1. Manuals
  2. Brands
  3. Canon Manuals
  4. Server
  5. ImagePRESS Server H350 V2
  6. Service manual

Canon ImagePRESS Server H350 V2 Service Manual

Hide thumbs
Table of Contents

Advertisement

Quick Links

Download this manual
imagePRESS
Server H350 V2
SERVICE
MANUAL
Canon
July 16, 2020
Rev. 1.1
COPYRIGHT
2020 CANON INC.
CANON imagePRESS Server H350 V2 Rev. 1.1 PRINTED IN U.S.A.
©

Advertisement

Table of Contents
loading

Related Manuals for Canon ImagePRESS Server H350 V2

Summary of Contents for Canon ImagePRESS Server H350 V2

  • Page 1 Server H350 V2 SERVICE MANUAL Canon July 16, 2020 Rev. 1.1 COPYRIGHT 2020 CANON INC. CANON imagePRESS Server H350 V2 Rev. 1.1 PRINTED IN U.S.A. ©...
  • Page 2 When changes occur in applicable products or in the contents of this manual, Canon will release technical information as the need arises. In the event of major changes in the contents of this manual over a long or short period, Canon will issue a new edition of this manual.
  • Page 3 Important Notices Copyright The copyright of this document belongs to Canon Inc. This document may not be copied, reproduced or translated into another language, in whole or in part, without the prior consent of Canon Inc. Copyright CANON INC. 2020 Caution Use of this manual should be strictly supervised to avoid disclosure of confidential information.
  • Page 4 Important Notices Symbols Explanation Symbols Explanation Cleaning is needed. Measurement is needed. The following rules apply throughout this Service Manual: 1. Each chapter contains sections explaining the purpose of specific functions and the relationship between electrical and mechanical systems with reference to the timing of operation. In the diagrams, represents the path of mechanical drive;...
  • Page 5 Contents Contents 1. Introduction...................... 1 Introduction............................2 About the imagePRESS Server......................2 About this document..........................2 How the imagePRESS Server operates....................3 Before you service the imagePRESS Server...................3 Tools you will need..........................3 Precautions ............................3 Specifications............................7 Hardware features..........................7 Physical specifications...........................7 Safety and emissions compliance......................7 System Software...........................8 User Software............................8 Checking the Service Mode of Connection Engine..................
  • Page 6 Contents Replacing parts on the motherboard.....................48 CPU..............................49 Battery............................... 52 Jumpers............................. 54 Fan..............................54 Power supply............................55 Hard disk drive............................57 DVD drive............................60 Restoring and verifying functionality after service.................. 61 Servicing the imagePRESS Server with furniture...................62 5. PERFORMING BACKUP AND RESTORE............. 63 Performing Backup and Restore.......................
  • Page 7 Contents 7. TROUBLESHOOTING..................84 Troubleshooting..........................85 Preliminary on-site checkout........................ 85 Error messages and conditions......................89 Troubleshooting information.........................93 Cleaning the imagePRESS Server....................... 95 8. INSTALLATION PROCEDURE...............97 Installation............................98 Before Connection..........................98 Installation Procedure..........................99 Settings After Installation........................105 Removable HDD Kit-B5........................108 Before and after installing the HDD Security Option................108...
  • Page 8 Introduction Introduction........... 2 Specifications........7...
  • Page 9 1. Introduction Introduction This document includes information about servicing theimagePRESS Server H350 V2.0. the imagePRESS Server H350 V2.0 is referred to as “imagePRESS Server.” About the imagePRESS Server The imagePRESS Server adds computer connectivity and highly efficient PostScript and PCL printing ability to the imagePRESS C910/C810/C710CA.
  • Page 10 1. Introduction Document conventions NOTE: The Note: indicator highlights important messages and additional information. WARNING: A warning concerning operations that may lead to death or injury to persons if not performed correctly. To use the equipment safely, always pay attention to these warnings. CAUTION: A caution concerning operations that may lead to injury to persons if not performed correctly.
  • Page 11 1. Introduction Report shipping damage If there is evidence of shipping damage, save the shipping boxes and damaged parts. Call the shipper immediately to file a claim and notify your authorized service/support center. Do not change an existing network The imagePRESS Server is probably connected to an existing Local Area Network (LAN) based on Ethernet hardware. The network is the link between the customer’s computer, existing laser printers, and other prepress equipment.
  • Page 12 1. Introduction • Before you remove an electronic component from the shipping box, touch a metal area of the printer to discharge static from your body. • After you remove an electronic component from the shipping box, place it face up on a grounded antistatic surface. •...
  • Page 13 1. Introduction Lift the imagePRESS Server carefully CAUTION: Never lift the imagePRESS Server by grasping the top panel. The top panel does not support the weight of the imagePRESS Server. ATTENTION: Ne jamais soulever le serveur d’impression par sa partie supérieure : celle-ci ne peut pas supporter le poids du système.
