Cisco WAE-674-K9 - Wide Area Application Engine 674 Hardware Installation Manual page 117

Chapter 6 Troubleshooting the System Hardware
Table 6-14 Memory Problems
Symptom
The amount of system
memory displayed is less than
the amount of physical
memory installed.
Table 6-15 Microprocessor Problems
Symptom
The device emits a continuous
tone during POST, indicating
that the microprocessor is not
working correctly.
OL-15012-02
Cause and Action
1. Verify the following items:
No error LEDs are lit on the operator information panel.
a.
The memory modules are seated properly.
b.
The correct type of memory has been installed.
c.
All banks of memory on the DIMMs are enabled. The device
d.
might have automatically disabled a DIMM bank when it
detected a problem, or a DIMM bank could have been
manually disabled.
Check the POST error log for error message 289:
2.
a. If the DIMM was disabled by a system management interrupt
(SMI), the DIMM needs to be replaced. Have the system
serviced.
If the DIMM was disabled by the user or by POST, follow
b.
these steps:
Start the configuration/setup utility program.
–
Enable the DIMM.
–
Save the configuration and restart the device.
–
Run the memory diagnostics.
3.
Check the DIMM.
4.
Check the system board.
5.
Cause and Action
Correct any errors that are indicated by the LEDs (see the
1.
"Diagnostic Panel LEDs" section on page
Check the microprocessor and the VRM.
2.
Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide
Symptoms and Solutions
6-17).
6-43