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TROUBLESHOOTING
If the configuration setup fails, please note:
• 5G Wi-Fi signals are not supported with this device. Please use 2.4G
Wi-Fi signals.
• Some residential broadband, radio, and television broadband, multi-level
networks sometimes restrict the feeder from being able to connect to the
network server.
• Some software conflicts in the phone will also cause the connection to fail.
Please restart your mobile device. Make sure your mobile phone's Bluetooth
and positioning are turned on and then try to reconnect to the feeder.
PROBLEM
Feeder not working
Feeder is offline
Issues with power
WARRANTY CARD
Fetch for Pets offers a 12-month warranty from the date of purchase for
manufacturing defects or defects on any of the materials of the product.
Fetch for Pets will replace the product within the 12-month warranty
time frame.
For the guarantee to be valid, the customer must present the receipt or
invoice to Fetch for Pets that proves the product is still under warranty.
The warranty period will not start after replacing the product, it remains at
12 months from the original date of purchase.
SOLUTION
If the feeder does not feed accurately or does not feed, please check whether
there is too much food in the food tank and whether the food passage is
blocked. Please clean the food outlet and the food passage. When using
battery power, please check whether the battery is dead or leaking.
If the feeder is offline, please check the distance between the feeder and the
router at home. Do not exceed 30ft distance. Signal can be limited if divided
by a wall. Try moving the feeder closer to the Wi-Fi router.
If there is no response when starting the feeder up, please check the power
supply. Please ensure that device has proper power supply.
EN
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