  • Page 14 1. Introduction Specifications This section provides an overview of the imagePRESS Server features, specifications, and safety certifications. Hardware features Item Content Print Resolution 1200 dpi x 1200 dpi, 600 dpi x 600 dpi Page Description Language(s) Adobe PS3, PCL6 Memory 8GB (2 x 4GB) Hard Disk Drive 1TB SATA...
  • Page 15 COPIER > OPTION > INT-FACE > CNT-TYPE > xxx CNT-TYPE Model imagePRESS Server H350 V2.0 How to obtain the Fiery password To log on to the Fiery Windows OS or the Fiery server as an administrator or operator, you must obtain the Fiery password.
  • Page 16 1. Introduction To obtain the Fiery password 1. Make sure that the Fiery server is connected to the printer. 2. Print the Fiery Server Configuration page from the display panel on the Fiery server or the printer LCD panel. 3. On the Fiery Server Configuration page, look for ID in the BIOS Setup section. The alphanumeric characters in the ID field is the default password for the following: •...
  • Page 17 INSTALLING HARDWARE Installing Hardware ......11...
  • Page 18 2. INSTALLING HARDWARE Installing Hardware About the installation process It is strongly recommended that you review this chapter before you install the imagePRESS Server. Also keep in mind that installation problems are easier to avoid and diagnose if you proceed from the component level to the system level, verifying functionality at each step.
  • Page 19 2. INSTALLING HARDWARE Figure 2: Space requirement for the imagePRESS Server without optional furniture Item 20cm+ (8 in.) imagePRESS Server Connector panel Side panel Fiery Quick Touch display panel Front panel ■ Printer readiness • Is the printer configured for use with the imagePRESS Server? (For the proper settings, see the documentation that accompanies the printer.) •...
  • Page 20 2. INSTALLING HARDWARE • The network administrator must install the user software shipped with the imagePRESS Server onto networked Windows and Mac OS computers that print to the imagePRESS Server (user documentation is also included). NOTE: This document covers hardware installation and service and provides general information about connecting the imagePRESS Server to the customer’s network.
  • Page 21 2. INSTALLING HARDWARE Figure 3: Front and connector panel Item Item Front panel Connector panel Fiery QuickTouch LCD Power connector Type A USB 3.0 ports (x3) Power switch |: Power On O: Power Off NOTE: Type A USB 2.0 ports (x2) Do not use the USB ports on the Fiery QuickTouch for keyboard/mouse connec- tions for the service purpose.
  • Page 22 2. INSTALLING HARDWARE Figure 4: Inside the front panel Item DVD drive DVD eject button ■ (Optional) Connecting the monitor, keyboard, mouse, and power Before using the imagePRESS Server, connect the monitor, keyboard, mouse, and power to the imagePRESS Server if applicable.The Fiery NX Station is an option.
  • Page 23 2. INSTALLING HARDWARE ● To connect to the printer 1. Make sure that the imagePRESS Server and the printer are powered off. 2. Locate the printer interface cable. 3. Connect one end of the printer interface cable to the printer interface port on the back of the imagePRESS Server (see “Connecting the imagePRESS Server”...
  • Page 24 2. INSTALLING HARDWARE After power on, the site administrator should perform Network Setup, verify the network connection, verify that the imagePRESS Server appears in the list of printers, and then print a few test documents from a networked computer that will use the imagePRESS Server.
  • Page 25 2. INSTALLING HARDWARE 6. Work with the network administrator to configure the IP address settings manually. • Disable Get IP address automatically and enter the IP address. • Enter the subnet mask. • Disable Get DNS address automatically and enter the DNS address. 7.
  • Page 26 USING THE IMAGEPRESS SERVER Using the imagePRESS Server..20...
  • Page 27 3. USING THE IMAGEPRESS SERVER Using the imagePRESS Server The following user interfaces are available for the imagePRESS Server: • Fiery QuickTouch on the front of the imagePRESS Server Fiery QuickTouch is a seven-inch LCD color touch screen interface for the imagePRESS Server •...
  • Page 28 3. USING THE IMAGEPRESS SERVER 3. If you printed the imagePRESS Server Test Page, examine the quality of the Test Page from the printer. If the Test Page prints, you know the imagePRESS Server is functional and the connection between the imagePRESS Server and the printer is working.
  • Page 29 3. USING THE IMAGEPRESS SERVER Figure 9: Fiery QuickTouch panel Item Fiery QuickTouch LCD Power button USB 3.0 ports (x3) Reset button (requires pin) ■ Overview of Fiery QuickTouch menu options The following options are available from the Fiery QuickTouch: Figure 10: Fiery QuickTouch Home screen The Home screen is the main interface for job status, and displays various screen elements.
  • Page 30 3. USING THE IMAGEPRESS SERVER Item Item File name of the active print job Quick Launch The Quick Launch displays additional applications. Time left to complete the active print job Shows consumables Quick Options and current local time The Queue job list shows queued jobs and detailed information about each job. Figure 11: Queue job window The Printed jobs list provides job status and details about the jobs that have been printed.
  • Page 31 3. USING THE IMAGEPRESS SERVER Quick Launch From the Home screen, you can press the Quick launch icon on the bottom-left corner of the screen to access the following menus: • Fiery System Restore • Settings • About Fiery • Print configuration •...
  • Page 32 3. USING THE IMAGEPRESS SERVER Figure 14: Quick options menu Network status LEDs Two LEDs next to the Ethernet connector indicate the network speed. For additional network information, see Configuration and Setup, which is part of the user documentation set. Figure 15: Ethernet network port (upper RJ-45) Item Link/ Activity indicator...
