into the ADF for scanning, copying, and faxing. The ADF is recommended for loading multiple-page documents. For more information, see Paper Guidelines for the ADF .
Page 37: Printing A Document
Printing Printing a Document Printing Photos Printing Borderless Photos Printing Photos From a PictBridge-Enabled Camera Printing Photos From a Memory Card Printing Collated Copies of Your Document Printing Last Page First Printing More Than One Page on a Sheet of Paper Printing an Image as a Multi-page Poster Printing a Banner Printing a Document...
Page 38: Printing Borderless Photos
Make sure you have a color cartridge and a photo cartridge (sold separately) installed. For more information, see Replacing Ink Cartridges. With your document open, click File Print. To customize your print settings, click Preferences, Properties, Options, or Setup (depending on the program or operating system).
Page 39: Printing Photos From A Pictbridge-Enabled Camera
NOTE: In some programs, it may also be necessary to select a borderless paper size. NOTE: Borderless printing is only performed if you are using photo/glossy paper. The printout on non- photo paper contains a 2mm margin on all sides. Printing Photos From a PictBridge-Enabled Camera Your printer supports PictBridge-enabled cameras.
Page 40 Most digital cameras use a memory card to store photos. The Dell Photo AIO Printer 964 supports the following digital media: CompactFlash Type I and II Memory Stick Memory Stick PRO Memory Stick Duo Microdrive SmartMedia Secure Digital MultiMediaCard xD-Picture Card Memory cards should be inserted with the label facing up.
Page 41: Viewing Or Printing Photos
NOTE: The printer supports FAT32 data format. Files stored in NTFS should be converted to FAT32 data format. Viewing or Printing Photos Insert a memory card or USB key. The printer automatically switches to Photo Mode. Press Select to access the Photo Mode menu. From the Photo Mode menu, use the up or down Arrow buttons to scroll to Browse and Print Photos, and then press Select...
Page 42: Printing All Photos On Media Card Or Usb Key
and then press Select The Slideshow menu opens. Specify the speed of the slide show, and press Select The printer displays each photo on the media card or digital camera. Printing All Photos on Media Card or USB Key You can also print all photos on a media card without having to toggle through them. Insert a memory card or USB key.
Page 43: Printing More Than One Page On A Sheet Of Paper
On the Print Setup tab, specify the number of copies to print. NOTE: You must specify more than one copy in order for the Collate Copies check box to become active. Select the Collate Copies check box. Click OK or Print. Printing Last Page First Make sure you have paper loaded in the paper support.
Page 44: Printing A Banner
Printing an Image as a Multi-page Poster Make sure you have paper loaded in the paper support. For help, see Load Plain Paper Into the Paper Support. With your image open, click File Print. Click Properties, Options, Setup, or Preferences (depending on the program or operating system). The Printing Preferences dialog box opens.
Page 46: Copying Documents Using The Operator Panel
Copying Copying Documents Using the Operator Panel Copying Documents Using Your Computer Copying Photos Using the Operator Panel Copying Photos Using Your Computer Collating Copies Using the Operator Panel Changing Copy Settings To make copies, you can use the printer operator panel or your computer. Copying Documents Using the Operator Panel Turn on your printer.
Page 47: Copying Photos Using The Operator Panel
Close the top cover. Click Start Programs or All Programs Dell Printers Dell Photo AIO Printer 964 Dell All-In-One Center. The Dell All-In-One Center opens. Select a copy quantity (1–99) and color setting. Click See More Copy Settings to: Choose a copy quality.
Page 48: Collating Copies Using The Operator Panel
Document on the Scanner Glass. Click Start Programs or All Programs Dell Printers Dell Photo AIO Printer 964 Dell All-In-One Center. The Dell All-In-One Center opens. Click Preview Now. Adjust the dotted lines to fit around the portion of the image you want to print.
Page 49 Click See More Copy Settings to: Choose a copy quality. Select the blank paper size. Select the original document size. Lighten or darken your document. Reduce or enlarge your document. Click the Advanced button to change options such as paper size and quality. To make any changes, click the following tabs.
