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- Page 1 Installation and Upgrade Guide for Cisco Unified Presence Release 8.0 and 8.5 January 30, 2012 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883...
- Page 2 Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks. Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.
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Page 3: Table Of Contents
Getting More Information Preparing to Install Cisco Unified Presence on a VMware Server C H A P T E R About the Prerequisites to Installing Cisco Unified Presence on a VMware Server VMware Software Requirements VMware Hardware Requirements Supported OVA Templates... - Page 4 Accessing the Buttons in the Window A-10 Upgrading Cisco Unified Presence A P P E N D I X How to Upgrade to a Later Release of Cisco Unified Presence Software Upgrading from a Local Disk Upgrading from a Remote Server Retrieving the Remote Patch...
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Page 5: About Cisco Unified Presence Installation Prerequisites
Getting More Information, page 5 About Cisco Unified Presence Installation Prerequisites The following section responds to the most frequently asked questions about a Cisco Unified Presence installation, and contains information that you need to know before you install Cisco Unified Presence in your network. -
Page 6: Preparing To Install Cisco Unified Presence
Chapter 1 Preparing to Install Cisco Unified Presence About Cisco Unified Presence Installation Prerequisites Required Passwords During the Cisco Unified Presence installation, you will be required to specify the following user names and passwords: Password Type Description Troubleshooting Tips Administrator... -
Page 7: Supported Servers
Information for Cisco Unified Presence at http://www.cisco.com/en/US/products/ps6837/products_device_support_tables_list.html • If you are configuring the Cisco Unified Presence multi-node feature in your network, review the multi-node hardware recommendations, and installation and upgrade information, in the Cisco Unified Presence Deployment Guide at http://www.cisco.com/en/US/products/ps6837/products_installation_and_configuration_guides_lis t.html... -
Page 8: Software Restrictions
When you attempt an upgrade on the discontinued hardware listed here, Cisco Unified Presence displays a warning on the interface, and on the CLI, and informs you that Cisco Unified Presence only supports the functionality to create a DRS backup on this server. -
Page 9: Getting More Information
• Getting More Information We strongly recommend that you read this entire document to familiarize yourself with the installation process and prerequisites. See the following Cisco Unified Presence guides for more information. Online Help for Cisco Unified Presence Administration •... -
Page 10: Getting More Information
Contains port information for a Cisco Unified Presence release. Changing the IP Address and Hostname for Cisco Unified Presence • Provides the steps to change the IP address or host name on a Cisco Unified Presence server. Cisco Unified Operating System Maintenance Guide for Cisco Unified Presence •... -
Page 11: About The Prerequisites To Installing Cisco Unified Presence On A Vmware Server
Preparing to Install Cisco Unified Presence on a VMware Server January 30, 2012 About the Prerequisites to Installing Cisco Unified Presence on a VMware Server, page 1 • • How to Install Cisco Unified Presence on a VMware Server, page 4 •... -
Page 12: C H A P T E R 2 Preparing To Install Cisco Unified Presence On A Vmware Server
Preparing to Install Cisco Unified Presence on a VMware Server About the Prerequisites to Installing Cisco Unified Presence on a VMware Server Make sure that you use ESXi, rather than ESX, to run Cisco Unified Presence on VMware. However, the Note blade server can be part of a VMware ESX cluster. -
Page 13: Vmware Feature Support
For information on how to obtain Cisco Unified Presence licenses, see the Deployment Guide for Cisco Unified Presence. If you perform a bridge upgrade to supported hardware for Cisco Unified Presence 8.0, you will need to request new server and software version license files, with the new License MAC value for VMware. To do this send an email to licensing@cisco.com requesting a "rehost"... -
Page 14: Exceptions For Vmware Installations
Cisco Unified Presence on a physical server, but note the following exceptions: • If the installation fails, Cisco Unified Presence dumps the install logs to a file through the serial port of the VMware server; Cisco Unified Presence cannot dump the install logs to a USB key. You must configure the serial port on the VMware server, or more specifically, link the serial port to a file where Cisco Unified Presence can dump the ASCII text. -
