Canon imagePRESS Server G200 Service Manual
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Canon imagePRESS Server G200 Service Manual

Canon imagePRESS Server G200 Service Manual

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Revision 1.1
imagePRESS Server G200
Service Manual

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Summary of Contents for Canon imagePRESS Server G200

  • Page 1 Revision 1.1 imagePRESS Server G200 Service Manual...
  • Page 2 When changes occur in applicable products or in the contents of this manual, Canon will release technical information as the need arises. In the event of major changes in the contents of this manual over a long or short period, Canon will issue a new edition of this manual.
  • Page 3 Introduction Symbols Explanation Symbols Explanation Disconnect the connector. Connect the power cable. Connect the connector. Disconnect the power cable. Remove the cable/wire from the Turn on the power. cable guide or wire saddle. Install the cable/wire to the cable Turn off the power. guide or wire saddle.

  • Page 4: Table Of Contents

    Contents Contents 1. Introduction...................... 1 Introduction............................2 About the imagePRESS Server......................2 About this document..........................2 How the imagePRESS Server operates....................3 Preparing for hardware installation or parts replacement................3 Precautions ............................3 Tools you will need..........................5 2. USING THE IMAGEPRESS SERVER...............6 Using the imagePRESS Server......................7 Starting, shutting down, rebooting, and restarting the imagePRESS Server..........
  • Page 5 Contents 5. TROUBLESHOOTING..................47 Troubleshooting..........................48 Troubleshooting process........................48 6. SPECIFICATIONS................... 60 Specifications............................ 61 Hardware features..........................61 Physical specifications.........................61 Networking and connectivity.........................61 Safety and emissions compliance......................61 7. INSTALLATION PROCEDURE...............63 How to Utilize This Installation Procedure..................64 Symbols............................. 64 Before Connection..........................65 Version of the host machine.........................65 Installing the License...........................

  • Page 6: Introduction

    Introduction Introduction........... 2...

  • Page 7: Introduction

    1. Introduction Introduction This document includes information about servicing the Canon imagePRESS Server G200. In this document, Canon imagePRESS Server G200 is referred to as “the imagePRESS Server.” About the imagePRESS Server The imagePRESS Server embeds computer connectivity and highly efficient PostScript and PCL printing capacity into the imagePRESS C850/C750/C650/C65.

  • Page 8: How The Imagepress Server Operates

    1. Introduction WARNING: Warning: A warning concerning operations that may lead to death or injury to persons if not performed correctly. To use the equipment safely, always pay attention to these warnings. CAUTION: Caution: A caution concerning operations that may lead to injury to persons if not performed correctly. To use the equipment safely, always pay attention to these cautions.
  • Page 9 1. Introduction Handling the hard disk drive To ensure that you do not damage the hard disk drive, do the following: • Follow electrostatic discharge (ESD) precautions. • Keep magnets and magnetic-sensitive objects away from the hard disk drive. • Do not loosen or remove the screws on the top of the hard disk drive. Doing so voids the warranty. •...

  • Page 10: Tools You Will Need

    1. Introduction Tools you will need To install or service the imagePRESS Server, you will need the following tools and parts: • ESD wrist grounding strap and antistatic mat • Flathead screwdriver • #0, #1, and #2 Phillips head screwdrivers •...

  • Page 11: Using The Imagepress Server

    USING THE IMAGEPRESS SERVER Using the imagePRESS Server.... 7...

  • Page 12: Using The Imagepress Server

    2. USING THE IMAGEPRESS SERVER Using the imagePRESS Server This chapter describes how to use the imagePRESS Server. Starting, shutting down, rebooting, and restarting the imagePRESS Server Always use the following procedures to start, shut down, reboot, or restart the imagePRESS Server. IMPORTANT: Always verify that the imagePRESS Server is not in use before you power off or restart it.
  • Page 13 2. USING THE IMAGEPRESS SERVER The imagePRESS Server Tools menu...

  • Page 14: Replacing Parts

    REPLACING PARTS Replacing Parts........10 Cleaning the imagePRESS Server..36...