  • Page 33 3. USING THE IMAGEPRESS SERVER Starting, shutting down, restarting, and rebooting You can leave the imagePRESS Server ON all of the time. Remember that when the imagePRESS Server is powered off, network access to the printer is interrupted. Power off the imagePRESS Server when you need to service it and before you remove or attach any cables to it.
  • Page 34 3. USING THE IMAGEPRESS SERVER ■ To shut down, restart, or reboot from the Fiery QuickTouch NOTE: Notify the site administrator before you remove the imagePRESS Server from the network. 1. Make sure that the imagePRESS Server is not receiving, processing, or printing any jobs. If Printing appears on the Fiery QuickTouch, the imagePRESS Server is processing.
  • Page 35 REPLACING PARTS Replacing parts........29...
  • Page 36 4. REPLACING PARTS Replacing parts Generally, the imagePRESS Server requires no regular service or maintenance. Use the procedures in this chapter to inspect, remove, reseat, and replace major hardware components. Overview This chapter includes information about servicing the following components: •...
  • Page 37 4. REPLACING PARTS Figure 18: imagePRESS Server front and connector panel Item Item Front panel Connector panel Fiery QuickTouch LCD Power connector Type A USB 3.0 ports (x3) Power switch |: Power On O: Power Off NOTE: Type A USB 2.0 ports (x2) Do not use the USB ports on the Fiery QuickTouch for keyboard/mouse connec- tions for the service purpose.
  • Page 38 4. REPLACING PARTS Figure 19: Inside the front panel Item DVD drive DVD eject button...
  • Page 39 4. REPLACING PARTS Figure 20: Exploded view of components Item Item Item Fiery QuickTouch USB3.0 cable DIMM (x2) Hard disk drive Hard disk drive data cables DVD drive DVD drive data cable Battery Chassis Printer interface board Motherboard Rear fan Fiery QuickTouch power cable Front panel Fiery QuickTouch display...
  • Page 40 4. REPLACING PARTS Figure 21: Power and data cable connections Cable From Power supply cable Power supply a. 24-pin power connector on motherboard (J18) b. 8-pin power connector (PWRCONN1) c. DVD drive power connector d. Hard disk drive power connector e.
  • Page 41 4. REPLACING PARTS When shutting down the imagePRESS Server, do the following: IMPORTANT: Remember that when the imagePRESS Server is powered off, network access to the printer is interrupted. Always obtain permission from the network administrator before you take the imagePRESS Server off the network. •...
  • Page 42 4. REPLACING PARTS 2. From the back of the unit, slide the right side chassis cover toward the rear of the unit and remove. 3. Remove the two screws at the rear left of the chassis. Figure 23: Removing the right panel 4.
  • Page 43 4. REPLACING PARTS 2. Release the six tabs and pull the front bezel off. Figure 25: Front bezel tabs ITem Top tab (one on each side of bezel) Middle tab (one on each side of bezel) Bottom tab (one on each side of bezel) ■...
  • Page 44 4. REPLACING PARTS CAUTION: It is highly recommended that you use a screwdriver with a magnetic tip when removing or replacing screws on the Fiery QuickTouch. If you do not, the screws you remove or replace might fall inside the Fiery QuickTouch device. ■...
  • Page 45 4. REPLACING PARTS 4. Remove the two connectors attached to the Fiery QuickTouch. 1. Remove the tie-wrap that bundles the power cable and a tab on the support bracket for USB connector. 2. Remove the power harness by unplugging it. 3.
  • Page 46 4. REPLACING PARTS Item Power harness connector USB connector 5. Turn the unit so it is faced down on the work surface. 6. Remove the single screw in the center, then remove the washer and spring washer.
  • Page 47 4. REPLACING PARTS 7. Rotate the Fiery QuickTouch 45 degrees. 8. Remove the top bezel. ■ Replace the Fiery QuickTouch 1. Attach the new Fiery QuickTouch part to the top bezel by rotating the top bezel 45 degrees, then rotate until the bezel and Fiery QuickTouch align.
  • Page 48 4. REPLACING PARTS Figure 26: Printer interface board Item Switch (positioned to 1-3m) Printer interface cable connector PCIE x16 connector ● To remove the printer interface board 1. Shut down and open the imagePRESS Server (see “Shutting down the system” on page 33).
  • Page 49 4. REPLACING PARTS ■ Motherboard replacement overview You suspect a faulty motherboard or hard disk drive. Replace the hard disk drive. Reinstall system software. Yes. Problem solved? Reassemble system and verify functionality. Reinstall old hard disk drive. Transfer options and BIOS information to the new motherboard.
  • Page 50 4. REPLACING PARTS IMPORTANT: Follow standard ESD and other safety precautions when handling components (see “Precautions ” on page 3). During service to the motherboard, avoid using excessive force and always place the motherboard on a grounded, non-metallic, static-free surface. Never allow any metal to touch the solder contacts on the underside of the motherboard, especially beneath the battery socket.
  • Page 51 4. REPLACING PARTS NOTE: First remove any plastic cable clamp(s) securing internal cables and tie-wraps. • Rear fan cable • Fiery QuickTouch power/LED cable • Fiery QuickTouch USB port cable • DVD drive cables: • SATA data cable • Power and data combination cable •...
  • Page 52 4. REPLACING PARTS • First, replace the hard disk drive and install system software. Always replace a faulty hard disk drive with a new hard disk drive. Transferring a hard disk drive from one imagePRESS Server to another is incorrect and strongly discouraged. •...
  • Page 53 4. REPLACING PARTS 2. Install the motherboard in the chassis. Angle the motherboard so that the motherboard connectors fit into the cutouts in the back of the chassis. IMPORTANT: Make sure that the flexible grounding tabs on the cutouts for the network ports make contact with the outside of the ports. Do not allow the tabs to fold over or become bent inside the ports.
