Linksys VGA2100 - One Analog Voice Gateway 3 Line Administration Manual
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Linksys VGA2100 - One Analog Voice Gateway 3 Line Administration Manual

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Customer Premises Equipment
Release 1.1
Administration Guide

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Summary of Contents for Linksys VGA2100 - One Analog Voice Gateway 3 Line

  • Page 1 Customer Premises Equipment Release 1.1 Administration Guide...

  • Page 2: Table Of Contents

    Linksys One Communications Solution Contents Chapter 1: Welcome to Linksys One - - - - - - - - - - - - - - - - - - -1 Welcome VARs! About this Guide... What is the Linksys One Communications Solution?
  • Page 3 Connecting Computers Directly to the Services Router Connecting Computers Via the Linksys One IP Phone Verifying the Computer Installation Adding a Linksys One Voice Gateway to the Network Installing a VGA2000 Voice Gateway Installing a VGA2100 Voice Gateway Installing a VGA2200 Voice Gateway...
  • Page 4 Pinging a Data Device Chapter 6: Using Your Phone - - - - - - - - - - - - - - - - - - - - 117 Getting to Know Your Phone Linksys One PHM1200 IP Phone...
  • Page 5 Linksys One Communications Solution Linksys One PHB1100 IP Phone Understanding Phone Buttons and Features Understanding the Phone Screen Understanding Your Phone Passwords Common Phone Features Basic Call Handling Advanced Call Handling Using Voice Mail How do I access voice mail?
  • Page 6 Appendix A: Customer Site Survey - - - - - - - - - - - - - - - - - - 181 Appendix B: Linksys One Contact Information - - - - - - - - - - - - 185...
  • Page 7 Linksys One Communications Solution...

  • Page 8: Chapter 1: Welcome To Linksys One

    Linksys One training and are familiar with all system software configuration and hardware installation procedures. The following topics are included: • Chapter 1 "Welcome to Linksys One" provides an overview of this guide and a description of the Linksys One products and features.
  • Page 9 • Chapter 4 "Installation" provides instructions for how to install the Linksys One hardware components. • Chapter 5 "Administering the Phone System" describes how to use the Linksys One Administration Editor to customize site-wide, voice, and data settings. This section explains how to configure call routing settings, too.

  • Page 10: What Is The Linksys One Communications Solution

    Linksys One Communications Solution What is the Linksys One Communications Solution? The Linksys One Communications Solution is a low-cost, distributed, (SIP) based system with full Key System features serving the small business (5-50 users) segment. Based on the Internet model which enables rapid development of features and applications, the Linksys One solution can be deployed in a standalone fashion or in a managed solution.

  • Page 11: Integrated Office Applications

    • A web-based management portal that enables remote maintenance and monitoring of customer site equipment • An 800 number for technical assistance to Linksys’ Business Assistance Center. What is Linksys One Customer Premises Equipment? The Linksys One customer premises equipment (CPE) consists of the following components: •...

  • Page 12: Linksys One Svr3000 16-Port Services Router

    Linksys One Communications Solution Linksys One SVR3000 16-Port Services Router The Linksys One SVR3000 Services Router is the central component of the Linkys One CPE solution and is therefore required for your Linksys One network. It features onboard software that integrates security, reliability and quality of service to support business quality Linksys One communications services.
  • Page 13 • The SVR3000 also includes a USB 2.0 port for local storage (flash memory key). WAN ports perform load-balancing with fail-over capability, allowing high-priority traffic such as Linksys One SVR3000 Services Router (front and rear panel) voice, to be routed out a specified broadband connection while low-priority traffic is routed out the other broadband connection.

  • Page 14: Led Behavior

    Be sure to use only the USB memory key included in the box with the SVR3000 as it meets the high-quality specifications required for use with the Linksys One phone system. IMPORTANT: The USB flash memory key...

  • Page 15: Linksys One Ip Phones

    Emergency services calls from the site can be routed to the public telephone network via the FXO port on the local Linksys One Voice Gateway. If there is a power loss that affects the Linksys One network equipment, the relay switch in the Voice Gateways automatically draws power from the local FXO loop.

  • Page 16: Linksys One Phm1200 Ip Phone

    Linksys One Communications Solution Linksys One PHM1200 IP Phone The Linksys One PHM1200 IP telephone is the workhorse wired desk phone for today's business user. Primary features include: • High-resolution (320 X 240) color, backlit display • 24 programmable buttons with integrated status indication •...

  • Page 17: Phone Hardware Features

    Allows a phone and a PC to be connected to the same Ethernet port on the SVR3000. With one SVR3000, 16 10/100 Ethernet switch Linksys One IP phones and 16 PCs may be connected to the SVR3000 and operate simultaneously. Although the phones are powered over Ethernet (POE), you can...

  • Page 18: Integrated Voice Features A To Z

    An integrated voice mail application provides cost-effective, high-quality voice messaging each phone as well as a system mailbox service with both local and remote access to stored messages. The Linksys One phones also which can be shared with multiple phones.
  • Page 19 Distributed AA / Auto Attendant provides: Customized greetings and prompts; dial by After Hours Service Each Linksys One system includes a built-in Auto extension; dial by name; “0” out to operator; configurable days and hours Attendant application that helps callers to quickly...
  • Page 20 SIP-ALG (NAT and NAT / Firewall functionality that dynamically allows SIP and RTP traffic Firewall) (VoIP) to pass through from LAN to WAN networks Speakerphone Allows hands-free calling from IP Phones. (Full-Duplex) Chapter 1: Welcome to Linksys One Linksys One IP Phones...

  • Page 21: Programmable Buttons

    Linksys One Communications Solution Phone screen serves as your phone “desktop.” Linksys Phone IP Phone Buttons and Features Intercom lines are assigned a 3-digit extension. Use these lines for calls inside your company. Button template lists your line button and feature button assignments.

  • Page 22: Graphical Phone Screen Interface

    Simply select the Calls tab to place and handle calls, and select the Tasks tab to view call history, view the button template, and access voice mail settings. Linksys One IP Phone (Rear Panel) 10/100SW Port provides an RJ-45 Fast Ethernet connection to the SVR3000.