  • Page 15: Replacing Parts

    3. REPLACING PARTS Replacing Parts Generally, the imagePRESS Server does not require regular maintenance. Use the procedures in this chapter to inspect, remove, reseat, or replace major hardware components. Overview This chapter includes information about the following: • Diagrams of imagePRESS Server components(“imagePRESS Server components”...

  • Page 16: Imagepress Server Connector Panel And Led Diagnostic Codes

    3. REPLACING PARTS Exploded view of imagePRESS Server components Item Item Item Item Chassis cover Battery Chassis fan guard Power switch Printer interface board Motherboard Service board Chassis CPU cooling assembly 500GB SATA HDD HDD SATA data cable Power supply duct (hard disk drive) 4GB DIMM 10-pin power button cable...
  • Page 17 3. REPLACING PARTS imagePRESS Server connector panel Item Item Type A USB 2.0 ports (x2) Network port (Upper RJ-45) Type A USB2.0 ports (x2) Crossover Ethernet connector Type A USB3.0 ports (x2) Duct Printer interface connector Power switch Power connector During startup, the imagePRESS Server advances through a standard diagnostic sequence.

  • Page 18: Accessing The Imagepress Server

    3. REPLACING PARTS LED display Item Service switch LED display If the LED display hangs on a code other than 00, one or more diagnostic tests may have failed. Look up the diagnostic code in “Table 1: Causes and solutions when printer does not print” on “If the printer does not print”...

  • Page 19: Checking Imagepress Server Internal Connections

    3. REPLACING PARTS Removing the chassis cover Checking imagePRESS Server internal connections The most common causes of problems are faulty and loose connections. Before you conclude that any internal component has failed, remove, inspect, and reseat all appropriate connections, and then verify that the problem still occurs. IMPORTANT: Before you touch any parts inside the imagePRESS Server, attach a grounding wrist strap.

  • Page 20: Removing And Replacing Imagepress Server Components

    3. REPLACING PARTS imagePRESS Server internal cable connections Item Item Chassis fan Power supply CPU fan Cable key From Power supply cables Power supply a. SATA power connector-HDD b. 4-pin motherboard connector (PWRCONN1) c. 24-pin motherboard connector (J24) 10-pin power button cable Printer interface board (J351) J11 connector on motherboard HDD data cable...
  • Page 21 3. REPLACING PARTS IMPORTANT: Be sure to use an ESD grounding wrist strap and follow standard ESD (electrostatic discharge) precautions while performing these procedures. For details, see “Precautions” on “Precautions ” on page NOTE: There may be tie-wraps used to secure the cables to the chassis. If necessary, cut these tie-wraps before removing the components.

  • Page 22: Dimm

    3. REPLACING PARTS 4. Remove the printer interface board from the chassis. Gently pull the printer interface board straight out of the PCIE x16 slot on the motherboard. Place the printer interface board on an antistatic surface. ● To replace the printer interface board 1.

  • Page 23: Motherboard

    3. REPLACING PARTS 4. To replace a DIMM, position the DIMM in the DIMM-A0 slot and press the DIMM straight down into the slot, so that the levers lock the DIMM into place (see above figure). NOTE: DIMM fits in the slot only one way. The notch on the bottom of the DIMM should line up with the notch in the slot. Make sure that the levers close securely around the ends of the DIMM and that the DIMM is fully seated in its slot.
  • Page 24 3. REPLACING PARTS 3. Carefully push the clip away from the battery until the socket ejects the battery. Motherboard battery Item Clip Battery Socket 4. Slide the battery out of its socket. 5. Wait two minutes to allow the motherboard electrical components to fully discharge. 6.
  • Page 25 3. REPLACING PARTS Diagram of the motherboard Item Item Item HDD data connector (SATA0) DIMM-B0 4-pin power connector (PWRCONN1) Security chip (J23) Crossover Ethernet port / Type A CPU fan connector (CPU FAN J16) USB3.0 ports (x2) Battery (CR1) Type A USB2.0 connector (x2) FRONT FAN connector (J30) Printer interface board (PCIE x16) Type A USB2.0 ports (x2) / Network...
  • Page 26 3. REPLACING PARTS 1. Access and open the imagePRESS Server, as described on“Accessing the imagePRESS Server” on page 2. Remove the printer interface board from the motherboard(see“To remove the printer interface board” on page 3. Remove the following cables attached to the motherboard: •...
  • Page 27 3. REPLACING PARTS IMPORTANT: Make sure to remove the security chip from the old motherboard before returning the old motherboard to your authorized service/support center. If you fail to install the security chip on the new motherboard, the imagePRESS Server will not start up and all customer-purchased software options will be lost.