Page 50: Using The Printer Software
Load an Original Document Into the ADF Placing Your Original Document on the Scanner Glass. Click Start Programs or All Programs Dell Printers Dell Photo AIO Printer 964 Dell All-In-One Center. The Dell All-In-One Center opens. Click Preview Now to see your scanned image.
Page 51: Scanning Photos
The Dell All-In-One Center opens. NOTE: You can also open the Dell All-In-One Center from the operator panel on your printer. When your printer is in Scan mode, press the Start button . The Dell All-In-One Center opens on your computer.
Page 52: Scanning To Your Computer Over A Network
Make sure your computer is attached to the network. NOTE: Dell printers can only be attached to a network using a Dell Network Adapter (sold separately). Make sure your computer and printer are on. Load your original document. For help, see...
Page 53: Editing Scanned Text Using Optical Character Recognition (Ocr)
The Dell All-In-One Center opens. NOTE: You can also open the Dell All-In-One Center from the operator panel on your printer. When your printer is in Scan mode, press the Start button . The Dell All-In-One Center opens on your computer.
Page 54: Editing Scanned Images
NOTE: You can also open the Dell All-In-One Center from the operator panel on your printer. When your printer is in Scan mode, press the Start button . The Dell All-In-One Center opens on your computer. From the Send scanned images to: drop-down menu, select a word-processing or text-editing program.
Page 55: Saving An Image On Your Computer
The Dell All-In-One Center opens. NOTE: You can also open the Dell All-In-One Center from the operator panel on your printer. When your printer is in Scan mode, press the Start button . The Dell All-In-One Center opens on your computer.
Page 56: Enlarging Or Reducing Images Or Documents
The Dell All-In-One Center opens. NOTE: You can also open the Dell All-In-One Center from the operator panel on your printer. When your printer is in Scan mode, press the Start button . The Dell All-In-One Center opens on your computer.
Page 57: Setting Up The Printer With Equipment
Faxing Setting Up the Printer With Equipment Faxing Using the Printer Operator Panel Sending a Fax From the Computer Speed Dial Manually Dialing a Fax While Listening to a Telephone Line (On Hook Dial) Send a Delayed Fax Blocking Faxes Changing the Pickup Code Using Auto Fax Convert You do not need to connect your printer to a computer in order to fax.
Page 58: Connecting Directly To A Telephone Wall Jack
USB cable (sold separately) NOTE: The phone cord (provided) must be plugged into the correct connector. Connecting directly to a telephone wall jack Connect a phone cord from the FAX connector ( - left side connector) on the printer to the telephone wall jack.
Page 59: Connecting To An Answering Machine
Remove the protective plug from the PHONE jack connector ( - right side connector) on the back of the printer. Connect a phone cord from the telephone to the PHONE jack connector ( - right side connector) on the printer. NOTE: If the phone communication is serial in your country (such as Germany, Sweden, Denmark, Austria, Belgium, Italy, France, and Switzerland), you must remove the blue plug from the right...
Page 60: What If I Have A Digital Subscriber Line (Dsl)
What if I Have a Digital Subscriber Line (DSL)? DSL delivers digital data to a computer through a telephone line. Your Dell Photo AIO Printer 964 is designed to work with analog data. If you are faxing over a telephone line connected to a DSL modem, install a DSL filter to avoid interference with the analog fax modem signal.
Page 61: Faxing Using The Printer Operator Panel
Faxing Using the Printer Operator Panel Send a Fax Make sure your printer is on and an active telephone line is connected to the FAX connector ( - left side connector) on the printer. Load your document on the scanner glass or into the ADF. For help, see Placing Your Original Document on the Scanner Glass Load an Original Document Into the...
Page 62: Receive A Fax Automatically
Use the keypad to enter the fax number. The numbers display in the Fax Number Window. Press the down Arrow button to go to the next fax number field. Use the keypad to enter the fax number. Repeat this process until you have entered all numbers to which the fax needs to be sent. NOTE: You can also use the Phonebook or Redial History options to select phone numbers.