Page 15: Migrating To Cisco Ucs Blade Servers
Install Cisco Unified Presence Release 8.x on the virtual machine, and then perform a DRS restore to Step 5 restore the data backed up from the MCS server to the Cisco Unified Presence on VMware on the UCS server. Cisco Unified Presence does not support USB tape drive restore on a VMware server. -
Page 16: How To Configure The Vmware Identity Feature
The VMware identity feature allows you to copy an existing instance of a virtual Cisco Unified Presence, and change its identity. The identity of a system is made up of every setting that you usually configure during a fresh install (such as IP address, hostname, passwords). -
Page 17: Deploying The Identity Template On A Cisco Unified Presence Cluster
Cisco Unified Presence. Perform the proxy domain name change after you import the AFG .flp file, and after you run the post-installation steps on the Cisco Unified Presence administration GUI. See the Deployment Guide for Cisco Unified Presence at this URL for instructions on how to change the proxy domain name: http://www.cisco.com/en/US/products/ps6837/products_installation_and_configuration_guides_list.ht... - Page 18 Step 2 respectively. Step 3 Deploy the identity template on the on the publisher Cisco Unified Presence on the VMware server. Follow the procedure described in this module for deploying the identity template on a virtual Cisco Unified Presence. Start the publisher node, and perform these steps: Step 4 Sign in to Cisco Unified Presence Administration interface.
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Page 19: Chapter 3 Installing And Configuring Cisco Unified Presence
45 to 120 minutes per server, depending on your server type. Cisco Unified Presence may or may not be preinstalled on your server. During the installation, you can either perform a basic installation or upgrade to a newer service release. After the software installation starts, you are asked to select one of the options in this table. -
Page 20: How To Install And Configure Cisco Unified Presence
• for your Cisco Unified Presence installation. If you have a new server with Cisco Unified Presence preinstalled, you do not need to install from • a DVD, unless you want to reimage the server with a later product release. Skip to the procedure that describes how to enter preexisting installation data. - Page 21 Proceed with Install window, all existing data on your hard drive will be overwritten and destroyed. The Proceed with Install window indicates the Cisco Unified Presence software version, if any, on your hard drive and the version on the DVD.
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Page 22: Configuring The Basic Installation
How to Install and Configure Cisco Unified Presence Configuring the Basic Installation Before You Begin • Load your Cisco Unified Presence DVD and start the basic installation, as described in the previous topic. Cisco Unified Presence configuration is specific to your installation requirements, and some fields •... -
Page 23: Configuring System Time On The Cisco Unified Presence Publisher Server
Starting a Basic Installation, page 2 Appendix A “Installation Readiness Checklist.” • What To Do Next Configuring System Time on the Cisco Unified Presence Publisher Server, page 6 • Installation and Upgrade Guide for Cisco Unified Presence Release 8.0 and 8.5... -
Page 24: Configuring System Time On The Cisco Unified Presence Publisher Server
Start and configure the basic installation, as described in the previous topic. As you install the Cisco Unified Presence Publisher server, you have the option to set the system time manually using the hardware clock or assign up to five external NTP addresses. -
Page 25: Using An Answer File For An Unattended Installation Of Cisco Unified Presence
Cisco Unified Presence DVD during the installation process. You can only use answer files for fresh installations of Cisco Unified Presence and not for upgrades. Access the Cisco Unified Communications Answer File Generator at the following URL: http://www.cisco.com/web/cuc_afg/index.html... - Page 26 Provides online help and documentation. • If a USB key is used to perform an unattended installation of Cisco Unified Presence, you may need to reformat the USB key to the FAT32 file system using the Windows XP Disk Management Utility.You will need to reformat USB keys with the larger storage capacity (for example, 1 Gigabyte) that the FAT file system format provides.