  • Page 28: Replacing The Motherboard

    3. REPLACING PARTS Aligning the security chip Item Security chip Align notches Replacing the motherboard Use the following procedure to install the motherboard in the imagePRESS Server chassis. ■ To replace the motherboard 1. If you are installing a new motherboard, do the following: •...

  • Page 29: Cpu And Cpu Cooling Assembly

    3. REPLACING PARTS 2. Angle the motherboard so that the connectors on the motherboard fit into the cutouts in the connector panel of the chassis, and gently slide the motherboard into the chassis (see“To remove the motherboard” on page 21). NOTE: As you slide the motherboard into position, lift the connector edge to ensure that the underside of jumper area PCIEX8 clears the nearby screw standoff.
  • Page 30 3. REPLACING PARTS the cooling assembly from the CPU socket (see “To remove a CPU” on page 25). The CPU cooling assembly consists of a fan and a heatsink. NOTE: Do not remove the CPU fan from the heatsink. CPU cooling assembly ITem ITem CPU fan...
  • Page 31 3. REPLACING PARTS 5. Remove the CPU cooling assembly: CAUTION: Be aware that both the cooling assembly and the CPU may be very hot. You may need to allow the components to cool before you attempt to remove them. • Loosen the four screws that secure the cooling assembly to the motherboard. Partially loosen all the screws before loosening any one screw all the way.
  • Page 32 3. REPLACING PARTS 8. Grasp the CPU by its edges, lift it out of the socket, and then place the CPU in a safe place. NOTE: If you remove the CPU from the motherboard to install it on a new motherboard, unpack the new motherboard and remove the protective plastic cover from the CPU socket.

  • Page 33: Service Board

    3. REPLACING PARTS Service board The service board contains the LED display and service switches. ■ To remove the service board 1. Access and open the imagePRESS Server, as described on “Accessing the imagePRESS Server” on page 13 2. Disconnect the service board cable from the service board and motherboard. 3.
  • Page 34 3. REPLACING PARTS 3. Remove the four plastic rivets that attach the fan to the chassis, and remove the fan. To remove a rivet, use a flathead screwdriver to pry loose the rivet head on the outside of the chassis while squeezing and pushing the locked end of the rivet with your fingers or a pair of pliers.

  • Page 35: Power Supply

    3. REPLACING PARTS ■ To replace the chassis fan 1. If you are installing a new chassis fan, attach the fan guard to the correct face of the new fan. Use the fan guard and four rivets that you removed from the old chassis fan. Position the guard against the face of the new fan so that the airflow arrow on the fan points toward the guard (see “To remove the chassis fan”...
  • Page 36 3. REPLACING PARTS ■ To remove the power supply and power switch 1. Access and open the imagePRESS Server, as described on “Accessing the imagePRESS Server” on page 2. Remove the 24-pin power cable from the motherboard (see “Motherboard jumpers” on page 19).

  • Page 37: Hard Disk Drive (Hdd)

    3. REPLACING PARTS 10. Reassemble the imagePRESS Server and verify its functionality (see “To reinstall and verify the imagePRESS Server” on page 35). Hard disk drive (HDD) The factory-installed HDD is formatted and loaded with system software, network drivers, and printer fonts. The HDD is also used to store spooled print jobs.
  • Page 38 3. REPLACING PARTS 6. Carefully lift the HDD assembly to release its lower edge from the mounting posts in the chassis, and then remove the HDD assembly from the chassis. Removing the HDD assembly Item Screw (1 of 2) HDD assembly...

  • Page 39: Restoring Imagepress Server Functionality After Service

    3. REPLACING PARTS 7. If you are replacing the HDD with a new HDD, remove the HDD from its bracket. Remove the four screws that secure the HDD to the HDD bracket (see below figure). Remove the HDD bracket and set it aside so that you can replace it later.
  • Page 40 3. REPLACING PARTS ■ To reinstall and verify the imagePRESS Server 1. Reseat all boards, cables, connectors, and other parts loosened or removed during service. When routing cables in the imagePRESS Server make sure that: • Covers are securely installed after routing cables. •...