  • Page 54 4. REPLACING PARTS • Verify all functionality by using the motherboard replacement dongle to enter Service Mode. (Service Mode is not indicated on the monitor or Fiery QuickTouch panel, but is entered once you power on with a new motherboard installed and the motherboard replacement dongle installed on a USB port.) Service Mode is a temporary state that allows you to make sure that the motherboard solves the problem that you are troubleshooting.
  • Page 55 4. REPLACING PARTS Transferring options and BIOS information to the new motherboard After you verify that the new motherboard solves the problem that you are troubleshooting, you must use the motherboard replacement dongle to transfer options to the new motherboard. To transfer options and BIOS information to the new motherboard NOTE: This procedure, which takes approximately 15-20 minutes, assumes that the imagePRESS Server is fully assembled with the new...
  • Page 56 4. REPLACING PARTS 3. To release a DIMM, push outward on the levers on each side of the DIMM. Figure 28: Releasing a DIMM Item Clips DIMM Slot notch 4. Pull the DIMM straight out of the socket. 5. To replace a DIMM, insert the DIMM straight into the socket and close the levers at each side to lock it into place. NOTE: The socket is keyed so that the DIMM fits only one way.
  • Page 57 4. REPLACING PARTS Figure 29: CPU cooling assembly Item Item CPU fan Yellow triangle Fastener screw (1 of 4) Load plate open Heatsink Yellow triangle IMPORTANT: If you remove the CPU from the motherboard in order to install it on a new motherboard, unpack the new motherboard and remove the protective plastic cover on the CPU socket.
  • Page 58 4. REPLACING PARTS 3. Remove the CPU cooling assembly. CAUTION: Be aware that both the cooling assembly and the CPU may be very hot. You may need to allow the components to cool before you attempt to remove them. • Loosen the four screws that secure the cooling assembly to the motherboard. Partially loosen all the screws before loosening any one screw all the way.
  • Page 59 4. REPLACING PARTS Figure 30: Removing/replacing the CPU Item Item Socket lever in the locked position Load plate open Yellow triangle Yellow triangle Socket lever in the open position ■ To replace the CPU cooling assembly NOTE: Before you install the cooling assembly, completely remove any thermal compound residue on the surface of the CPU and the base of the heatsink, and then apply a fresh thermal compound square to the base of the heatsink.
  • Page 60 4. REPLACING PARTS WARNING: There is danger of explosion if the battery is replaced with an incorrect type. Replace it only with the same type recommended by the manufacturer. Dispose of used batteries according to local regulations. ACHTUNG: Es besteht Explosionsgefahr, wenn die Batterie durch eine Batterie falschen Typs ersetzt wird. Als Ersatz dürfen nur vom Hersteller empfohlene Batterien gleichen oder ähnlichen Typs verwendet werden.
  • Page 61 4. REPLACING PARTS ■ To configure the system date and time 1. Access WebTools. 1. On a client computer that is connected to the same network as the imagePRESS Server, open a Web browser window. 2. In the URL field of the browser, type the IP address or DNS name of the imagePRESS Server, and press Enter. The IP address is listed under the Network Setup section of the imagePRESS Server Configuration page.
  • Page 62 4. REPLACING PARTS 3. Remove the four screws from the connector panel, while holding the fan assembly from the inside. Set aside the screws. Figure 32: Removing/replacing the fan Item Fan assembly Airflow direction Screw (1/4) 4. Remove the fan from the chassis. ■...
  • Page 63 4. REPLACING PARTS 4. Remove the SATA power cables from the hard disk drives. 5. Detach the SATA power cable from the power connector of the dual cable for the DVD drive. 6. Detach the 8-pin power cable from the connector from the Fiery QuickTouch. 7.
  • Page 64 4. REPLACING PARTS 7. Connect three of the other SATA power cables to the SATA power connectors on the hard disk drive. 8. Connect the power cables to the motherboard (see “imagePRESS Server hardware” on page 29 • • 8-pin power cable to connector PWRCONN1 •...
  • Page 65 4. REPLACING PARTS 3. Remove the power supply cable from the hard disk drive. 4. Remove the hard disk drive data cable from the hard disk drive. 5. Remove the screw securing the hard disk drive bracket to the bracket shelf. 6.
  • Page 66 4. REPLACING PARTS 7. Remove the four screws that attach the hard disk drive to the hard disk drive bracket (see below). Figure 35: Removing/replacing the hard disk drive from/in the hard disk drive bracket Item Item 2.5 inch HDD HDD sled Mounting bracket for 2.5 inch HDD Screw (1/4)
  • Page 67 4. REPLACING PARTS 4. Slide the bracket all the way onto the shelf and lock it by moving the latch toward the front panel. IMPORTANT: Avoid striking the DIMMs as you replace the hard disk drive bracket. NOTE: You will encounter slight resistance as you slide the bracket onto the shelf. The resistance is caused by two tension points on the bottom of the bracket.
  • Page 68 4. REPLACING PARTS 3. Release the front latches on both side of the DVD drive by squeezing the levers, and pull the DVD drive out of the slot. Figure 36: Removing/replacing the DVD drive Item Latch lever (1/2) DVD drive 4.
  • Page 69 4. REPLACING PARTS 3. Replace any panels that you removed earlier, as described on “Opening the imagePRESS Server” on page 4. If you replaced the motherboard, make sure that the new motherboard solves the problem that you are troubleshooting, and then transfer options to the new motherboard.