Page 63: Receive A Fax Manually
When the printer rings, pick up the telephone, and listen for the fax calling tone. Press DELL# (3355#) on the printer operator panel. NOTE: DELL# is the default answer code. However, you can change this to any four-digit code. For more information about changing this code, see Changing the Pickup Code.
Page 64: Sending A Fax From The Computer
What if I Have a Digital Subscriber Line (DSL)? DSL delivers digital data to a computer through a telephone line. Your Dell Photo AIO Printer 964 is designed to work with analog data. If you are faxing over a telephone line connected to a DSL modem, install a DSL filter to avoid interference with the analog fax modem signal.
Page 65: Faxing Through The Printer Modem
Follow the instructions on the computer screen to send your fax. Send Fax Using Dell Printer Fax Tools Using the Dell Printer Fax Tools allows you the flexibility of faxing any document you are capable of printing. Open the document you want to fax.
Page 66: Printer Setup Utility Tabs
Programs or All Programs Dell Printers Dell Photo AIO Printer 964 Dell All-In-One Center. From the Dell All-In-One Center, click the Maintain/Troubleshoot tab, and then click Display the Printer Setup Utility. Printer Setup Utility Tabs On this tab: You can: Send Enter your name and fax number.
Page 67 Use the Dell All-In-One Center to first scan a document to a file, and then use Fax Console or Fax Service Management to print the file to fax. Install Fax Console (Windows XP Only) Click Start Control Panel. Click Add or Remove Programs.
Page 68 Follow the instructions on the computer screen to send your fax. Send a Hardcopy Document Fax Using the Dell All-In-One Center Make sure the printer is on and that the printer is connected to the computer with a USB cable.
Page 69 Click File Print. In the printer list, select Fax. Click Print. Follow the instructions on the computer screen to send your fax. Receive a Fax Using Fax Console or Fax Service Management Make sure that an active telephone line is connected to the LINE connector ( ) on the computer modem.
Page 70: Speed Dial
Click the folder of your choice. Click the fax in the right pane for which you want to view the status, and then click Preferences or Properties. Click the General tab, and view the Status line. Click Close when you are finished. Speed Dial To make sending faxes easier, you can enter up to 99 speed dial numbers.
Page 71: Create A Speed Dial List From The Computer
Create a Speed Dial List From the Computer Click Start Programs or All Programs Dell Printers Dell Photo AIO Printer Printer Setup Utility. Click the Speed Dial tab. Follow the instructions on the Speed Dial tab to add a new number to your speed dial list.
Page 72: Use A Speed Or Group Dial List
NOTE: To delete a character, press the left Arrow button Use the down Arrow button to scroll down to Fax Number. Using the keypad, specify the first fax number. Press Select The Fax Number field is cleared. Using the keypad, specify the next fax number for the group. Press Select Repeat until all the fax numbers (up to 30) are specified for the group.
Page 73: Send A Delayed Fax
Press Select to make the printer go off hook. Enter the number to which you want to send a fax. Press Start when you are ready to send a fax. Send a Delayed Fax From the main menu, use the up and down Arrow buttons to scroll to Fax, and press Select Use the up and down Arrow buttons to scroll to Delay Sending Fax.
Page 74: Turning Fax Blocking On
The Fax Setup menu opens. Use the up and down Arrow buttons to scroll to Fax Blocking, and press Select The Fax Blocking menu opens. Use the up and down Arrow buttons to scroll to Blocked Fax Add Entry, and press Select The Blocked Fax Add Entry screen opens.
Page 75: Blocking Faxes Without Caller Id
The Fax Blocking menu opens. Use the left and right Arrow buttons to choose On from Blocked List. If the printer detects a fax from one of the numbers on the Blocked Fax List, the transmission is disconnected. Press Select Blocking Faxes Without Caller ID From the main menu, use the up and down Arrow buttons to scroll to Fax, and press Select...