  • Page 23: Linksys One Voice Gateways

    Linksys One VGA2000 Analog Voice Gateway The VGA2000 is an analog gateway that connects legacy analog fax machines or phones to the Linksys One solution. In addition it provides a local connection to the public telephone network for normal or emergency services calls.
  • Page 24 Router function with the ability to negotiate and accept IEEE POE from the Services Router. • One external USB 1.1 port. • Six front panel indicators (FXS port status, FXO port status, Link status, Link activity, On/Off status, Proxy indicator) Chapter 1: Welcome to Linksys One Linksys One Voice Gateways...
  • Page 25 Flashes red when the VGA2000 is resetting Telephony Feature Voice codec: G.711, List Line Echo Cancellation Voice Activity Detection Comfort Noise Generation DTMF and Ring Tone Generation Caller ID detection / generation DTMF relay Chapter 1: Welcome to Linksys One Linksys One Voice Gateways...
  • Page 26 PHONE Port The FXS port provides an RJ-11 connection to an analog phone or fax machine. LINE Port The FXO port provides an RJ-11 connection to the public telephone network. Chapter 1: Welcome to Linksys One Linksys One Voice Gateways...

  • Page 27: Linksys One Vga2100 Analog Voice Gateway

    Linksys One Communications Solution Linksys One VGA2100 Analog Voice Gateway The Linksys One VGA2100 is an analog voice gateway that provides a local connection to the public telephone network for normal or emergency services calls. The VGA2100 offers: • Simple, automated installation with Linksys One Services Routers •...
  • Page 28 Green/green flash when the VGA2100 is connected to the Services LAN LED Router. RED when there is no LAN connection available. RESET LED Flashes red when the VGA2100 is resetting Chapter 1: Welcome to Linksys One Linksys One Voice Gateways...
  • Page 29 SIP user agent, RTP/RTCP network. List Voice codec: G.711 Line Echo Cancellation Voice Activity Detection Comfort Noise Generation DTMF and Ring Tone Generation Caller ID detection / generation DTMF relay Chapter 1: Welcome to Linksys One Linksys One Voice Gateways...

  • Page 30: Linksys One Vga2200 Analog Voice Gateway

    The Linksys One VGA2200 is an analog voice station gateway that provides connectivity with older voice devices like fax machines and analog phones. The Services Router is the core of your network, and must be present to facilitate all Linksys One solution configurations. The VGA2200 provides: •...
  • Page 31 Device Drivers LED status indicators DAA/SLIC (SPI/PCM) Telephony Feature Voice codec: G.711 List Voice Activity Detection Comfort Noise Generation DTMF and Ring Tone generation Caller ID detection /generation DTMF relay Chapter 1: Welcome to Linksys One Linksys One Voice Gateways...
  • Page 32 Services Router and there is data activity. RED when there is no LAN connection available. Green when up; red when down. Flashes red when the VGA2200 is SYSTEM resetting Chapter 1: Welcome to Linksys One Linksys One Voice Gateways...
  • Page 33 The FXS port provides an RJ-11 connection to an analog phone or fax machine. PHONE Port The FXS port provides an RJ-11 connection to an analog phone or fax machine. USB Port Not used Chapter 1: Welcome to Linksys One Linksys One Voice Gateways...

  • Page 34: Chapter 2: Start Here

    Step 1: Prepare for Installation. Prior to installing the Linksys One CPE, gather information about the customer’s site so that you can successfully deploy the Linksys One communications solution. See Chapter 3, "Preparing for Installation”. See also Appendix A for a guide to help you gather customer contact information and other information about the customer site that you’ll...

  • Page 35: Step 3: Install The Services Router

    Linksys One Communications Solution Step 3: Install the Services Router. Connect the Services Router to the WAN and then connect it to power. See the "Installing the Services Router” section in Chapter 4. If you are installing the Services Router in a cascade...

  • Page 36: Step 7: Connect Additional Phones

    Step 8: Add Linksys One Voice Gateways. The Linksys One Voice Gateways (VGA2000, VGA2100, and VGA2200) connect legacy analog FAX machines or phones to the Linksys One network. In addition, these analog voice gateways provide a local connection to the public telephone network for normal or...

  • Page 37: Step 9: Customize The Phone System

    U pgrading P S TN The Linksys One Communications Solution is designed to eliminate the installation and maintenance complexities usually associated with the Internet and Voice Over IP (VoIP) equipment. In the event you need to troubleshoot problems, see Chapter 7, ”Troubleshooting”...

  • Page 38: Chapter 3: Preparing For Installation

    Linksys One Communications Solution Preparing for Installation This section describes how to plan for and deploy Linksys One Customer Premises Equipment (CPE). Use this section as an aid in gathering the critical customer information you need to successfully deploy the physical components that comprise the Linksys One Communications Solution and establish customers on the system.

  • Page 39: Site Environmental Considerations

    You should plan the site configuration and prepare the customer’s site before installation. The location of your wiring Operating room is an extremely important consideration for proper operation of your Linksys One 32º F to 104º F (0º C to 40º C) Temperature network.
  • Page 40 0°C to +40 °C (+32 °F to +104 °F). Services Router SVR3000 Electrical Requirements For maximum protection, Linksys recommends that you connect the Linksys One CPE to a conditioned power source or uninterruptible power supply (UPS). Electrical requirements for the Linksys One CPE are shown below.
  • Page 41 Linksys One Communications Solution Voice Gateway Specifications The tables in this section provide specifications for supported Linksys One voice gateways. VGA2000 Analog Voice Gateway 1 FXS, 1 FXO Specifications Linksys One analog voice gateway with one line (FXO) port and one analog Description station port (FXS) for analog phone or Fax.
  • Page 42 VGA2100 Analog Voice Gateway 3 FXO Specifications Linksys One analog voice public network gateway with three FXO ports for Description connecting the public voice network to the Linksys One solution for external call connectivity. Accepts IEEE 802.3af PoE from connected Linksys One switch port.
  • Page 43 Linksys One Communications Solution VGA2200 Analog Voice Gateway 2 FXS Specifications Linksys One analog voice gateway with two station (FXS) ports for analog phones Description or Fax. Accepts IEEE 802.3af PoE from connected Linksys One switch port. Power Standards: IEEE 802.3, 802.3af, 802.1p Certification UL (UL 60950), CSA (CSA 22.2), CE mark, EN60950 (2001)

  • Page 44: Cabling Requirements

    Linksys One Communications Solution Cabling Requirements Use Category 5 cables to connect the Linksys One CPE to IP phone runs. The cables should meet the cabling standard defined in EIA/TIA-568B. Installation Tools and Equipment For a simple desktop or shelf installation, you may not need any tools.

  • Page 45: Equipment Layout For Installation

    Linksys One Communications Solution Equipment Layout for Installation Here’s the recommended CPE equipment installation and zone layout for the Services Router. Chapter 3: Preparing for Installation Preparing the Site...