  • Page 70: Table Of Contents

    PERFORMING BACKUP AND RESTORE Performing Backup and Restore..64 Backup recommendations....67 Using Backup and Restore....68 Backing up or restoring the imagePRESS Server.......69 Backing up the system configuration ............71 Restoring the system configuration..72 Using Fiery System Installer....73 Restore with Fiery System Installer..74 Using bootable USB storage device to restore..........

  • Page 71: Performing Backup And Restore

    5. PERFORMING BACKUP AND RESTORE Performing Backup and Restore This chapter provides information about how to back up or restore information to the system. The imagePRESS Server ships with system software pre-installed on the hard disk drive (HDD). A factory-installed backup partition is available for restore if there is no on-site usable backup.
  • Page 72 5. PERFORMING BACKUP AND RESTORE Backup method Description of backup image Bootable option Possible des- Restore method tination Backup and Restore in Customized image, manually Non-bootable image Internal HDD. • Backup and WebTools or Fiery Quick- backed up. Includes software up- only.
  • Page 73 5. PERFORMING BACKUP AND RESTORE Backup method Description of backup image Bootable option Possible des- Restore method tination Fiery System Installer on Sys- Customized image, manually Bootable option sup- • USB de- • If bootable, can tem Software DVD1: Fiery backed up.