Page 76: Using Auto Fax Convert
The keycode is saved. The next time you want to answer a fax manually, use the keypad to enter the new code. Using Auto Fax Convert If you are faxing a high-resolution document to a fax machine that prints at a lower resolution, the Dell Photo AIO Printer 964 can automatically adjust the fax you send. NOTE: If you turn off Auto Fax Convert and you attempt to send a fax that is not compatible with the receiving fax machine, the fax is not sent and an "Unsupported Mode"...
Page 77: Understanding The Software
Removing and Reinstalling Software The printer software includes: Dell All-In-One Center - Allows you to perform various scan, copy, fax, and print operations with newly scanned and previously saved documents and images. Printing Preferences - Allows you to adjust printer settings.
Page 78 Programs or All Programs Dell Printers Dell Photo AIO Printer 964 Dell All-In- One Center. The Dell All-In-One Center includes four main sections: Scan or Fax, Copy, Productivity Tools, and Preview. In this section: You can: Scan or Fax Select the program where you want to send the scanned image.
Page 79: Using Printing Preferences
For more information about the Dell All-In-One Center, click Help in the Dell All-In-One Center. Using Printing Preferences Printing Preferences allows you to change the various printer settings. You can change your printer settings in Printing Preferences depending on the type of project you want to create.
Page 80: Printing Preferences Tabs
Print a Test Page Network Support Using Dell Picture Studio In Dell Picture Studio, you can explore digital photography and learn how to organize, create, or print photos. There are two components to the Dell Picture Studio: Paint Shop Photo Album 5...
Page 81: Using The Memory Card Manager
Use the up or down Arrow buttons to scroll to Save Photos to Computer, and then press Select You can also launch MCM from your computer by clicking Start Programs or All Programs Dell Printers Dell Photo AIO Printer 964 Activate Memory Card Manager.
Page 82: Dell Ink Management System
Printing Photos From a Memory Card. Dell Ink Management System Each time you print a job, a printing progress screen appears, which shows the progress of the print job as well as the amount of ink remaining and the approximate number of pages remaining in the cartridge. The page counter is hidden during the first 50 pages of cartridge use, until printing habits are learned and a more accurate count can be given.
Page 83 Click Start Programs or All Programs Dell Printers Dell Photo AIO Printer 964 Uninstall Dell Photo AIO Printer 964. Follow the instructions on the computer screen to remove the printer software. Restart your computer before installing the software again.
Page 84: Ink Cartridge Maintenance
To order by phone, see "Ordering Ink Cartridges and Supplies" in your Owner's Manual. Dell recommends Dell ink cartridges for your printer. Dell does not provide warranty coverage for problems caused by using accessories, parts, or components not supplied by Dell.
Page 85 Remove the old ink cartridges. Store the cartridges in an air-tight container (one is included with each photo cartridge you purchase), or dispose of them. If you are installing new ink cartridges, remove the sticker and transparent tape from the back and bottom of each ink cartridge.
Page 86 Insert the new ink cartridges. Make sure the black or photo ink cartridge is secure in the left ink cartridge carrier, and the color ink cartridge is secure in the right ink cartridge carrier. Snap each lid closed.
Page 87: Aligning Ink Cartridges
Close the printer unit. An alignment page automatically prints. Aligning Ink Cartridges Your printer automatically aligns the ink cartridges when they are installed or replaced. To verify your ink cartridges are aligned, you can print an alignment page. After you close the printer unit, press Select The alignment page begins printing.
Page 88: Cleaning The Ink Cartridge Nozzles
Printers and Other Hardware Printers and Faxes. In Windows 2000, click Start Settings Printers. Right-click the Dell Photo AIO Printer 964 icon. Click Printing Preferences. The Printing Preferences dialog box opens. Click the Maintenance tab. Click Align Print Cartridges. Click Print.
Page 89 The Printing Preferences dialog box opens. Click the Maintenance tab. Click Clean Print Cartridges. If the print quality has not improved, click Print Again. Print your document again to verify the improved print quality. If you are still not satisfied with the print quality, wipe the ink cartridge nozzles, and then print your document again.
