Downloading New Code; Hp Customer Support Services; Before Calling Support - HP J4850A Installation And Getting Started Manual

Downloading New Code

When product enhancements occur for the Switch 5300xl Series, new code
can be downloaded to the switch through several methods, for product
enhancements and new features. Please see the Management and Configu-
ration Guide that is on the ProCurve Web site,
information.
The new code would be available on the ProCurve Web site,
www.procurve.com.

HP Customer Support Services

If you are still having trouble with your switch, Hewlett-Packard offers support
24 hours a day, seven days a week through the use of a number of automated
electronic services. See the Customer Support/Warranty booklet that came
with your switch for information on how to use these services to get technical
support. The ProCurve Web site,
support information.
Additionally, your HP-authorized network reseller can provide you with assis-
tance, both with services that they offer and with services offered by HP.

Before Calling Support

Before calling your networking dealer or HP Support, to make the support
process most efficient, you first should have retrieved the following informa-
tion:
Information Item
• product identification, including the chassis,
modules, and mini-GBICs
• details about the switch's status including the OS
(software) version, a copy of the switch config-
uration, a copy of the switch Event Log, and a
copy of the switch status and counters informa-
tion
• copy of your network topology map, including
network addresses assigned to the relevant de-
vices
www.procurve.com
www.procurve.com
also provides up-to-date
Information Location
the front of the switch, and on the
modules and mini-GBICs
switch console: show tech
command
your network records
Troubleshooting
Downloading New Code
for more
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