  • Page 74: Backup Recommendations

    5. PERFORMING BACKUP AND RESTORE Backup recommendations Even though the server maintains a backup you can use for recovery of the factory installation, creating a separate backup provides the ability to retrieve customized settings and job information if a recent backup is needed. You can create a backup by using Fiery System Restore (from Command WorkStation, WebTools, or Fiery QuickTouch), or Fiery System Installer.

  • Page 75: Using Backup And Restore

    5. PERFORMING BACKUP AND RESTORE Using Backup and Restore Backup and Restore allows you to create a backup of the imagePRESS Server for quick recovery later when any problem happens. It also allows you to create a backup of the Fiery Resources and Settings. You can restore the imagePRESS Server either from images stored on the local hard disk, or from a bootable USB drive.

  • Page 76: Backing Up Or Restoring The Imagepress Server

    5. PERFORMING BACKUP AND RESTORE Backing up or restoring the imagePRESS Server The following tasks describe using Backup and Restore on WebTools. Fiery QuickTouch uses the same menu selections and features for backing up and restoring the imagePRESS Server. Refer to the following tasks if you are using Backup and Restore on Fiery QuickTouch.
  • Page 77 5. PERFORMING BACKUP AND RESTORE 3. If you selected USB, make sure to connect the USB drive to the USB connector on the imagePRESS Server. NOTE: If the capacity of the USB flash drive is less than size of the value listed in Estimated size: field, the backup process will not take place.

  • Page 78: Backing Up The System Configuration

    5. PERFORMING BACKUP AND RESTORE Backing up the system configuration If you back up the system configuration, you can restore that configuration after reinstalling or upgrading system software. When you back up the system configuration, you save a configuration file that includes one or more of the following: •...

  • Page 79: Restoring The System Configuration

    5. PERFORMING BACKUP AND RESTORE Restoring the system configuration You can restore the system configuration of the imagePRESS Server to its previous state using a previously-saved system configuration file. For more information about the system configuration file, see “Backing up the system configuration” on page If you could not save a system configuration file, you must configure Setup.

  • Page 80: Using Fiery System Installer

    5. PERFORMING BACKUP AND RESTORE Using Fiery System Installer You can create the system backup or restore from the backup using Fiery System Installer provided with the System Software DVD 1. CAUTION: It is recommended that you create system backups periodically. You can perform the following tasks from Fiery System Installer;...

  • Page 81: Restore With Fiery System Installer

    5. PERFORMING BACKUP AND RESTORE Restore with Fiery System Installer To recover from a system crash, you must restore the system with a backup image. NOTE: Backed-up data can be only restored to the same imagePRESS Server. To restore the system using Fiery system installer You will access your backup media (USB drive, local hard disk drive or external hard disk drive) to restore the system.

  • Page 82: Using Bootable Usb Storage Device To Restore

    5. PERFORMING BACKUP AND RESTORE Using bootable USB storage device to restore Use the following procedure when you restore the system without using the System Software DVD 1, or when the imagePRESS Server does not boot from the built-in hard disk drive. You can restore from the bootable backup media (including the Fiery factory image) created by either Backup and Restore or Fiery System Installer.

  • Page 83: Platform Utilities

    5. PERFORMING BACKUP AND RESTORE Platform Utilities Use Fiery System Installer for advanced procedures, such as erasing hard disks, or launching Windows Task Manager. These utilities are available when you select Platform Utilities. NOTE: The Platform Utilities is available only on the monitor. Erase data from hard disk drive If selected, the following methods are provided: •...