Page 90: Troubleshooting
Setup Problems Computer Problems Verify that your printer is compatible with your computer. The Dell Photo AIO Printer 964 supports Windows 2000, Windows XP, and Windows XP Professional x64 Edition. Verify your computer meets the minimum system requirements for your operating system.
Page 91: Printer Problems
Programs or All Programs Dell Printers Dell Photo AIO Printer 964. If the Dell Photo AIO Printer 964 does not appear in the list of programs, the printer software is not installed. Install the printer software. For more information, see...
Page 92: General Problems
Print jobs may be stuck in the print queue if you have multiple instances of your Dell printer installed on your computer. To check for multiple entries of the printer: In Windows XP, click Start Control Panel Printers and Other Hardware Printers and Faxes.
Page 93 Make sure the printer detects the dial tone. Paper Problems Make sure you loaded the paper correctly. For more information, see Loading Paper. Use only paper recommended for your printer. For more information, see Print Media Guidelines for the Paper Support.
Page 94 Pull firmly on the paper to remove it. Lower the paper exit tray. Press Select Resend your print job to print any missing pages. Near the paper exit tray Raise the printer unit. Pull firmly on the paper to remove it. Close the printer unit.
Page 95: Network Problems
Network Problems Scanning Programs Unavailable Through the Network After installing your Dell 964 All-in-One Printer and Dell Wireless Printer Adapter 3300 on your computer with Microsoft® Windows® XP Service Pack 2 installed, the Downloading Application List fails to work properly because the Windows firewall is not configured correctly.
Page 96: Error Messages And Lights
If you are using a wireless printer adapter, ensure you have the latest firmware updates. For the latest updates and information, visit support.dell.com. Error Messages and Lights The following error messages can be found on your computer screen or operator panel display.
Page 97: Improving Print Quality
NOTE: Dell Premium Photo Paper may not be available in all areas. Use paper that is a heavier weight, bright white, or coated. Use Dell Premium Photo Paper if you are printing photos. Select a higher print quality.
Page 98 Print your document again. If the print quality does not improve, try aligning or cleaning the ink cartridges. For more information on aligning, see Aligning Ink Cartridges. For more information on cleaning ink cartridges, see Cleaning the Ink Cartridge Nozzles. For additional solutions, go to support.dell.com.
Page 99: Printer Specifications
Printer Specifications Overview Environmental Specifications Power Consumption and Requirements Fax Mode Capabilities Print and Scan Mode Capabilities Operating System Support Memory Specifications and Requirements Print Media Guidelines Cables Overview Memory 32 MB SDRAM 4 MB FLASH 2 MB Fax Connectivity USB 2.0 high-speed Duty cycle (average) 5,000 pages per month...
Page 100 Print and Scan Mode Capabilities Your Dell Photo AIO Printer 964 can scan from 50 to 19,200 dpi. Although your printer has this capability, Dell recommends using the preset resolutions.
Page 101: Operating System Support
Operating System Support The Dell Photo AIO Printer 964 supports: Windows XP Professional x64 Windows XP Windows 2000 Memory Specifications and Requirements Your operating system must meet the minimum system requirements. Operating system Processor speed (Mhz) Hard (MB) disk Windows XP AMD Athlon 64, AMD Opteron, Intel Xeon with Intel EM64T 1.5 GB...
Page 102 NOTE: Load letterhead paper with the front of the letterhead face down and the top of the letterhead going into the printer first. 20 sheets of banner You remove any paper from the paper support before inserting banner paper paper. You place a stack of banner paper (20 sheets or less) in front of the printer, and feed in the first sheet.
Page 103 The paper guides rest against the right and left edges of the cards. The paper guide rests against the bottom edge of the paper. You select Normal or Photo print quality. 75 sheets of photo, The glossy or coated side of the paper faces down. coated, or glossy paper The paper is centered in the paper support.
Page 104: Paper Guidelines For The Adf
100 sheets of letterhead The front of the letterhead faces down. paper The top of the letterhead feeds into the printer first. The paper guides rest against the right and left edges of the paper. The paper guide rests against the bottom edge of the paper. Paper Guidelines for the ADF Load up to: Make sure:...