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Page 27: Uploading Preexisting Installation Data To Cisco Unified Presence
Answer File. • have a server that has Cisco Unified Presence preinstalled. • decided to install the Cisco Unified Presence software earlier but chose Skip in the Platform • Installation Wizard window to configure it at this later stage. Procedure... - Page 28 Chapter 3 Installing and Configuring Cisco Unified Presence Uploading Preexisting Installation Data to Cisco Unified Presence 3-10...
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Page 29: Completing The Installation Of The Cisco Unified Presence Publisher Server
Cisco Unified Presence, and before you back up or restore your data in the Disaster Recovery System. The operation fails if you install Cisco Unified Presence and attempt to back up or restore data in the Disaster Recovery System before you run the post-installation deployment wizard. - Page 30 Completing Cisco Unified Presence Installation Setup on the Publisher and Subsequent Servers Completing the Installation of the Cisco Unified Presence Publisher Server Obtain the IP address of Cisco Unified Communications Manager publisher (if you are not using • DNS). Obtain the user ID for the application user on Cisco Unified Communications Manager who has AXL permissions.
- Page 31 Chapter 4 Completing Cisco Unified Presence Installation Setup on the Publisher and Subsequent Servers Completing the Installation of the Cisco Unified Presence Publisher Server Complete the Post Installation Deployment wizard, as follows: Step 2 Window Configuration Steps Post Installation Enter the Cisco Unified Communications Manager publisher Deployment Window hostname in the Hostname field.
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Page 32: Completing The Installation Of Subsequent Cisco Unified Presence Servers
Connectivity Diagnostic tool to probe the network for connectivity issues. Anomalies will be reported back to you via logs if the system can not verify network access to the publisher server on Cisco Unified Presence. If you need to investigate a server problem before proceeding further, you are given an opportunity to pause the process between configuration steps. - Page 33 • used on the Cisco Unified Communications Manager Publisher server. If you assign a subsequent Cisco Unified Presence server to a subcluster prior to installing it, users • in remote clusters will not receive presence information. A presence outage will occur until the server is installed.
- Page 34 Completing Cisco Unified Presence Installation Setup on the Publisher and Subsequent Servers Post-Installation Checklist If you are deploying two or more servers in your Cisco Unified Presence installation, you will need • to use the multi-node feature in Cisco Unified Presence and ensure that your hardware is compatible with this feature.
- Page 35 Chapter 4 Completing Cisco Unified Presence Installation Setup on the Publisher and Subsequent Servers Post-Installation Checklist Post-Installation Tasks Important Notes If you are running Cisco Unified • To configure a SIP PUBLISH trunk on Cisco Communications Manager on the Cisco...
- Page 36 Select Cisco Unified Presence Administration > Presence > Settings to view or configure the cluster Troubleshooting Tips You must wait until the Cisco Unified Presence Sync Agent is active before you can use the Cisco Unified Presence server. Related Topics •...
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Page 37: Appendix
Accessibility Settings in Cisco Unified Presence Administration, page A-10 • Installation Readiness Checklist Before you install Cisco Unified Presence, gather information for each server that you are installing in the cluster and print your data for reference as you work. Use Table 1 to record the information you need. - Page 38 CLI: set network dns Domain CLI: set network domain Gateway Address Yes. In Cisco Unified • Communications Operating System Administration: select Settings > IP > Ethernet • CLI: set network gateway Installation and Upgrade Guide for Cisco Unified Presence Release 8.0 and 8.5...
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Page 39: Installation Readiness Checklist And Settings
Cisco Unified Presence publisher server. If you do this, you must update the IP address of the publisher server on subsequent servers in Cisco Unified Presence. Installation and Upgrade Guide for Cisco Unified Presence Release 8.0 and 8.5... - Page 40 Communications Manager. NTP Server IP Address In Cisco Unified Communications Operating System Administration: select Settings > NTP Servers Organization CLI: set web-security Security Password CLI: set password security Installation and Upgrade Guide for Cisco Unified Presence Release 8.0 and 8.5...
