Table of Contents
Advertisement
Quick Links
Troubleshooting Cisco MeetingPlace Express
This chapter contains the following troubleshooting topics:
•
•
•
•
•
•
After reviewing this chapter, if you still have problems with Cisco MeetingPlace Express, contact
Cisco TAC. See the Guide to Cisco MeetingPlace Express Documentation and Support for information
on contacting Cisco TAC.
About Your Passwords
These sections describe procedures for resetting your passwords:
•
•
•
Recovering the root Password
If you forget the password that you created for the root account, follow these steps to reset it:
Procedure
From a PC, go to Cisco.com and find the appropriate recovery CD image file. There are four recovery
Step 1
files and all are .iso files:
•
•
Administrator's Installation, Upgrade, and Troubleshooting Guide for Cisco MeetingPlace Express Release 1.1
OL-6665-02
About Your Passwords, page 6-1
About Accessing the System, page 6-3
About Backing Up, Archiving, and Restoring Data, page 6-5
About Common Telephone Errors, page 6-7
About Swapping Out a Disk Drive, page 6-11
Helpful Information, page 6-12
Recovering the root Password, page 6-1
Recovering the mpxadmin Password, page 6-2
Recovering the System Administrator Password Used in the End-User Interface and the
Administration Console, page 6-3
For Cisco MCS 7825I-3.0-IPC1 and Cisco MCS 7825-I1-RC1, the file is called
MCS7825IRecoveryBootImage.iso
For Cisco MCS 7825H-3.0-IPC1 and Cisco MCS 7825-H1-RC1, the file is called
MCS7825HRecoveryBootImage.iso
C H A P T E R
6
6-1
Advertisement
Table of Contents
Related Manuals for Cisco Cisco MeetingPlace Express
Summary of Contents for Cisco Cisco MeetingPlace Express
- Page 1 If you forget the password that you created for the root account, follow these steps to reset it: Procedure From a PC, go to Cisco.com and find the appropriate recovery CD image file. There are four recovery Step 1 files and all are .iso files: For Cisco MCS 7825I-3.0-IPC1 and Cisco MCS 7825-I1-RC1, the file is called...
- Page 2 Burn a CD-ROM with the recovery CD image file. The file must be burned as a CD image and not as a regular file, or else it will not work. Go to the Cisco MCS server where your Cisco MeetingPlace Express application is loaded. Step 3 Insert the CD-ROM that you just burned into the Cisco MCS server CD-ROM drive.
- Page 3 Step 6 Click Log out. Step 7 About Accessing the System This section describes what to do if you have problems accessing the Cisco MeetingPlace Express system. Administrator’s Installation, Upgrade, and Troubleshooting Guide for Cisco MeetingPlace Express Release 1.1 OL-6665-02...
- Page 4 About Accessing the System Accessing the System after Uploading the Wrong SSL Certificate or Key To have SSL work with the Cisco MeetingPlace Express application, you must upload SSL certificates and enable SSL. See the Administrator’s Configuration and Maintenance Guide for Cisco MeetingPlace Express Release 1.1 for information about doing this.
-
Page 5: Backing Up Data
Backing up data is the process of saving database files somewhere else so that they are available in case of a system failure.You can use the Cisco MeetingPlace Express Administration Center to configure the system to automatically back up data. However, if you want to manually back up data, follow these steps:... -
Page 6: Archiving Data
Informix command called ontape. Cisco MeetingPlace Express provides a script called restore.sh that guides you through the restore process. The script is in the $MP_DATABASE/db-maintenance directory. You can only restore a database that is from the same version of the Cisco MeetingPlace Express Caution product. - Page 7 Look for network congestion about the time of the call. This can be found via router and switch • statistics. Ensure that the Cisco MeetingPlace Express system is set to full-duplex with 100 Mbps network • speed. Ensure that the local switch port for the Cisco MeetingPlace Express system has the same •...
- Page 8 Check for any firewalls between the phone and Cisco MeetingPlace Express that may prevent calls. Fixing Undetected Key Presses If you think that the Cisco MeetingPlace Express system is not detecting you when you press the keys on your phone, try these steps: Procedure Log in to the Cisco MeetingPlace Express operating system as the root user.