Page 105 Your Dell Photo AIO Printer 964 uses a Universal Serial Bus (USB) cable (sold separately).
Page 106: Regulatory Notices
Plug the device into a different outlet so that the device and the receiver are on different branch circuits. If necessary, consult a Dell Technical Support representative or an experienced radio/television technician for additional suggestions. Dell devices are designed, tested, and classified for their intended electromagnetic environment. These...
Page 107: Fcc Notices (U.s. Only)
EMC classification for the intended environment. For parallel printers, a cable is available from Dell. If you prefer, you can order a cable from Dell on the World Wide Web at accessories.us.dell.com/sna/category.asp? category_id=4117.
Page 108: Fcc Identification Information
FCC regulations: Model number: 964 Company name: Dell Inc. One Dell Way Round Rock, Texas 78682 USA 512-338-4400 Modem Regulatory Information This equipment complies with Part 68 of the FCC Rules. On the bottom of your product is a label that contains, among other information, the FCC registration number and ringer equivalence number (REN) for your equipment.
Page 109: Fax Branding
"IC Class A ICES-003" or "IC Class B ICES-003" will be located on one of these labels. Note that Industry Canada regulations provide that changes or modifications not expressly approved by Dell could void your authority to operate this equipment.
Page 110: Ce Notice (European Union)
Marking by the symbol indicates compliance of this Dell device to the EMC Directive 89/336/CEE and the Low Voltage Directive 73/23/CEE of the European Union. Such marking is indicative that this Dell device meets the following technical standards: EN 55022 "Information Technology Equipment...
Page 111: Ce Mark Notice
A "Declaration of Conformity" in accordance with the preceding directives and standards has been made and is on file at Dell Inc. Products Europe BV, Limerick, Ireland. CE Mark Notice This equipment complies with the essential requirements of the European Union Directive 1999/5/EC.
Page 112: Vcci Notice (Japan Only)
VCCI Notice (Japan Only) Most Dell devices are classified by the Voluntary Control Council for Interference (VCCI) as Class B information technology equipment (ITE). However, the inclusion of certain options can change the rating of some configurations to Class A. ITE, including devices, expansion cards, printers, input/output (I/O) devices, monitors, and so on, integrated into or connected to the device should match the electromagnetic environment classification (Class A or B) of the device.
Page 113: Vcci Class B Ite Regulatory Mark
environment, it may cause radio interference. Install and use the equipment according to the instruction manual. VCCI Class B ITE Regulatory Mark If the regulatory label includes the following marking, your device is a Class B product: MIC Notice (Republic of Korea Only) To determine which classification (Class A or B) applies to your device, examine the Republic of Korean Ministry of Information and Communications (MIC) registration labels located on your device.
Page 114: Class B Device
Class B Device As this equipment has obtained EMC registration for household use, it can be used in any area including residential area. MIC Class B Regulatory Label If the regulatory label includes the following marking, your device is a Class B product: Polish Center for Testing and Certification Notice The equipment should draw power from a socket with an attached protection circuit (a 3-prong socket).
Page 115: Bsmi Notice (Taiwan Only)
BSMI Notice (Taiwan Only) If you find a mark on the regulatory label on the bottom, side, or back panel of your device, the following section is applicable:...
Page 116: Nom Information (Mexico Only)
NOM Information (Mexico Only) The following information is provided on the device(s) described in this document in compliance with the requirements of the official Mexican standards (NOM):...
Page 117: Energy Star Compliance
1.07 A ENERGY STAR® Compliance Any Dell product bearing the ENERGY STAR® emblem on the product or on a start-up screen is certified to comply with Environmental Protection Agency (EPA) ENERGY STAR® requirements as configured when shipped by Dell. You can also help reduce electricity usage and its side effects by turning off your product when it is not in use for extended periods of time, particularly at night and on weekends.