  • Page 46: Cpe Capacity Planning

    Linksys One Communications Solution CPE Capacity Planning Use the information in the following table to plan CPE capacity at the customer site. Quantity Devices, Lines, Bandwidth Planning Notes PSTN for External Calls HSP (Internet) for External Calls SVR3000 Services Router...

  • Page 47: Network Requirements

    • Services Router (Ethernet) connected to a Cisco router • Service Router (Ethernet) connected to Metro Ethernet service Linksys One requires Quality of Service (QoS) to be provisioned on the uplink portion of the broadband connection if calls will be routed through the HSP.
  • Page 48 At speeds lower then 768 Kbps, CPE firmware image download may timeout. Customers routing calls through their Linksys One HSP should consider the available WAN upload bandwidth when determining the number of lines to add. For calls routed through the Internet, the available upload bandwidth determines the maximum number of simultaneous calls a site can support.
  • Page 49 Linksys One Communications Solution the data devices (IP phones are not affected). DHCP server settings on the Services Router cannot be disabled. IMPORTANT: The address on the WAN interface of the SVR3000 must be public, and not behind a device that performs Network Address Translation (NAT).
  • Page 50 Linksys One Communications Solution Source Destination Protocol/Port Description Used by Direction Port Port Importance Connectivity ICMP ICMP Echo Outbound SVR3000 Critical check ICMP Echo Connectivity ICMP Inbound SVR3000 Critical Reply check Nagios ICMP ICMP Echo Inbound SVR3000 Desirable (system monitoring)

  • Page 51: Additional Site Considerations

    The Services Router will automatically shape traffic to the available uplink bandwidth and then prioritize and allocated bandwidth between the voice packets and data packets, within the shaped bandwidth. Voice performance criteria used in Linksys One testing (without service provider-induced delay) is as follows: •...
  • Page 52 Any of the unused LAN ports on the SVR3000 can also be used to attach data devices to the network. All data devices attached to the Services Router or behind Linksys One IP phones are placed on the data VLAN (VLAN100).
  • Page 53 Linksys One Communications Solution Devices and line assignments for a single Linksys One site must be configured so that the total device weight for the entire system is less than or equal to 84. Poor system performance or other system problems can occur when this limit is exceeded.
  • Page 54 Linksys One Communications Solution Example 2 In this example, the customer site has 12 phones, 2 voice gateway and 6 external PSTN line numbers, which are configured as follows: • 2 phones with 1 private line assigned to each phone (2 phones +2 line appearances = 4 device weights) •...
  • Page 55 Linksys One Communications Solution Emergency Services (911) Calling For customers routing calls through their Linksys One HSP, Emergency Services calls can be routed through the FXO port on the VGA2000. If the HSP supports Emergency Services calling (for example, E911 in North America), Emergency Services calls can be routed through the ITSP.

  • Page 56: Establishing A Customer On The Service Node

    Establishing a Customer on the Service Node NOTE: This section provides general instructions for establishing a customer on the Service Node. Procedures and screens for your Linksys One HSP may be different or your HSP may choose to perform these steps themselves.

  • Page 57: Adding A Customer

    Linksys One Communications Solution Adding a Customer 1. Log in to the Service Node that hosts your customer’s accounts: URL: https://adm.<brand>.com User ID: <brand>.com Password: ******* For example, if you are a brand administrator, your HSP’s brand name is “acmevox” and...
  • Page 58 Security Information (optional) • Leave this field blank to have the system generate a 6-digit numeric password for the Linksys One installation handshake, or • Enter a 6-digit number for the password you want to use during the installation handshake, for example, 123456, then retype the new password for verification.
  • Page 59 8. The Number Allocation section should only be completed if the customer will be routing external calls through their Linksys One HSP and will need E.164 phone numbers. Skip this section if the customer will be routing external calls through the PSTN.
  • Page 60 Linksys One Communications Solution 9. Click Next to go to the Equipment page. 10. The Equipment page displays the quantity of SVR3000s for the site. Currently this is always set to 1. You can still add a second SVR3000 to be used as a cascaded switch for additional LAN ports.
  • Page 61 Linksys One Communications Solution 16. Print the customer’s configuration information from your Web browser. 17. Optionally, enter the e-mail address to which you want to send a copy of the configuration information. 18. To e-mail a copy to the customer, check Send to Customer.

  • Page 62: Chapter 4: Installation

    • ”Adding Computers to the Network” section on page 63 • The IP address on customer’s WAN must be publicly addressable • ”Adding a Linksys One Voice Gateway to the Network” section on page 64 • The SVR3000 power supply has two Installing the Services Router outputs: 50V and 12V.
  • Page 63 Linksys One Communications Solution • USB flash memory key • Quick Installation Guide 2. (Optional) Mount the Services Router on the wall or in a rack using the wall mounting brackets or rack mounting brackets and instructions included in the box.

  • Page 64: Verifying Your Services Router Installation

    Linksys One Communications Solution Verifying Your Services Router Installation Once the Services Router has fully booted: 1. Connect your PC to any LAN port on the SVR3000 with a Category 5 RJ-45 to RJ-45 cable, open a command prompt and type in “ipconfig” to verify that the SVR3000 has provided a 192.168.x.x address to your PCs Ethernet port.

  • Page 65: Installing Two Services Routers

    Linksys One Communications Solution Installing Two Services Routers To increase the number of ports available to users and devices on your network, you can stack or “cascade” two Services Routers. When you cascade two Services Routers, only the “Master” has all functions enabled (i.e., router, DHCP and DNS Servers, SIP Proxy, Image and Configuration Servers).
  • Page 66 Linksys One Communications Solution 5. Connect the Master Services Router to the WAN using the supplied Category 5e RJ-45 cable as follows: a. Plug one end of the cable into the top WAN W1 port on the Master Services Router.

  • Page 67: Installing Linksys One Phones

    Linksys One Communications Solution Installing Linksys One Phones 1. Unpack your Linksys One phone(s) and verify that the box contains the following components: • PHM1200 or PHB1100 phone • Handset and handset cord • Category 5e RJ-45 cable • Footstand •...

  • Page 68: Connecting The Handshake Phone

    Linksys One Communications Solution Connecting the Handshake Phone The first phone you connect to the Services Router is called the “handshake phone.” This is the phone you will use to make a “handshake” with the Service Node. 10/100 SW 10/100 PC...
  • Page 69 Linksys One Communications Solution 2. Verify that the phone screen indicates “Handshake Complete”, and then displays a request to confirm ‘Is this correct Customer Information’? 3. Click Yes.The phone screen displays the instruction “Please Start Installing Phones”. Installing Additional Phones Once the handshake is complete and you have confirmed the customer information, plug in all additional phones and allow them to complete their boot process.