  • Page 41: Cleaning The Imagepress Server

    3. REPLACING PARTS Cleaning the imagePRESS Server The accumulation of dust on the fans may cause the following problems. • High temperature inside the chassis • Noise from the fans • Short-circuit or damage on the board assembly As a regular maintenance, it is important to remove dust on the fans and air duct to keep the airflow inside the chassis. WARNING: Before you open the imagePRESS Server, it is strongly recommended that you review “Precautions ”...

  • Page 42: Installing System Software

    INSTALLING SYSTEM SOFTWARE Installing System Software....38...

  • Page 43: Installing System Software

    4. INSTALLING SYSTEM SOFTWARE Installing System Software The imagePRESS Server system software is installed on the HDD at the factory. You must install system software if a more recent version is required, you replace the HDD, or you discover problems with the current system. System software installation reminders Keep in mind the following when installing system software: •...
  • Page 44 (such as color profiles and customer-installed fonts) to removable media or a network location. Following mention transferred the following URLs http://help.efi.com/canon/docs/ imagePRESS Server G200 V1.0 > Configuration and Setup > Backing up and restoring the imagePRESS Server P90 [Configuration settings not available for backup in Configure] Configuration settings not available...

  • Page 45: Using Fiery System Restore

    FreeForm masters 1 and 2, save the configuration settings. Following mention transferred the following URLs http://help.efi.com/canon/docs/ imagePRESS Server G200 V1.0 > Configuration and Setup > Backing up and restoring the imagePRESS Server P90 [Configuration settings not available for backup in Configure] Configuration settings not available...
  • Page 46 4. INSTALLING SYSTEM SOFTWARE Configuration settings not available Alternate procedure for backup in Configure VDP/FreeForm resources Backing up the system configuration“To back up the system configuration” on page 39 Paper Catalog Export Paper Catalog in CWS http://help.efi.com/cws/6.0/en-us/GUID-DEE38FC8-EB93-41E9- AD21-24E4B333AE2A.html NOTE: Only an Administrator can access PaperCatalog Setup. 1.

  • Page 47: To Create A Backup

    4. INSTALLING SYSTEM SOFTWARE To create a backup 1. In Fiery System Restore window, select one of the options below. • Create Backup > USB: Select this option when you create a backup on a USB flash drive. If you want to create a backup of the current imagePRESS Server on the USB flash drive, select New image.
  • Page 48 4. INSTALLING SYSTEM SOFTWARE • Fiery USB Setup Tool DVD (provided with the imagePRESS Server media pack) • System Software DVD, or an ISO image file for the system software (provided with the imagePRESS Server, the option kit, or the spare kit) •...
  • Page 49 4. INSTALLING SYSTEM SOFTWARE 4. Select the drive letter for the USB flash drive, and click Next. 5. When a message appears indicating that the USB flash drive is prepared, click Close to exit the Fiery USB Setup Tool. 6. Remove the USB flash drive from the computer. IMPORTANT: Do not leave the prepared USB flash drive attached to the computer.
  • Page 50 4. INSTALLING SYSTEM SOFTWARE 9. Attach the prepared USB flash drive to one of the USB connectors on the imagePRESS Server (see“imagePRESS Server connector panel and LED diagnostic codes” on page 11) . NOTE: If dust covers are attached to the USB connectors, remove one dust cover using needlenose pliers. 10.

  • Page 51: Printing The Configuration Pages

    4. INSTALLING SYSTEM SOFTWARE 21. If the imagePRESS Server requires a static IP address (for example, in a non-DHCP network environment), work with the network administrator to configure it (see the Configuration and Setup which is part of the user documentation). Printing the Configuration pages This section describes how to print the Configuration pages.

  • Page 52: Troubleshooting

    TROUBLESHOOTI Troubleshooting........48...

