Cisco Small Business SPA2102 Administration Manual page 57

Configuring Voice Services
Using a FAX Machine
STEP 4
STEP 5
STEP 6
STEP 7
STEP 8
Cisco Small Business ATA Administration Guide
Monitor the network and record the following statistics:
•
Jitter
•
Loss
•
Delay
If faxes fail consistently, capture a copy of the web interface settings by selecting
Save As > Web page, complete from the administration web server page. You
can send this configuration file to Technical Support.
Enable and capture the debug log. For instructions, refer to
"Troubleshooting.".
You may also capture data using a sniffer trace.
NOTE
Identify the type of fax machine connected to the ATA device.
Contact technical support:
•
If you are an end user of VoIP products, contact the reseller or Internet
telephony service provider (ITSP) that supplied the equipment.
•
If you are an authorized Cisco partner, contact Cisco technical support.
4
Appendix C,
57