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Page 41: Field Definitions: Installation Readiness Checklist
Field Definitions: Installation Readiness Checklist, page A-5 • Changing the IP Address and Hostname for Cisco Unified Presence • Field Definitions: Installation Readiness Checklist Before You Begin Review the Installation Readiness Checklist. Installation and Upgrade Guide for Cisco Unified Presence Release 8.0 and 8.5... - Page 42 If you have a DNS server, we recommend that you enter Yes to enable DNS. Disabling DNS limits the ability of the system to resolve some domain names. Installation and Upgrade Guide for Cisco Unified Presence Release 8.0 and 8.5...
- Page 43 0 and 255 (except network. No other machine in 0.0.0.0). this network should be using this If DHCP is set to no, consider this IP address. field mandatory. Installation and Upgrade Guide for Cisco Unified Presence Release 8.0 and 8.5...
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Page 44: Installation Readiness Checklist
Greenwich Mean time zone. Time (GMT) Select the time zone that most closely matches the location of your machine. Related Topics Installation Readiness Checklist, page A-1 • Installation and Upgrade Guide for Cisco Unified Presence Release 8.0 and 8.5... -
Page 45: Raid And Bios Settings
If the system prompts you about certificates, you must enable HTTPS to secure communications Step 3 between the browser client and the web server. See the Release Notes for Cisco Unified Presence for more information about how to load the required certificates for the HTTPS connection. -
Page 46: Accessibility Settings In Cisco Unified Presence Administration
Accessing the Icons in the Window Many windows in Cisco Unified Presence have icons that display at the top of the window; for example, an icon of a disk for Save, an icon that is a plus sign (+) for Add, and so on. -
Page 47: Appendix
If your Cisco Unified Presence server is operating in Evaluation or Evaluation-Expire mode following a Note fresh installation, you cannot upgrade it. To upgrade a Cisco Unified Presence server that is already in production, refer to the Cisco Unified Operating System Maintenance Guide for Cisco Unified Presence. -
Page 48: Upgrading From A Local Disk
Before You Begin Before you can upgrade from a local drive, you must download the appropriate patch file from Cisco.com and copy the file to a CD or DVD. Because of the size of the patch files, you will need to copy the files to a DVD in most cases. - Page 49 Appendix B Upgrading Cisco Unified Presence How to Upgrade to a Later Release of Cisco Unified Presence Software Procedure Step 1 Perform one of the following actions in the Auto Negotiation Configuration window: If you want to: Action Automatically set the speed and duplex settings of Select Yes.
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Page 50: Retrieving The Remote Patch
(deactivate) the Cisco UP Presence Engine service in the local Cisco Unified Presence cluster. If you intend to upgrade all clusters to Release 8.x, you should turn off (deactivate) the Cisco UP Presence Engine on all clusters until you complete the intercluster upgrade in your intercluster deployment. -
Page 51: Table
To fix this issue, you must increase the maximum contact list size value. SIP Remote Contact Limit Cisco Unified Presence has a maximum limit on the number of SIP remote contacts that can be active at one time. This maximum value changes based on platform type, see Table B-1. - Page 52 To perform an intercluster upgrade from Cisco Unified Presence Release 7.0(x) to Release 8.5(x) follow the intercluster upgrade procedure outlined in this topic, however skip steps 4 and 5, as you no longer need to restart the Cisco UP XCP Router.
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Page 53: Verifying That The Roster Migration Is Complete On Cisco Unified Presence
Turn on the Cisco UP Presence Engine on all nodes in the local cluster, Step 9 Step 10 Turn on the Cisco UP Presence Engine on all nodes in any remote cluster that you have already upgraded to Cisco Unified Presence Release 8.x prior to this upgrade. Note If you perform an intercluster upgrade from Cisco Unified Presence Release 8.0(x) to Cisco... - Page 54 If the rosterupgradequeue is not empty and the entry on rosterupgradequeue has not decreased over time, Step 2 then perform the following steps on Cisco Unified Presence: On the publisher node in both the local and remote Cisco Unified Presence 8.x clusters, check that • the maximum contact size limitation is set to zero.