  • Page 70: Adding Computers To The Network

    • A Windows®, Linux, or MacOSX operating system. You can connect computers to the Linksys One network by making a direct connection to the Services Router or by connecting a computer to the IP phone. You’ll need a Category 5e RJ- 45 cable (not included) for each computer.

  • Page 71: Verifying The Computer Installation

    VGA2000 Voice Gateway Adding a Linksys One Voice Gateway to the Network Linksys One Analog Voice Gateways provide a means of connecting to legacy analog FAX machines or phones. They also provide a connection to the public telephone network for emergency services calls.
  • Page 72 6. (Optional) Plug the AC power adapter into the power port on the VGA2000 rear panel. Plug the other end into a power outlet. PHONE LINE Connect an analog phone or fa machine to the PHONE port on the VGA2000 Chapter 4: Installation Adding a Linksys One Voice Gateway to the Network...
  • Page 73 3. Open the Administration Editor for the SVR3000 and check the status for the VGA2000. See the "Viewing the Status of Data Devices” section in Chapter 5. Chapter 4: Installation Adding a Linksys One Voice Gateway to the Network...

  • Page 74: Installing A Vga2100 Voice Gateway

    Repeat steps a and b to connect all three ports to the public telephone network. Connect the LAN port on the VGA2100 to a LAN port on the Services Router Chapter 4: Installation Adding a Linksys One Voice Gateway to the Network...
  • Page 75 For information on how to assign lines and associate PSTN numbers with a voice gateway, see "Assigning a Phone Line to an FXS Port” and "Assigning Lines to Devices” in Chapter 5. Chapter 4: Installation Adding a Linksys One Voice Gateway to the Network...

  • Page 76: Installing A Vga2200 Voice Gateway

    VGA2200, you’ll need to dedicate LAN Cable one of the phone lines for sending and receiving faxes. See "Assigning a Phone Line to an FXS Port” in Chapter 5. Chapter 4: Installation Adding a Linksys One Voice Gateway to the Network...

  • Page 77: Normal Operation For The Linksys One Voice Gateways

    Normal Operation for the Linksys One Voice Gateways When you power up a Linksys One voice gateway, all lights except for the LAN light are red. Once the gateway comes up and initializes each port, the port LED turns solid green and the SYSTEM LED changes to a blinking green.
  • Page 78 “do not detect dial tone,” the port LED changes to a fluttering red to indicate an error. Once Call Processing releases the port, the LED changes back to a solid green. Chapter 4: Installation Adding a Linksys One Voice Gateway to the Network...
  • Page 79 Linksys One Communications Solution Chapter 4: Installation Adding a Linksys One Voice Gateway to the Network...

  • Page 80: Chapter 5: Administering The Phone System

    Linksys One Communications Solution Administering the Phone System System Requirements Administering the Linksys One communications solution is easy! Although most system settings are already set for you, you can use the web-based CPE Administration Editor to To use the Administration Editor, you’ll need customize settings for your customer’s site, users, and network.
  • Page 81 Linksys One Communications Solution https://192.168.100.1:51 • If you are accessing the Administration Editor on a computer that is remote from the Services Router, type the IP address of the Services Router in the format: https://<ip address of SVR3000>:51 2. In the Administration Editor login window, type the customer ID name and password...

  • Page 82: Using The Actions Index Window

    Linksys One Communications Solution Using the Actions Index Window Once you log in to the Administration Editor, you’ll see the Actions Index window. Click any action in the list to go directly to the window where you can configure that setting.

  • Page 83: When Do My Changes Take Effect

    Linksys One Communications Solution 2. Click Edit to enable editing on a window. 3. Type your changes. 4. Click Commit to submit your changes or click Cancel to discard all changes for this window. 5. To change settings on a different window, click a topic tab at the top of the window or click the Home tab to return to the Actions Index window.
  • Page 84 Linksys One Communications Solution Here is a list of changes you can make and whether they require the phone or system to restart before they take effect: Phone SVR3000 Action Restart? Restart? Change the system maintenance window Change the system administrator password...

  • Page 85: Online Help

    Linksys One Communications Solution Online Help Each page in the Administration Editor includes a Help button that provides quick answers to questions you may have about entering information on the associated page. Simply click the Help button to display help for that page.

  • Page 86: Configuring Site Settings

    • ”Viewing Line Status” section on page 89 Managing the User Directory The user directory for the Linksys One phone system stores the names and intercom numbers assigned to the phones. This information is used to display the phone directory, the caller ID for internal calls, and to identify calls on the call history list.
  • Page 87 Linksys One Communications Solution Although assigning names in the directory is recommended, it is not required. Associating names with extensions can simplify maintenance if you later update phones on the Device Assignments window. IMPORTANT: The Auto Attendant performs directory searches according to the last name.
  • Page 88 Linksys One Communications Solution 5. After you finish the directory assignments, click Commit. Changes to the directory require the affected phones to restart. To make your changes take effect immediately, click Changes Pending then Restart Phone. NOTE: When you assign names to a...
  • Page 89 Linksys One Communications Solution 7. For each phone, select a user name and directory number from the directory displayed on the handshake phone. 8. After you install all the phones, return to the handshake phone (first installed phone), navigate to Exit and select Submit.

  • Page 90: Setting The System Maintenance Window

    Linksys One Communications Solution Setting the System Maintenance Window Once a day, the Services Router checks for changes that are waiting to be made to your customer’s phone system. These include changes committed through the Administration Editor as well as any service or software changes from the Service Node. You can define a one-hour window for when you would like the updates to occur.

  • Page 91: Changing The System Administrator Password

    Linksys One Communications Solution Here’s how to set the time of day that you want the Services Router to make any pending changes and upgrade the system software (if updated software is available). Every 7 days (starting with the first day you installed the phone system), the system updates will occur within the maintenance window you set here.
  • Page 92 Linksys One Communications Solution These procedures help you to administer the Auto Attendant: • Setting Office Hours • Assigning Days and Dates to Office Hours • Changing the Operator Number Used by the Auto Attendant • Setting Music on Hold for the Auto Attendant •...
  • Page 93 Linksys One Communications Solution 1. Click Auto Attendant Days in the Action Index window or on the Site tab. 2. Click Edit. 3. For each day of the week, select the type of day: • Closed: Apply closed office hours.
  • Page 94 Linksys One Communications Solution intercom numbers in the Operator List. If the call is not answered, it is forwarded to the first intercom number you assign in the Operator List. NOTE: You’ll need to enable the Operator button for a user’s phone if you want that user to receive calls directed to the Operator.
  • Page 95 Linksys One Communications Solution Changing the Auto Attendant Password The default intercom number for the Auto Attendant is 209 and the default password is 209. To change the Auto Attendant password: 1. Open an intercom and dial 209. 2. Enter the Auto Attendant password followed by the # sign.

