Downloading New Switch Software; Hp Customer Support Services; Before Calling Support - HP E3800-24G-2SFP+ Installation And Getting Started Manual

Downloading New Switch Software

Software Updates can be downloaded to the switch through several methods.
Switch software updates are available at www.hp.com/networking/support.
For more information, see the Management and Configuration Guide for
your switch on the HP Web site.

HP Customer Support Services

If you are still having trouble with your product, Hewlett-Packard offers
support 24 hours a day, seven days a week through the use of a number of
automated electronic services. HP provides up-to-date customer care, support
and warranty information at www.hp.com/networking/support.
Additionally, your HP authorized network reseller can provide you with
assistance, both with services that they offer and with services offered by HP.

Before Calling Support

Before calling your networking dealer or HP Support, to make the support
process most efficient, you first should have retrieved the following informa-
tion:
Information Item
• product identification, including
mini-GBICs
• details about the switch's status
including the software (OS) version, a
copy of the switch configuration, a
copy of the switch Event Log, and a
copy of the switch status and counters
information
• copy of your network topology map,
including network addresses assigned
to the relevant devices
Downloading New Switch Software
Information Location
the front of the switch and on labels on the
mini-GBICs
switch console: show tech command
your network records
Troubleshooting
5-15