Software Tools And Solutions; Introduction To Software Problems - HP ProLiant DL140 - G2 Server User Manual

/usr/sbin/crash (accesses the crash dump image at /var/crash/$hostname)
o
/var/adm/messages
o
/etc/vfstab
o
/usr/sbin/prtconf
o

Software tools and solutions

Software problems
Firmware maintenance (on page 56)

Introduction to software problems

The best sources of information for software problems are the operating system and application software
documentation, which may also point to fault detection tools that report errors and preserve the system
configuration.
Another useful resource is HP Insight Diagnostics. Use this utility to gather critical system hardware and
software information and to help with problem diagnosis.
IMPORTANT:
apply to the server you are troubleshooting. Refer to the server documentation for information
on procedures, hardware options, software tools, and operating systems supported by the
server.
Refer to "Server software and configuration utilities
for more information.
Operating system updates
Use care when applying operating system updates (Service Packs, hotfixes, and patches). Before
updating the operating system, read the release notes for each update. If you do not require specific fixes
from the update, it is recommended that you do not apply the updates. Some updates overwrite files
specific to HP.
If you decide to apply an operating system update:
Perform a full system backup.
1.
Apply the operating system update, using the instructions provided.
2.
Install the current drivers.
3.
If you apply the update and have problems, refer to the Software and Drivers Download website
(http://h18007.www1.hp.com/support/files/server) to find files to correct the problems.
Operating system problems
Operating system locks up
Action: Scan for viruses with an updated virus scan utility.
("Introduction to software
This guide provides information for multiple servers. Some information may not
problems" on page 53)
("Software and configuration utilities" on page 16)"
Troubleshooting 53