  • Page 96: Viewing Line Status

    Linksys One Communications Solution Viewing Line Status Use the Site > Line Configuration window to view the status of the phone lines assigned to the Services Routers and Voice Gateways on your network. A green check mark next a device indicates the device is functioning normally. Out-of-service devices are indicated by red text.

  • Page 97: Configuring Phone Settings

    Phone settings are configurable from the Phone tab in the Administration Editor. These sections help you configure phone settings for the Linksys One phone system: • "Viewing and Changing Device Assignments" on page 90 • "Assigning a Phone Line to an FXS Port" on page 91 •...

  • Page 98: Assigning A Phone Line To An Fxs Port

    Linksys One Communications Solution For each phone and gateway connected to the Services Router, you’ll see a Device Information Box: IP and MAC addresses for the device. If the addresses are black, the device is running normally; if the addresses are red, the devices are not functioning.

  • Page 99: Changing The Phone Assigned To A User

    Linksys One Communications Solution 5. Click Commit. The voice gateway immediately restarts. If the line is not already assigned to a pool, a new pool named “for FXS Line” will be created on the Line Assignments page. Changing the Phone Assigned to a User Use the Device Assignments page to assign a specific phone to a specific user.

  • Page 100: Deleting A User From The Database

    Deleting a Phone or Voice Gateway from the Database When you connect a phone or voice gateway to a Linksys One network, the Services Router automatically saves information about that device so that you can easily move it on the network without having to reconfigure any settings.

  • Page 101: Defining Line Assignments And Line Settings

    Changes Pending. Then, click the Restart button next to the devices to be restarted. Or, the system and phones will automatically be restarted during the next scheduled maintenance window. These sections help you manage line assignments on for the Linksys One phone system: • Understanding Line Pools • Assigning a Line to a Pool •...
  • Page 102 14. You can assign a maximum of 14 lines to a pool. When the Linksys One phone system is installed, three line pools are automatically created: Chapter 5: Administering the Phone System Configuring Phone Settings...
  • Page 103 Linksys One Communications Solution Private Use this pool to make an external phone line available to only one phone. Incoming calls to a Private pool ring only on the phone assigned to the pool. Default Use this pool to make all external lines available to all phones in the system.
  • Page 104 Linksys One Communications Solution Setting the Hunt Order To set the hunt order, click and move the lines within the pool. The order of the pools, from left to right determines the order that the lines will appear on the devices that are assigned to pools.
  • Page 105 Linksys One Communications Solution To assign lines to a device, enable the radio button or checkbox for each pool of lines you want to assign to the device. IMPORTANT: The phone system does not allow you to apply a shared line appearance on both FXS ports of the VGA2200 Voice Gateway.

  • Page 106: Defining User Settings

    Linksys One Communications Solution • The Line Forward All setting for lines in the Unassigned pool is the Auto Attendant and is not configurable. • When configuring line forward settings for pools, the system voice mailbox is shared Line Forward No Answer Settings (that is, each pool does not have its own system voice mailbox).
  • Page 107 Linksys One Communications Solution options are set for a user in the Call Handling window, the call forward options on the user’s User Settings page will not be available to them. See ”Configuring Call Handling Options” section on page 102.
  • Page 108 Linksys One Communications Solution Viewing and Printing the Phone Button Template Installing the Button Template on a Phone 1. Click the Print/See Template button at the top of the User Settings page. 1. Trim the button template so that it fits on the phone.

  • Page 109: Configuring Call Handling Options

    Linksys One Communications Solution To set a call forward destination 1. Open the User Settings page for a user. Call Forward Description 2. In Edit mode, choose a call forward destination from the drop down box. Destination Allows the user to set their own call...

  • Page 110: Managing Phone Button Assignments

    Linksys One Communications Solution Allowing Domestic Long Distance Calls Click the plus button in a column to clear all or select all check boxes in the column. To allow a user to place long distance calls, open the Call Handling window and check the Domestic Long Distance Calls option for that user.
  • Page 111 Linksys One Communications Solution the feature can be accessed from the phone screen. Button locations marked with an asterisk A green check in the Operator column indicates that are configurable. this user’s extension is enabled as an Operator for the phone system.
  • Page 112 Linksys One Communications Solution Available Feature Button Description on Screen Allows the user to redial the last numbered Redial dial using a feature button. Lights up green to indicate that the headset is Headset in use Auto dials voice mail and lights up when Voicemail there’s a voice mail message...
  • Page 113 Linksys One Communications Solution Changing the Number of Intercoms About Intercoms... To change the number of intercoms available to a user: As phones are installed, each phone automatically gets assigned a directory 1. Click Button Assignments on the Actions Index or on the Phone tab.

  • Page 114: Administering Voice Mailboxes

    Commit, Changes Pending and Restart Phone. Otherwise, the phones automatically restart during the next scheduled maintenance window. These sections help you administer voice mail for your Linksys One system: • Disabling a Personal Voice Mailbox • Providing Access to the System Voice Mailbox •...
  • Page 115 Linksys One Communications Solution To provide a user access to the system voice mailbox: 1. Click Voicemail Boxes in the Action Index window or on the Phone tab. 2. In Edit mode, enable the System checkbox for each user that you want to have access to system voice mail.

  • Page 116: Managing Data Devices And Data Settings

    Linksys One Communications Solution Managing Data Devices and Data Settings Data settings prevent unauthorized users from gaining access to your Linksys One network through another network. Data settings are configurable from the Data tab in the Administration Editor. These sections help you manage the data devices on your network: •...