  • Page 53: Troubleshooting

    5. TROUBLESHOOTING Troubleshooting This chapter identifies the source of common problems that may occur with the imagePRESS Server and suggests ways of correcting them. Troubleshooting process The following sections identify the sources of common problems that may occur with the imagePRESS Server and suggest ways of correcting them.
  • Page 54 5. TROUBLESHOOTING ■ On-site checkout The most common cause of a hardware problem is a faulty or loose connection. Before you replace a costly component, check the connections between the printer and the imagePRESS Server first, and then check the connections between each imagePRESS Server component.
  • Page 55 5. TROUBLESHOOTING Symptom Possible cause Suggested action Possibly one of the following: 1. Check and reseat the DIMM. • Missing or faulty DIMM 2. Replace the DIMM (see“DIMM” on page • Faulty motherboard 3. Replace the motherboard. • Faulty motherboard Replace the motherboard.
  • Page 56 5. TROUBLESHOOTING Symptom Possible cause Suggested action imagePRESS One of the following: 1. Make sure that the imagePRESS Server service switches Server starts up, • Service switches are not set for Normal op- are both set to OFF for Normal operation (away from “ON”). and stays on, but eration 2.
  • Page 57 5. TROUBLESHOOTING Symptom Possible cause Suggested action During installation, One of the following: 1. Power off the imagePRESS Server, reseat the flash drive, the LED on the • Faulty or improperly seated USB flash drive power on, and then allow the installation to resume. flash drive remains •...
  • Page 58 5. TROUBLESHOOTING Symptom Possible cause Suggested action If you suspect a network problem, keep in mind the following: • If the imagePRESS Server does not appear in the list of printers on the network, there may be another device on the network with the same Ethernet hardware address.
  • Page 59 5. TROUBLESHOOTING Symptom Possible cause Suggested action Test page fails to There is a problem with the connection between 1. Make sure that the imagePRESS Server LED is lit. If print the imagePRESS Server and the printer not,press the power switch to turn on the imagePRESS Server.
  • Page 60 5. TROUBLESHOOTING Symptom Possible cause Suggested action Color quality is not Out of calibration or calibration information/ 1. If you suspect that a custom calibration setting is causing the consistent curves on the active partition are corrupted problem, reset the calibration setting to its default measure- ments: In Command WorkStation >...
  • Page 61 5. TROUBLESHOOTING Symptom Possible cause Suggested action If the user can print the Configuration page from the printer touch panel but cannot print a job from a computer on the network, request that the site administrator do the following: • Check all printer components of the network, including cables, connectors, terminators, network adapter boards, and network drivers.
  • Page 62 5. TROUBLESHOOTING Possible Cause Solution Is the specified paper loa- Load the specified paper in any of the input trays. ded? Can you print a Test Page If you cannot print the Test Page, the printer may be out of order. from the printer driver? You may need to service the printer.
  • Page 63 5. TROUBLESHOOTING • To maintain the air flow inside the chassis and prevent the temperature rising, make sure to clean following locations. Cleaning locations Item Chassis fan - use the vacuum cleaner from outside of the chassis. CPU fans - use air dust blower. •...
  • Page 64 5. TROUBLESHOOTING 4. Enter information about the job error. a) Enter any comments and additional details in the text field. We recommend including the following information: • Date and time error occurred • Observed error codes, if any • Description of expected result •...

  • Page 65: Specifications

    SPECIFICATIONS Specifications........61...

  • Page 66: Specifications

    6. SPECIFICATIONS Specifications The imagePRESS Server has, or makes use of, the following features. Hardware features • 3.3GHz Intel Pentium dual core G4400 CPU • 4GB DIMM • Hard disk drive (500GB) • 4 USB2.0 ports • 2 USB3.0 ports •...
  • Page 67 6. SPECIFICATIONS • EN55032:2012/AC:2013, Class A, EU • EN55024:2010 (EU) • AS/NZS CISPR 32:2012/AC:2013, Class B • EN61000-3-2:2014 • EN61000-3-3:2013 • EAC - Republic of Belarus, Republic of Kazakhstan, Tajikistan, Kyrgyzstan and Armenia(TBD) • CCC - China...

  • Page 68: Installation Procedure

    INSTALLATION PROCEDURE How to Utilize This Installation Procedure........64 Before Connection......65 Installation Procedure......67 Settings After Installation....75...

