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Problem
Call quality is poor.
Cannot access
network service.
Cannot send or
receive Text
Message.
Cannot connect to
Multimedia
Message service
provider.
170
Troubleshooting
Solution
• Your current location may not
provide good call quality (i.e.,
in a car or train). Move to a
location where radio signal
strength is greater.
• Check where your account
has been registered and
where the service is
available.
• Make sure you are correctly
subscribed for the Short
Message Service, that the
network supports this service,
and that the centre number is
set up correctly. If not, contact
your network service
provider.
• MMS settings and
configuration may be missing
or incorrect or the network
does not support it. Check
your service provider's
access point number.
Contact your service provider
to confirm the correct
settings.
Problem
Limited memory
• Delete any unnecessary data.
available.
• Magnetised objects such as
health necklaces placed near
Call is terminated
the phone may terminate the
unexpectedly.
call. Keep your phone away
from such objects.
• Confirm that the source
No entries are
setting (Handset or SIM) and
displayed in the
View Groups setting are
Contacts List
made correctly.
• Before transmitting fax data,
configure your fax software to
use the software flow control.
Fax transmission
failure
• Use of the optional data cable
is recommended for
transmitting fax data.
Solution
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