  • Page 117: Pinging A Data Device

    Address Address Firewall settings prevent unauthorized users from gaining access to your Linksys One network from the public internet connection. By default, the Services Router blocks all external users from connecting to or communicating with your customer’s network. This will greatly limit the possibility of outside access to your network.
  • Page 118 Linksys One Communications Solution These sections help you configure firewall settings for the Linksys One network: • Allowing Access to Network Services • Adding DNS Names for Host Servers • Deleting a Static IP Address • Disabling External Access to Local Data Servers •...
  • Page 119 Linksys One Communications Solution Allowing Access to Network Services The Services Router controls access to a list of the most commonly used services and applications such as e-mail and Web hosting. To allow access to a service, assign a static IP address to the computer that is providing the service, enter the device information in the Static IPs window, and then enable the static IP address that hosts that service.
  • Page 120 Linksys One Communications Solution You can allow access to the following network services and applications: Port Description Select the host name of the device that you want to serve HTTP Web Host (Port 80) standard Web pages. HTTPS Web Host (Port 443) Select the host name of the device that you want to serve secure (encrypted) Web pages.
  • Page 121 Linksys One Communications Solution Adding DNS Names for Host Servers The Services Router uses Dynamic Host Configuration Protocol (DHCP) for automatically assigning IP addresses to devices on your network. However, if there are network devices that require static IP configuration or if you wish to assign certain permanent devices to be used as servers (e.g.
  • Page 122 When a server is a DMZ host, it can receive any inbound traffic from the Internet, and it is treated by the Linksys One network as being outside of the firewall. This option should only be used if you need hosting services that are not listed above and understand the security implications of a DMZ host.
  • Page 123 Linksys One Communications Solution 4. Select the IP address for the Site DMZ host drop-down box. 5. Click Commit. Your change takes effect immediately. Chapter 5: Administering the Phone System Managing Data Devices and Data Settings...

  • Page 124: Chapter 6: Using Your Phone

    Linksys One Communications Solution Using Your Phone This chapter introduces you to the Linksys One IP Phone and provides detailed procedures for using and personalizing your phone settings. If desired, you can distribute this information to users at the customer site. The following topics are covered in this section: •...

  • Page 125: Linksys One Phm1200 Ip Phone

    Linksys One Communications Solution Linksys One PHM1200 IP Phone The PHM1200 IP phone model includes the following: • A high-resolution (320 X 240) color, backlit display • 24 programmable buttons with integrated status indication • 4 softkeys • 3 fixed function keys •...

  • Page 126: Understanding Phone Buttons And Features

    The button template lists your intercoms, outside lines, and feature button assignments. You can print the button template from your User Settings page. Linksys One IP Phone Model PHM1200 Outside line buttons provide access to the external phone lines assigned to you. Use these buttons to place and receive calls outside your company.

  • Page 127: Understanding The Phone Screen

    Linksys One Communications Solution Understanding the Phone Screen Call State Outside Line Inside Line PHM1200 IP Phone Idle Your phone screen provides access to all calling functions and phone settings. The top of the phone screen displays the current date, time and call state; the bottom of the screen displays the Calls tab and Tasks tab.

  • Page 128: Understanding Your Phone Passwords

    Linksys One Communications Solution PHB1100 IP Phone Your phone screen displays phone settings, the current date and time, and the call state. See Call State Outside Line Inside Line the phone screen icon descriptions at right.. Idle Understanding Your Phone Passwords Here is a list of default passwords that you will use to access phone features.

  • Page 129: Common Phone Features

    Linksys One Communications Solution Feature/Action User How to Access Default Password • Dial extension 209 OR Manage the Auto Users who have Attendant access to the • Press the After Hours Auto Attendant feature button greetings. See ”Using the Auto Attendant”...

  • Page 130: Basic Call Handling

    Linksys One Communications Solution Basic Call Handling Using the Handset, Headset and Speakerphone If you want to... Then... Place calls using the handset Lift the handset and dial the number 1. Plug a headset into the headset port on the back Place and receive calls using the headset of the phone.
  • Page 131 Linksys One Communications Solution Placing a Call If you want to... Then... 1. Do any of the following: Place an internal call • Lift the handset and press an intercom button. • Press an intercom button to use the speakerphone.
  • Page 132 Linksys One Communications Solution Using the Call History List If you want to... Then... Place a call using the Call History List On your PHM1200 IP phone screen: 1. Press the Tasks softkey. 2. Select Call History. 3. Use the navigation dial to scroll to the number you want to call in the Call History List.
  • Page 133 Linksys One Communications Solution If you want to... Then... 1. Press the flashing line button for the incoming Answer a call while on another line call. This puts the previous call on hold. 2. Greet the new caller. 3. To return to the previous call, press the flashing line button for the call.
  • Page 134 Linksys One Communications Solution Making Conference Calls If you want to... Then... 1. Place a call to the first participant. Make a conference call 2. Press an intercom button or outside line button and dial the next participant. This puts the first call on hold.

  • Page 135: Advanced Call Handling

    Linksys One Communications Solution Using Call Forward If you want to... Then... 1. Open your User Settings page using a web Use Call Forward browser on your PC. 2. Click the Edit button. 3. From the drop down boxes, choose an option for Call Forward Always and/or Call Forward Busy No Answer.
  • Page 136 Linksys One Communications Solution Using Call Park If you want to... Then... Park and retrieve a call 1. During a call, press the Park feature button OR select the Park button on the Calls tab on your PHM1200 IP phone.

  • Page 137: Using Voice Mail

    Linksys One Communications Solution Using Voice Mail The Linksys One IP phones include an integrated voice mail application for high-quality voice messaging services. Using the voice mail application, you can: • Record and re-record a message • Cancel a recorded message •...

  • Page 138: How Do I Access Voice Mail

    Linksys One Communications Solution How do I access voice mail? You can access voice mail from your phone using the Voice Mail menu on your phone screen, or from any phone using the voice mail prompts. When you receive a new message, the message waiting indicator lights up on your phone and a stuttered dial tone is played when you go off hook (if configured).
  • Page 139 Linksys One Communications Solution Option Description Action Trashed Messages Displays a list of messages Click the Play tab to listen to the message or you have sent to the trash, click the Shred tab to completely erase the including the caller ID, date message.

  • Page 140: How Do I Set Up Voice Mail

    Linksys One Communications Solution 2. Type your password and press the Enter softkey. The first time you access your voice mail, your password is set to your extension + 100. For example: x210 + 100 Password = 310 For security purposes, it’s a good idea to change your password the first time you login to your voice mail.
  • Page 141 Linksys One Communications Solution 5. Press the Record softkey. 6. Follow the instructions on the screen to record your primary greeting. 7. Press the Play softkey to playback your greeting. If you’d like to re-record it, press the Record softkey again and follow the instructions on the screen.
  • Page 142 Linksys One Communications Solution Changing Your Voice Mail Password 1. On your phone, press the Voice Mail feature button or press the Tasks softkey tab and select Voice Mail. 2. Select Options. 3. Select Personal Settings. 4. Select Change Password.