  • Page 84: Fiery Deployable Image

    5. PERFORMING BACKUP AND RESTORE Fiery Deployable Image CAUTION: The process of creating a deployable image will erase the current Fiery system software. You must create a backup Fiery system image (see “To backup manually” on page 69) before creating a deployable image. After you make the Fiery deployable image, reinstall the backup onto the original Fiery server.
  • Page 85 5. PERFORMING BACKUP AND RESTORE 8. In Warning window, click Continue. The Network connection is lost and “Fiery services are not responding” message is displayed on the printer control panel. NOTE: It may take approximately 40 minutes or more to format the USB flash drive and load the files on to the drive. Do not interrupt the operation.
  • Page 86 INSTALLING SYSTEM SOFTWARE Installing System Software....80...
  • Page 87 C910/C810/C710CA imagePRESS Server H350 *1) Since Windows version is different from imagePRESS Server H350 to imagePRESS Server H350 V2.0, OS upgrade kit is necessary to update from imagePRESS Server H350 to imagePRESS Server H350 V2.0. *2) Updating to the latest MFP firmware version is required to support imagePRESS C910/C810/C710CA by imagePRESS Server H350 V2.0.
  • Page 88 6. INSTALLING SYSTEM SOFTWARE • “Before you install or upgrade system and user software” on page 81 • “Installing or upgrading the system and user software with Fiery System Installer” on page 81 • “After installing or updating the system software” on page 82 •...
  • Page 89 6. INSTALLING SYSTEM SOFTWARE 4. When the language selection screen displays, select a language. The language selection screen displays on the monitor and on Fiery QuickTouch. If you select a language on either device, you will need to complete the entire installation on that device, and the other device’s screen will be locked for the duration of the installation.
  • Page 90 6. INSTALLING SYSTEM SOFTWARE • If you are not prompted to save the log, record the error message. • If the network cable and printer interface cables are still connected to the imagePRESS Server, disconnect the cables and perform the installation again, starting from “Installing or upgrading the system and user software with Fiery System Installer”...
  • Page 91 TROUBLESHOOTI Troubleshooting........85...
  • Page 92 7. TROUBLESHOOTING Troubleshooting The imagePRESS Server is a server for printers, and is generally part of a configuration that has connectivity to the printer and workstations or computers. Problems may occur in one of three areas: • Inside the imagePRESS Server •...
  • Page 93 7. TROUBLESHOOTING ● To check internal components 1. Shut down, and then open the imagePRESS Server. (see “Opening the imagePRESS Server” on page IMPORTANT: Before you touch any components inside the imagePRESS Server, attach a grounding strap to your wrist and discharge any static electricity on your body by touching a metal part of the imagePRESS Server.
  • Page 94 7. TROUBLESHOOTING Conditions to verify Part and additional page references When the problem occurs, collect logs by doing the following: Fiery QuickTouch, 1. Log into the imagePRESS Server. “Fiery QuickTouch” on page 21 You can log into the imagePRESS Server with a monitor, keyboard, and mouse, or from a client computer with Remote Desktop.
  • Page 95 7. TROUBLESHOOTING Conditions to verify Part and additional page references Each board required is: Printer interface board, “Printer interface • Present board” on page 40 • Installed in the correct slot • Well-seated • Appears undamaged Required cables (if applicable) are: •...
  • Page 96 7. TROUBLESHOOTING Conditions to verify Part and additional page references If included in the system, the required mouse, monitor, and keyboard are present and ap- • Mouse (if applicable) pear undamaged. The mouse and keyboard are connected to the correct ports on the •...
  • Page 97 7. TROUBLESHOOTING Symptom Possible cause Suggested action imagePRESS Server does not Possibly one of the following: 1. Recheck all cables and connections. • The imagePRESS Server is powered off 2. Make sure the connector panel power switch is in start and the Fiery Quick- the ON position.
  • Page 98 7. TROUBLESHOOTING Symptom Possible cause Suggested action DVD drive is not responding, Possibly one of the following: 1. Press the eject button below the DVD slot on the cannot be located, or the disk • A disk is stuck in the DVD drive front of the imagePRESS Server.
  • Page 99 7. TROUBLESHOOTING Symptom Possible cause Suggested action Unable to connect to the net- Possibly one of the following: 1. If the problem persists, have the network admin- work, or the green LED on the • Network cable is connected to the wrong istrator check Network Setup.
  • Page 100 7. TROUBLESHOOTING Symptom Possible cause Suggested action The imagePRESS Server ap- An application problem 1. Print a job from a different application to determine pears in the list of printers on if the problem is associated with a particular ap- the customer’s workstation, plication.