  • Page 69: How To Utilize This Installation Procedure

    7. INSTALLATION PROCEDURE How to Utilize This Installation Procedure Symbols The frequently-performed operations are described with symbols in this procedure. Screw Tighten Loosen Packaged Item Unused Parts Remove Install Harness (Common for Guides Connector Power Cord and Clamps) Connect Disconnect Connect Disconnect Remove...

  • Page 70: Before Connection

    7. INSTALLATION PROCEDURE 2. Exit the Service Mode. Before Connection Check Item When Turning OFF Version of the host machine the Main Power Check that the main power of the host machine is OFF. CAUTION: Be sure to perform this procedure after checking that 1.

  • Page 71: Installation Outline Drawing

    7. INSTALLATION PROCEDURE Europe x 2 USA x 1 Straight Ethernet Cross Ethernet Cable (300 mm) Cable (for network connection) Stepped Screw;  M4x9 Binding; M4x8 (Screw with TP; M3x6 10x Toothed Washer) Use 6 of them <Others> • Including guides Installation Outline Drawing...

  • Page 72: Installation Procedure

    7. INSTALLATION PROCEDURE Installation Procedure Installing the Open I/F PCB NOTE: Ask the user to keep the removed Face Cover. NOTE: The removed screws will be used in step 8. NOTE: The removed screws will be used in step 8.
  • Page 73 7. INSTALLATION PROCEDURE NOTE: NOTE: Ask the user to keep the removed Bypass PCB. Use the screws removed in steps 4, 5, and 6. M3x6 NOTE: The removed screws will be used in step 8. CAUTION: • Uniformly push in the Main Controller PCB 2 with both hands until it stops.

  • Page 74: Installing The Imagepress Server

    7. INSTALLATION PROCEDURE CAUTION: CAUTION: • Be sure to turn over the 2 Lock Levers, and push When installing the Box Left Cover, be careful not to in the Main Controller PCB 2. trap cables. • When installing the screws, install the lower screw first and then the upper one.
  • Page 75 7. INSTALLATION PROCEDURE NOTE: NOTE: Hook the Support Plate to the screw (right side) loosened Hook the Support Plate to the screw (left side) loosened in step 1, and install it in the direction of the arrow. in step 1, and install it in the direction of the arrow. M3x6 M3x6 NOTE:...
  • Page 76 7. INSTALLATION PROCEDURE NOTE: Use the 4 screws removed in steps 6. Stepped Screw; M4x9 CAUTION: Be sure to install it in the correction direction. NOTE: Hook the imagePRESS Server to the 2 Stepped Screws (M4x9) tightened in step 5 to install it. Binding;...
  • Page 77 7. INSTALLATION PROCEDURE Cross Ethernet Cable...
  • Page 78 7. INSTALLATION PROCEDURE CAUTION: Use the correct power cord to match the location/area of installation. Make sure not to leave unused power cord at the site. CAUTION: Be sure to use the network cable with Category 5e or higher. In addition, a shielded type (STP cable) is recommended.
  • Page 79 7. INSTALLATION PROCEDURE Turn ON the main power switch of the host machine again. Check that the value of the following service mode (Level 1) is "462". • COPIER > OPTION > INT-FACE > CNT-TYPE...

  • Page 80: Settings After Installation

    7. INSTALLATION PROCEDURE Settings After Installation Settings After Installation Setting of the Display Range of 1. Select [Fiery] from the main menu on the host machine's LCD. the Web Browser 1. Select Settings/Registration > [Function Settings] > [Web Access] > [Settings] > [Privacy Policy and Regulations], and set the following items to "ON".

  • Page 81: Checking The Operation After Making The Settings

    7. INSTALLATION PROCEDURE 4. Check the settings of server, network, printer and 5. Press [Exit Setup] after all settings are completed. PDL, and press [Save Changes] even if there is no change. At that time, the setting will not be completed unless [Save Changes] is pressed.

  • Page 82: Connecting To The Network

    7. INSTALLATION PROCEDURE Executing Image Quality 2. Select [Login] to log in as a system administrator. Adjustment A password input screen is displayed at the time of installation. Entering "Fiery.1" in the password field Execute the image quality adjustment shown below at displays the setting screen.

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