  • Page 143: Using The Auto Attendant

    Linksys One Communications Solution Using the Auto Attendant The Linksys One IP phones includes an Auto Attendant application that helps callers to quickly reach the right person or hear information they need without the assistance of an operator 24 hours a day, 7 days per week.
  • Page 144 Linksys One Communications Solution To record a greeting using the PHM1200 phone screen interface: 1. Select Tasks > Auto Attendant from your phone screen. 2. Type the password for the Auto Attendant. The first time you access the Auto Attendant the default password is set to 209.
  • Page 145 Linksys One Communications Solution NOTE: If you have a private line, you can access the Auto Attendant remotely by modifying the call forward destination on your User Settings page. See ”How do I change my call forward settings?” on page 143. Otherwise,...
  • Page 146 Linksys One Communications Solution How do I change the Auto Attendant password? To change the Auto Attendant password: 1. Do one of the following: • Open an intercom on your phone and dial the Auto Attendant Administration extension (209). • From an outside line, access the Auto Attendant and enter your Auto Attendant Administration extension (209) when prompted.

  • Page 147: Using Your User Settings Page

    Linksys One Communications Solution Using Your User Settings Page The User Settings page allows you to customize your phone settings including Auto Dial buttons, call forward options, and your voice mail password. By default, you are allowed to set your own call forward options; however, if your phone administrator has already set call forwarding options for you, the call forward options on the user settings page will not be available.

  • Page 148: How Do I Change My Password

    Linksys One Communications Solution How do I change my password? The password you use to access your User Settings page is also the password you use to access your voice mail. For security purposes, it’s a good idea to change your password the first time you login to the User Settings page or the first time you access voice mail.

  • Page 149: How Do I View My Phone Button Assignments

    Linksys One Communications Solution 5. In the bottom section of the Auto Dial label, type the number exactly as you would dial it. 6. When you are finished, click To restart the phone immediately, click Commit and Restart Phone. Otherwise, the phone automatically restarts during the next scheduled maintenance window.
  • Page 150 Linksys One Communications Solution b. On the Advanced tab, scroll down to the section titled Printing. c. Check the box Print Background Colors and Images and click OK. Call Forward Description Option 4. Choose File > Print from your browser menu bar.
  • Page 151 Linksys One Communications Solution Here’s how you can set your call forward destination 1. Log in to your User Settings page. Call Forward Description Destination 2. Click . Choose a call forward destination from the drop down box (see table).

  • Page 152: Managing Phone Button Assignments

    Linksys One Communications Solution Managing Phone Button Assignments This table lists the feature buttons that can be enabled for your phone by the phone administrator. The last column in the table lists whether the feature can be accessed via the PHM1200 phone screen.
  • Page 153 Linksys One Communications Solution Available Feature Description on Screen Park Allows you to place a call in a temporary holding area so it can be retrieved by any phone on the system. On the phone screen, users can select the Park button on the Calls tab.

  • Page 154: Chapter 7: Administering The Network

    Linksys One Communications Solution Administering the Network With a Linksys One network, there’s no need to worry about backing up the database or updating the software. The CPE configuration is automatically backed-up during the system maintenance window to both the Service Node and the local USB key on the Services Router.

  • Page 155: How Does The Phone System Get Upgraded

    How Does the Phone System Get Upgraded? Upgrades to your Linksys One network occur automatically during the system maintenance window. There is no need for you to manually upgrade the network. Here’s how the automatic upgrade process works: 1.

  • Page 156: Moving, Adding, And Deleting Devices On The Network

    Linksys One Communications Solution Moving, Adding, and Deleting Devices on the Network Once your Linksys One network is up and running, you may need to move, add, or remove the phones, users, and devices on the network. These sections help you do that: •...

  • Page 157: Adding A Phone To The Network

    Linksys One Communications Solution Adding a Phone to the Network To add a new phone to the network: 1. Plug the phone in to the Services Router. The phone displays a list of the unassigned users on the network. 2. Select a user from the list or choose New_User to add the phone without assigning a user.

  • Page 158: Deleting A User From The Database

    Linksys One Communications Solution 6. Click Commit. The phone or voice gateway is deleted from the database. NOTE: If a user is associated with a phone and that phone is deleted, the user is automatically unattached and is not deleted with the phone.

  • Page 159: Using The Customer Support Interface

    In addition to the web-based CPE Administration Editor, the Services Router includes a web- based Customer Support interface that allows you to manage and view status about the devices on your Linksys One network. Accessing the Customer Support Interface 1. Open a browser window and type: https://192.168.100.1/support.html...
  • Page 160 Linksys One Communications Solution The screens available in the Customer Support interface provide a wealth of information that is helpful in administering and troubleshooting the Linksys One network. Here’s a summary of the information you can view through the Customer Support interface tabs...

  • Page 161: Viewing Device Status At-A-Glance

    Refer to the following table for a description of the information displayed in the Devices window. Viewing Information for Devices on the Linksys One Network Field Description Displays the MAC address for the device...

  • Page 162: Viewing Customer Information

    Linksys One Communications Solution Field Description Status Indicates the current device state. Shows “Done” when the device has completed booting and is ready to process calls versionBoot The current boot load running on the device versionCP The current call processing version running on the device...

  • Page 163: Administering The Services Router

    Linksys One Communications Solution Administering the Services Router These sections help you to administer the Services Router: • "Using the SVR3000 Tab” • "Configuring a Static WAN IP Address” • "Viewing the IP Address and MAC Address” • "Viewing the IP Address and MAC Address”...

  • Page 164: Using The Svr3000 Tab

    Linksys One Communications Solution Using the SVR3000 Tab When you first access the Customer Support interface, you’ll see the SVR3000 tab: The SVR3000 tab displays the IP address, MAC address, and status information for the Services Router and data network. Additionally, it includes actions for Administering the Services Router.

  • Page 165: Configuring A Static Wan Ip Address

    Linksys One Communications Solution Column Description Status Unders Status, you can see the status of the Services Router to Service Node relationship as well as view the version number for the software currently running on the Services Router. See the ”Viewing the Software Version” section on page 159.

  • Page 166: Viewing The Ip Address And Mac Address

    The format for the software version is < L1_1.n.n.n > where: L1_1.1 = Linksys One release 1.1 L1_1.1.1 = Linksys One release 1.1, sub-release 1 for the phone and Services Router components L1_1.1.1.9 = Linksys One release 1.1.1, build 9...

  • Page 167: Viewing Status For The Cpe To Service Node Relationship

    Linksys One Communications Solution Viewing Status for the CPE to Service Node Relationship Click the SVR3000 tab on the Customer Support interface to view information about the relationship between the CPE and Service Node. In the left column on the page, you’ll see...

  • Page 168: Viewing Information About The Data Network

    Linksys One Communications Solution Viewing Information About the Data Network Click the SVR3000 tab in the Customer Support interface to view the following status about the data network: Field Description Customer Shows the last customer login used to handshake with...