- Page 9 If the system did not register the call in the trace log, the problem might be a configuration problem • on the device that routes calls to Cisco MeetingPlace Express. Also, check if any firewalls may be preventing the call from reaching the system.
- Page 10 Cisco MeetingPlace Express system. Check for errors on the devices between the phone and the Cisco MeetingPlace Express system. If you do not see a “far end disconnect event,” the Cisco MeetingPlace Express system hung up on you Step 7 first.
- Page 11 About Swapping Out a Disk Drive This section describes how to swap out a hard-disk drive on your Cisco MCS server. Each Cisco MCS server has multiple hard-disk drives so it is possible to continue using the Cisco MeetingPlace Express system if a hard-disk drive fails.
-
Page 12: Helpful Information
Connect the power cord and all external cables. Step 5 Turn on the power. Step 6 Reinstall the Cisco MeetingPlace Express operating system and restore the application and your data Step 7 from a backup. Swapping Out a Disk Drive on a Cisco MCS 7835 All versions of the Cisco MCS 7835 (Cisco MCS 7835-H1-RC1, Cisco MCS 7835-I1-RC1, Cisco MCS 7835H-3.0-IPC1, and Cisco MCS 7835I-3.0-IPC1) support up to six Small Computer... -
Page 13: Exception Codes
Exception Codes The Cisco MeetingPlace Express system generates exception codes whenever there is an internal problem. There are many exception codes and they are not all documented here. Instead, only those exception codes that are meaningful and that you can possibly fix are included. - Page 14 ## is the configured value. This may be caused by the license being temporary expired. Recommended Action: No action required. Administrator’s Installation, Upgrade, and Troubleshooting Guide for Cisco MeetingPlace Express Release 1.1 6-14 OL-6665-02...
- Page 15 INFO No voice conferencing licenses The system has a web are installed. conferencing license installed but no voice conferencing license. Recommended Action: Install voice conferencing licenses. Administrator’s Installation, Upgrade, and Troubleshooting Guide for Cisco MeetingPlace Express Release 1.1 6-15 OL-6665-02...
- Page 16 The user name is not being recorded. This normally happens only during stress testing. Recommended Action: No action required. Administrator’s Installation, Upgrade, and Troubleshooting Guide for Cisco MeetingPlace Express Release 1.1 6-16 OL-6665-02...
- Page 17 POC: SMTP server failed to The SMTP e-mail exchanger deliver e-mails due to unknown rejected a recipient’s e-mail recipient. address as unknown. Recommended Action: No action required. Administrator’s Installation, Upgrade, and Troubleshooting Guide for Cisco MeetingPlace Express Release 1.1 6-17 OL-6665-02...
- Page 18 In the second line of this example, it says module = 8, which, based on Table 6-3, indicates that the error was caused by the Voice User Interface. Table 6-3 converts the module numbers to system component names. Administrator’s Installation, Upgrade, and Troubleshooting Guide for Cisco MeetingPlace Express Release 1.1 6-18 OL-6665-02...
- Page 19 IMC_CLASS_GWSIMAGENT 27648 IMC_CLASS_STREAMGW Streaming gateway 28672 IMC_CLASS_CCA Call control agent 29696 IMC_CLASS_MPDIRSVC Directory services 30720 IMC_CLASS_MERGED PCI conversion/merge daemon 31744 IMC_CLASS_GSCOPE Gyroscope application 32768 IMC_CLASS_NMPAGENT NMPAgent Administrator’s Installation, Upgrade, and Troubleshooting Guide for Cisco MeetingPlace Express Release 1.1 6-19 OL-6665-02...
- Page 20 Helpful Information Table 6-3 Module Numbers and Names (continued) Internal Error Module Number System Component Number Description 33792 IMC_CLASS_TWATCH Trigger watch 34816 IMC_CLASS_POCLIENT Post office client Administrator’s Installation, Upgrade, and Troubleshooting Guide for Cisco MeetingPlace Express Release 1.1 6-20 OL-6665-02...