Page 118 In the European Union, this label indicates that this product should not be disposed of with household waste. It should be deposited at an appropriate facility to enable recovery and recycling. For information on how to recycle this product responsibly in your country, please visit: www.euro.dell.com/recycling. ‫( توجيه الأجهزة الكهربائية والإلكترونية المستهلكة‬WEE ‫.
Page 119: Richtlijn Weee, Afdanken Van Elektrische En Elektronische Apparaten
Na União Européia, essa etiqueta indica que o produto não deve ser descartado junto com o lixo normal. Ele deve ser depositado em uma instalação apropriada para coleta e reciclagem. Para obter informações sobre como reciclar este produto de forma responsável em seu país, visite: www.euro.dell.com/recycling. Smernice o odpadních elektrických a elektronických zarízeních (WEEE)
Page 120 WEEE-direktiivi käytöstä poistettujen laitteiden hävittämisestä Euroopan unionissa tämä merkintä kertoo, että tuote tulee hävittää kotitalousjätteen mukana. Se tulee hävittää niin, että se voidaan noutaa ja siirtää kierrätykseen. Lisätietoja maakohtaisesta jätteenkäsittelyohjeista on sivustossa www.euro.dell.com/recycling. Directive sur les déchets d'équipements électriques et électroniques (DEEE)
Page 121: Richtlinie Für Abfall Von Elektrischen Und Elektronischen Geräten (Weee)
Vous devez le déposer dans un lieu destiné à la récupération et au recyclage de tels déchets. Pour de plus amples informations sur le recyclage de ce produit dans votre pays, vous pouvez consulter notre site à l'adresse suivante : www.euro.dell.com/recycling. Richtlinie für Abfall von elektrischen und elektronischen Geräten (WEEE)
Page 122 Waste Electrical and Electronic Equipment (WEEE) Directive ‫באיחוד האירופי, תווית זו מציינת שאין להשליך את המוצר לפח האשפה הביתי. יש להשליכו לפח בהתקן מתאים כדי לאפשר‬ ‫ מיחזור. למידע על מיחזור המוצר במדינה שלך, בקר באתר‬www.euro.dell.com/recycling. Direttiva WEEE (Waste from Electrical and Electronic Equipment)
Page 123 Il prodotto deve essere depositato in un impianto appropriato per consentirne il recupero e il riciclaggio. Per informazioni su come riciclare questo prodotto in modo responsabile nel paese di appartenenza, visitare il sito all'indirizzo: www.euro.dell.com/recycling. EE-direktivet (direktivet om elektrisk og elektronisk avfall) I EU indikerer dette merket at dette produktet ikke skal kastes sammen med vanlig restavfall.
Page 124 повторного использов ния. одробности об утилиз ции для повторного использов ния в конкретной стр не см.www.euro.dell.com/recycling. Directiva sobre el desecho de material eléctrico y electrónico (WEEE) En la Unión Europea, esta etiqueta indica que la eliminación de este producto no se puede hacer junto con el desecho doméstico.
Page 125 Avrupa Birliginde, bu etiket bu ürünün ev atiklari ile birlikte atilmamasi gerektigini belirtir. Kurtarilabilmesi ve geri dönüstürülebilmesi için uygun bir tesise birakilmalidir. Bu ürünün ülkenizde sorumlu bir sekilde nasil geri dönüstürülecegi ile ilgili bilgiler için, lütfen bu web adresini ziyaret edin: www.euro.dell.com/recycling.
Page 126: Dell Technical Support Policy
Operating System, application software and hardware drivers to the original default configuration as shipped from Dell, as well as the verification of appropriate functionality of the printer and all Dell-installed hardware. In addition to this technician assisted technical support, online technical support is available at Dell Support.
Page 127: Warranty And Return Policy
Warranty and Return Policy Dell Inc. ("Dell") manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry-standard practices. For information about the Dell warranty for your printer, refer to the Owner's Manual.
Page 128: Licensing Notice
The Dell modified GNU licensed software is free software; you can redistribute it and/or modify it under the terms of the licenses referenced above. These licenses do not provide you any rights to the Dell- or third- party-copyrighted software in this printer.

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