  • Page 169: Restarting The Services Router

    Linksys One Communications Solution Restarting the Services Router If you make site-wide changes to the database, you can press the System Changes Pending > Restart System button in the Administration Editor to immediately restart the Services Router and implement the changes. The Services Router (and all phones on the network) will briefly reboot as the changes take effect.

  • Page 170: Restoring The Cpe Database

    Linksys One Communications Solution Restoring the CPE database Here’s how to restore the CPE database to a previously backed-up version. The Service Node stores the last five versions that have been backed up. 1. Open the Customer Support interface. 2. On the SVR3000 tab, click “Restore System from SN Backup.”...
  • Page 171 Linksys One Communications Solution IMPORTANT: You should only reset the system to the factory defaults if the Services Router will not boot. If you only need to reset your Services Router and force the system to perform the handshake again, you do not need to reset the Services Router to the factory defaults.

  • Page 172: Administering The Phones

    The software version running on the phone is the same as the software version running on the Services Router. You can view it on the SVR3000 tab in the Customer Support interface or by pressing the Tasks > Button Layout menu on any phone on the Linksys One network. Restarting a Phone...

  • Page 173: Restarting Multiple Phones

    The affected phones on the network will briefly reboot as the changes take effect. Administering the Voice Gateways These sections help you administer the voice gateways on your Linksys One network: • "Restarting a Voice Gateway” • "Changing the Location ID for the Voice Gateway”...

  • Page 174: Changing The Line Id For The Voice Gateway

    Linksys One Communications Solution 4. Click . Your change will take effect immediately. Changing the Line ID for the Voice Gateway For purposes of zero configuration, the Services Router assigns a default phone number to the voice gateway (for example, 7777770001). This number is displayed as the caller ID. To display the proper caller ID, you’ll need to change this to the phone number assigned from...

  • Page 175: Adjusting The Gain Settings For The Voice Gateway

    The Services Router collects logs of the network and device status. In the event you need to contact Linksys One support to troubleshoot a problem, the support engineer may ask you to send them these logs for debugging purposes. Here’s how you do that: 1.

  • Page 176: Chapter 8: Troubleshooting

    Linksys One Communications Solution Troubleshooting The Linksys One Communications Solution is designed to eliminate the installation and maintenance complexities usually associated with the Internet and voice over the Internet Protocol (VoIP) equipment. However, should you experience problems with the Linksys One CPE, refer to the procedures in this section: •...

  • Page 177: Troubleshooting The Services Router

    Router to time out and restart. Troubleshooting the Services Router The Services Router is the heart of your Linksys One voice and data solution. Your network and phones will not function until the Services Router is fully operational. Chapter 8: Troubleshooting...
  • Page 178 To find out the status and version of software running on the Services Router, open the Customer Support interface and click the SVR3000 tab. You can also find out the software version by pressing the Tasks > Button Layout menu on any phone on the Linksys One network.
  • Page 179 Linksys One Communications Solution Devices connected to my Services Router cannot access the Internet, should I reset it? No, don’t reset your Services Router yet. First verify that the Internet connection to the W1 WAN is up and running. I am trying to establish a secure VPN connection between the Services Router and another router (VPN trunk).
  • Page 180 Linksys One Communications Solution • Verify that the sides of the Services Router have at least two inches of clearance in order to promote air circulation and cooling. • Verify that you can hear the Services Router’s cooling fans running. The fans are clearly audible when running at full speed.

  • Page 181: Troubleshooting The Phone

    SVR3000 tab. You can also find out the software version by pressing the Tasks > Button Layout menu on any phone on the Linksys One network. I hear dial tone and dial a PSTN number after about 31 to 45 seconds of silence. I hear a busy signal even though the person I called is not using their phone.
  • Page 182 Linksys One Communications Solution A phone does not power up. Phones receive power in one of two ways: • Power over Ethernet (PoE) from the Services Router—Verify that: No hubs or switches are between the Services Router and the phone because they will not provide PoE.
  • Page 183 Linksys One Communications Solution will eventually recognize and register the phones. Contact your HSP and make sure your WAN link meets the minimum requirements. Phones cannot make or receive PSTN calls If an outbound call fails with: • A fast busy within 10 seconds—This indicates problems in the PSTN or with the ITSP gateway to the PSTN.
  • Page 184 Linksys One Communications Solution Sometimes when I select a line to make an internal or external call, the line LED lights up orange, instead of red like it usually does. Why does this happen? This is normal operation and indicates that the Call window on the phone’s display is active.

  • Page 185: Troubleshooting The Voice Gateway

    Linksys One Communications Solution All of the phones are not working this morning. Everything was working last night. Verify that the broadband access is up. Connectivity problems to the Service Node will prevent the CPE from recovering from a reboot.
  • Page 186 Linksys One Communications Solution How can I test the Voice Gateway to verify that it’s properly routing 911 calls? Use a FXO line emulator to emulate the Central Office’s functionality in order to verify that 911 calls are properly routed. If 911calls are not routed over the FXO line, contact your Service Node provider to gather logs and then contact your local PSTN to ensure service is available.

  • Page 187: Troubleshooting Connected Devices

    Linksys One Communications Solution Troubleshooting Connected Devices During a long power failure, the Services Router lost power because the UPS ran out of capacity. The power failure is now over but the computer is not able to access the Internet.

  • Page 188: Appendix A: Customer Site Survey

    Linksys One Communications Solution Customer Site Survey Use this Customer Site Survey to gather customer contact information and other information about the customer site that will be needed for the implementation and installation of the Linksys One Solution. Customer Site Survey...
  • Page 189 Hours of Operation How many users are at your site? Number of Users Phone number and location of the telephone nearest to the Linksys One equipment Specify room access procedures (for example, must visiting personnel be escorted by customer personnel?). Access Procedures...
  • Page 190 Linksys One Communications Solution Customer Site Survey (Continued) Specify any special security/safety procedures, such as the need for safety glasses, safety shoes, and the location(s) of hardhat areas. Security/Safety Procedures Specify the name and phone number of the site coordinator responsible for ensuring that the site is adequately prepared for the installation of the Cisco equipment.
  • Page 191 Linksys One Communications Solution Appendix B: Customer Site Survey...

  • Page 192: Appendix B: Linksys One Contact Information

    You can reach Linkys One technical support 24 hours a day, 7 days a week. If any Linksys One product proves defective during its warranty period, you can call the Linksys One Return Merchandise Authorization (RMA) department for obtaining a Return...
  • Page 193 Linksys One Communications Solution Appendix B: Linksys One Contact Information...

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