  • Page 101 7. TROUBLESHOOTING ■ Job Error Report Job Error Report contains the important troubleshooting information that the technical support personnel can use to solve customer issues. When a user encounters a job error, system fault, or any unexpected output while printing a job, the user can generate a report from Command WorkStation.
  • Page 102 7. TROUBLESHOOTING ● To download the system logs 1. Start a web browser and access the imagePRESS Server by entering the server name or IP address of the imagePRESS Server. NOTE: If a message about an untrusted connection appears or you are asked whether you want to proceed, you can safely ignore the message and proceed by clicking Continue to website.
  • Page 103 7. TROUBLESHOOTING • To maintain the air flow inside the chassis and prevent the temperature rising, make sure to clean following locations. ① ③ ② Cleaning locations Item Item Power supply fan - use the vacuum cleaner from outside Rear fan - use the vacuum cleaner from outside of the chas- of the chassis.
  • Page 104 INSTALLATION PROCEDURE Installation........... 98 Removable HDD Kit-B5....108...
  • Page 105 8. INSTALLATION PROCEDURE Installation ■ Essential Items to Be Performed Before Connection Before Installation ■ Installing the License • Turn OFF the main power of the host machine, and disconnect the power plug from the outlet. Be sure to take out the license certificate included in the package and obtain the license key in advance.
  • Page 106 8. INSTALLATION PROCEDURE ■ Checking the Contents Straight Ethernet Cable (3.0 m) (for network connection) Cross Ethernet Cable (3.0 m) M3x6 Install with the Power Supply Cord, which will be sent separately. <Others> • Including guides Installation Procedure ■ Installing the Open I/F PCB...
  • Page 107 8. INSTALLATION PROCEDURE NOTE: NOTE: The removed screws will be used in step 8. Ask the user to keep the removed Face Cover. NOTE: Ask the user to keep the removed Bypass PCB. NOTE: The removed screws will be used in step 8. NOTE: The removed screws will be used in step 8.
  • Page 108 8. INSTALLATION PROCEDURE CAUTION: • Uniformly push in the Main Controller PCB 2 with both hands until it stops. • Install the Main Controller PCB 2 while paying attention not to trap cables. M3x6 CAUTION: • Be sure to turn over the 2 Lock Levers, and push NOTE: in the Main Controller PCB 2.
  • Page 109 8. INSTALLATION PROCEDURE NOTE: NOTE: The other end of the Interface Cable will be connected in Connect the other end of the Interface Cable that is "Installing the imagePRESS Server". connected in "Installing the Open I/F PCB". CAUTION: When installing the Box Left Cover, be careful not to trap cables.
  • Page 110 8. INSTALLATION PROCEDURE NOTE: Install with the Power Supply Cord, which will be sent separately. Cross Ethernet Cable (3.0 m) CAUTION: Be sure to use the network cable with Category 5e or higher. In addition, a shielded type (STP cable) is recommended.
  • Page 111 8. INSTALLATION PROCEDURE Connect the power plug to the outlet of the imagePRESS Server. CAUTION: Be sure to use an outlet of a system different from that of the host machine. Remove the Protection Sheet on the imagePRESS Server Panel. After turning ON the imagePRESS Server power, turn ON the main power switch.
  • Page 112 8. INSTALLATION PROCEDURE ■ Settings After Installation Settings After Installation ■ Setting of the Display Range of the 1. Select [Fiery] from the main menu on the host Web Browser machine's LCD. 1. Select Settings/Registration > [Function Settings] > [Web Access] > [Settings] > [Privacy Policy and Regulations], and set the following items to "ON".
  • Page 113 8. INSTALLATION PROCEDURE Check that the items in the General Setup are set, and perform [Save Changes] even if there is no change. 3. Select [Tools] > [Setup]. The setting will not be completed unless [Save Changes] is pressed. 5. Press [Exit Setup] after all settings are completed. 4.
  • Page 114 8. INSTALLATION PROCEDURE 1. Select [Fiery] from the main menu on the host 4. Press [Yes]. machine's LCD. ■ Connecting to the Network Ask the network administrator to connect to the network, make settings and output the test print. 2. Select [Login] to log in as a system administrator. Refer to "Configuration and Setup"...
  • Page 115 8. INSTALLATION PROCEDURE Removable HDD Kit-B5 Installing the HDD Security Option This document describes the Hard Disk Drive (HDD) Security Option kit and how to install it in the Fiery server. Next Figure illustrates the differences between a standard Fiery server and a Fiery server with the HDD security option. Before and after installing the HDD Security Option Item Item...
  • Page 116 8. INSTALLATION PROCEDURE • Removable HDD Enclosure kit • HDD enclosure, assembled (drive cover; drive carrier board; receiving frame with side guide rails) • Security keys—one set of three identical keys • Screws—Use four flathead screws to attach the HDD to the base of the enclosure; use two short-stemmed flathead screws to attach the cover.
  • Page 117 8. INSTALLATION PROCEDURE 7. Insert the drive carrier halfway into the receiving frame. ● To complete the installation NOTE: Make sure to keep slack in all cables. Route cables away from moving parts using tie-wraps. 1. Remove the front faceplate (see“...

Table of Contents